City Docklands, London, E1
4.8/5, 954 reviews
95% recommended
98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ... show more ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.


Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Ludlow Thompson the award winning London agent

Opening Hours
Address

ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £43,000 £4,000,000
Lettings 92% 87% £260 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
161 6 498 31 96 2 109 1 47 3
Areas covered
  • E1
  • E1W
  • E14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“An efficient agent, Jake was helpful and explained to us ......”

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Jan 07,2016
Minithumbup
Jacob
By: 'Y.'
Jan 07,2016
0 people found
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An efficient agent, Jake was helpful and explained to us all we needed to know through the move-in process....
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“I had a very bad experience. I was told for ......”

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Dec 23,2015
Minithumbdown
By: 'Giacomo'
Dec 23,2015
0 people found
this helpful
I had a very bad experience. I was told for many days that I will sign the contract an get the keys. I specifically give to the agent a deadline for me to move. The process has been dalyed for more than 5 days for different ...
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What agent could do to change your mind?
More honest communication .
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“Emma was great in sorting out a direct debit for ......”

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Dec 18,2015
Minithumbup
By: 'Tracey'
Dec 18,2015
0 people found
this helpful
Emma was great in sorting out a direct debit for a bill that was going to the landlord and requiring admin to transfer cash intermittently. She took the time to contact everyone involved and navigated all the hurdles to ensure that its easy and straightforward ...
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“My experience to date has been positive. We have visited ......”

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Dec 14,2015
Minithumbup
By: 'Forbes'
Dec 14,2015
3 people found
this helpful
My experience to date has been positive. We have visited the property twice and these have been arranged later in the day to meet our diary commitments. Communications have been promptly dealt with and the process so far has been effeicient. I look forward to ...
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“Beatrice is one of the most personable agents I have ......”

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Dec 11,2015
Minithumbup
By: 'Mrs'
Dec 11,2015
3 people found
this helpful
Beatrice is one of the most personable agents I have dealt with, yet she is incredibly professional and very knowledgeable about the housing market she specialises in - this is a perfect combination. Bea is a pleasure to work with and I am very grateful ...
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“We had initial contact with Mohamed who arranged viewing of ......”

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Dec 07,2015
Minithumbup
Jacob
By: 'Nikhita'
Dec 07,2015
0 people found
this helpful
We had initial contact with Mohamed who arranged viewing of the property on the day we contacted Ludlow Thompson and we were able to put an offer in that same day. Jacob assisted us with the process of taking over the tenancy and we moved ...
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“I highly recommend ludlow-thompson for its great service. Jacob, the ......”

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Nov 24,2015
Minithumbup
Jacob
By: 'B'
Nov 24,2015
0 people found
this helpful
I highly recommend ludlow-thompson for its great service. Jacob, the manager, is very kind to us and simplified a lot of process during negotiation and check-out. Jodie, the property manager, is very helpful and on time for any repair issue. Highly recommend!...
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“When turnaround time was of the essence and when the ......”

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Nov 02,2015
Minithumbup
By: 'JP'
Nov 02,2015
0 people found
this helpful
When turnaround time was of the essence and when the major delays where from our side, Mohamed was prompt and efficient. This enabled a really quick turnaround from when we initially contacted him, to when we walked through the door with our keys. Anybody that ...
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Comment on agent fees
Surely nobody says yes?
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“LT are a great professional team and have done a ......”

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Oct 29,2015
Minithumbup
Jacob
Ross
By: 'Chris'
Oct 29,2015
0 people found
this helpful
LT are a great professional team and have done a fantastic job in letting and managing my property I would highly recommend using them if you are looking to rent out property in the area. Special mention to Jacob Burston and Ross Edwards who have ...
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“Steve has managed to help us with the process if ......”

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Oct 26,2015
Minithumbup
By: 'Han'
Oct 26,2015
0 people found
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Steve has managed to help us with the process if finding a proper flat. It is a pleasure to work with him....
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“Claire was great. She showed us the property twice as ......”

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Oct 26,2015
Minithumbup
By: 'SuzieZ'
Oct 26,2015
0 people found
this helpful
Claire was great. She showed us the property twice as different members of our group could only do different times. She was a little late to one viewing, but very apologetic and didn't complain about the fact that my requested viewing time was (probably) outside ...
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“Mohamed has been great with us from start to finish, ......”

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Oct 25,2015
Minithumbup
By: 'Craig'
Oct 25,2015
0 people found
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Mohamed has been great with us from start to finish, always aaccommodatin. And easy to re ach on the phone....
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“Claire was excellent - always very accommodative. It was very ......”

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Oct 24,2015
Minithumbup
By: 'ManyThanks'
Oct 24,2015
0 people found
this helpful
Claire was excellent - always very accommodative. It was very difficult to view properties/visit estate agents as all three of us work but we were always able to meet/view properties with Claire and were always able to get in contact with her....
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“Excellent, I am quite satisfied.I thanks very much that ......”

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Oct 24,2015
Minithumbup
By: 'Chen'
Oct 24,2015
0 people found
this helpful
Excellent, I am quite satisfied. I thanks very much that our agency can sort out all our problems. Thanks to him that we can range our housing quickly....
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“We started looking for a new ideal place very late ......”

