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William H Brown

Agent rating: 3 out of 5.0 based on 261 ratings. This website contains 260 user reviews of William H Brown.

Offices / Branches

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  • Sales (as a Vendor)94
  • Sales (as a Buyer)46
  • Sales (Prospective customer)53

  • Lettings (as a Landlord)21
  • Lettings (as a Tenant)33
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building1
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage4
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

  • 5 Stars121
  • 4 Stars14
  • 3 Stars0
  • 2 Stars5
  • 1 Star121

  • Recommended 136
  • Not Recommended 125

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This firm is ranked 1795 out of 13087 in the UK

Overall Customer Rating

3.03 out of 5.00

  • 136 recommend
  • 125 disapprove

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Agent Information

William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

William H Brown has not joined our 'transparent agent' scheme yet.

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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use William H Brown, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Page last updated on: 27-Mar-2015 16:13:38

Customer Reviews  (Page 1 of 9)

  1. A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle Ives, Susan Baker
    Postcode
    NR21
    Sold Price
    £325000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Michelle IvesSusan Baker

    We recently sold a property through this particular branch and found the whole procedure as painless as possible. The sale was not easy due to external issues but I found all the staff pleasant, polite, helpful and a credit to a profession which has historically been viewed with some distrust.
    In particular I must mention Michelle who has always been the most positive cheerful person I have ever had the pleasure to deal with. She was always professional and a credit to both the office and the company as a whole.
    I would definitely recommend this office and company without reservation.

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  2. A 5 -star review by ''

    Branch:
    52 High Street (Stalham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Hayley Burton-Pye
    Postcode
    NR29
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Hayley Burton-Pye

    We were purchasing our property through these agents, the property was a new build (but the build was complete at time of our offer) and there was only us in the chain as we had sold our property and moved into holiday accommodation as our buyers needed a quick move (four weeks), we did this thinking it would only be a few weeks before we completed on our new home, unfortunately we didn't take in to consideration the builders solicitor who was not speedy to say the least, as we only had a limited time in the holiday rental things began to get a bit desperate this is when Hayley Burton Pye stepped in and immediately took all the worry and chasing off our shoulders, she chased the builders solicitor and builder for documents etc, spoke to our solicitors and updated us on a daily basis, this resulted in contracts being signed and exchanged within two weeks, Hayley is a credit to her branch and and asset to William H Brown an all round very good estate agent. We would like to thank Daniel Trett and his team who always dealt with our queries promptly.

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  3. A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    sandy anderson 
    Postcode
    NR20
    Sold Price
    £260000
    Experience:
    Would you use the agent again? Yes
    no photo 
    sandy anderson

    Both Sandy and Karen were very professional, friendly, helpfully and reassuring. Should I ever have a reason for using an estate agent again W H Brown Reepham would be my first choice. They were a delight to do business with.

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  4. A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Terry Buy, Marie-Kate
    Postcode
    co6
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Terry BuyMarie-Kate

    Excellent service from Terry, suggesting I view a property, which I did, and we then purchased. Terry was punctual at the first and second viewings, gave us professional advice on the purchase and also potential for letting. Terry then introduced me to the letting team at Sudbudy who then arranged for a prospective tenant to view, ahead of completion. Result we have secured a tenant on the day we completed the purchase. Great service from Marie-Kate and the rental team at Sudbury too.

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  5. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    5 Bank Plain (Norwich) (Norfolk)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    NR2
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Everything went out just fine. They were professional and replied to all questions fast. I would go again with the same agent and recommend them to friends.

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  6. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    sandy anderson
    Postcode
    Nr10
    Sold Price
    £152250
    Experience:
    Would you use the agent again? Yes
    no photo 
    sandy anderson

    Excellent service. Sandy was extremely helpful, friendly and worked extremely hard to ensure we exchanged contracts. It was nice to know someone was always there to help at the end of a telephone. Thoroughly recommended.

