67% lettings valuation accuracy
41% lettings fee satisfaction
Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
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Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
Latest Reviews
View all Reviews 76
1st Dec 2020
reviewed by 'Lisa'
28th Oct 2020
reviewed by 'Jamie'
19th Oct 2020
reviewed by 'Chris'
16th Oct 2020
reviewed by 'Sam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 41% | £585 | £3,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 19 | 29 | 2 | 13 | 0 | 0 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Dec 19,2020
Dec 19,2020
0
people found
this helpful
this helpful
Bought and sold a property through their Kemp Town branch in challenging circumstances amidst the pandemic. Michael, Felix, Timothy and the rest of the team were faultless throughout. Always available, helpful, communicative and endlessly patient in dealing with all our enquiries and requests, really couldn't ...
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Dec 01,2020
Dec 01,2020
0
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I was trying to buy a house which was being sold through them. The communication was awful. The agent never answered the phone or called me back. He failed to let me know there were other offers until the last moment and I feel this ...
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Oct 28,2020
Oct 28,2020
1
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this helpful
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I was interested in renting a property in kemptown and Brand Vaughn took a sizeable holding fee (many hundreds of pounds.) The company they use to do a credit search ask for incredible amounts of personal and family information and will not take responsibility for ...
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Dec 18, 2020
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(1)
Hi Jamie, have you done a formal complaint about it ? Did you got your money back?
I'm on a similar situation as you they just didn't explained all the things and lead me to do the holding deposit when I don't have all the information necessary to even submit a form. I do not recommend them at all. No replies to my emails as well everything by phone. Just so unprofessional. I will never be a client again for sure. ...
Oct 20,2020
Oct 20,2020
0
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this helpful
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New tenants were found exceptionally quickly, thank you Brand Vaughan. Unfortunately lack of communication between different teams seemed apparent, though difficult under Covid circumstances....
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Oct 19,2020
Oct 19,2020
1
people found
this helpful
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I will never use this company again. During the tenancy there was a couple of occasions that needed someone to come and repair things. It was a constant game of chasing them to get updates. We were left with no washing machine for over a ...
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Oct 16,2020
Oct 16,2020
4
people found
this helpful
this helpful
Rented out a small studio flat, move in process was smooth, only issues I had for during tenancy was a drainage problem (had plumbers in 4-5 times) as the taps were flow limited (bills were included, flow limited to save them money) They weren't powerful ...
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Oct 02,2020
Oct 02,2020
5
people found
this helpful
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Utterly appalling rental agent. We made the mistake of taking out a student rental through them. Half way through lockdown they changed the locks without telling any of the 5 tenants, when there was an issue with the property they always struggled to get hold of ...
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Sep 25,2020
Sep 25,2020
0
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I think this agent is a very good . My wife and me have found all the staff very helpful and the flat is clean and modern. It was a stressful time to move to this city but now we are so happy and the agents ...
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Sep 21,2020
Sep 21,2020
8
people found
this helpful
this helpful
If I could give a zero rating I would. I have just had to practically beg Kerri Standing , the Western Road Property Manager for my deposit back 12 days after my tenancy ended. They took £260 for cleaning some dust off a window seal , and a couple ...
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Sep 25, 2020
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Had a similar situation. Lived in a one bedroom flat in hove, had to wait over a month after tenancy end to see my deductions (not actually receive any money). Over £200 taken off deposit for cleaning alone. Took videos before i left - of course it wasn't in any state to need to spend that money on cleaning. They also are absolutely hopeless on email. Usually wait almost a week for any response. ...
Sep 15,2020
Sep 15,2020
0
people found
this helpful
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Everything has been very good. I’ve rented for several years and had mixed experiences.
Brand Vaughan were professional and on time for the viewing and knew all about the flat. We moved in with no problems and any issues are quickly fixed....
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Sep 14,2020
Sep 14,2020
0
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Terrible letting agency, they will lie, mislead you and waste your time. Two properties we saw with them, the first was a property we saw and put an application in for, only for it to be denied because the landlord did not wish to let ...
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Jul 22,2020
Jul 22,2020
1
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this helpful
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Absolutely the worst letting agents I’ve ever had to deal with. They lie, change locks without consent. Allow viewings when advised it was inconvenient at the time they wanted other students to view property. The actual owner of the company owned the house my ...
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Jun 17,2020
Jun 17,2020
8
people found
this helpful
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Daughter and her uni friends haven’t even moved in yet and they have been a nightmare from minute one. Made all sorts of statements verbally at the viewings. Then put huge pressure on the group to sign a reservation form, which they will argue ...
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Apr 25,2020
Apr 25,2020
7
people found
this helpful
this helpful
I had a problem with them as they were trying to get just my guarantor to cover more of the rent (3 times what I was meant to pay) as other guarantors could not afford that. I asked them to correct that, otherwise, I would start ...
