Stirling Ackroyd
Chiswick, London, W4
4.8/5, 169 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

Welcome to Townends Estate Agents, Chiswick. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include; Chiswick, ... show more Welcome to Townends Estate Agents, Chiswick. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.

Areas we cover include; Chiswick, Bedfrod Park, Brentford, Kew, Strand on the Green and Acton

Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Chiswick and the surrounding areas, means we£re perfectly placed to sell or let your property.

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Latest Reviews

View all Reviews 169
6th Dec 2021
reviewed by 'Ismahil Dehghani'
“I rented the place from Town Ends, They didn't check the place properly before renting it out. First few months ......”
29th Jan 2021
reviewed by 'Simona'
“I had a very pleasant experience and they were very helpful! They patiently provided me with all the information and ......”
21st Dec 2020
reviewed by 'christine'
“Ryan MaherVery friendly and so so helpfulShowed us around and gave us great advise as we are still new to ......”
3rd Aug 2020
reviewed by 'Rosetta'
“I had a very pleasant experience when renting out my property recently. Honor who heads the Chiswick office is extremely ......”
25th Oct 2019
reviewed by 'tom'
“Dawn and Aggie were brilliant. They pitched my property perfectly and I accepted an offer within a couple of weeks ......”
8th May 2017
reviewed by 'Rich'
“Property uploaded very quickly and several tenants viewed that night. Suitable offers negotiated and tenant confirmed. Quite seamless, from listing ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
440 Chiswick High Road
Chiswick,London
Greater London
W4 5TT
020 8994 7022

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £425,000 £600,000
Lettings 93% 86% £1,000 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 1 54 3 32 0 18 1 3 1
Areas covered
  • TW8
  • Chiswick, Bedford Park,
  • W3
  • Brentford, Kew,
  • W4
  • Strand on the Green, Acton
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
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“Matt has been brilliant in meeting his targets with us ,......”

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Oct 27,2015
Minithumbup
By: 'Prime'
Oct 27,2015
0 people found
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Matt has been brilliant in meeting his targets with us ,from reminding us the dates of renewal negotiating the rent increases with existing tenants on renewals . He is a real asset to Townends....
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Comment on agent fees
Very much in-line with the market rate
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“I have been dealings with Townends Chiswick Lettings office for ......”

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Oct 26,2015
Minithumbup
By: 'AFJCURLING'
Oct 26,2015
0 people found
this helpful
I have been dealings with Townends Chiswick Lettings office for several years now as a Landlord. In March 2015 I dealt with James Atlee so to secure a new Tenant. James was successful in securing an excellent Tenant from a number of perspective Tenants. James co ...
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Comment on agent fees
Management Fees were very competitive & accurate
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“Worked their way through a difficult process involving a vendor ......”

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Oct 09,2015
Minithumbup
By: 'Roy'
Oct 09,2015
0 people found
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Worked their way through a difficult process involving a vendor based in New Zealand and a most unhelpful and uncommunicative solicitor provided by mortgage lender....
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“We have now used Townends twice to let our flat ......”

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Aug 28,2015
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By: 'Debbie'
Aug 28,2015
0 people found
this helpful
We have now used Townends twice to let our flat in Chiswick. They have found us superb tenants on both occasions and have dealt with the whole process very efficiently. Matthew and his team are highly professional and very nice to deal with. Their fees ...
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Comment on agent fees
Highly competitive.
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“My partner and I have recently moved to London from ......”

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Aug 25,2015
Minithumbup
By: 'Michael'
Aug 25,2015
0 people found
this helpful
My partner and I have recently moved to London from Bristol at relatively short notice. Matthew was the agent who led us through the tenancy process. He was professional, helpful, speedy and courteous throughout. The whole process was very quick and we are thrilled with ...
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Comment on agent fees
Worth every penny!
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“Renting out my beautiful flat in Sutton Court, Chiswick had ......”

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Aug 25,2015
Minithumbup
By: 'Dr'
Aug 25,2015
0 people found
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Renting out my beautiful flat in Sutton Court, Chiswick had became somewhat of a nightmare. I was bombarded by numerous Estate Agents in the area (and there are many!) who promised to find tenants in a short space of time and for the asking price. ...
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“Matt and the team provided an excellent service to us ......”

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Aug 10,2015
Minithumbup
By: 'Peter'
Aug 10,2015
0 people found
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Matt and the team provided an excellent service to us all the way through from the time when we received the notice from the previous tenants, through the showing of the flat and screening of prospective new tenants right up to the day the new ...
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“My Son has lived in Chiswick for the last eight ......”

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Jun 25,2015
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By: 'Jan'
Jun 25,2015
0 people found
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My Son has lived in Chiswick for the last eight years since college so we have had numerous experiences with varied estate agents in this area but Townends are one of the best Since seeing a property and agreeing the terms I must say I ...
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“James was very professional and friendly throughout my property search. ......”

