Salford Quays, Manchester, M50
4.7/5, 144 reviews
93% recommended
83% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
93% lettings fee satisfaction

“Yvonne has been helping us in the past years.......”

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Feb 10,2023
Minithumbup
Yvonne
By: 'Corrin'
Feb 10,2023
0 people found
this helpful
Yvonne has been helping us in the past years.
She has always been very helpful, professional,
responsive to our questions.
We really appreciate her service and feel grateful to have Yvonne as our agent.
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Opening Hours
Address

Julie Twist Properties
Sovereign Point, 31 The Quays
Salford,Manchester
Greater Manchester
M50 3AX
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 93% £87,000 £462,500
Lettings 88% 93% £625 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 1 62 8 17 0 26 0 5 1
Areas covered
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
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“Francis was so helpful and polite. He was sin......”

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Apr 23,2023
Minithumbdown
By: 'Rabia'
Apr 23,2023
1 people found
this helpful
Francis was so helpful and polite. He was sincerely invested in our best interest and has the ability to think outside the box....
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“Yvonne has been helping us in the past years.......”

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Feb 10,2023
Minithumbup
Yvonne
By: 'Corrin'
Feb 10,2023
0 people found
this helpful
Yvonne has been helping us in the past years. She has always been very helpful, professional, responsive to our questions. We really appreciate her service and feel grateful to have Yvonne as our agent....
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“Yvonne and Darren are the BEST...”

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Dec 01,2022
Minithumbup
Yvonne
By: 'Jack'
Dec 01,2022
0 people found
this helpful
Yvonne and Darren made my whole moving in process literally impeccable - every question or adjustment I needed to make to the letting was sorted out with professionalism and kindness. Can’t thank you enough for helping us move in - would recommend them both ...
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By: Yvonne Cook
Dec 02, 2022
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Thank you so much for your lovely comments, Jack ...

“Been using Julie Twist for over 10 years now ......”

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Oct 17,2022
Minithumbup
Yvonne
Sian Davenport
By: 'Keeley'
Oct 17,2022
1 people found
this helpful
Been using Julie Twist for over 10 years now and we are so so grateful for their service. Yvonne, Sian and Darren are absolutely the best in their field. Thankyou for everything....
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By: Yvonne Cook
Oct 18, 2022
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Thank you so much for your lovely comments, Keeley. Always happy to help with everything. ...

“10+ years of excellent service...”

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Sep 08,2022
Minithumbup
Yvonne
By: 'Eifion'
Sep 08,2022
0 people found
this helpful
As always, the service received from Yvonne and her colleagues was exceptional. We have been dealing with Julie Twist for over 10 years!...
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By: Yvonne Cook
Sep 09, 2022
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Thank you Mt Watkins for your lovely comments, always a pleasure to work with you ...

“I have always found Julie Twist to be very go......”

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Jul 15,2022
Minithumbup
Yvonne
By: 'Jane Graham'
Jul 15,2022
0 people found
this helpful
I have always found Julie Twist to be very good. They always find tenants quickly and deal with any issues. Yvonne is very helpful and always gets back to me immediately without fail. She is extremely efficient and answers any questions I have or direct ...
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By: Yvonne Cook
Jul 18, 2022
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Thank you Jane for the lovely comments, always happy to help. lovely working with you for all these years ...

“Yvonne great! Very efficient & thorough not s......”

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Sep 14,2021
Minithumbup
Yvonne
By: 'P'
Sep 14,2021
0 people found
this helpful
Yvonne great! Very efficient & thorough not sure about higher management as had to chase a couple of times etc...
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“Efficient maintenance...”

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Sep 09,2021
Minithumbup
Yvonne
By: 'Joe'
Sep 09,2021
0 people found
this helpful
We renewed our tenancy with ease and we requested if we could have some wear and tear fixes after living here for a few years. The maintenance team were quick to approve of everything and Syd was very professional and put in a full day's ...
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“Quick sale at the full asking price...”

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Aug 02,2021
Minithumbup
By: 'David'
Aug 02,2021
0 people found
this helpful
I chose Julie Twist Properties to sell my 2 bedroom apartment in Salford Quays. I wanted an agent that has a physical presence in the area and I certainly made the right choice. My initial contact was with Sarah, but I also dealt with Paul and ...
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By: Paul
Nov 09, 2021
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Hi David, A big thanks for the lovely review, it is much appreciated! Kind Regards Paul ...

“Professional and friendly staff who deliver a......”

