City Docklands, London, E1
4.8/5, 954 reviews
95% recommended
98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ... show more ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.


Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Ludlow Thompson the award winning London agent

Opening Hours
Address

ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £43,000 £4,000,000
Lettings 92% 87% £260 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
161 6 498 31 96 2 109 1 47 3
Areas covered
  • E1
  • E1W
  • E14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“We needed a flat in London as soon as possible ......”

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Oct 01,2015
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Jacob
By: 'vivanlosnovios'
Oct 01,2015
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We needed a flat in London as soon as possible because we were moving from abroad. Stephen showed us the property and he was punctual and proffesional. He and Jacob worked very hard to get us into the flat within 24 hours. The team at Dockstreet ...
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“We dealt with Steve Daley who was fantastic. He talked ......”

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Sep 15,2015
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By: 'IICK'
Sep 15,2015
0 people found
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We dealt with Steve Daley who was fantastic. He talked us through a difficult process (renting a flat in a very competitive area of London) and ultimately helped us to find our perfect place. He responded to unique circumstances (the fact we hadn't even viewed ...
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Comment on agent fees
Fees a little more expansive as compared to what my friends have paid, however Steve's service made up for it.
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“Jake has been nothing but brilliant! We purchased a flat ......”

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Sep 13,2015
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Jacob
By: 'JLF'
Sep 13,2015
0 people found
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Jake has been nothing but brilliant! We purchased a flat and within 4 weeks he had organised the refurbishment and found tenants for us. And they are going to be there for 3 years!! Incredible! He has been so helpful, so organised, great communication, diligent and basically ...
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“I dealt almost exclusively with Jacob Burston when I was ......”

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Sep 07,2015
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Jacob
Ross
By: 'Tim'
Sep 07,2015
0 people found
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I dealt almost exclusively with Jacob Burston when I was re-letting my property in Southwark this summer. He impressed me from the start by being very quick to answer my inquiries (which i sent mostly by email). i always got a readable, sensible, helpful and ...
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“This is the first time we are renting in London, ......”

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Aug 31,2015
Minithumbup
By: 'S.Petrov'
Aug 31,2015
0 people found
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This is the first time we are renting in London, as we own our own home in Bulgaria and the process was very easy with Ludlow Thompson. Claire did viewings via skype with us and found us a really good home. We moved in last ...
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“Pros - Claire was a pleasure to deal with. I ......”

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Aug 18,2015
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By: 'Costas'
Aug 18,2015
0 people found
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Pros - Claire was a pleasure to deal with. I was the first person that saw the flat and immediately decided to put a deposit down, which may have admittedly helped my cause. Claire was polite and gave me enough space to make any deciscions ...
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Comment on agent fees
ideally, agent fees should not be paid period. Given theat i live in london and that the property market has all us renters by the balls, they weren't too bad, significantly cheaper than the surrounding agents admittedly.
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“Samihah khanam was very interactive and well mannered. A complete ......”

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Aug 18,2015
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By: 'Jefferson'
Aug 18,2015
0 people found
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Samihah khanam was very interactive and well mannered. A complete asset to Ludlow Thompson. I usually have a lot of issues with other staff, But Samihah was totally respectful. She puts her clients at the vanguard of her work....
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“Samihah khanam was very interactive and well mannered. A complete ......”

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Aug 17,2015
Minithumbup
By: 'Jefferson'
Aug 17,2015
0 people found
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Samihah khanam was very interactive and well mannered. A complete asset to Ludlow Thompson. I usually have a lot of issues with other staff, But Samihah was totally respectful. She puts her clients at the vanguard of her work. Simply amazing...
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“Considering how stressful moving homes can be, i found dealing ......”

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Aug 14,2015
Minithumbup
By: 'Costas'
Aug 14,2015
0 people found
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Considering how stressful moving homes can be, i found dealing with ludlow thompson, and particularly Claire to be a welcome change. I was kept informed of all flats as they came up very quickly, so i was able to put a deposit down as a ...
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“Jacob walked the extra mile for me. He took extra ......”

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Aug 10,2015
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Jacob
By: 'Liesl'
Aug 10,2015
0 people found
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Jacob walked the extra mile for me. He took extra time to answer my questions when I was concerned about some prospective clients; he helped me out when I was unable to come to London and give the painter the keys to flat; he kept ...
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“Jacob was exceptionally helpful in dealing with my tenant. he ......”

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Aug 03,2015
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Jacob
By: 'NT'
Aug 03,2015
0 people found
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Jacob was exceptionally helpful in dealing with my tenant. he negotiated a good rental increase. he also made sure that my accountant received all the relevant details regarding my rental income. this was critical for me as i was on holiday and it was difficult ...
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“Claudia sent us through a selection of properties before we ......”

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Jul 31,2015
Minithumbup
By: 'Sapphire'
Jul 31,2015
0 people found
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Claudia sent us through a selection of properties before we narrowed our list down. She was helpful in returning all calls and carried herself with the utmost professionalism. Even our last minute furniture requests were taken care of....
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“The service provided to me by Tony from the moment ......”

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Jul 31,2015
Minithumbup
By: 'Joe'
Jul 31,2015
7 people found
this helpful
The service provided to me by Tony from the moment that I confirmed to him that I wanted to sell the property until the moment that the selling process was complete was absolutely first class. He was extremely responsive and demonstrated exceptional communication skills as ...
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Comment on agent fees
Based on the fact that I have been a client of Ludlow Thompson for many years, I consider that the fees that I paid for the selling process were fair and appropriate.
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“Beatrice was very friendly and extremely helpful when providing information ......”

