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William H Brown

Agent rating: 3.1 out of 5.0 based on 279 ratings. This website contains 278 user reviews of William H Brown.

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Offices / Branches

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Filter Reviews

  • 5 Stars 131
  • 4 Stars 16
  • 3 Stars 0
  • 2 Stars 6
  • 1 Star 126

  • Recommended 148
  • Not Recommended 131
  • Sales (as a Vendor)104
  • Sales (as a Buyer)50
  • Sales (Prospective customer)55

  • Lettings (as a Landlord)21
  • Lettings (as a Tenant)35
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building1
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage4
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This firm is ranked 1841 out of 13863 in the UK

Overall Customer Rating

3.07 out of 5.00

  • 148 recommend
  • 131 disapprove

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Agent Information

William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

Page last updated on: 28-May-2015 17:09:31

Customer Reviews  (Page 1 of 10)

  1. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    28 Gold Street (Kettering) (Northamptonshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Christine Sharp
    Postcode
    NN10
    Rent PCM
    £725
    Experience:
    Would you use the agent again? No
    no photo
    Christine Sharp

    Avoid at all cost, very incompetent, unprofessional, no communication skills at all.
    They give false information, they ignore any questions you raise with them and harass you.
    Don't deal with these morons, they are only after your money, totally useless when anything goes wrong should be shut down.

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  2. A 5 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    SIMON DALE, JULIE HOWES
    Postcode
    NR28
    Sold Price
    £179950
    Experience:
    Would you use the agent again? Yes
    no photono photo
    SIMON DALEJULIE HOWES

    Have used W H Brown for many years and they continue to offer a great service in selling property and assisting with buying. Julie was very helpful and gave clear explanations on mortgages available. Simon dealt with our sale and got a good price for it and also supported us when we had difficulties with the solicitor. Julie Howes was very patient and kept in regular contact with us. Will look forward to using them again in the future.

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  3. A 5 -star review by ''

    Branch:
    498-500 Roundhay Road (Oakwood) (Leeds) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Julie Wilson, Emily Slingsby
    Postcode
    LS8
    Sold Price
    £209000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Julie WilsonEmily Slingsby

    Having to find an estate agent to put my Mums house up for sale when she moved into a nursing home was of concern as I didn't live locally but in the south. I contacted William h Brown as they were local to Mums house and Julie came round to value the property and explain how it would be marketed by them. I found that I was regularly 'kept in the picture' by their staff. Although a buyer had been found when Mum died I had to get Probate, and although it caused a delay in the sale completing, they were able to keep the same buyer informed until the house sale could be finalised.

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  4. A 1 -star review by ''

    Branch:
    80 Bridge Street (Worksop) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    fiona ellery
    Postcode
    s80
    Rent PCM
    £375
    Experience:
    Would you use the agent again? No
    no photo
    fiona ellery

    I let the flat 1 year ago. the service has been poor the flat is damp and I ended up moving out. I cannot get my deposit back because they no longer deal with the landlord. please keep clear of these they do not wish to represent you on any issue they just want to take your money and run. at the end of the day THEY are supposed to help and protect you. they have no interest what so ever in any of their tenants. really bad customer service.

    Comments on the Agents fees

    “I CANNOT GET MY DEPOSIT BACK”


    What could William H Brown do to change your mind??

    “they could have been a better service provider and helped to provide the service in which they promised. they are not interested in anyone just keeping the monthly figures to their targets.”


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  5. A 5 -star review by ''

    Branch:
    23-24 Market Hill (Sudbury) (Suffolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lisa Dove, Dan Gurney
    Postcode
    co10
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Lisa DoveDan Gurney

    > To all at William H Brown,
    >
    > On behalf of myself and Fay I'd like to say a huge thank you for your help, support and effort in the help of selling my property and the purchase of our new one.
    >
    > Your help and advice was truly appreciated.
    >
    > Will use you again if we decide to move again.
    >
    > Thanks again.
    >
    > Tom Williams and Fay Wallace
    >

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  6. A 4 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Terry Buy
    Postcode
    CO9
    Sold Price
    £93000
    Experience:
    Would you use the agent again? Yes
    no photo
    Terry Buy

    We have nothing but praise for the proactive approach and support we recieved from Terry Buy at the Halstead Branch. As our sale included the need for a lease extension the process seemed frustrating and daunting at times, but without Terry on our side and keeping us updated and without his suggestions enabling us to overcome some of the obstacles we came up against we would have found the process a lot more stresful.