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May 27,2015
Minithumbup
By: 'Rebecca'
May 27,2015
1 people found
this helpful
James was very professional and friendly throughout my property search. He went out of his way to ensure that we could view the property at a time that suited my working hours - as a result, we made an offer on the property the following ...
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Comment on agent fees
I personally feel that the check in fee should be paid by the landlord. I really don't understand why I have to pay ‚£145 check in fee on a unfurnished property. I completely agree to pay a check out fee when i vacate, but its frustrating to pay a check in swell.
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“Very friendly staff, flexible, able to work around late / early ......”

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Apr 10,2015
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By: 'Dr'
Apr 10,2015
0 people found
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Very friendly staff, flexible, able to work around late / early viewings catering to need to NHS shift workers like me. Also been an excellent negotiator between myself and the landlord trying to work through conditions of tenancy agreement in a mutually beneficial manner, empathising with ...
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Comment on agent fees
I feel that the inventory check in fees should be paid by the landlord , not the tenant . And check out should be paid by the tenant. So that at the time of check out tenant is free to schedule inventory clerk at his own convenience. In my humble view, omitting inventory check in fee might reduce the fees in general which one has to pay in addition to deposit and first month's rent. This would be my only feedback. for the agency to kindly consider. many thanks.
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By: MWM
Apr 14, 2015
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Thank you for your comments, your feedback is important to us. ...

“Very happy with the service. James, Hayley and Mark were ......”

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Apr 10,2015
Minithumbup
By: 'ChiswickW4'
Apr 10,2015
0 people found
this helpful
Very happy with the service. James, Hayley and Mark were great from start to finish. Thank you! If I was to give any constructive criticism.. if I recall correctly (!) - the cleaning service was changed without telling me from 9th to the 8th April - ...
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Comment on agent fees
The agreement I made with Townends in Chiswick was a 'tenant finding service only' for a flat fee. James and Mark found me a tenant before FJLord did and I was happy with the representation agreement we made. I am sure I would use Townends again on basis of the same agreement. I was not required to sign the T&Cs (as in this case mostly irrelevant it our agreement). Mark's flexibility on this point was important and was much appreciated. We were able to proceed because of his amenable approach.
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By: MWM
Apr 14, 2015
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Townends are always looking at how to improve our service offering, so thank you for your comments we appreciate your feedback. ...

“The communication, professionalism and attitude has been exemplary throughout the ......”

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Apr 01,2015
Minithumbup
By: 'Jamie'
Apr 01,2015
0 people found
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The communication, professionalism and attitude has been exemplary throughout the whole process. Josh has been very understanding with some difficulties I had with the previous landlord and helped to bring the situation to a resolution and successful transfer to a new property. 10/10...
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Comment on agent fees
The contract to engage in filling a property is between the landlord and the agency. The relatively new trend to pass this cost onto the tenant feel like a scandal which I hope is outlawed asap.
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“I have found all members of staff that I have ......”

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Mar 30,2015
Minithumbup
By: 'Belinda'
Mar 30,2015
0 people found
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I have found all members of staff that I have dealt with to be highly professional, capable and willing to sort out many problems that arise. ,and to do this with a cheery manner. Thank you...
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“terrible just because useless was not in the options.Rude, ......”

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Sep 21,2014
Minithumbdown
By: 'Angelo'
Sep 21,2014
2 people found
this helpful
terrible just because useless was not in the options. Rude, they do not inform you if a visit is being cancelled. Not good enough, their visits lasts for few minutes. the agent just say which room is which. This the bedroom, this is the toilet ...
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“In my case there have been several breaches of the ......”

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Jul 16,2014
Minithumbdown
By: 'PG'
Jul 16,2014
1 people found
this helpful
In my case there have been several breaches of the Code of Practice for Residential Letting Agents which meant stringent references were not obtained for tenants, conditional references were not reported and salient facts were withheld meaning I did not make an informed decision on ...
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What agent could do to change your mind?
They could have followed their own complaints procedure by doing a proper investigation into the breaches of the code of practice of residential letting agents as soon as identified and complained about and formally responding within the codes deadline period.
Attached Filesnbsp;
Comment on agent fees
The fees were at the higher end but this was not matched by the quality of the firm's personel that I dealt with
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“After being disappointed by other agents in the area, I ......”

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May 14,2014
Minithumbup
By: 'Mike'
May 14,2014
0 people found
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After being disappointed by other agents in the area, I thought I try Townends and I am glad I did. Matthew at Townends Chiswick branch was easy to deal with, and the property was let very quickly and efficiently . I am about to instruct the ...
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“Matthew & his team were incredibly responsive & supportive in finding new ......”