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  7. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Terry Buy, Stephanie Dawe
    Postcode
    CO9
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Terry BuyStephanie Dawe

    We contacted W H Brown to set up viewing times for 2 properties. They were efficient at setting up the appointments. We decided to purchase the second property which has gone through effortlessly. We used their advice and provisions to set up our mortgage, insurance and solicitor. All parties kept us well informed of developments and procedures through SMS, phone and email. On completion all fell into place and happily we collected the keys well in advance of our expectations. Thank you to everyone, a great team.

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  8. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Sandy Anderson, karen norwich
    Postcode
    Nr10
    Sold Price
    £20500
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Sandy Andersonkaren norwich

    Couldn't asked for better service! Karen was prompt,friendly & super helpful.Sandy was constantly kind caring, extremely organised, & knowledgeable ,

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  9. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    NR20
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Very friendly approachable staff went that extra mile to keep us informed through the stages of the purchase. Questions answered with vendor quickly and professionally and reassured by both members of mentioned staff when queries raised. Excellent communication skills responding to messages left on their answer phone. Would recommend Reepham office to friends etc...

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  10. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sandy Anderson
    Postcode
    NR10
    Sold Price
    £202500
    Experience:
    Would you use the agent again? Yes
    no photo 
    Sandy Anderson

    We were very pleased with the service we received in purchasing our Cottage. Throughout the process Sandy was very responsive, understanding and helpful and we would not hesitate in recommending her services to others.

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  12. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    47 King Street (Barnham) (Thetford) (Suffolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    IP27
    Sold Price
    £187950
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    We were interested in buying a property with WHB. We viewed the propert twice before putting in an offer. They didn't call to state it had been rejected. We always had to ring them. After a conversation and advice we offered full asking price. We didn't hear anything so rang again! WHB stated the buyer was nervous as it had fallen through before. She'd feel more comfortable if we had our mortgage with WHB. I was not happy with this, as who provides our mortgage should have no effect on the sale. I felt it was WHB trying to make more �. Therefore we cancelled the offer and will not buy through them.

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  13. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    23 Market Place (Aylsham) (Norwich) (Norfolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    Pete Ward
    Postcode
    Nr25
    Experience:
    Would you use the agent again? No
    no photo 
    Pete Ward

    Very little next to no contact
    Only interested in figures and hitting targets
    Would never use william h brown
    Absolutely no personal touch
    Rude, the viewing lady told, told me to remove my shoes before entering a house - not advised, asked but rudely told.
    Total disgrace of an agency

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  14. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    The Old Fire Station Albert Street (Holt) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Richard Ling
    Postcode
    NR26
    Sold Price
    £275000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Richard Ling

    We'd tried to sell our house through a different agent before using William H Brown without success and chose to move our business to William H Brown because Richard and the team at Holt were so proactive in trying to find us something suitable to purchase. We re marketed our property via them and within a very short space of time we had an offer - I think from the first people who viewed the property! The process from that point to completion was long ( due to the chain above us), but Richard kept us informed every step of the way and kept our buyer happy when things weren't progressing as quicker as we had hoped with our onward purchase.

    Really great experience of an Estate agent and the wine just before completion was a nice touch! :- ) would definitely recommend to anyone looking to sell. Thank you to all the team at Holt for making the stressing experience of house moving almost bearable!

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  15. View All Comments (1)by malcolm  14/03/2015

    Do you not just think it was the right person at the right time Richard had my property on his books for twenty weeks and did absolutely nothing, I found him a disgrace. He lied to me never communicated. I went to watsons and they sold it instantly. Nothing but good things to say about watsons in holt!! Richard is a liability
  16. A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    NR21
    Sold Price
    £90000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    My husband was critically ill this Christmas and we needed to return to Italy where we had private medical insurance. I rang WH Brown on 23rd December as I needed to sell my flat in Fakenham in order to top up the funds for the one in Rome and get settled quickly. What I liked best about WH Brown in Fakenham is that they work as a team. Susan is an excellent manager as she listened to my needs. I was even prepared to put the flat up for auction. I was pleased to hear that they had staff who could deal with that aspect as well. In fact I didn't need to as they recommended that I use their... (read more)

    Comments on the Agents fees

    “VERY REASONABLE AND THEY EARNED EVERY PENNY OF IT!”