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Feb 06,2020
Feb 06,2020
4
people found
this helpful
this helpful
Make sure you are checking out them before rent, check the place as well, as they are most likely just ignoring and delaying problems, after 1000 times checkings, emails without action. Very sad. I had to report them to CA and Ombudsman when they were willing ...
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Jan 15,2020
Jan 15,2020
7
people found
this helpful
this helpful
Terrible, unprofessional, useless property management.
Once you sign the contract, that's it!,they no longer care about you. Complaining doesn't help to solve your problems,even following internal procedure.
Would not recommend!!!...
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Nov 26,2019
Nov 26,2019
1
people found
this helpful
this helpful
I just sold a property through Brand Vaughan and they did an excellent job especially as I was not local. Jimmy worked hard to find a good buyer and communicated after every viewing letting me know the position of the prospective buyers and the progress. ...
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Nov 24,2019
Nov 24,2019
3
people found
this helpful
this helpful
There is an expectation that estate agents will only be letting a property that is safe to live in and meets basic requirements. This company lied to me about a serious issue, when i viewed a property i wanted to rent they told me there ...
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Sep 20,2019
Sep 20,2019
2
people found
this helpful
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I have just left this Hove branch to enquire about the following property: https://www.onthemarket.com/details/7639087/
I became aware of this property instantly through on the market and telephoned numerous times. As my call wasn't answered or returned, I drove to their office (...
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May 13,2019
May 13,2019
2
people found
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i payed £400 towards a deposit to take property off market. then after passing referencing they said my guarantor fell through (although the guarantor had 2 million in assets). i then gave them another guarantor who was also a property developer then they declined finishing the application. ...
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Comment on agent fees
the wavered the agency fees but i have a feeling they were trying to get the £400 which was supposed to be non refundable deposit. they did say they were going to refund me, however, i dont know whether that was because they saw i had some clout behind me with property developers and i knew what i was talking about or if they genuinely were struggling with the application
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May 01,2019
May 01,2019
3
people found
this helpful
this helpful
After being a tenant for approx 3 years paying rent always on time and in full keeping the property clean and in good repair and before leaving had a professional cleaning company come in to clean the property, I left. Although the agents admitted that paint ...
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Comment on agent fees
Don't know what a leaving fee is for!!
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May 01, 2019
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Awful experience. Great to have a site where renters get a voice. Agents in Brighton are notorious for ripping off tenants. They think we have to just take it, we have to do something about this. Why didn't the Mortgage Protection Service protect this guy? And agents - why do they just represent the landlord?? ...
Apr 18,2019
Apr 18,2019
2
people found
this helpful
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Every word spoken by them to ourselves and the landlord were lies. No heating/hot water and no gas safety certificate. Offered us pathetic compensation and then changed their mind and offered half with no explanation. Then pulled out all the stops to keep the ...
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Comment on agent fees
Bad!!!! Did nothing to warrant them.
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Mar 25,2019
Mar 25,2019
5
people found
this helpful
this helpful
Very bad, communication is s**t. The fees are stupid and extra. Trying to leave the property and they are charging money to give the reference as well as never fixing anything in the house. The company is ridiculous and rude! Do not rent from ...
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Sep 18,2018
Sep 18,2018
3
people found
this helpful
this helpful
Not only did this company manage to leave my front door unlocked on 2 seperate occasions after leaving my property thus invalidating my contents insurance they proceeded to apologize the first time blaming the landlord of which they were there with at the time they left ...
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Comment on agent fees
A rip off for the level of service provided
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Aug 31,2018
Aug 31,2018
0
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Jimmy found a buyer for my flat through his contacts. Communication with him was strong and the fee was reasonable .
Once the deal was agreed, the selling process was a bit up and down, but overall I was very happy with Brand Vaughan....
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Comment on agent fees
Good
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Aug 22,2018
Aug 22,2018
0
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Pushy when it comes to getting a property on board. Can't fault their sales ability though. Administration leaves a lot to be desired. I made a complaint about this and it wasn't acknowledged....
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Comment on agent fees
Average.
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Aug 16,2018
Aug 16,2018
2
people found
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this helpful
This branch is just a stunning collection of incompetence piled into one office. They were unable to make an international transfer first telling me the information was not enough. After showing it clearly was I was told "there seems to be a problem with us ...
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Jun 16,2018
Jun 16,2018
0
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Ermmm aren't estate agents supposed to make you disappointed? Helen, Paige and Kirsty actually amazed me, they are three knowledgeable, committed and absobloodylutely fantastic examples of customer service. Thank you for making a difference in my letting experience. You are a rare brand, a credit ...
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Comment on agent fees
Banging
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Apr 17,2018
Apr 17,2018
3
people found
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Communication is awful. One particular member of staff has been extremely rude on several occasion. Complained a few times and nothing done. Raised a few issues with property. Have ended up having to deal with the landlord direct, who luckily is lovely. Can take over ...
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Comment on agent fees
Bad
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Feb 16,2018
Feb 16,2018
6
people found
this helpful
this helpful
Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when ...
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Comment on agent fees
You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