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Apr 30,2014
Minithumbup
By: 'Mr'
Apr 30,2014
0 people found
this helpful
Matthew & his team were incredibly responsive & supportive in finding new prospective tenants to replace my existing tenants - also sourced by Townends. Their approach gave me the confidence to settle back & enjoy Christmas - A time when no-one wants to be wondering if their rental ...
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“Agent visited the property, very professional and courteous and not ......”

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Apr 08,2014
Minithumbup
By: 'Iain'
Apr 08,2014
0 people found
this helpful
Agent visited the property, very professional and courteous and not pushy like other agents in Chiswick. Once I have left the key the arranged the viewings and times with prospective tenants. Received many offers and they negotiated a good price for a 2 year lease....
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“When I first went in to the office, Matt took ......”

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Apr 07,2014
Minithumbup
By: 'Cathy'
Apr 07,2014
0 people found
this helpful
When I first went in to the office, Matt took a lot of trouble explaining the services Townends could offer me which I much appreciated. When the flat was ready to be let, he came to look it over, and gave a reasonable market price ...
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“I had an excellent experience when buying a property with ......”

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Apr 07,2014
Minithumbup
By: 'Denise'
Apr 07,2014
1 people found
this helpful
I had an excellent experience when buying a property with Townends, particularly with Chris who was my first point of contact. They didn't hassle me in any way, I viewed the property on three separate occasions and I was never rushed and my contact with ...
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“Excellent, very professional, worked very hard to secure a professional ......”

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Mar 24,2014
Minithumbup
By: 'Greesh'
Mar 24,2014
1 people found
this helpful
Excellent, very professional, worked very hard to secure a professional tenant. Rates and commissions reasonable, competitive and acceptable, however having multiple properties, would like a discounted rate!...
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“Helpful, enthusiastic, realistic, sociable, pragmatic service. I got the feeling ......”

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Mar 20,2014
Minithumbup
By: 'Tom'
Mar 20,2014
1 people found
this helpful
Helpful, enthusiastic, realistic, sociable, pragmatic service. I got the feeling that Matt cared and did his best. Fee was reasonable but not exceptional. Management of the letting process was efficient and successful....
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“I felt during the purchase period ( which lasted approx 4 Months , ......”

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Mar 19,2014
Minithumbup
By: 'Alex'
Mar 19,2014
1 people found
this helpful
I felt during the purchase period ( which lasted approx 4 Months , quite a long period for a variety reasons ) that all my questions were answered in a prompt and professional manor , i also felt that the agents knew when to speed things up when required , but ...
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“Chris and co did a remarkable job for us. They ......”

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Mar 17,2014
Minithumbup
By: 'Ian'
Mar 17,2014
2 people found
this helpful
Chris and co did a remarkable job for us. They delivered on their promises, kept us fully informed amnd achieved a sale for us at the price they predicted. Well done!!...
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“I took Townends along with 2 other agents and at the ......”

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Feb 24,2014
Minithumbup
By: 'Rod'
Feb 24,2014
2 people found
this helpful
I took Townends along with 2 other agents and at the end Townends were the only ones left standing. It was not an easy sale and it took over 70 viewings, but at the end they managed to get an offer over the asking price with an ...
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“the Towsends team met my expectations by dong what they ......”

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Feb 14,2014
Minithumbup
By: 'Tom'
Feb 14,2014
0 people found
this helpful
the Towsends team met my expectations by dong what they said they would ie finding a tennant at the rent they forecast and within the time they forecast. Excellent Service...
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“I've been happy with the overall level of service I've ......”

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Jan 28,2014
Minithumbup
By: 'Stuart'
Jan 28,2014
1 people found
this helpful
I've been happy with the overall level of service I've received from Townends. From the initial market appraisal (where I liked the fact they suggested a different sales strategy to that of other agents, to help differentiate my property from similar ones on the market), ...
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“I have used Townends to let my property for five ......”

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Jan 27,2014
Minithumbup
By: 'Alison'
Jan 27,2014
1 people found
this helpful
I have used Townends to let my property for five years and have recommended them to my friends as I have found the service to be extremely good. Emails are replied to promptly. The staff are always friendly and questions answered quickly. The rates are ...
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“Found Townends very professional and I dealt with Chris Gann ......”

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Jan 24,2014
Minithumbup
By: 'Nilesh'
Jan 24,2014
1 people found
this helpful
Found Townends very professional and I dealt with Chris Gann from Day1. I found Chris very professional, knowledgeable of the area and of the Market overall....
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“Chris Gann really stood out and made the difference when ......”

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Jan 13,2014
Minithumbup
By: 'Phil,'
Jan 13,2014
1 people found
this helpful
Chris Gann really stood out and made the difference when I worked recently with Townends. He has a strong understanding of the market, is very professional and consultative in his approach, and works tirelessly to deliver on the brief....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:28 PM 21/11/2017 by allAgents

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