Central London, London, EC2M
4.8/5, 358 reviews
99% recommended
98% lettings valuation accuracy
88% lettings fee satisfaction

Property Features

Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

View all Reviews 358
21st Oct 2022
reviewed by 'Miss P'
“I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.......”
30th Jul 2020
reviewed by 'Andrew'
“They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and ......”
9th Apr 2020
reviewed by 'Kevin'
“Esme was like a super broker acting as the go between myself and the property landlord. She broke down all ......”
27th Sep 2018
reviewed by 'Priyanka'
“I found their website online and I was not in the country at the moment. I wanted to rent a ......”
5th Jun 2018
reviewed by 'André'
“My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of ......”
18th Jan 2018
reviewed by 'Matteo'
“Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 09:30 - 17:00
  • Sunday: Closed
Address

Choices
2 Devonshire Square
London
City of London
EC2M 4UJ
0207 375 2020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 98% 88% £350 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 307 5 0 0 0 0 20 0
Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NALS TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Stephanie has been very helpful through out the process to ......”

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Nov 13,2014
Minithumbup
By: 'Stuart'
Nov 13,2014
0 people found
this helpful
Stephanie has been very helpful through out the process to date. Very flexible with a lunch time viewing and arrived early, provided a second walk through for my housemate who was running late, easy to get hold of and provided excellent communication via telephone and ...
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“Thoroughly impressive service from Choices. Sadly my experience of many ......”

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Nov 12,2014
Minithumbup
By: 'RichardW'
Nov 12,2014
0 people found
this helpful
Thoroughly impressive service from Choices. Sadly my experience of many London lettings agents is of evasiveness, unreliability and lack of transparency. Esme made the process straightforward, responded to our issues and resolved them quickly, and seemed frank and friendly when asked about maintenance issues concerning ...
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“Having recently become a Choices customer, my new flatmates and ......”

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Nov 12,2014
Minithumbup
By: 'M'
Nov 12,2014
0 people found
this helpful
Having recently become a Choices customer, my new flatmates and I were very impressed by the level of service delivered by Esme Hinton, who we found to be highly professional, pleasant and helpful throughout the process....
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“Stephanie was very professional and helpful explained everything in detail ......”

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Nov 06,2014
Minithumbup
By: 'Dritan'
Nov 06,2014
0 people found
this helpful
Stephanie was very professional and helpful explained everything in detail so she get's 10 out of 10. She has been in touch to check the move went ok and made sure we received the fridge on time as promised....
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Comment on agent fees
I think the fees are very high and unfair in general. However this does not reflect on Stephanie's ability as an agent as the fees are set up by the organisation which she work's for.
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“Both Loiuse and Esme were very professional and guided me ......”

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Oct 30,2014
Minithumbup
By: 'Christine'
Oct 30,2014
0 people found
this helpful
Both Loiuse and Esme were very professional and guided me through the lettings process seamlessly. they were able to act very quickly when a tennant was found who wanted to move in at short noticed and managed to deal with a few awkward points professionally....
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Comment on agent fees
Fees are onthe highish side for this service of tenant finding.
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“Esme did a wonderful job of finding me a short ......”

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Oct 30,2014
Minithumbup
By: 'ardalon'
Oct 30,2014
0 people found
this helpful
Esme did a wonderful job of finding me a short term letting within a very small window of time. She worked diligently and was relentless in getting the job done. When it looked like I wouldn't be able to get the flat, and when others ...
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Comment on agent fees
Whilst it is nice to know that what would normally be blanketed under an administrative fee (what is that exactly? and why do tennants have to pay ? I feel this is a landlord cost.) was broken out into a background check cost -- I do not feel that the tennant should pay for that. I have my references and have everything to present to prove my good standing and if it is done the usual way then we should be ok. But ‚£90 to have it checked for a paranoid landlord should be their responsibility.
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“Very helpful at all stages and easily available.Quick answer ......”

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Oct 28,2014
Minithumbup
By: 'Cyril'
Oct 28,2014
0 people found
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Very helpful at all stages and easily available. Quick answer as well for the first contact than for all steps behind. Highly recommended....
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“Emse contacted me by phone after I'd left a note ......”

