98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 91 | 0 | 185 | 3 | 165 | 3 | 49 | 1 | 34 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 26,2015
Aug 26,2015
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I was very impressed with the service I received from Northwood. Laura the young lady I dealt with was very helpful and knowledgeable and made the whole process very straightforward and easy. I would certainly recommend Northwood for their expertise and professionalism and very friendly ...
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Aug 25,2015
Aug 25,2015
2
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Mr Roberts was very kind and considerate while dealing with our queries. He made sure that we were dealt with efficiently and quickly so that we were not waiting around as we were on a tight timescale. He made sure that all our questions were ...
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Aug 25,2015
Aug 25,2015
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Hannah was helpful and firiendly. Finding the right house was made easy as she listened to everything we wanted from a house....
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Aug 25,2015
Aug 25,2015
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I cannot rate Northwood highly enough from start to end the whole process of selling our house has been brilliant special thanks to Georgia who managed the sale for us...
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Aug 25,2015
Aug 25,2015
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Jon was a great help as me and my girlfriend were looking for a new flat to move in, he asked plenty of questions and thought of things we would be looking for that we didn't even think of ourselves! Really helpful and found a ...
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Aug 25,2015
Aug 25,2015
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Northwood were really helpful with the sale of my house. From when I first called into the branch and met Georgia who was friendly and knowledgable, also when Adam came to value my property and Jon who did the viewings for us. They all made ...
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Aug 22,2015
Aug 22,2015
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We were provided with a wonderful service, the agent was pleasant and informative. He was able to answer all of our questions about the property. We would definitely go again to this agent in our search for properties....
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Aug 22,2015
Aug 22,2015
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Jon was very helpful and polite ,he answered all my question , I would recommend northwood my family and friends,absolute pleasure ....
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Aug 22,2015
Aug 22,2015
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I have used Northwood Estate agents for finding a number of my tenants. They have always been very helpful, offering me advice, and finding solutions to issues I've had e.g. when I've needed someone to do building work they have made recommendations and facilitated ...
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Comment on agent fees
I was happy to pay the finders fee for the tenants due to all the additional help I was given in preparation for that. I think the fee that I have been quoted for sale is fair, especially due to the support they have given me prior to sale.
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Aug 21,2015
Aug 21,2015
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Very pleased with the service we received. Andy was always extremely helpful in all aspects of our property sale and kept us fully informed along the way. Wouldn't hesitate to recommend this branch....
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Aug 21,2015
Aug 21,2015
1
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Northwood Leeds have been our agents for our rental property portfolio for 4 years. Both Adam and Andy are excellent to deal with. They are professional, efficient and very knowledgeable of their industry. It is because of their the attentive and professional service that we would ...
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Aug 21,2015
Aug 21,2015
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I bought a property with Adam and his team in 2013 and I must say the process for this purchase was as smooth as could be and Adam couldn't do enough to help this process. Very honest, very diligent and super hard working. Adam went the ...
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Aug 21,2015
Aug 21,2015
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Excellent service, very open and honest with regards to costs and previous information about the property. Would definitely use Mr Roberts as an agent in the future and would happily recommend him to others....
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Aug 21,2015
Aug 21,2015
1
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Bought our house with Adam. Very honest, reliable. Always very helpful to us as first time buyers. We asked for hn specifically when we came to rent the property. He was brilliant again. Lots of goods advice....
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Comment on agent fees
Gave us a realistic range to go for. Very happy.
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Aug 21,2015
Aug 21,2015
1
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Adam and the team helped us let our property within just a couple of weeks!. They were very friendly and gave us great advice on what tenant's would be looking for to help make the property perfect for letting and their guidance was spot on.
...
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Aug 21,2015
Aug 21,2015
1
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Excellent customer service from Hannah, very organised and always happy to help us with any of our questions. She has always been knowledgable about the certain properties we were interested in. I would highly recommend her....
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Aug 21,2015
Aug 21,2015
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Really pleased with the level of service and professionalism we received. We felt very confident and our property sold very quickly- would highly reccomend....
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Aug 21,2015
Aug 21,2015
1
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Northwood were selected over all other agents because of their professionalism and positive attitude during the initial valuation. They conducted themselves in a brilliant manner. I was on the market with another estate agent who were unsuccessful in selling my house. Rather than focusing on ...
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Aug 20,2015
Aug 20,2015
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Our first experience with Northwood was as prospective buyers. Even though we were unsuccessful in the purchase of the property we were interested in, we felt we treated as adults for the first time in our two year hunt for our current residence. Because of ...
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Aug 20,2015
Aug 20,2015
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Northwood were very helpful, a proper class act. Made the whole process stress free and had me in my new property in no time at all....
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Aug 20,2015
Aug 20,2015
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Northwood have been excellent in our tenancy so far. The house was far from perfect when we moved in, the boiler and washing machine to name a few things, weren't working. However both items were dealt with quickly and efficiently, and importantly with regular updates ...
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Aug 20,2015
Aug 20,2015
1
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richard and the team at Northwood were just a treat to work with. Firstly they have all the best houses and secondly they are always available for viewings.
I had no problems and they will be the first company I contact when doing it all ...
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Aug 20,2015
Aug 20,2015
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Hannah was extremely friendly an helpful in helping me find a new home. Nothing was too much trouble for her and I would highly reccommend this letting agency to anyone....
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Aug 20,2015
Aug 20,2015
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After a few months of looking for a property I came across the perfect one with Northwood. They kept me updated throughout the application process and made moving as easy as possible. All members of the team were friendly and dealt with queries and maintenance ...
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Aug 20,2015
Aug 20,2015
1
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Great letting agency, really well smooth application process and no major problems in the 15 months we have been in the property. The inevitable minor niggles which have cropped along the way have all been acknowledged and fixed quickly and efficiently by the team and their ...
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Aug 20,2015
Aug 20,2015
4
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To whom it may concern
Andy Leo and his team, Northwood Leeds
We lived in our house for 34 years before retiring to Turkey. After we moved we left it empty for four years ‘'just in case'' and because we couldn't bear to part with it.
...
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Aug 20,2015
Aug 20,2015
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I have received an extremely professional service from Northwood, and as a fully managed let I do not have to worry when something goes wrong. The work is carried out as quickly as possible in order that my tenants are not inconvenienced once I have ...
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Comment on agent fees
I am happy with the fees, although I think the rent could be increased now the economy has improved.
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Aug 20,2015
Aug 20,2015
1
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I sold my house with Northwood. Andy Leo was great and everyone I spoke to had a friendly and professional manner and dealt with any questions I had efficiently. I would recommend Northwood to anyone who is looking to sell, buy or rent their property....
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Aug 20,2015
Aug 20,2015
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I bought my first property through Northwood last year. Everyone had warned me that buying a house was extremely stressful and I must say Northwood made the process easy and as stress free as possible ... Even managing to calm me down when it came to ...
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Aug 19,2015
Aug 19,2015
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We have found all the staff friendly, helpful and efficient and are happy with the service they have provided to date in terms of both letting and management....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
Best Estate Agent in LS7 
