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Jul 08,2013
Jul 08,2013
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We had been tenants of the property for a year. It's an old building, so general decay/wear and tear is expected, however; there were several easily-fixable things which took months of our continuous pestering to be sorted.
During winter, one of the radiators developed a fissure from rust, and Martin and Co took a fortnight to replace it. We hadn't been given emergency numbers, and although I'd managed to isolate the radiator from central heating, a week later the safety valve (to stop freezing pipes) was activated when we were out - leaking water onto (and through) the floor.
Also, we'd been requesting the opening of the paint-sealed windows, replacement of the broken glass lamp shade and fixing of the secure-entry phone since we moved in (a year before). The broken glass lamp shade was incredibly dangerous, as changing the bulb meant balancing on a ladder (there are high ceilings) and sticking a hand through a hinged section surrounded by broken glass and bent wire. When we'd complained over and over, our landlady finally instructed Martin & co to pass on her details so she could be copied into emails. The contractors finally came round, unstuck the sealed windows and removed the lamp shade from the property...unfortunately; I found the lamp shade in the garden below our recently unsealed bedroom window. I can't say for certain what happened as I wasn't there, but there was a bin within 20 feet which could have been used.
Furthermore, last October (19th), I had found that contractors of Martin and Co. had lost our house keys. I had only found this after phoning many times and enquiring as to why plastering work had not been carried out in our absence as promised (we were not informed when the keys were misplaced). I had requested that our locks be changed, but was assured this was not necessary as keys do not have addresses on them. Although I was unhappy with the response and lack of communication, I left the matter.
Phoning sometime later to chase up contractors, I was informed that the keys had actually been found. Yet again, we were not informed and I found the lack of communication unsettling. Since then, there have been 4 scheduled interim inspections, which have yielded no documentation or proof of completion. I was working from home for one of them and no one visited all day. I have enquired as to why these have all been missed but have (as yet) had no reply. I have had no definitive confirmation that the spare keys to our flat have actually been recovered and I'm unhappy with the lack of communication. I'm aware that these problems were caused by the contractors used by Martin & co., but it's up to them to vouch for those they contract - and communication would have really helped.
Martin & co are suggesting a rent increase, and although I love the flat, neighbours and location, I find this request insulting given the general level of service. I hope nobody else has these sorts of problems ¢â‚¬â€œ it's a shame that a majority of the affordable flats in this area are let through Martin & co.
During winter, one of the radiators developed a fissure from rust, and Martin and Co took a fortnight to replace it. We hadn't been given emergency numbers, and although I'd managed to isolate the radiator from central heating, a week later the safety valve (to stop freezing pipes) was activated when we were out - leaking water onto (and through) the floor.
Also, we'd been requesting the opening of the paint-sealed windows, replacement of the broken glass lamp shade and fixing of the secure-entry phone since we moved in (a year before). The broken glass lamp shade was incredibly dangerous, as changing the bulb meant balancing on a ladder (there are high ceilings) and sticking a hand through a hinged section surrounded by broken glass and bent wire. When we'd complained over and over, our landlady finally instructed Martin & co to pass on her details so she could be copied into emails. The contractors finally came round, unstuck the sealed windows and removed the lamp shade from the property...unfortunately; I found the lamp shade in the garden below our recently unsealed bedroom window. I can't say for certain what happened as I wasn't there, but there was a bin within 20 feet which could have been used.
Furthermore, last October (19th), I had found that contractors of Martin and Co. had lost our house keys. I had only found this after phoning many times and enquiring as to why plastering work had not been carried out in our absence as promised (we were not informed when the keys were misplaced). I had requested that our locks be changed, but was assured this was not necessary as keys do not have addresses on them. Although I was unhappy with the response and lack of communication, I left the matter.