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Oct 22,2014
Minithumbup
By: 'Ellen'
Oct 22,2014
0 people found
this helpful
Emse contacted me by phone after I'd left a note of interest on Spareroom one Saturday afternoon. This was great as I was able to speak without being interrupted in the working day! She explained everything about the flat and we set up a time ...
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“Very helpful especially as I asked for a quick turnaround ......”

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Oct 22,2014
Minithumbup
By: 'Casey'
Oct 22,2014
0 people found
this helpful
Very helpful especially as I asked for a quick turnaround to be able to move in, Stephanie chased the references agancy and myself to ensure everything went to plan and kept me informed of any updates. I can confirm I did move in on the ...
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“Stephanie was very helpful. I was running rather late and ......”

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Oct 14,2014
Minithumbup
By: 'Sarah'
Oct 14,2014
0 people found
this helpful
Stephanie was very helpful. I was running rather late and she waited which was very considerate as it was after working hours. Once I arrived she showed me the property in full and answered all of my questions in depth. She then kindly showed me ...
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“The agents were very accomodating with my requirements. They helped ......”

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Oct 13,2014
Minithumbup
By: 'Ash'
Oct 13,2014
0 people found
this helpful
The agents were very accomodating with my requirements. They helped me find the proper houseshare and negotiate with the landlord to my satisfaction. I would recomend the services for anyone looking for a new place to rent....
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“She is very responsible for our property and very enthusiasm. ......”

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Oct 07,2014
Minithumbup
By: 'Jiayu'
Oct 07,2014
0 people found
this helpful
She is very responsible for our property and very enthusiasm. In addition, she is also patient to answer our questions....
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“I made an appoitment with Esme to view a property. ......”

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Oct 03,2014
Minithumbup
By: 'Farzia'
Oct 03,2014
0 people found
this helpful
I made an appoitment with Esme to view a property. As this property did not met my requirements, Esme helped me to find another property in the same area. Esme is very professional, kind and understanding....
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“I rented a property in Shadwell just yesterday, so I ......”

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Oct 02,2014
Minithumbup
By: 'Panagiotis'
Oct 02,2014
0 people found
this helpful
I rented a property in Shadwell just yesterday, so I can recall my interaction with Ms Hinton very clearly. I can confidently say that she is punctual, professional and takes her job very seriously. She did not exaggerate the property in any way and was ...
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Comment on agent fees
The agent's fees are fair, given the rest of the market
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“I was extremely satisfied with the level of service I ......”

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Oct 02,2014
Minithumbup
By: 'FH'
Oct 02,2014
0 people found
this helpful
I was extremely satisfied with the level of service I received from Esme. Courteous and professional at all times. She kept us informed at every stage right the way throughout the process. I cannot recommend her highly enough....
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“Esme has been very helpful and friendly. I also find ......”

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Oct 02,2014
Minithumbup
By: 'Teodora'
Oct 02,2014
0 people found
this helpful
Esme has been very helpful and friendly. I also find her professional and reliable, approachable and easy to interact with....
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“Esme dealt with our renting from the initial viewing to ......”

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Sep 25,2014
Minithumbup
By: 'Catman'
Sep 25,2014
0 people found
this helpful
Esme dealt with our renting from the initial viewing to signing of the contracts. We wanted to move in as soon as possible, so Esme was very good at sending us the details of what we needed to do and the forms we needed to ...
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Comment on agent fees
We were provided with a fee breakdown for the move in which was very good to show the agent fees and deposits rather than one lump sum that is always dubious
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“On the whole I can say that the whole process ......”

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Sep 11,2014
Minithumbup
By: 'J-M.'
Sep 11,2014
0 people found
this helpful
On the whole I can say that the whole process from the viewing until the signing of the contract was a pleasant experience. At the viewing the agent was very informative and patient so you did not have to rush through the property and always ...
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“Louise contacted me several times as my apartment was available ......”