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May 31,2021
Minithumbup
Yvonne
By: 'Steve'
May 31,2021
0 people found
this helpful
Professional and friendly staff who deliver an effective service. Would recommend Julie Twist who have worked hard in these difficult times....
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By: Yvonne Cook
May 31, 2021
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Thank you Steve for your lovely comments always happy to be of service ...

“Julie Twist recently took over the management......”

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Nov 11,2020
Minithumbdown
By: 'Maria'
Nov 11,2020
0 people found
this helpful
Julie Twist recently took over the management of my flat & my first experience of reporting a maintenance issue was disappointing to say the least. I first reported my oven not working (grill & hob still working) via Property File on a Monday morning after stopping working ...
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“Julie twist is my first property agent, And f......”

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Oct 27,2020
Minithumbup
Yvonne
By: 'Rajiv'
Oct 27,2020
0 people found
this helpful
Julie twist is my first property agent, And from last 3 year they have been giving excellent service and resolved all my queries, Julie twist team at deansgate and Salford quays is very professional and efficient. Thank you all for all the help and support you ...
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“Satisfied tenant and landlord...”

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Oct 07,2020
Minithumbup
Yvonne
By: 'Neil'
Oct 07,2020
0 people found
this helpful
Pleased with service. They worked with the landlord to ensure the property was up to the required standard for the move in day. When a few minor maintenance issues were reported upon occupation they responded promptly, seeking direction from the landlord and am confident they ...
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“A big thank you to Yvonne, Fil and Sian at Ju......”

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Oct 05,2020
Minithumbup
Yvonne
Kelly Davenport
By: 'Michael'
Oct 05,2020
0 people found
this helpful
A big thank you to Yvonne, Fil and Sian at Julie Twist for finding good tenants for us, yet again! And a separate thank you to Yvonne for managing the move in with zero hassle for us. Julie Twist are a breath of fresh air ...
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“Dave Lockwood review...”

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Aug 21,2020
Minithumbup
By: 'Julia'
Aug 21,2020
0 people found
this helpful
Just wanted to share how delighted I am with the work undertaken by Dave Lockwood at the apartment. The finished result has exceeded All my expectations. Dave was punctual hardworking and very respectful at all times. He left every work area clean and tidy. I ...
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“We have had such a positive experience trying......”

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Jun 02,2020
Minithumbup
By: 'Jazleen'
Jun 02,2020
0 people found
this helpful
We have had such a positive experience trying to rent a property through Julie Twist. They have had amazing communication with us and was very patient overall. We have mostly communicated with Sian who has been very helpful during the whole process as of far. ...
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“Unprecedented......”

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May 07,2020
Minithumbup
By: 'YAA'
May 07,2020
0 people found
this helpful
Whilst under CV19 social distancing and partial lock-down, the JT team were superb and efficient and could not have been more pleasant to deal with. I can highly recommend their efficient service....
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“Great!...”

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Mar 28,2020
Minithumbup
By: 'Ilaria'
Mar 28,2020
0 people found
this helpful
From the very beginning Julie Twist have always been professional. Whenever there's a problem in our flat they're happy to help and recently we asked for a bigger fridge freezer and it wasn't long till the maintenance guys came round. Dave was really nice and ...
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“Washing Machine Issue...”

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Mar 25,2020
Minithumbup
By: 'Luke'
Mar 25,2020
0 people found
this helpful
Washing Machine Issue Reported an issue with my washing machine and they were in the next day to look at the issue then the following day replaced the broken washing machine with a new one. A great turnover considering the situation with COVID-19. Everyone I ...
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Attachments

Review file
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“Excellent help received from Yvonne Cook...”

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Jan 10,2020
Minithumbup
Yvonne
Kelly Davenport
By: 'Dan'
Jan 10,2020
0 people found
this helpful
I am a tenant living at St Lawrence Quay. Yvonne Cook was incredibly helpful for me, when on a Thursday morning on my way to work I had the embarrassment and misfortune of dropping my keys down a drain between my flat and my car. ...
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By: Yvonne Cook
Jan 13, 2020
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Thank you for your lovely comments Dan, always happy to help ...

“Excellent service & very professional through......”

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Dec 01,2019
Minithumbup
By: 'George'
Dec 01,2019
0 people found
this helpful
Excellent service & very professional throughout. Kept me well informed with updates regarding the transaction process. I would highly recommend & look forward to dealing with the Julie Twist team again in the future, and especially Paul who was our main contact....
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By: Paul
Jan 21, 2020
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Hi George, Thanks for the lovely comments. It was a pleasure All the best Sales Team @ Julie Twist ...