Phoning sometime later to chase up contractors, I was informed that the keys had actually been found. Yet again, we were not informed and I found the lack of communication unsettling. Since then, there have been 4 scheduled interim inspections, which have yielded no documentation or proof of completion. I was working from home for one of them and no one visited all day. I have enquired as to why these have all been missed but have (as yet) had no reply. I have had no definitive confirmation that the spare keys to our flat have actually been recovered and I'm unhappy with the lack of communication. I'm aware that these problems were caused by the contractors used by Martin & co., but it's up to them to vouch for those they contract - and communication would have really helped.
Martin & co are suggesting a rent increase, and although I love the flat, neighbours and location, I find this request insulting given the general level of service. I hope nobody else has these sorts of problems ¢â‚¬â€œ it's a shame that a majority of the affordable flats in this area are let through Martin & co.
What agent could do to change your mind?
I'm primarily unhappy with the complete lack of communication, and any problems had to be forwarded to our landlady (who pays Martin&co a fee for a service they're not providing) to get dealt with. I'm unhappy that the contractors Martin & co hired, due to reasons mentioned above.Attached Filesnbsp;
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 12 | 551 | 42 | 6 | 0 | 2 | 0 | 16 | 2 |
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The best agent.
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May 16,2024
May 16,2024
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Great experience. Kelly Kennedy arranged the viewing and guided me through the renting procedures. She is very kind, patient, and professional. My enquiries were addressed quickly and with clear explanations. Kelly is very reliable, and I feel much more relaxed with her help (finding flats ...
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May 13,2024
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I recently searched for a rental property and came across a lovely flat with the help of Martin & Co. Kelly Kennedy was exceptional and friendly since the first time we spoke on the phone. Although my first viewing was postponed and I couldn't make it, ...
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I recently rented an apartment through Martin & Co Aberdeen and had an excellent experience. Kelly Kennedy and Juliet Mutch provided outstanding service, making the entire process smooth and professional. They were incredibly helpful and knowledgeable, listening carefully to my requirements and preferences. With their exceptional ...
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My moving in experience was great. The staff that helped was really welcoming and sorted out all of my queries in an effective manner and to a high-quality. Especially, I would like to highlight work done by Kelly Kennedy and Juliet Mutch....
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I recently found a lovely flat to rent in Aberdeen with the help of Martin & Co. Kelly Kennedy showed me the property and I found her, and her colleagues, to be very friendly and helpful. In particular, Juliet Mutch, was of great assistance to me. ...
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Massive shoutout to Kelly Kennedy for all her help with finding us a flat. Searching for a flat was beginning to become tedious and unmotivating, until we met Kelly! Within days we've been accepted for a stunning flat. Thank you for all your time and ...
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Excellent Service from the Kelly Kennedy. She showed me round a property I was interested in renting and showed exceptional professionalism. She was very friendly and was intentional about pointing out the features of the property as I explored. I also appreciate the time I ...
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As always, can't thank Maxine and Kelly enough. They have kept me in the loop every step of the way and helped identify the best match for my property. Impeccable commitment and a truly personalized service...
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Was very patience throughout the process until handover. My friend who did view the property on my behalf also said she was very nice and helpful.
Thanks Martin & Co Aberdeen for helping me with my move to Aberdeen smoothly....
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Kelly was very efficient and extremely helpful in helping me view the flat and get the paper work sorted. Excellent experience....
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Apr 12,2024
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Kelly Kennedy is so good at what she does ....
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She is definatelly 5 start agent, best in Aberdeen.She was kind and very helpful....
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Apr 10,2024
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Friendly and competent staff. Good service overall. I highly recommend....
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Apr 10,2024
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Had an amazing experience finding my first flat in Aberdeen through Kelly, very positive experience 😁...
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Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Awards won by Martin & Co, Aberdeen AB25 2YH
-
2023
Best Letting Agent in Aberdeen
-
2023
Best Letting Agent in AB25
-
2023
Best Letting Agent in Scotland
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2022
Best Letting Agent in Scotland
-
2022
Best Letting Agent in AB25
-
2022
Best Letting Agent in Aberdeen
-
2021
Best Letting Agent in Aberdeen
-
2021
Best Letting Agent in AB25
-
2021
Best Letting Agent in Scotland
