Stirling Ackroyd
Chiswick, London, W4
4.8/5, 169 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

Welcome to Townends Estate Agents, Chiswick. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include; Chiswick, ... show more Welcome to Townends Estate Agents, Chiswick. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.

Areas we cover include; Chiswick, Bedfrod Park, Brentford, Kew, Strand on the Green and Acton

Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Chiswick and the surrounding areas, means we£re perfectly placed to sell or let your property.

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Latest Reviews

View all Reviews 169
6th Dec 2021
reviewed by 'Ismahil Dehghani'
“I rented the place from Town Ends, They didn't check the place properly before renting it out. First few months ......”
29th Jan 2021
reviewed by 'Simona'
“I had a very pleasant experience and they were very helpful! They patiently provided me with all the information and ......”
21st Dec 2020
reviewed by 'christine'
“Ryan MaherVery friendly and so so helpfulShowed us around and gave us great advise as we are still new to ......”
3rd Aug 2020
reviewed by 'Rosetta'
“I had a very pleasant experience when renting out my property recently. Honor who heads the Chiswick office is extremely ......”
25th Oct 2019
reviewed by 'tom'
“Dawn and Aggie were brilliant. They pitched my property perfectly and I accepted an offer within a couple of weeks ......”
8th May 2017
reviewed by 'Rich'
“Property uploaded very quickly and several tenants viewed that night. Suitable offers negotiated and tenant confirmed. Quite seamless, from listing ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
440 Chiswick High Road
Chiswick,London
Greater London
W4 5TT
020 8994 7022

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £425,000 £600,000
Lettings 93% 86% £1,000 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 1 54 3 32 0 18 1 3 1
Areas covered
  • TW8
  • Chiswick, Bedford Park,
  • W3
  • Brentford, Kew,
  • W4
  • Strand on the Green, Acton
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall Overall
Estate agents
Letting agents
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“Townends are great letting agents mainly due to their great ......”

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Apr 15,2016
Minithumbup
By: 'Philippa'
Apr 15,2016
0 people found
this helpful
Townends are great letting agents mainly due to their great manager, Matthew Huybrechts. I had several agents round when I let my flat and the only one who was truly professional, smart and intelligent was Matthew. He found me the perfect tenant and when he ...
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Comment on agent fees
Reasonable.
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“As well as finding a suitable tenant very quickly Sam ......”

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Apr 11,2016
Minithumbup
By: 'C'
Apr 11,2016
1 people found
this helpful
As well as finding a suitable tenant very quickly Sam was very helpful in providing an update on the condition of the flat and organising all the suppliers to get the flat ready for the new tenant. This was a great help as I live ...
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Comment on agent fees
As expected
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“Matt was always very prompt in responding to queries and ......”

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Mar 29,2016
Minithumbup
By: 'Positive'
Mar 29,2016
0 people found
this helpful
Matt was always very prompt in responding to queries and following up with the owner any questions I had. I had a very positive experience!...
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Comment on agent fees
The administration fee of ‚£480 was incredibly expensive and higher than I have paid previously. I also had To query the check in fee as the owner did the check in - after I queried it, it was refunded that same week. Aside from the administration fee, the other fees seemed appropriate and inline with others.
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“Good communication Willing to help me find a flat as ......”

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Mar 23,2016
Minithumbup
By: 'Tenant78'
Mar 23,2016
0 people found
this helpful
Good communication Willing to help me find a flat as per my criteria Given advise re renting a flat in general...
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Comment on agent fees
Bad
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“We bought our property through Townends around 7 years ago and ......”

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Mar 21,2016
Minithumbup
By: 'Sugarbabe'
Mar 21,2016
0 people found
this helpful
We bought our property through Townends around 7 years ago and they manage the rental for us.I have nothing but great things to say about their team, in particular Matthew Huybrechts who always returns e mails and telephone calls immediately and Vernon the Lettings Accounts ...
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Comment on agent fees
Our property is managed and the fees are reasonable for the service we receive
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“James was an extremely effective negotiator. He helped us a ......”

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Mar 20,2016
Minithumbup
By: 'J'
Mar 20,2016
0 people found
this helpful
James was an extremely effective negotiator. He helped us a huge amount to resolve any difficulties, particularly in relation to negotiations with the landlord over a new carpet. He is extremely conscientious and effective, and always take the time to go the extra mile to ...
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“After looking for an apartment in Pump House Crescent for ......”