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  7. A 5 -star review by ''

    Branch:
    23-24 Market Hill (Sudbury) (Suffolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lisa Dove, Dan Gurney
    Postcode
    Co10
    Sold Price
    £134000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Lisa DoveDan Gurney

    It was first time I'd sold a property and the staff were helpful and knowledgable about the area and values and they helped me through every step and worked really hard to promote the property and they achieved a sale quickly. Very pleased with the whole experience.

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  8. A 1 -star review by ''

    Branch:
    3 Market place (Dereham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Gareth Burgess
    Postcode
    nr20
    Sold Price
    £159950
    Experience:
    Would you use the agent again? No
    no photo
    Gareth Burgess

    Where do I start. This branch is a shambles...

    We put our property on the market with William H Brown because they sold the property to us and seemed to be very competent and efficient however this wasn't the case. From the start it sended that the staff were more concerned with pleasing the potential buyers than helping us.

    Our first complaint was when I popped home from work in the day to pick something up to find prospective buyers waiting outside the house house. After questioning what was happening it turned out that no one from William H Brown had turned up. I called the office... (read more)

    Comments on the Agents fees

    “FEES WERE CHEAP BUT THEY ARENT WORTH A PENNY. RATHER PAY A BIT MORE TO AVOID THIS BRANCH.”


    What could William H Brown do to change your mind??

    “Complete overhaul. Change in attitude Educate staff. Some manners wouldn't go a miss too!”


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  9. A 4 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    SIMON DALE, JULIE HOWES
    Postcode
    NR28
    Sold Price
    £380000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    SIMON DALEJULIE HOWES

    Simon Dale valued our house at a fair price and then negotiated an acceptable price for us. After we had introduced the buyer. Julie Howes worked very hard to keep us up to date with the progress of the sale but had to deal with a very evasive solicitor who appeared to do nothing for 2 weeks before departing on a weeks holiday. Her assistant was left to complete (and did so very well) with 1 day to go before our removal company had been booked.

    Comments on the Agents fees

    “WE AGREED A FIXED RATE FEE BUT AS WE INTRODUCED THE BUYER FELT THAT THERE SHOULD BE A REDUCTION. AFTER NEGOTIATING WITH SIMON DALE WE AGREED ON A SMALLER REDUCTION THAN WE WOULD HAVE LIKED.”


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  10. A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Terry Buy
    Postcode
    CO9
    Sold Price
    £220000
    Experience:
    Would you use the agent again? Yes
    no photo
    Terry Buy

    The process of purchasing the property was very smooth from start to finish. Any queries were dealt with speed and efficiency, which meant less pressure on me.

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  11. How much is my property worth?

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  12. 3
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    142 High Street (Gorleston-on-Sea) (Norfolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    Simon
    Postcode
    NR31
    Experience:
    Would you use the agent again? No
    no photo
    Simon

    I have never posted a review before (good or bad) but felt compelled to do so in this instance. My wife and I recently viewed a property on sale with WHB Gorleston as prospective buyers. Today I received a phone call from them to get feedback (all normal and fine so far). Then 'Simon' asks me which agent my property is being marketed by and then begins insulting and berating that company, questioning their sales abilities, belittling the amount of properties they have at the moment and generally being rude about them. Now I'm sorry, but I feel that this is massively unprofessional, uncalled for and just plain wrong. He asked me to ''bare them in mind'' if/when my property doesn't sell with my current agent, well you have put me off ever wanting to conduct any business with you again I'm afraid. Appalling behaviour.

    What could William H Brown do to change your mind??

    “Maybe act with some professionalism and decorum.”


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  13. A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Terry Buy, Stephanie Dawe
    Postcode
    CO9
    Sold Price
    £330000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Terry BuyStephanie Dawe

    Terry and his team were 1st. class and very professional in their approach. Helped us every step of
    the way in selling our house. they liaised with us, our buyers and solicitors to get a very satisfactory sale.
    Would not hesitate to recommend William H Brown Halstead.

