50% lettings valuation accuracy
29% lettings fee satisfaction
Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
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Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
Latest Reviews
View all Reviews 62
6th Feb 2020
reviewed by 'Krisztina Vincze'
26th Nov 2019
reviewed by 'Joanna Macmillan'
24th Nov 2019
reviewed by 'Danielle george'
20th Sep 2019
reviewed by 'Boyer Boyer'
13th May 2019
reviewed by 'madon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 29% | £865 | £1,820 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 12 | 28 | 2 | 13 | 0 | 0 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Feb 06,2020
Feb 06,2020
0
people found
this helpful
this helpful
Make sure you are checking out them before rent, check the place as well, as they are most likely just ignoring and delaying problems, after 1000 times checkings, emails without action. Very sad. I had to report them to CA and Ombudsman when they were willing ...
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Jan 15,2020
Jan 15,2020
1
people found
this helpful
this helpful
Terrible, unprofessional, useless property management.
Once you sign the contract, that's it!,they no longer care about you. Complaining doesn't help to solve your problems,even following internal procedure.
Would not recommend!!!...
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Nov 26,2019
Nov 26,2019
1
people found
this helpful
this helpful
I just sold a property through Brand Vaughan and they did an excellent job especially as I was not local. Jimmy worked hard to find a good buyer and communicated after every viewing letting me know the position of the prospective buyers and the progress. ...
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Nov 24,2019
Nov 24,2019
0
people found
this helpful
this helpful
There is an expectation that estate agents will only be letting a property that is safe to live in and meets basic requirements. This company lied to me about a serious issue, when i viewed a property i wanted to rent they told me there ...
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Sep 20,2019
Sep 20,2019
1
people found
this helpful
this helpful
I have just left this Hove branch to enquire about the following property: https://www.onthemarket.com/details/7639087/
I became aware of this property instantly through on the market and telephoned numerous times. As my call wasn't answered or returned, I drove to their office (...
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Attachments
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May 13,2019
May 13,2019
1
people found
this helpful
this helpful
i payed £400 towards a deposit to take property off market. then after passing referencing they said my guarantor fell through (although the guarantor had 2 million in assets). i then gave them another guarantor who was also a property developer then they declined finishing the application. ...
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Comment on agent fees
the wavered the agency fees but i have a feeling they were trying to get the £400 which was supposed to be non refundable deposit. they did say they were going to refund me, however, i dont know whether that was because they saw i had some clout behind me with property developers and i knew what i was talking about or if they genuinely were struggling with the application
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May 01,2019
May 01,2019
1
people found
this helpful
this helpful
After being a tenant for approx 3 years paying rent always on time and in full keeping the property clean and in good repair and before leaving had a professional cleaning company come in to clean the property, I left. Although the agents admitted that paint ...
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Comment on agent fees
Don't know what a leaving fee is for!!
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May 01, 2019
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(1)
Awful experience. Great to have a site where renters get a voice. Agents in Brighton are notorious for ripping off tenants. They think we have to just take it, we have to do something about this. Why didn't the Mortgage Protection Service protect this guy? And agents - why do they just represent the landlord?? ...
Apr 18,2019
Apr 18,2019
1
people found
this helpful
this helpful
Every word spoken by them to ourselves and the landlord were lies. No heating/hot water and no gas safety certificate. Offered us pathetic compensation and then changed their mind and offered half with no explanation. Then pulled out all the stops to keep the ...
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Comment on agent fees
Bad!!!! Did nothing to warrant them.
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Mar 25,2019
Mar 25,2019
3
people found
this helpful
this helpful
Very bad, communication is s**t. The fees are stupid and extra. Trying to leave the property and they are charging money to give the reference as well as never fixing anything in the house. The company is ridiculous and rude! Do not rent from ...
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Sep 18,2018
Sep 18,2018
2
people found
this helpful
this helpful
Not only did this company manage to leave my front door unlocked on 2 seperate occasions after leaving my property thus invalidating my contents insurance they proceeded to apologize the first time blaming the landlord of which they were there with at the time they left ...
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Comment on agent fees
A rip off for the level of service provided
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Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Jimmy found a buyer for my flat through his contacts. Communication with him was strong and the fee was reasonable .
Once the deal was agreed, the selling process was a bit up and down, but overall I was very happy with Brand Vaughan....
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Comment on agent fees
Good
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Yes
Aug 22,2018
Aug 22,2018
0
people found
this helpful
this helpful
Pushy when it comes to getting a property on board. Can't fault their sales ability though. Administration leaves a lot to be desired. I made a complaint about this and it wasn't acknowledged....
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Comment on agent fees
Average.
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Aug 16,2018
Aug 16,2018
2
people found
this helpful
this helpful
This branch is just a stunning collection of incompetence piled into one office. They were unable to make an international transfer first telling me the information was not enough. After showing it clearly was I was told "there seems to be a problem with us ...
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Jun 16,2018
Jun 16,2018
0
people found
this helpful
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Ermmm aren't estate agents supposed to make you disappointed? Helen, Paige and Kirsty actually amazed me, they are three knowledgeable, committed and absobloodylutely fantastic examples of customer service. Thank you for making a difference in my letting experience. You are a rare brand, a credit ...
