Countrywide Residential Lettings

Would leave no stars if I could. For months they've been demanding £50 for a fee and are now threatening me with more fees. What is the fee for? They can't tell me! The last time they did this to me my mental health was suffering so I just paid it thinking it would make them go away, but ... Read Full Review

If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2nd ... Read Full Review

Countywide with the emphasis on the first syllable are the single worst letting agent I have experienced living in Scotland. Their inadequacies and failures throughout my short lease have been more numerous than copies sold worldwide of 50 shades of grey . I’d rather replace my eye make ... Read Full Review

They don't understand urgency of an isssue They take a long time to fix any thing. Reported an issue on Friday about kitchen sink not working. Was provided details that plumbing work is assigned to some. Company called eden heating and plumbing. Both property managers are on holiday and no ... Read Full Review

If you are unfortunate enough to have rented a residential property through Bridgfords/Countrywide, make sure you read the Tenancy Act 2019 and know your rights, because they will try to rip you off at every opportunity. From experience, they charge vast amounts for an Fixed Term tenancy renewal, ... Read Full Review

I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby. I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new standards. Along years, ... Read Full Review

Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts. Would not recommend... stay ... Read Full Review

They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money. Please please avoid them, I thought they were nice and helpful but they absolutely are not and my mental health has been left in ruins after ... Read Full Review

Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we sent as proof. Despite this we were deducted ... Read Full Review

Don't want any part time workers Professionals only Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a ... Read Full Review

If I could give zero stars then I would. the entire process of trying to retrieve my deposit back (three months now) has been extremely painful. I have been fed constant lies and they do not follow the correct procedures. After being in contact directly with the landlord of my property early on, I ... Read Full Review

Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your ... Read Full Review

THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute ... Read Full Review

I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property. This was in April 2020 at the peak of coronavirus, they wanted to raise my rent despite my partner loosing his job and being unable to ... Read Full Review

Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ever heard from them if I ... Read Full Review

Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if ... Read Full Review

I have been living at a property where a draft was noticed, it then was outlined that it was a severe hole in the wall back in November. Since then we have had a very cold winter and therefore had to have the heating on for the majority of the days which has increased our monthly payments to our ... Read Full Review

I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and blocked, and as a result black ... Read Full Review

RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, leaks etc. They were/are not ... Read Full Review

Thieves! They have been illegally and without any excuse withholding my tenancy deposit for 2 months after the tenancy ended, although my former Landlord has since long ago given his consent for it to be returned in full! Stay away from Countrywide in ... Read Full Review