“Estate Agent From Hell...”
1 Star Review
Dec 05,2022
By:
'Paul'
Dec 05,2022
Branch: Wisbech, 20 High St,
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: PE13
Branch: Wisbech, 20 High St,
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: PE13
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My experience started off with Sarah doing the viewing which went really well. I said I would take the property so paid my holding deposit there and then, got all my referencing through everything spot on. Asked for a preferred moving in date got told that they would try and get it for me, that didn't work out as they had to get the EICR done which then failed on some minor points. I had already at this point been told I could move in on the 28th November, then I'm advised that their electrician can't do the remedials till the 29th therefore they can't give me the keys. I was supposed to be out of my existing property by the Monday as my landlord had sold the property which basically left me homeless. I called and spoke to Sarah who advised me if th EICR issue so I then asked if I could find an electrician would they instruct them and Sarah told me yes they would. I found a company in wisbech who said they could do the work on Saturday so I called back to advise I'd found someone to do it, I ended up with Vicky coming on the phone telling me that Sarah would never have said that so basically calling me a liar which infuriated me. Basically there attitude was tough you'll have to wait till 29th now and I've just received the keys at 3pm when I could have moved stuff sooner in the day, but because their inability to send documents that needed signing through sooner I was made to wait. I eventually got told after speaking to vicky that I could go down and meet the electrician at the property and get the keys, and start shifting my stuff in, then the electrician advised me that he then had to take the keys back to the office due another one of their cock ups which infuriated me further.
The moral to this story is don't use W H Brown, go to a company who understand what customer service really is!!!
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