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  17. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    sandy anderson
    Postcode
    Nr9
    Sold Price
    £140000
    Experience:
    Would you use the agent again? Yes
    no photo 
    sandy anderson

    The service that sandy provided was excellent, no job was to big. The process of buying the house was really smooth. As we are first time buyers, we had lots of questions and sandy was able to assist us and explain things. Sandy has been excellent support through out the process and has kept up to date regularly via phone calls and emails, she was brilliant at returning our calls if we did not catch her. Can not fault william h brown excellent service.

    Comments on the Agents fees

    “N/A”


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  18. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    30 High Street (Halstead) (Essex)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    CO6
    Sold Price
    £135000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We decided to sell our house through William H brown as we know they have nationwide coverage and have had dealings with them in the past. Initially we were dealing with one person who made endless mistakes and his lack of interest was clearly visible. He was politely asked to leave the company :). The next person we dealt with was spot on! he contacted us regularly to update us on there next moves for getting in viewings. He worked out of hours to show people round as we were not able to do so. He updated us with peoples feedback. Most importantly, he always called back when he said he was going too. At the end of the day, all parties have one goal and that is to sell a property, which we did achieve. We felt like our property regardless of monetary value or size, was just as important to them as any other. I think this particular estate agent, has had the wrong people managing it in the past, but it is certainly now changing for the better and once again the whole team seem to be on the ball and ready to work hard for their clients.

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  19. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    NR28
    Sold Price
    £215000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We would like to thank Julie and her team for all the assistance they gave us during the purchase of our new property. Julie kept us informed every week on the progress of the chain ahead of us.
    Once again we would like to say thank you for all your help.

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  20. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Glenn Thomas
    Postcode
    NR28
    Sold Price
    £142500
    Experience:
    Would you use the agent again? Yes
    no photo 
    Glenn Thomas

    The assistance received from the start of the process was exemplary. At certain times a great deal of assistance was required and this was given in a very professional but empathetic way. The sale process became quite difficult towards the end but we alway felt that we were being well looked after and the members of staff had our interests at heart.

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  21. A 4 -star review by ''

    Branch:
    23-24 Market Hill (Sudbury) (Suffolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    CO10
    Sold Price
    £180000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The Agent, took all prospective buyers to the property which was unoccupied, thus saving us the hassle of doing it ourselves. They kept us informed each time they did this with feed back from the clients. They were always friendly and courteous. They were there to help and did so,always returning telephone calls and I never once got the impression anything was too much trouble. I was very happy with the service.

    Comments on the Agents fees

    “THEY APPEAR TO BE THE SAME AS OTHER LOCAL ESTATE AGENTS, SO WERE NEITHER BETTER OR WORSE THAN THEIR COMPETITION. I WOULD REGARD THEM AS FAIR.”


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  22. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    16 Market Street (North Walsham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    JULIE HOWES
    Postcode
    NR11
    Experience:
    Would you use the agent again? Yes
    no photo 
    JULIE HOWES

    I found this agent very helpful. Julie kept me informed of all that was happening during the period of purchasing the property. The Estate Agents recommended the solicitors, as I was living a long distance from Norfolk. My only slight reservation was that the communication from the solicitor was not brilliant. Apart from that i was very happy with William H Brown's service to me personally.

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  24. 3
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    7-9 Cowgate (Peterborough) (Cambridgeshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PE2
    Rent PCM
    £425
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Very unprofessional and rude.They failed to pay back my overpaid rent for over 2 months now-and still no sign of it.Checking out procedure is unacceptable.There's no respond to complaints or compensation.Very poor service

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  25. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Sandy Anderson
    Postcode
    nr20
    Sold Price
    £230000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Sandy Anderson

    We had our house on the market with 2 other agents before we asked William h brown and they didn't seem to be getting very good results and so we decided to try William h brown and they were professional and very approachable people to deal with and sold our house within 4 weeks of being with them.
    Would recommend