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  14. A 5 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    JULIE HOWES
    Postcode
    NR12
    Sold Price
    £126000
    Experience:
    Would you use the agent again? Yes
    no photo
    JULIE HOWES

    The agency gave an excellent service.We had minor delays with the owners,however these were dealt with without too much anxiety.This was thanks to Julie Howes.

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  15. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    276 High Street Dovercourt (Harwich) (Essex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jamie Reid
    Postcode
    CO12
    Experience:
    Would you use the agent again? No
    no photo
    Jamie Reid

    Agent was dishonest and did not represent the seller, unfortunately he was more interested in just getting a quick sale and getting his fixed fee (at whatever cost to myself).

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  16. A 2 -star review by ''

    Branch:
    23-24 Market Hill (Sudbury) (Suffolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    CO10
    Sold Price
    £124000
    Experience:
    Would you use the agent again? No

    It was a real mixed bag buying through WH Brown. Oringinally very positive and helpful, most of which was dealing with the independent mortgage broker. Problems only came about regarding the �1000 buyers incentive. It is an absolute con. I do not know how they get away with offering this as it is false advertising and ties you in to completely unfair terms.

    In getting the �1k buyers incentive I was told I HAD to use their chosen solicitors, Atwells in Ipswich. They wanted to charge approx �1800 for fees. I felt this was way too much and asked around. No-one quoted... (read more)

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  17. A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (Prospective customer)
    Staff Member
    Terry Buy, Irena Coulthard
    Postcode
    Co9
    Sold Price
    £240000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Terry BuyIrena Coulthard

    Excellent service - professional from valuation to sale. Great pro active communication. Would definitely reccomend this agent to anyone looking in the Halstead area.

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  18. A 5 -star review by ''

    Branch:
    The Old Fire Station Albert Street (Holt) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Richard Ling, Liza Pepper
    Postcode
    NR25
    Sold Price
    £222500
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Richard LingLiza Pepper

    Provided excellent service in order to obtain a sale. All members of staff dealt were good to deal with, provided the back up that I needed as this wasn't my main residence and I live 140 miles away, and helped to push the sale through from start to finish.
    A nice friendly atmosphere meant, that even if you had to make contact several times in one day, they had time for you.
    Would highly recommend.

    Comments on the Agents fees

    “FEES WERE FINE - THE ORIGINAL VALUATION THAT I WAS GIVEN WAS A LONG WAY OFF, BUT I APPRECIATE THAT DIFFERENT MEMBERS OF STAFF HAVE DIFFERENT IDEAS, AND AT THE END OF THE DAY I OBTAINED THE SALE THAT I WAS HAPPY WITH.”


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  19. A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle , Christine Howell
    Postcode
    NR21
    Sold Price
    £65
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Michelle Christine Howell

    During the house sale Michelle was always bright, cheerful and positive, she was a delight to speak to. Nothing was ever too much trouble for her and she always called back when she said she was going to. There were some stresses during the sale towards the end, as things were finally falling into place, she kept in touch daily to give the sale a final push through. A real treasure for William H Brown in Fakenham to hold onto very well done Michelle and thanks for everything.

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  20. A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle Ives, Susan Baker
    Postcode
    NR21
    Sold Price
    £325000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Michelle IvesSusan Baker

    We recently sold a property through this particular branch and found the whole procedure as painless as possible. The sale was not easy due to external issues but I found all the staff pleasant, polite, helpful and a credit to a profession which has historically been viewed with some distrust.
    In particular I must mention Michelle who has always been the most positive cheerful person I have ever had the pleasure to deal with. She was always professional and a credit to both the office and the company as a whole.
    I would definitely recommend this office and company without reservation.

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  21. A 5 -star review by ''

    Branch:
    52 High Street (Stalham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Hayley Burton-Pye
    Postcode
    NR29
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    no photo
    Hayley Burton-Pye

    We were purchasing our property through these agents, the property was a new build (but the build was complete at time of our offer) and there was only us in the chain as we had sold our property and moved into holiday accommodation as our buyers needed a quick move (four weeks), we did this thinking it would only be a few weeks before we completed on our new home, unfortunately we didn't take in to consideration the builders solicitor who was not speedy to say the least, as we only had a limited time in the holiday rental things began to get a bit desperate this is when Hayley Burton Pye stepped in and immediately took all the worry and chasing off our shoulders, she chased the builders solicitor and builder for documents etc, spoke to our solicitors and updated us on a daily basis, this resulted in contracts being signed and exchanged within two weeks, Hayley is a credit to her branch and and asset to William H Brown an all round very good estate agent. We would like to thank Daniel Trett and his team who always dealt with our queries promptly.

