Brand Vaughan

3.93/5 rating 57 reviews
  • 74% recommend


  • 100% lettings valuation accuracy
    • |
  • 30% lettings fee satisfaction
Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
Brand Vaughan



Properties for Sale
Properties to Rent

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Properties
  
Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 30% £865 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 9 27 2 13 0 0 4
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Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of

“They play rentees around...”

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May 13,2019
Minithumbdown
By: 'madon'
May 13,2019
0 people found
this helpful
i payed £400 towards a deposit to take property off market. then after passing referencing they said my guarantor fell through (although the guarantor had 2 million in assets). i then gave them another guarantor who was also a property developer then they declined finishing the application. ...
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Comment on agent fees
the wavered the agency fees but i have a feeling they were trying to get the £400 which was supposed to be non refundable deposit. they did say they were going to refund me, however, i dont know whether that was because they saw i had some clout behind me with property developers and i knew what i was talking about or if they genuinely were struggling with the application
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“Loss of partial deposit...”

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May 01,2019
Minithumbdown
By: 'Disgruntled tenant'
May 01,2019
1 people found
this helpful
After being a tenant for approx 3 years paying rent always on time and in full keeping the property clean and in good repair and before leaving had a professional cleaning company come in to clean the property, I left. Although the agents admitted that paint ...
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Comment on agent fees
Don't know what a leaving fee is for!!
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By: Greg
May 01, 2019
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Awful experience. Great to have a site where renters get a voice. Agents in Brighton are notorious for ripping off tenants. They think we have to just take it, we have to do something about this. Why didn't the Mortgage Protection Service protect this guy? And agents - why do they just represent the landlord?? ...

“Worst Agents in History...”

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Apr 18,2019
Minithumbdown
By: 'Will2052'
Apr 18,2019
0 people found
this helpful
Every word spoken by them to ourselves and the landlord were lies. No heating/hot water and no gas safety certificate. Offered us pathetic compensation and then changed their mind and offered half with no explanation. Then pulled out all the stops to keep the ...
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Bad!!!! Did nothing to warrant them.
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“Horrible Agency...”

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Mar 25,2019
Minithumbdown
By: 'EL'
Mar 25,2019
1 people found
this helpful
Very bad, communication is s**t. The fees are stupid and extra. Trying to leave the property and they are charging money to give the reference as well as never fixing anything in the house. The company is ridiculous and rude! Do not rent from ...
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“Worst agents ever...”

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Sep 18,2018
Minithumbdown
By: 'Paul Jones'
Sep 18,2018
2 people found
this helpful
Not only did this company manage to leave my front door unlocked on 2 seperate occasions after leaving my property thus invalidating my contents insurance they proceeded to apologize the first time blaming the landlord of which they were there with at the time they left ...
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A rip off for the level of service provided
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“Well-connected and professional...”

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Aug 31,2018
Minithumbup
By: 'Ashley Gordon'
Aug 31,2018
0 people found
this helpful
Jimmy found a buyer for my flat through his contacts. Communication with him was strong and the fee was reasonable . Once the deal was agreed, the selling process was a bit up and down, but overall I was very happy with Brand Vaughan....
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Good
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“Pushy when it comes to getting a property on board. ......”

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Aug 22,2018
Minithumbdown
By: '70s Girl'
Aug 22,2018
0 people found
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Pushy when it comes to getting a property on board. Can't fault their sales ability though. Administration leaves a lot to be desired. I made a complaint about this and it wasn't acknowledged....
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Average.
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“Incompetent...”

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Aug 16,2018
Minithumbdown
By: 'PJ'
Aug 16,2018
1 people found
this helpful
This branch is just a stunning collection of incompetence piled into one office. They were unable to make an international transfer first telling me the information was not enough. After showing it clearly was I was told "there seems to be a problem with us ...
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“Rocks my rental socks...”

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Jun 16,2018
Minithumbup
By: 'Tom Nicholas'
Jun 16,2018
0 people found
this helpful
Ermmm aren't estate agents supposed to make you disappointed? Helen, Paige and Kirsty actually amazed me, they are three knowledgeable, committed and absobloodylutely fantastic examples of customer service. Thank you for making a difference in my letting experience. You are a rare brand, a credit ...
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Comment on agent fees
Banging
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“Awful experience...”

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Apr 17,2018
Minithumbdown
By: 'Deeks'
Apr 17,2018
3 people found
this helpful
Communication is awful. One particular member of staff has been extremely rude on several occasion. Complained a few times and nothing done. Raised a few issues with property. Have ended up having to deal with the landlord direct, who luckily is lovely. Can take over ...
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Comment on agent fees
Bad
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“Brand Vaughan are neither in the property business nor the ......”