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Oct 24,2015
Minithumbdown
By: 'Olga'
Oct 24,2015
0 people found
this helpful
We started looking for a new ideal place very late and was tight on schedule. Honestly, we are quite a picky customers and had a lot of requests. Despite all the difficulties, we finally moved in and our agent managed to negotiate all the terms ...
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“I was impressed with the swift action of the agent ......”

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Oct 23,2015
Minithumbup
By: 'Tony'
Oct 23,2015
9 people found
this helpful
I was impressed with the swift action of the agent from initial contact, to the marketing, viewing arrangements, offers and sale agreement. Everyone involved was thoroughly professional and i don't believe the sale of my property could of been run more efficiently....
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Comment on agent fees
I believe the agents fees are fair and reasonable.
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“Beatrice was very helpful in the process of buying our ......”

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Oct 22,2015
Minithumbup
By: 'Liz'
Oct 22,2015
3 people found
this helpful
Beatrice was very helpful in the process of buying our first property. She kept us well informed at all times and responded quickly to queries that we had....
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“Stephen was clear in his communication, very helpful, and followed ......”

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Oct 19,2015
Minithumbup
By: 'Pat'
Oct 19,2015
0 people found
this helpful
Stephen was clear in his communication, very helpful, and followed up on all questions in good time. He found tenants in very quickly, presented them to me, and explained any further steps that were required....
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Comment on agent fees
Fundamentally I think agencies charge far too much. 10% of 2 years letting for introduction fees and continued fees thereafter!
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“Samihah assisted us on vacating a property we rented through ......”

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Oct 19,2015
Minithumbup
By: 'Raju'
Oct 19,2015
0 people found
this helpful
Samihah assisted us on vacating a property we rented through the agency. The entire procedere was straight forward from the get go, she was available on a late Saturday afternoon which made moving out as stress free as can be. A very efficient and well ...
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“Jacob and his team did an amazing work.They understood ......”

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Oct 18,2015
Minithumbup
Jacob
By: 'Charlie'
Oct 18,2015
0 people found
this helpful
Jacob and his team did an amazing work. They understood what my needs were and provided me with superb flat. The service was great. The team was very responsive and made definitely its best to ease the process. I had a very experience with them....
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“Mohamed Butt helped me to find the right property within ......”

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Oct 17,2015
Minithumbup
By: 'ASumon'
Oct 17,2015
0 people found
this helpful
Mohamed Butt helped me to find the right property within a very short period of time. Everything was done in a very professional way....
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“Claire is a really nice person and always responsive. She ......”

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Oct 16,2015
Minithumbup
By: 'Nadia'
Oct 16,2015
0 people found
this helpful
Claire is a really nice person and always responsive. She helped us a lot with the apartment at the beginning and equally with our quotidian issues....
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“I highly recommend this agent. Jodie, the property manager, is ......”

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Oct 14,2015
Minithumbup
Jacob
By: 'B'
Oct 14,2015
0 people found
this helpful
I highly recommend this agent. Jodie, the property manager, is very kind, helpful and responsive. I am very satisfied with the service they provided....
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“Samihah accompanied the visual check on a flat I rent ......”

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Oct 06,2015
Minithumbup
By: 'Kynath'
Oct 06,2015
0 people found
this helpful
Samihah accompanied the visual check on a flat I rent with the agency, she was punctual, bubbly and very informative. She also sent across the report on the same day which was great!...
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“he is very kind and enthusiasm person. he find a ......”

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Oct 06,2015
Minithumbup
By: 'H'
Oct 06,2015
0 people found
this helpful
he is very kind and enthusiasm person. he find a very good flat for my friend and I. he also answer our questions very patiently....
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“Steve showed us good properties which matched our descriptions of ......”

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Oct 06,2015
Minithumbup
By: 'Harry'
Oct 06,2015
0 people found
this helpful
Steve showed us good properties which matched our descriptions of what we were looking for. He was helpful throughout the process in answering any queries we had about the property, and made the moving in process a quick and easy one....
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“Excellent service. Was very polite and helpful.Respected us as ......”

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Oct 06,2015
Minithumbup
By: 'Grace'
Oct 06,2015
0 people found
this helpful
Excellent service. Was very polite and helpful. Respected us as clients didn't apply pressure like other agenth do and was very patient...
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“Steve went above and beyond when assisting us to find ......”

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Oct 06,2015
Minithumbup
By: 'kate'
Oct 06,2015
0 people found
this helpful
Steve went above and beyond when assisting us to find a property. He found us a property that was about to come on the market, and worked late to show it us immediately so that we could put an offer in at the earliest opportunity. ...
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“Very communicative and helpful. Worked hard to understand my situation ......”

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Oct 05,2015
Minithumbup
By: 'Jonathan'
Oct 05,2015
0 people found
this helpful
Very communicative and helpful. Worked hard to understand my situation and went above and beyond to get me moved in as soon as possible....
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“I have thoroughly enjoyed working with Stephen and the Ludlow ......”

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Oct 05,2015
Minithumbup
Jacob
By: 'kziumbe'
Oct 05,2015
0 people found
this helpful
I have thoroughly enjoyed working with Stephen and the Ludlow Thompson team. In the midst of many phone calls made to several agencies during my housing search, Steve stood out for simply remembering my name and my housing needs. Throughout this process he has been ...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Awards won by ludlowthompson, London E1 8JN



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ludlowthompson

Branch - City Docklands, London, E1