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  23. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Terry Buy, Marie-Kate
    Postcode
    co6
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Terry BuyMarie-Kate

    Excellent service from Terry, suggesting I view a property, which I did, and we then purchased. Terry was punctual at the first and second viewings, gave us professional advice on the purchase and also potential for letting. Terry then introduced me to the letting team at Sudbudy who then arranged for a prospective tenant to view, ahead of completion. Result we have secured a tenant on the day we completed the purchase. Great service from Marie-Kate and the rental team at Sudbury too.

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  24. A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    sandy anderson 
    Postcode
    NR20
    Sold Price
    £260000
    Experience:
    Would you use the agent again? Yes
    no photo
    sandy anderson

    Both Sandy and Karen were very professional, friendly, helpfully and reassuring. Should I ever have a reason for using an estate agent again W H Brown Reepham would be my first choice. They were a delight to do business with.

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  25. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    sandy anderson
    Postcode
    Nr10
    Sold Price
    £152250
    Experience:
    Would you use the agent again? Yes
    no photo
    sandy anderson

    Excellent service. Sandy was extremely helpful, friendly and worked extremely hard to ensure we exchanged contracts. It was nice to know someone was always there to help at the end of a telephone. Thoroughly recommended.

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  26. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    5 Bank Plain (Norwich) (Norfolk)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    NR2
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes

    Everything went out just fine. They were professional and replied to all questions fast. I would go again with the same agent and recommend them to friends.

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  27. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    sandy anderson
    Postcode
    NR10
    Sold Price
    £202500
    Experience:
    Would you use the agent again? Yes
    no photo
    sandy anderson

    We were very pleased with the service we received in purchasing our Cottage. Throughout the process Sandy was very responsive, understanding and helpful and we would not hesitate in recommending her services to others.

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  28. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    NR20
    Experience:
    Would you use the agent again? Yes

    Very friendly approachable staff went that extra mile to keep us informed through the stages of the purchase. Questions answered with vendor quickly and professionally and reassured by both members of mentioned staff when queries raised. Excellent communication skills responding to messages left on their answer phone. Would recommend Reepham office to friends etc...

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  29. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Terry Buy, Stephanie Dawe
    Postcode
    CO9
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Terry BuyStephanie Dawe

    We contacted W H Brown to set up viewing times for 2 properties. They were efficient at setting up the appointments. We decided to purchase the second property which has gone through effortlessly. We used their advice and provisions to set up our mortgage, insurance and solicitor. All parties kept us well informed of developments and procedures through SMS, phone and email. On completion all fell into place and happily we collected the keys well in advance of our expectations. Thank you to everyone, a great team.

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  30. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    sandy anderson, karen norwich
    Postcode
    Nr10
    Sold Price
    £20500
    Experience:
    Would you use the agent again? Yes
    no photono photo
    sandy andersonkaren norwich

    Couldn't asked for better service! Karen was prompt,friendly & super helpful.Sandy was constantly kind caring, extremely organised, & knowledgeable ,

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  31. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    47 King Street (Barnham) (Thetford) (Suffolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    IP27
    Sold Price
    £187950
    Experience:
    Would you use the agent again? No

    We were interested in buying a property with WHB. We viewed the propert twice before putting in an offer. They didn't call to state it had been rejected. We always had to ring them. After a conversation and advice we offered full asking price. We didn't hear anything so rang again! WHB stated the buyer was nervous as it had fallen through before. She'd feel more comfortable if we had our mortgage with WHB. I was not happy with this, as who provides our mortgage should have no effect on the sale. I felt it was WHB trying to make more �. Therefore we cancelled the offer and will not buy through them.

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  32. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    23 Market Place (Aylsham) (Norwich) (Norfolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    Pete Ward
    Postcode
    Nr25
    Experience:
    Would you use the agent again? No
    no photo
    Pete Ward

    Very little next to no contact
    Only interested in figures and hitting targets
    Would never use william h brown
    Absolutely no personal touch
    Rude, the viewing lady told, told me to remove my shoes before entering a house - not advised, asked but rudely told.
    Total disgrace of an agency

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