98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 91 | 0 | 185 | 3 | 165 | 3 | 49 | 1 | 34 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 06,2015
Sep 06,2015
2
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We are very pleased with the excellent service Northwood and all their agents gave us during our tenancy at one of their properties. Everything was communicate and dealt with in an excellent time, and appropriate manner. Best agency we have come across. The landlords are ...
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Sep 04,2015
Sep 04,2015
4
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Northwood did a superb job of managing my property whilst I was out of the country. It was important to me that I could fully trust my letting agent whilst I was thousands of miles away and the treatment I got from Northwood put me ...
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Comment on agent fees
Agents fees were very reasonable.
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Sep 01,2015
Sep 01,2015
3
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Andy and his colleagues were excelent to deal with over the phone on email and in person. They kept me informed from the start of the rental process to the end result of letting my property.
I have no hesitation in recomending Northwood Leeds....
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No issues at all.
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Aug 31,2015
Aug 31,2015
2
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I've always been pleased with the service from Northwood. They've been renting my house for three years now and it's gone well. Even when my house was empty for a short period recently I received the full rent on the guaranteed scheme! The girls in ...
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Aug 31,2015
Aug 31,2015
1
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I dealt with both Jon and Andy and found them both to be very helpful right from negotiating the purchase price for the property up until the day that Andy handed over the keys. Their help was appreciated so many thanks to them both....
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Aug 29,2015
Aug 29,2015
0
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The agents are very prompt in answering queries regarding repairs that needed to be carried. Rents statments are sent out regularly with any invoices. I have always found the staff at Northwood very friendly. When I first put up the property on rent and gave ...
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Aug 29,2015
Aug 29,2015
0
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Always helpful nothing an issue. Positive experience. I would recommend this company to others in a similar position to myself...
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Aug 28,2015
Aug 28,2015
0
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I've dealt with Northwood Leeds for seven years and they've always been very helpful and efficient. They have always dealt with any problem in a friendly manner....
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Aug 28,2015
Aug 28,2015
0
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IT makes such a difference when an agency knows its patch so thoroughly and can quickly outline a potential portfolio of properties for people like ourselves. Once again Jon, many thanks...
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Aug 28,2015
Aug 28,2015
0
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Excellent service from Northwood i felt fully supported throughout. Adam was very friendly and helpful and was there step by step to help with the process and at every point we had any worries or questions. I would highly recommend Northwood for a professional and ...
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Aug 28,2015
Aug 28,2015
0
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Adam came around to value my property and I found his knowledge of the area and also confidence he had buyers waiting for something exactly like my home so appealing it made my decision to choose Northwood easy. Adam managed to get my house on ...
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Comment on agent fees
In comparison to other quotes I'd received from other agents, they are truly worth every penny!
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Aug 28,2015
Aug 28,2015
2
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Northwood are a very professional outfit. The phone is always answered by friendly helpful staff. The office is conveniently located and the response time if messages are left or Emails sent was great.
Through face to face, telephone and electronic forms of communication I have ...
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Comment on agent fees
I struck a very good deal with Northwood. This was partly due to me being willing to take on some aspects of the marketing process.
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Aug 28,2015
Aug 28,2015
1
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I was not only impressed but felt totally confident of the way Northwood explained to me how to rent my property through them. I was a first time landlord, and was to live abroad, so I had to be happy and relaxed knowing my property ...
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Comment on agent fees
Very competitive
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Aug 28,2015
Aug 28,2015
1
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My experience with Northwood was first class, they talked me through every step of selling my house from the first initial valuation to the completion.
I will certainly be recommending the to family and friends....
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Aug 28,2015
Aug 28,2015
1
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My first experience of Nirthwood was Adam coming to value my house. He suggested a slightly higher price than others but seemed confident he could get it. I gave him a go and after about 2 weeks we had an offer. Andy took over then and ...
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Aug 28,2015
Aug 28,2015
1
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This agent has found a tenant for our flat on 3 occasions. They also manage the property. They provide an excellent, very comprehensive professional service. They communicate very well and keep us informed in all aspects of letting out the flat and managing it. They are ...
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Aug 28,2015
Aug 28,2015
1
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Great service throughout, kept me updated regarding interest and viewings that they had booked in. When an offer came in they negotiated it very well and got me over what i was willing to accept. I couldn't fault Northwood for their service and constant communication. ...
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Aug 28,2015
Aug 28,2015
1
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Absolutely can not fault Northwood, Harrogate Road, Leeds. Each time our flat has come up for rent they have acted quickly & professionally. The listing has gone up almost instantly, viewings booked within days and suitable tenants sorted and selected within a week. As first time ...
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Comment on agent fees
Well worth it everytime!
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Aug 28,2015
Aug 28,2015
1
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Andy has provided excellent service over the last 2 yrs both when I was buying the property & more recently in my search for a tenant. Service has always been efficient, fast, friendly & reliable as well as competitively priced. I would strongly recommend this branch of Northwoods ...
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Aug 28,2015
Aug 28,2015
1
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We moved a few years back and between the agent and solicitor it was a nightmare having to constantly chase the two up and basically do their jobs for them, so we were dreading moving again.
This time round was much different, Northwood did pretty ...
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Aug 28,2015
Aug 28,2015
1
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1st class service - always. Very friendly staff and always do what they say they will. Happy to recommend them to anyone (and I do!)...
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Aug 28,2015
Aug 28,2015
1
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Northwood rented my house for 3 years. Laura has looked after the little maintenance jobs that crop up very well. She makes it very simple every time and I always feel she has me and my tenants interests in mind....
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Comment on agent fees
Not the cheapest but in line with others in area so fair enough given how well they looked after me
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Aug 28,2015
Aug 28,2015
1
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Always find everyone supportive and helpful. Whenever I email or phone get an instant answer to my query and everyone is positive and friendly. Northwood give a professional service at all times. They are knowledgeable about the area and the business too....
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Aug 28,2015
Aug 28,2015
1
people found
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Excellent local knowledge and a very welcoming team. Discussed a number of suitable options for my budget without being too ' salesy ' . Would recommend them to friends and family,...
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Aug 28,2015
Aug 28,2015
1
people found
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I have been very pleased how smoothly, courteously and efficiently the staff at Northwoods have handled selling me the property, setting up my contract as a landlady and communicating with me throughout the process. Their terms are exceedingly reasonable and the service has been excellent....
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Aug 27,2015
Aug 27,2015
1
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I arrived at the viewing on time and the agent, Jon Roberts, showed me round. He explained everything about the property in a very polite and meaningful way. He was confident in his manner and was able to answer all my questions, I was able ...
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Aug 27,2015
Aug 27,2015
1
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I have been renting a property through Northwood for 18 months now. Unlike other estate agents I've rented with in the past they are always very helpful and deal with any maintenance issues very promptly....
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Comment on agent fees
Reasonable fees for tenants
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Aug 27,2015
Aug 27,2015
2
people found
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Both Jon and Adam were superb when they dealt with my partner and I. They clearly have the customer at the forefront of their mind in the way they operate and this carries through to all of the staff in the office as well.
I ...
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Aug 26,2015
Aug 26,2015
1
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Laura ensured all requests for maintenance of the property were dealt with promptly by the landlord and even provided us with advice on where to look to buy a new property and what deposit we would need to secure a big enough mortgage in the ...
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Aug 26,2015
Aug 26,2015
1
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Jon sold a property for me. Service was first class throughout the process would definently recommend to family and friends...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
Best Estate Agent in LS7 