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Jul 28,2015
Minithumbup
By: 'S.Smyth'
Jul 28,2015
3 people found
this helpful
Beatrice was very friendly and extremely helpful when providing information about the property. I would definitely look to liasing with her if I am looking at rental properties in the future....
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“Claudia was an experienced and extremely approachable estate agent. She ......”

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Jul 26,2015
Minithumbup
By: 'A'
Jul 26,2015
0 people found
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Claudia was an experienced and extremely approachable estate agent. She consistently informed me of any updates or amendments to my move and was easily contactable. Very professional overall....
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“Ludlow Thompson exceeded my expectations in terms of the service ......”

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Jul 13,2015
Minithumbup
By: 'anonymous'
Jul 13,2015
7 people found
this helpful
Ludlow Thompson exceeded my expectations in terms of the service that they provided. We got a sale price above the asking price and they were extremely proactive in terms of moving the process forward. I would very much recommend using their services....
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“We were really impressed by the service that we received ......”

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Jul 13,2015
Minithumbup
Jacob
By: 'Clocktower'
Jul 13,2015
0 people found
this helpful
We were really impressed by the service that we received from Jake. He was always polite and efficient and could not have been more helpful. On letting properties over many years and having dealings with different agents, this was one of the smoothest processes ever, ...
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“Tony and Farshad were very helpful thoroughout the whole purchase. ......”

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Jul 10,2015
Minithumbup
By: 'Emily'
Jul 10,2015
7 people found
this helpful
Tony and Farshad were very helpful thoroughout the whole purchase. They were also proactive in helping to move the process forward and ensuring that exchange and completion dates worked for everyone. They were friendly and approachable and often went out of their way to help ...
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“Tony and the team were excellent. They replaced agents who ......”

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Jul 10,2015
Minithumbup
By: 'Matt'
Jul 10,2015
7 people found
this helpful
Tony and the team were excellent. They replaced agents who had failed to sell the property, and gave us very good advice on how to improve the marketing of our flat. At all stages they were extremely helpful and responded quickly to queries. From start ...
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“Im tremendously happy with the service i received from Farshad ......”

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Jul 10,2015
Minithumbup
By: 'S.K'
Jul 10,2015
6 people found
this helpful
Im tremendously happy with the service i received from Farshad and all the city sales team. They got me more than the asking price that i was expecting. They saw the sale through to the end, I was very pleased with the solicitors they recommended ...
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“Samihah has conducted several of our visual inspections for us. ......”

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Jul 07,2015
Minithumbup
By: 'David'
Jul 07,2015
0 people found
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Samihah has conducted several of our visual inspections for us. They are carried out with minimum disturbance and always at our convenience, though they may be a little to frequent it's always a pleasure to have her around....
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“Jacob was professional and polite at all times. He moved ......”

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Jul 07,2015
Minithumbup
Jacob
By: 'kim'
Jul 07,2015
0 people found
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Jacob was professional and polite at all times. He moved quickly when I needed answers to things and was patient in explaining how things worked....
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“Communication to arrange inspection with Samihah was very straight forward ......”

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Jul 05,2015
Minithumbup
By: 'Marie'
Jul 05,2015
0 people found
this helpful
Communication to arrange inspection with Samihah was very straight forward and timely, she arranged it to be at our convenience which was ideal considering we work very long hours. When she arrived she was very thorough and professional ensuring we were happy with the flat ...
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“Claire took note of everything I said and was spot ......”

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Jul 02,2015
Minithumbup
By: 'Zefra'
Jul 02,2015
0 people found
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Claire took note of everything I said and was spot on with finding my new home. Claire took note of everything I said and was spot on with finding my new home...
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“Bea is great. She's helped me so much with my ......”

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Jul 01,2015
Minithumbup
By: 'CBall'
Jul 01,2015
3 people found
this helpful
Bea is great. She's helped me so much with my search and is always upbeat and friendly. I couldn't recommend her enough. Truly a 5* service...
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“Selling a flat is stressful. Selling in London is doubly ......”

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Jul 01,2015
Minithumbup
By: 'B.'
Jul 01,2015
0 people found
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Selling a flat is stressful. Selling in London is doubly stressful. Terence Cunningham provided me with clear documentation before the process began and kept in touch throughout. They guided me through every stage,mediating between the purchaser, myself the seller and our respective solicitors. When ...
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Comment on agent fees
The agent deserves their fee for the work involved. VAT is excessive and could be reduced to encourage moves in the market.
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“Claudia has handled our renewal process. Professional and understanding on ......”

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Jun 30,2015
Minithumbup
By: 'George'
Jun 30,2015
0 people found
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Claudia has handled our renewal process. Professional and understanding on the phone Claudia was able to achieve us a rent increase as well as sorting out all paperwork. Well done....
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“The entire lettings process with Claire has been easy and ......”

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Jun 30,2015
Minithumbup
By: 'Amielia'
Jun 30,2015
0 people found
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The entire lettings process with Claire has been easy and straight forward. She found us an amazing place and was available all the time to answer any questions....
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“Beatrice assisted us through our offer process. She is always ......”

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Jun 30,2015
Minithumbup
By: 'back'
Jun 30,2015
0 people found
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Beatrice assisted us through our offer process. She is always there to answer our many questions and I would definitely recommend her to others. Thanks again, Beatrice....
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“I think these guys are fast and reliable and that's ......”

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Jun 30,2015
Minithumbup
Jacob
By: 'HL'
Jun 30,2015
0 people found
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I think these guys are fast and reliable and that's what we needed. Let's hope the rest of it all goes well....
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Awards won by ludlowthompson, London E1 8JN



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ludlowthompson

Branch - City Docklands, London, E1