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Feb 16,2018
Minithumbdown
By: 'Leroy'
Feb 16,2018
5 people found
this helpful
Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when ...
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Comment on agent fees
You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.
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“I dealt with Simon Lemke of Brand Vaughan for the ......”

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Feb 05,2018
Minithumbup
By: 'Brian'
Feb 05,2018
0 people found
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I dealt with Simon Lemke of Brand Vaughan for the recent purchase of a house in Hove. Both Simon and his team were always available to view the property without us feeling hurried and followed up quickly and efficiently on all questions, even after the ...
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N/A
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“An excellent, professional and helpful team / service. Would highly recommend. ......”

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Oct 23,2017
Minithumbup
By: 'JackieB'
Oct 23,2017
1 people found
this helpful
An excellent, professional and helpful team / service. Would highly recommend. The team helped us all through the process of purchasing a flat from start to finish and after too! Jon Antony, in particular, went above and beyond in helping us with issues that arose both ...
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“Jimmy Atkins was very helpful with us at the beginning ......”

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Oct 18,2017
Minithumbup
By: 'GR'
Oct 18,2017
0 people found
this helpful
Jimmy Atkins was very helpful with us at the beginning and throughout the process of selling and purchasing. He was always available to listen to our needs and always tried to accommodate our request. His advice helped the successful and speedy process of our sale ...
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“These agents acted with great professionalism from the start and ......”

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Oct 01,2017
Minithumbup
By: 'Roger'
Oct 01,2017
0 people found
this helpful
These agents acted with great professionalism from the start and kept us informed of every stage of the sale. I really wasn't expecting the quick sale they promised, but we were all astounded that this was achieved within 24 hours of signing the sales contract! A ...
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Comment on agent fees
Best rate agreed quickly.
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“David Vaughn and The B-V team led by Micheal Enever ......”

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Sep 25,2017
Minithumbup
By: 'John link'
Sep 25,2017
0 people found
this helpful
David Vaughn and The B-V team led by Micheal Enever from the Kemptown office, were incredibly helpful and supportive throughout the whole selling process. David at the start (and from time to time, was more a friend than agent) and Michael and 'the boy band!...
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Comment on agent fees
Very fair!
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“excellent team, very helpful, professional and efficient. good communication, super ......”

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Sep 22,2017
Minithumbup
By: 'east sussex designers'
Sep 22,2017
0 people found
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excellent team, very helpful, professional and efficient. good communication, super website and details of our property. sold within 1 month to completion. Before this; we used their lettings department for 6 years; they were also very good indeed. Toby is an excellent manager who works very hard ...
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Comment on agent fees
good. low for all the work they do.
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“We chose Brand Vaughan on the basis of them being ......”

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Sep 05,2017
Minithumbup
By: 'Mr and Mrs Happy'
Sep 05,2017
1 people found
this helpful
We chose Brand Vaughan on the basis of them being the top estate agents selling property in Kemp town, and good job we did.From start to finish they have been incredibly professional,helpful and are always available for you. They're also a seriously nice ...
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“Would only accept offer if used there own mortgage broker, ......”

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Aug 14,2017
Minithumbdown
By: 'pope1965'
Aug 14,2017
4 people found
this helpful
Would only accept offer if used there own mortgage broker, this is disgusting and not allowed ! I am sure the ombudsman or regulatory body would be very interested in this....
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By: Jason Brand
Aug 30, 2017
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Thank you for your time in posting your review. I would be very pleased to hear from you directly. To clarify Brand Vaughan do not insist on using our mortgage brokers for their mortgage when buying a property. However, we do ask buyers who have made an offer, that our mortgage brokers financially qualify the offer, so we can with confidence confirm the financial ability to proceed to our vendor. This is a very important service we provide to our vendors as it can save wasted time later in t ...

“All Brand Vaughan staff were friendly and efficient and would ......”

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Aug 09,2017
Minithumbup
By: 'Geoff'
Aug 09,2017
0 people found
this helpful
All Brand Vaughan staff were friendly and efficient and would recommend their services to buyers and sellers alike with a helpful specialist post sale service...
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Comment on agent fees
Good
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“After a number of agents out to value, I felt ......”