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Comment on agent fees
Banging
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Apr 17,2018
Apr 17,2018
3
people found
this helpful
this helpful
Communication is awful. One particular member of staff has been extremely rude on several occasion. Complained a few times and nothing done. Raised a few issues with property. Have ended up having to deal with the landlord direct, who luckily is lovely. Can take over ...
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Comment on agent fees
Bad
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Feb 16,2018
Feb 16,2018
6
people found
this helpful
this helpful
Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when ...
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Comment on agent fees
You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.
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Feb 05,2018
Feb 05,2018
0
people found
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I dealt with Simon Lemke of Brand Vaughan for the recent purchase of a house in Hove. Both Simon and his team were always available to view the property without us feeling hurried and followed up quickly and efficiently on all questions, even after the ...
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N/A
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Oct 23,2017
Oct 23,2017
1
people found
this helpful
this helpful
An excellent, professional and helpful team / service. Would highly recommend. The team helped us all through the process of purchasing a flat from start to finish and after too! Jon Antony, in particular, went above and beyond in helping us with issues that arose both ...
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Oct 18,2017
Oct 18,2017
0
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Jimmy Atkins was very helpful with us at the beginning and throughout the process of selling and purchasing. He was always available to listen to our needs and always tried to accommodate our request. His advice helped the successful and speedy process of our sale ...
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Oct 01,2017
Oct 01,2017
0
people found
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These agents acted with great professionalism from the start and kept us informed of every stage of the sale. I really wasn't expecting the quick sale they promised, but we were all astounded that this was achieved within 24 hours of signing the sales contract!
A ...
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Comment on agent fees
Best rate agreed quickly.
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Sep 25,2017
Sep 25,2017
0
people found
this helpful
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David Vaughn and The B-V team led by Micheal Enever from the Kemptown office, were incredibly helpful and supportive throughout the whole selling process. David at the start (and from time to time, was more a friend than agent) and Michael and 'the boy band!...
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Comment on agent fees
Very fair!
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“excellent team, very helpful, professional and efficient. good communication, super ......”
Sep 22,2017
Sep 22,2017
0
people found
this helpful
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excellent team, very helpful, professional and efficient. good communication, super website and details of our property. sold within 1 month to completion. Before this; we used their lettings department for 6 years; they were also very good indeed. Toby is an excellent manager who works very hard ...
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Comment on agent fees
good. low for all the work they do.
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Sep 05,2017
Sep 05,2017
1
people found
this helpful
this helpful
We chose Brand Vaughan on the basis of them being the top estate agents selling property in Kemp
town, and good job we did.From start to finish they
have been incredibly professional,helpful and are
always available for you. They're also a seriously
nice ...
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Aug 14,2017
Aug 14,2017
5
people found
this helpful
this helpful
Would only accept offer if used there own mortgage broker, this is disgusting and not allowed ! I am sure the ombudsman or regulatory body would be very interested in this....
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Aug 30, 2017
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(1)
Thank you for your time in posting your review. I would be very pleased to hear from you directly.
To clarify Brand Vaughan do not insist on using our mortgage brokers for their mortgage when buying a property. However, we do ask buyers who have made an offer, that our mortgage brokers financially qualify the offer, so we can with confidence confirm the financial ability to proceed to our vendor. This is a very important service we provide to our vendors as it can save wasted time later in t ...
Aug 09,2017
Aug 09,2017
0
people found
this helpful
this helpful
All Brand Vaughan staff were friendly and efficient and would recommend their services to buyers and sellers alike with a helpful specialist post sale service...
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Comment on agent fees
Good
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Jul 31,2017
Jul 31,2017
0
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this helpful
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After a number of agents out to value, I felt that Simon Lemcke seemed the most keen. After instructing Brand Vaughan Hove to sell our home they generated viewings before the photos were taken and it sold for what we were hoping for. I have ...
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Comment on agent fees
Good value for money, the level of marketing provided was fantastic.
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May 26,2017
May 26,2017
0
people found
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Brand Vaughan recently handled the sale of my four bed period property in Kemptown. Michael Enever was my main contact and he handled every aspect of the sale expertly and was highly professional with what was a long and complex chain.
I felt I was ...
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Comment on agent fees
Excellent
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Mar 06,2017
Mar 06,2017
1
people found
this helpful
this helpful
We sold our house and bought our flat BOTH through Brand Vaughans Hove and Kemp Town offices. Michael in Kemp Town has been extremely helpful. We also dealt with Karen in the Preston Park office who I would like to single out for praise. She ...
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Comment on agent fees
Very good.
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Feb 24,2017
Feb 24,2017
1
people found
this helpful
this helpful
Unlike most Estate Agents, this one proved to be outstanding in their professionalism . They kept me informed of every aspect of the sale of my property, with excellent feedback after every viewing. I was always made to feel welcome at my often visits to their ...
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Comment on agent fees
Good
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Feb 15,2017
Feb 15,2017
0
people found
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Michael was brilliant to deal with. Great communication and easy to have a frank conversation with him. He quickly understood my circumstances and helped me to negotiate a really good price on my house purchase. Strongly recommend. Thanks again Michael :)...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in BN2 