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  26. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle Ives
    Postcode
    NR22
    Sold Price
    £245000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Michelle Ives

    We were brilliantly looked after by Michelle Ives, she was very efficient and informative, incredibly professional and when our first sale fell through she immediately leapt into action and we had sold it again by the end of the week. The whole process has been smooth and easy and this is mainly down to her work ethic and helpfulness. Michelle was friendly and a delight to work with and I would strongly recommend her to anyone. I would say she is a credit to your company, I have only spoken to Michelle over the phone but every call was productive and helpful. THank you

    Comments on the Agents fees

    “THE FEES WERE DISCUSSED IN ADVANCE AND WE WERE HAPPY WITH WHAT HAS BEEN ARRANGED, OBVIOUSLY WE ALL WOULD LIKE TO PAY THE SMALLEST AMOUNT IN FEES BUT WE ARE MORE THAN HAPPY WITH WHAT HAS BEEN ARRANGED.”


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  27. 2
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    47 King Street (Barnham) (Thetford) (Suffolk)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    ip24
    Sold Price
    £140000
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Found it very hard to sell with them, I have had to get involved each step to correct their mistakes. After 5 bookings of which only person showed up they claimed feedback from viewings was the house was up for too much. I pointed out they only had feedback from one person and they priced the house. Also trying to buy a new house with them is painful as you never hear back about appointments

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  28. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    7-9 Cowgate (Peterborough) (Cambridgeshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    pe2
    Rent PCM
    £750
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Poor. Complete rip off charges. Staff incompetent. Repair service not punctual or reliable. Overall one charge after another and a complete rip off. Cowboy outfit.

    Comments on the Agents fees

    “RIP OFF FEES FOR AGENT TO DO NOTHING”


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  29. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    52 High Street (Stalham) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Daniel Trett, Serena Payne
    Postcode
    NR12
    Sold Price
    £50000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Daniel TrettSerena Payne

    I am very happy with the photographs and description, a great improvement from the previous agents we have used.
    I would like to thank both Serena and Mr Trett for all the effort you have put into promoting the bungalow.
    Thank you.

    Comments on the Agents fees

    “DAN EXPLAINED EVERYTHING TO US.”


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  30. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Royal oak House 18 Oak Street (Fakenham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Michelle Ives
    Postcode
    Nr21
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Michelle Ives

    Michelle was very helpful and welcoming when we first viewed the property, and was bubbly and very smiley every time we spoke. In which made the whole experience more relaxed and friendly. They kept us informed and up to date in a professional manner, me and my partner were very happy with the service and would definitely use them again.

    Comments on the Agents fees

    “VERY HAPPY. ME, MY FIANCéE AND ARE LITTLE BOY ARE ENJOYING ARE NEW HOME :)”


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  31. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    3 Hall Quay (Great Yarmouth) (Norfolk)
    Services:
    Sales (as a Vendor)
    Staff Member
    Nick Burman
    Postcode
    NR29
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Nick Burman

    I was with another company for over 8 months and within two weeks of changing to WH Brown my property was sold. Admittedly I lowered the price as I was after a quick sale and fortunately WH Brown found me a buyer straightaway.

    I have nothing but praise for their service and would recommend them.

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  32. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    4 Townsend Court (Reepham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    sandy anderson, karen norwich
    Postcode
    nr10
    Sold Price
    £368000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    sandy andersonkaren norwich

    We found the staff at Reepham office always available when needed in what was a very tricky process and even after completion are still there for any concerns with the property.

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  33. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    52 High Street (Stalham) (Norfolk)
    Services:
    Sales (as a Buyer)
    Staff Member
    Hayley Burton Pye
    Postcode
    NR12
    Sold Price
    £325000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Hayley Burton Pye

    I was happy with the work the stalham team did for us in helping us with our house purchase. We dealt mainly with Hayley and even when the vendors were difficult to get hold of Hayley managed to chase and chase until she got the answers we needed.

    Comments on the Agents fees

    “NO FEES PAYABLE AS WE WERE BUYING THROUGH WHB.”


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