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Jul 31,2017
Minithumbup
By: 'Nathan Dean'
Jul 31,2017
0 people found
this helpful
After a number of agents out to value, I felt that Simon Lemcke seemed the most keen. After instructing Brand Vaughan Hove to sell our home they generated viewings before the photos were taken and it sold for what we were hoping for. I have ...
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Comment on agent fees
Good value for money, the level of marketing provided was fantastic.
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“Brand Vaughan recently handled the sale of my four bed ......”

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May 26,2017
Minithumbup
By: 'Jane Ling'
May 26,2017
0 people found
this helpful
Brand Vaughan recently handled the sale of my four bed period property in Kemptown. Michael Enever was my main contact and he handled every aspect of the sale expertly and was highly professional with what was a long and complex chain. I felt I was ...
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Comment on agent fees
Excellent
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“We sold our house and bought our flat BOTH through ......”

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Mar 06,2017
Minithumbup
By: 'Ray and Jan'
Mar 06,2017
1 people found
this helpful
We sold our house and bought our flat BOTH through Brand Vaughans Hove and Kemp Town offices. Michael in Kemp Town has been extremely helpful. We also dealt with Karen in the Preston Park office who I would like to single out for praise. She ...
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Comment on agent fees
Very good.
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“Unlike most Estate Agents, this one proved to be outstanding ......”

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Feb 24,2017
Minithumbup
By: 'Kim Y.'
Feb 24,2017
1 people found
this helpful
Unlike most Estate Agents, this one proved to be outstanding in their professionalism . They kept me informed of every aspect of the sale of my property, with excellent feedback after every viewing. I was always made to feel welcome at my often visits to their ...
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Good
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“Michael was brilliant to deal with. Great communication and easy ......”

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Feb 15,2017
Minithumbup
By: 'Homegirl'
Feb 15,2017
0 people found
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Michael was brilliant to deal with. Great communication and easy to have a frank conversation with him. He quickly understood my circumstances and helped me to negotiate a really good price on my house purchase. Strongly recommend. Thanks again Michael :)...
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N/A
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“Do not rent with Brand Vaughan. They have acted despicabley ......”

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Dec 10,2016
Minithumbdown
By: 'Angrycustomer'
Dec 10,2016
8 people found
this helpful
Do not rent with Brand Vaughan. They have acted despicabley during our tenancy, breaking tenancy rules and actively working against our favour. Pathetic excuse for a company, I cannot rate them low enough...
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“My experience with all the team at the kemp town ......”

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Nov 18,2016
Minithumbup
By: 'C Taylor'
Nov 18,2016
0 people found
this helpful
My experience with all the team at the kemp town office was positive. We had bad luck with some buyers but the boys never gave up and always found another buyer quickly. A big thank you to Michael, Jordan and Justin for going the extra ...
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Comment on agent fees
Fairly priced.
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“Very happy with the service that Brand Vaughan offer. I ......”

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Sep 28,2016
Minithumbup
By: 'David Shaw'
Sep 28,2016
0 people found
this helpful
Very happy with the service that Brand Vaughan offer. I have dealt with them on a few occasions now and found them to be very professional and friendly. On this particular sale, Mike and Karen (sales progression manager) were brilliant. Thanks again to all the ...
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Comment on agent fees
Agents fees are fine, in line with other agents.
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“I was only thinking about selling my house but after ......”

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Sep 21,2016
Minithumbup
By: 'Martha'
Sep 21,2016
0 people found
this helpful
I was only thinking about selling my house but after meeting the manager Toby Smith and learning more about Brand Vaughan I was ready for it to go on the market immediately and confident they were the agents to use. Toby said that he would ...
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Comment on agent fees
I was very happy with the Agent's Fees
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“Until the long-awaited (but unlikely) overhaul of the house-buying system ......”

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Aug 08,2016
Minithumbup
By: 'RR'
Aug 08,2016
0 people found
this helpful
Until the long-awaited (but unlikely) overhaul of the house-buying system in England and Wales the potential for stress and upset in selling and buying a house will continue to be abundant and unavoidable. No single estate agent will be able to change this situation but ...
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Comment on agent fees
Maybe I'm naieve but the fee was less than I expected.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Brand Vaughan

Individual Branch Awards

Brighton, BN2

Firm rankings


Overall

Estate agents

Letting agents

View All 3 Branches


Brand Vaughan - Brighton, BN1
Brighton
219 Preston Road, Brighton BN1 6SA
(3)
Brand Vaughan - Brighton, BN2
Brighton
110 St Georges Road, Kemp Town, Brighton BN2 1EA
(39)
Brand Vaughan - Hove, BN3
Hove
117-118 Western Road, Hove BN3 1DB
(13)


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