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Mar 17,2016
Minithumbup
By: 'PHC'
Mar 17,2016
1 people found
this helpful
After looking for an apartment in Pump House Crescent for a number of weeks and dealing with a numerous agencies Sam finally managed to find me the right one which I had in mind. His customer service was absolutely amazing eventhough we met a few ...
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Comment on agent fees
Good and competitive
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“Sam was highly professional from the first minute we met ......”

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Mar 16,2016
Minithumbup
By: 'Top'
Mar 16,2016
1 people found
this helpful
Sam was highly professional from the first minute we met him. He was very helpful and responded to all our enquiries in minutes. Very friendly and treats clients with respect. Highly recommended agent.We've already passed on his contact details to others. Thank you Sam!...
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“Matthew and Sam have been very professional and organised in ......”

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Mar 14,2016
Minithumbup
By: 'Rohit'
Mar 14,2016
1 people found
this helpful
Matthew and Sam have been very professional and organised in finding the most suitable tenant for my apartment keeping in mind my very strict requirements. I highly recommend them....
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Comment on agent fees
Agent fee was made very clear and there are no hidden extras.
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“Flexible and efficient. My only suggestion for improvement is that ......”

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Mar 01,2016
Minithumbup
By: 'Mary'
Mar 01,2016
1 people found
this helpful
Flexible and efficient. My only suggestion for improvement is that they cannot always keep flat keys in order at the back of the office....
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Comment on agent fees
Reasonable fees. Discounts if you have more than one flat to rent.
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“James was very thorough, prompt with his responses and make ......”

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Feb 12,2016
Minithumbup
By: 'iwadha'
Feb 12,2016
0 people found
this helpful
James was very thorough, prompt with his responses and make the entire process very easy. I would recommend working with James....
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Comment on agent fees
I guess they are required, would be better to pay a little less.
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“Sam was an absolute professional from start to finish and ......”

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Feb 08,2016
Minithumbup
By: 'Alex'
Feb 08,2016
1 people found
this helpful
Sam was an absolute professional from start to finish and I couldn't have expected or asked anything more from Townsend. If it was my rental, I'd be safe in the knowledge they were finding great tenants and handling their move very well....
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Comment on agent fees
Reasonable
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“Both were always available for questions, made the process as ......”

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Feb 03,2016
Minithumbup
By: 'MR'
Feb 03,2016
1 people found
this helpful
Both were always available for questions, made the process as seamless as possible. Great customer service provided from start to finish....
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“Great agency, all staff members are very proactive, many thanks ......”

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Jan 27,2016
Minithumbup
By: 'Maria'
Jan 27,2016
0 people found
this helpful
Great agency, all staff members are very proactive, many thanks to James, Sam and Matt that helped me and my husband find a lovely appartment !...
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“Sam was very helpful and made sure everything was going ......”

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Jan 22,2016
Minithumbup
By: 'Samantha'
Jan 22,2016
1 people found
this helpful
Sam was very helpful and made sure everything was going through nicely as myself and my partner were in a rush to find a new place. Would definitely recommend Townends as they were much nicer agents than most others which we have dealt with before....
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Comment on agent fees
Cant complain about the fees as the service we received was amazing.
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“James and Hayley and Townends generally get a five star ......”

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Jan 19,2016
Minithumbup
By: 'DanChiswick'
Jan 19,2016
0 people found
this helpful
James and Hayley and Townends generally get a five star review from us. I send some positive feedback separate and apart from this review. The process moved swiftly. James understood that we knew the neighbourhood and tuned into exactly what we needed. We struck a ...
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Comment on agent fees
I think the fees were high. However, I have not rented a property in this price band (generally the more you pay in rent, the lower the fees) The net result was that we got a good price overall. The landlord, Towends and the tenant did well
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“Sam took on board the type of property i was ......”

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Jan 19,2016
Minithumbup
By: 'Mark'
Jan 19,2016
1 people found
this helpful
Sam took on board the type of property i was looking for and didn't waste his/my time showing me sub standard accommodation, i felt he had a lot of enthusiasm for his work and would recommend Townends (and Sam) to others in a similar ...
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Comment on agent fees
Agents fees are pretty much the same across the board so no real choice, i feel it is high for the amount of work undertaken.
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“Sam was very professional and pleasant throughout the process and ......”

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Jan 19,2016
Minithumbup
By: 'David'
Jan 19,2016
1 people found
this helpful
Sam was very professional and pleasant throughout the process and made it as easy and stress free as possible for us. Very happy with Townends and most definitely recommend them to anyone looking for a new home more than any other high street estate agent....
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Comment on agent fees
Happy with all the fees.
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“James was managed quite well the viewing and was helpful ......”

