“We agreed to sign for our flat on the basis ......”
1 Star Review
Sep 16,2013
By:
'Pete'
Sep 16,2013
Branch: London, Suite 1
119 The Grove
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E15
Branch: London, Suite 1
119 The Grove
Lettings (as a Tenant)
Postcode: E15
63
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We agreed to sign for our flat on the basis of promises made to us by Ricardo Khan, namely that:
(1) There would be no rent increase for the duration of the 5 year lease;
(2) We would be able to select our furniture; and
(3) Installing black-out blinds would be fine.
None of the above was true. Further to these points, we also have the following complaints about our move into the flat:
(4) It was agreed with Ricardo, and discussed on numerous occasions prior to our move, that one bedroom would be furnished with a wardrobe and no bed. This was not done and, as a result, a temporary hanging unit had to be purchased to hang suits, shirts and other such items that cannot be folded or left on the floor. Victoria Knight should reimburse us for this;
(5) When the wardrobe was eventually delivered (more than a week after the move-in date!), it was left in the hallway rather than being moved into the room. We were required to move the wardrobe and also to dismantle the bed;
(6) There was no hot water for the first weekend we were in the flat;
(7) A signed lease should have been returned to us on the day we moved in. It arrived more than a week after we took residence;
(8) The inventory was also provided late (i.e. more than one week after our move-in);
(9) The shower screen from the main bathroom has been removed causing water leakage onto the floor;
(10) The phone & intercom was not properly set-up and no instructions were provided regarding how to use it;
(11) One of the two under-cabinet light fittings in the kitchen has still not been installed (e.g. there is not even a light socket);
(12) There is no manual for the washing machine, which should have been provided;
(13) No information was provided about where to dispose of rubbish or when rubbish would be collected; and
(14) Victoria Knight provided us with an incorrect postcode for our flat. As a result of this error our broadband order could not be processed and, rather than having broadband installed within the first few days of our residence, by the time the error was corrected, the earliest install date available was 20 September. We will, therefore, have been deprived of internet for almost three weeks because of Victoria Knight's mistake.
Ultimately, we fail to see how Victoria Knight can justify the admin fee we paid given the substandard service we have encountered. Accordingly, this fee should be returned to us.
What agent could do to change your mind?
As per my review above, Ricardo should have been more honest with us. He should also have addressed the problems described, some of which are still issues for us.
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I believe that you are the flat mate of the comment made above by "Flatmove212" so please refer to the above for your comments made.
With regards to the rent increase, you were recommended to take a 5 year lease which has only a 1% increase. The contract was given to you to read even before signing the administration form and prior to you placing a reservation fee. If you were not happy with the lease you could have taken another contract or not proceeded with the property.
Your additional points made all fall down to the Housing Association and the developers of the new build. As this property is not managed by our company there is very little we are able to do to help with arranging for works to be done on behalf of the Housing Association.
We do apologise if this had caused you any inconvenience and if there is any maintenance works still outstanding please email me at balinder (at) victoriaknight.co.uk and I will personally speak with the Property Manager of the building to discuss these works and see if I can help in anyway.
Kind regards,
Balinder