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Sep 08,2014
Minithumbup
By: 'CC'
Sep 08,2014
0 people found
this helpful
Louise contacted me several times as my apartment was available to let. I eventually responded to her as the agent I was working with couldn't find me a tenant. I found Louise was very proactive and professional....
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Comment on agent fees
The fees were a little higher than I usually pay, not by much and worth the extra percent
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“Esme was very friendly and informative, she showed me the ......”

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Sep 03,2014
Minithumbup
By: 'Powell_b'
Sep 03,2014
0 people found
this helpful
Esme was very friendly and informative, she showed me the room and the house whilst answereing my questions. She then ensured I was in touch with the right memebers of the Urban Share Team at the different points of the process which created a streamliend ...
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Comment on agent fees
I did feel that the estate agent fees were particularly high and if another suitable room was available then this would have alsmost certainly made me go elsewhere. The fees are close to what i have paid in the past when renting an entire house, so in my opinion too much for a room. I would consider 120 reasonable - 150 at a push. Any higher then this will most likely push customers to agent free ads on Spareroom.
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“Esme is an excellent professional. She understood my needs and ......”

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Aug 22,2014
Minithumbup
By: 'Georgios'
Aug 22,2014
0 people found
this helpful
Esme is an excellent professional. She understood my needs and she gave me the best solutions. She is helpful and polite and she always smiling....
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“Esme was a great agent. With her positive attitude she ......”

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Aug 19,2014
Minithumbup
By: 'Catalin'
Aug 19,2014
0 people found
this helpful
Esme was a great agent. With her positive attitude she made the viewing a great experience. Very helpful and had knowledge with regards to the property. Overall a great experience....
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“Esme was very friendly, polite and professional. She was happy ......”

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Aug 11,2014
Minithumbup
By: 'Josh'
Aug 11,2014
0 people found
this helpful
Esme was very friendly, polite and professional. She was happy to answer my large number of questions and when she didn't know the answer went away and found out for me in a timely manner....
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Comment on agent fees
The fees seem high for what is essentially a small administrative task, however, I assume the business rather than the agent set these.
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“Remembering the great experience I had with Choices the last ......”

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Oct 23,2015
Minithumbup
By: 'Malcolm'
Oct 23,2015
0 people found
this helpful
Remembering the great experience I had with Choices the last time I was flat hunting in London (previous property - 76 Carter Lane, London EC4V 5EA) -- I contacted Esme looking for a new flat. I was surprised and comforted to know that Esme remembered ...
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Comment on agent fees
They are quite reasonable relative to other agencies fees.
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“Matthew Hawkins is a high class professional, very hardworking and ......”

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May 04,2015
Minithumbup
By: 'Dr'
May 04,2015
13 people found
this helpful
Matthew Hawkins is a high class professional, very hardworking and goal oriented. He always perseveres to achieve the best results. I`m very impressed with the quality of his job. He found the tenants for my property very soon, and during that time when the ...
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“I have been really impressed with Choices and the way ......”

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Nov 18,2016
Minithumbup
By: 'Ash'
Nov 18,2016
0 people found
this helpful
I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct ...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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“Hi,I viewed a flat in canning town with Ahmed ......”

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Feb 22,2017
Minithumbup
By: 'Verosha'
Feb 22,2017
0 people found
this helpful
Hi, I viewed a flat in canning town with Ahmed on Monday. Our appointment was for 6:30pm but I unfortunately got held up at work and eventually got there at 7:20. He waiting 50 minutes for me even though he didn't have to. This showed his dedication ...
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Comment on agent fees
Average
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“We have used RightMove website to identify a rental property ......”

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Jul 27,2016
Minithumbup
By: 'M'
Jul 27,2016
0 people found
this helpful
We have used RightMove website to identify a rental property that we liked in Kidbrook and Esme Hinton from Choices was the assigned manager for this home. Our experience with dealing with Esme was absolutely great from the get go when Esme managed to organise ...
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Comment on agent fees
I can't really comment on agent fees as this is the only agent I had dealt with in UK. I thought fees were reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:04 PM 06/01/2016 by allAgents

Awards won by Choices, London EC2M 4UJ



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Choices

Branch - Central London, London, EC2M

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