We had been tenants of the property for a year. It\'s an old building, so general decay/wear and tear is expected, however; there were several easily-fixable things which took months of our continuous pestering to be sorted.
During winter, one of the radiators developed a fissure from rust, and Martin and Co took a fortnight to replace it. We hadn\'t been given emergency numbers, and although I\'d managed to isolate the radiator from central heating, a week later the safety valve (to stop freezing pipes) was activated when we were out - leaking water onto (and through) the floor.
Also, we\'d been requesting the opening of the paint-sealed windows, replacement of the broken glass lamp shade and fixing of the secure-entry phone since we moved in (a year before). The broken glass lamp shade was incredibly dangerous, as changing the bulb meant balancing on a ladder (there are high ceilings) and sticking a hand through a hinged section surrounded by broken glass and bent wire. When we\'d complained over and over, our landlady finally instructed Martin & co to pass on her details so she could be copied into emails. The contractors finally came round, unstuck the sealed windows and removed the lamp shade from the property...unfortunately; I found the lamp shade in the garden below our recently unsealed bedroom window. I can\'t say for certain what happened as I wasn\'t there, but there was a bin within 20 feet which could have been used.
Furthermore, last October (19th), I had found that contractors of Martin and Co. had lost our house keys. I had only found this after phoning many times and enquiring as to why plastering work had not been carried out in our absence as promised (we were not informed when the keys were misplaced). I had requested that our locks be changed, but was assured this was not necessary as keys do not have addresses on them. Although I was unhappy with the response and lack of communication, I left the matter.
Phoning sometime later to chase up contractors, I was informed that the keys had actually been found. Yet again, we were not informed and I found the lack of communication unsettling. Since then, there have been 4 scheduled interim inspections, which have yielded no documentation or proof of completion. I was working from home for one of them and no one visited all day. I have enquired as to why these have all been missed but have (as yet) had no reply. I have had no definitive confirmation that the spare keys to our flat have actually been recovered and I\'m unhappy with the lack of communication. I\'m aware that these problems were caused by the contractors used by Martin & co., but it\'s up to them to vouch for those they contract - and communication would have really helped.
Martin & co are suggesting a rent increase, and although I love the flat, neighbours and location, I find this request insulting given the general level of service. I hope nobody else has these sorts of problems ¢â‚¬â€œ it's a shame that a majority of the affordable flats in this area are let through Martin & co.
What agent could do to change your mind?
I\'m primarily unhappy with the complete lack of communication, and any problems had to be forwarded to our landlady (who pays Martin&co a fee for a service they\'re not providing) to get dealt with. I\'m unhappy that the contractors Martin & co hired, due to reasons mentioned above.