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Jan 18,2016
Minithumbup
By: 'Federico'
Jan 18,2016
0 people found
this helpful
James was managed quite well the viewing and was helpful whenever I had a question Hayley handled promptly the correction of documents for e-signature...
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“* Agreed fees and they got on with the job. What's ......”

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Jan 18,2016
Minithumbup
By: 'Did'
Jan 18,2016
0 people found
this helpful
* Agreed fees and they got on with the job. What's more they beat other agents to get on and let the property. Well done....
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Comment on agent fees
Good fees
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“Both Matt and Sam were courteous and informative, and kept ......”

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Jan 16,2016
Minithumbup
By: 'WilliamT'
Jan 16,2016
1 people found
this helpful
Both Matt and Sam were courteous and informative, and kept me up-to-date with all viewings, offers and information regarding the letting of my flat. They have given me faith in Townends as a company and will very likely use them again in the future....
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Comment on agent fees
Matt helped reduce the fees and I found them very competitive.
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“It has been a pleasure dealing with Sam and his ......”

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Jan 14,2016
Minithumbup
By: 'Property'
Jan 14,2016
1 people found
this helpful
It has been a pleasure dealing with Sam and his colleagues at Townends in Chiswick. Sam secured me a suitable tenant quickly, with no fuss and has been professional, personable, efficient, helpful and reliable in all my communication with him. I actually feel that he ...
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Comment on agent fees
I am happy with the fees.
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“Fantastic service from both Matt and Hayley. They took over ......”

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Jan 12,2016
Minithumbup
By: 'Great'
Jan 12,2016
0 people found
this helpful
Fantastic service from both Matt and Hayley. They took over the re-letting and management of my property. I am based in NY so a long distance and a few time-zones away. Great service. Really quick to respond to questions and always helpful....
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Comment on agent fees
Fee structure in the context of what we were doing - we had found our own tenant through friends but wanted the property managed professionally - was fine
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“James was very efficient and effective throughout our search and ......”

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Dec 14,2015
Minithumbup
By: 'Edward'
Dec 14,2015
0 people found
this helpful
James was very efficient and effective throughout our search and move. He arranged viewings for the same day as our initial enquiry, up to 5 days quicker than other agents in the area! Most importantly he listened to what we wanted from our search, this coupled ...
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“James was very professional and quick to respond to queries. ......”

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Dec 10,2015
Minithumbup
By: 'G'
Dec 10,2015
0 people found
this helpful
James was very professional and quick to respond to queries. He gave an overall very good impression about Townends and the company's values. I would definitely recommend this estate agency....
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“We were renting from Townends in Chiswick. We had exceptional ......”

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Nov 24,2015
Minithumbup
By: ''
Nov 24,2015
0 people found
this helpful
We were renting from Townends in Chiswick. We had exceptional service from Rebecca Grant who was their Client Relationship Manager. Anything we needed help with was handled immediately, which was such a help! She was wonderful!...
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“Townends is my preferred lettings agency for all our Chiswick ......”

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Nov 04,2015
Minithumbup
By: 'Jaideep'
Nov 04,2015
0 people found
this helpful
Townends is my preferred lettings agency for all our Chiswick Properties. On this occasion the branch really excelled. Matt Huybrechts gave excellent advice on all aspects of the letting of the property. The rental valuation given was the price they managed to secure the type ...
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Comment on agent fees
Townends will accomodate on there standard fees if you have an established relationship with the agency. It is a fair cost paid for the service they run.
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“Very please with service - Matt managed to get me ......”

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Nov 03,2015
Minithumbup
By: 'Kam'
Nov 03,2015
0 people found
this helpful
Very please with service - Matt managed to get me a tenant within days of contacting him, while the property was still being renovated, who was able to move in within 2 weeks, which was perfect for me to avoid void period. No hassle tenant, so ...
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“I invited Townends to value my flat having been unsuccessful ......”

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Nov 02,2015
Minithumbup
By: 'Geoff'
Nov 02,2015
0 people found
this helpful
I invited Townends to value my flat having been unsuccessful in letting it with two previous agencies. Matthew demonstrated professionalism integrity and guidance as to how i should go about marketing the property to get it let. I am delighted to say he has successfully ...
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“Matt was helpful and courteous and always made time for ......”

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Oct 28,2015
Minithumbup
By: 'Charlotte'
Oct 28,2015
0 people found
this helpful
Matt was helpful and courteous and always made time for me. He and the team at Townends found a range of excellent tenants and ensured everything went smoothly from reference taking to tenants moving in. I lead a very busy life managing multiple businesses and ...
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Comment on agent fees
Fees are fair and reasonable with none of the usual London agent small print or nasty surprises.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:28 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London W4 5TT



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