“I WOULD LIKE TO SAY MANY THANKS AND I REALLY ......”

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Nov 07,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'NOOR'
Nov 07,2019
0 people found
this helpful
I WOULD LIKE TO SAY MANY THANKS AND I REALLY APPRECIATE YOUR HARD WORK WITH ME. SUPERSTAR Yvonne Cook & Kelly Davenport BOTH OF THEM WERE SUCH A NICE CUSTOMER SERVICES AND EXCELLENT WORK I BEEN WORKING WITH THEM FOR THE PAST 12 YEARS THANKS...
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“Very good...”

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Oct 25,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'Mark'
Oct 25,2019
0 people found
this helpful
Yvonne, Kelly and Fil are always prompt and clear with their communication and have consistently provided an excellent service. Many thanks indeed....
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By: Yvonne Cook
Oct 28, 2019
View all comments (1)
Thank you Mark for your lovely comments, also glad to hear we are doing a good job ...

“We have been renting our apartment for over 3......”

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Oct 24,2019
Minithumbup
Yvonne
By: 'Alexis'
Oct 24,2019
0 people found
this helpful
We have been renting our apartment for over 3 years. Earlier this year, the apartment above us had a major water leak. We were away at the time. When we returned we found the whole ceiling of our bathroom badly stained with brown water marks. Several ...
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By: Margaret
Oct 24, 2019
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Hello Alexis, than you for taking the time to leave such a lovely review , for myself Yvonne and Simon. Much appreciated, Many thanks again Margaret ...

“Excellent customer service and very polite al......”

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Oct 23,2019
Minithumbup
By: 'Elaine'
Oct 23,2019
0 people found
this helpful
Excellent customer service and very polite all the way. Even after completion, they responded to all our queries. I highly recommended Julie & Twist!...
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“Really impressed!...”

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Oct 22,2019
Minithumbup
By: 'Elaine'
Oct 22,2019
0 people found
this helpful
Estate agents often get a lot of criticism but the team at Julie Twist were fantastic from start to finish when dealing with my sale, Special thanks to Paul and Sarah who dealt with all queries promptly and kept me informed on how things were ...
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By: Paul
Oct 23, 2019
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Hi Elaine, Thank you for the lovely review, it is much appreciated and good luck with your move. All the best Paul & Sarah. ...

“Efficient and effective moving in process...”

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Oct 11,2019
Minithumbup
Yvonne
Yvonne
By: 'Neil'
Oct 11,2019
0 people found
this helpful
The experience was efficient and effective. Many thanks to Yvonne who responded to all our enquiries and made the moving in process straight forward....
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By: Yvonne Cook
Oct 23, 2019
View all comments (1)
Thank you so much for your lovely comments, Neil. I am glad you have had a stress free move to your new home and hope you enjoy living in the property ...

“I rang Julie Twist on Friday and spoke to Fil......”

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Sep 16,2019
Minithumbup
By: 'Denise'
Sep 16,2019
0 people found
this helpful
I rang Julie Twist on Friday and spoke to Fil who came out the next day to assess our property and took photos. On Sunday I received an email saying the property was live online. By Monday there were a number of viewing organised and ...
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“Very efficient and professional and very easy......”

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Aug 14,2019
Minithumbup
Yvonne
By: 'alan'
Aug 14,2019
0 people found
this helpful
Very efficient and professional and very easy to communicate with. Yvonne and her team have handled my property for a number of years now and I’ve been very happy with the service. Thank you...
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“The maintenance team is very effective and tr......”

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Jul 31,2019
Minithumbup
By: 'Mohamed'
Jul 31,2019
0 people found
this helpful
The maintenance team is very effective and tries to resolve issues as quickly as possibly. We had a radiator leak and it was fixed in less than 24 hours....
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Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Handling Procedures
1. Any complaints to be dealt with under this procedure should be in writing.

2. The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.

3. Your complaint will be acknowledged within 3 working days of receiving the initial complaint.

4. You complaint will then be fully investigated and a detailed written response will be made.

5. If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.

6. In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter. The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX. Tel: 01722 333306 Fax: 01722 332296.
Last updated at 2:20 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties, Manchester M50 3AX



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Julie Twist Properties

Branch - Salford Quays, Manchester, M50