Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction

“AVOID AT ALL COSTS!...”

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Jul 17,2022
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By: 'James Radcliffe'
Jul 17,2022
0 people found
this helpful
AVOID AT ALL COSTS! I recently had an offer accepted for a property listed with Julie Twist Properties. The entire process was slow due to issues pertaining to the property's lease agreement and maintenance work which was scheduled to take place although all information was provided swiftly by myself and my solicitor and we were continually left waiting weeks for further information from the seller's side.
Towards the end of the process, I was threatened that the property would be re-listed if progress was not made swiftly despite all delays coming from the seller's side. I was then, out of the blue, asked what furniture etc I would like to keep from within the property, implying that these issues had been or were very close to being resolved and that we would be completing very soon. Just days later, I was told that the property had now been relisted and the seller would be remarketing at a higher price unless I'd be willing to increase my ALREADY ACCEPTED offer by roughly 15%. Obviously, I was not willing to do this and I have been advised that properties should NOT be relisted once searches and solicitors fees etc have already been paid. Despite this, Julie Twist and the seller moved ahead with this and decided to move forward with a new buyer.
I have lost seven months of my time trying to get this purchase through and been left with considerable fees from solicitors and mortgage brokers due to Julie Twist and the seller pulling the plug on this at the final hurdle. Again, I have been advised that I am entitled to ALL my fees being covered by the seller or estate agent as the sale was cancelled so shortly before completion and through no fault of my own yet both parties have gone extremely quiet since accepting the alternate offer.
Unless you're looking to waste huge amounts of time and your hard-earned money, I'd suggest using a more reputable estate agent. After my experience, I believe that applies to almost every other estate agent out there.
Was this helpful? Yes
By: Paul
Jul 29, 2022
Hi James,

We’re very disappointed to have received this review and thought it was important to provide a detailed response giving further clarification on what happened.

Yes, you are correct in regard to delays from the sellers’ solicitors, they were very slow in providing replies to your solicitor’s enquiries raised which was a frustration that we all shared at the time but we did consistently chase them on this and you were updated every step of the way,
The main problem that we had that delayed the sale was due to an enquiry that your solicitor had raised regarding a historic rent charge that was on the title, this in turn was reported to your lender and this caused a blocker, something we worked tirelessly with you to advise on and tried to come up with solutions to overcome.

The sellers’ solicitors were asked by your solicitors to provide an indemnity policy to cover this but this was rejected by the lender and they requested for a Deed of Variation on the title, when this was requested and we did advise to you that this solution would be a long process that could take up to six months or more with drafting, approval, executing the deed and lodging it with the land registry. Despite all our concerns that this would delay the sale further, the sellers’ solicitors did raise this with the management company, and they refused to enter into a Deed of Variation. The sellers’ solicitors then went one step further by approaching the Land Registry directly who responded to advise that they too would not remove the rent charge via Deed of Variation, we had essentially hit a brick wall.

We did advise to you at the time that we had sold many properties in this development in the past we had never had this raised before nor experienced a lender have an issue with this development (and haven’t since as we have managed to get mortgages through in the same development since your sale). This indicated that it wasn’t a general issue with the property but more a specific issue for your solicitor and lender.
At this stage we did even begin to look at the option of other lenders and we reached out to our previous buyers to confirm which lenders that they used so that you could pursue them but the vendor had become increasingly concerned that after six months, the sale was simply not going to complete, and as the property (which was a buy to let rental) was sat empty for six months during this time with the vendors costs were going up the longer that this went on.

The vendor did then make the decision to remarket the property. After we had remarketed and carried out viewings, your solicitor then advised that the lender had suddenly changed its criteria and would accept an indemnity policy after all, which we all agreed was great news and we hoped that we now we would be able to proceed. However, by this point as the owner was aware of the viewing levels and interest in her property, offers came in the next day and by law we do have to make the vendor aware. We tried to encourage her to still proceed with your offer, but we would never be in a position to make the vendor do something against her wishes and as contracts hadn’t been exchanged, she was within her legal right to withdraw from the sale.

Upon remarketing she did receive offers much higher than your original offer and despite us trying to convince her to stick with your original offer due to all of us coming so far and now having a solution to the lender issue, she wanted to proceed with a higher offer. We did ask you if you wanted to increase your offer to match the offer she was going to accept but you chose not to (which we completely understand and respect).

I completely understand your frustration with this and we share the same frustration as we worked on the sale for 6 months and did all we could to push the sale through. We continued to keep the lines of communication open with you, including keeping you updated about remarketing and when viewings were taking place. I would also like to make clear that we have never been paid for the work we did by the vendor because of the nature of why she had to pull out of the sale.

Ultimately the seller was going to withdraw from the sale regardless, because at the time you weren’t in a position where you could proceed with your current lender and if she didn’t remarket with us she would have remarketed with another agent.

We also understand why you requested that your fee’s should be covered by the seller, but I am sure you can appreciate that this is a legal matter and not something we have any control over.

We were very disappointed to have seen your review as we had a good working relationship through what was a complicated and long process. It’s a shame a review has been left for us due to your frustrations because of the sellers’ actions.

Kind Regards
The Sales Team

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Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“Kelly has been amazing over the last 5 years ......”

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Feb 06,2024
Minithumbup
By: 'Sibylle'
Feb 06,2024
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Kelly has been amazing over the last 5 years provided high level of support and customer service. I can only speak highly of Julie Twist as a letting agency and I have received the same level of professionalism from Ellie Machon, Sales Consultant on the sales ...
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“I am a new tenant. I have dealt with Mollie a......”

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Jan 19,2024
Minithumbup
By: 'Ahmed Deabes'
Jan 19,2024
0 people found
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I am a new tenant. I have dealt with Mollie and Yvonne. I am very happy with the professional and nice attitude and help with moving into our new home. Steps were done fast, with no delays. Accurate time of moving in as previously agreed. ...
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“I found Julie Twist one of the most professio......”

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Jan 12,2024
Minithumbup
By: 'Jalaj SETHI'
Jan 12,2024
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I found Julie Twist one of the most professional letting agency. They are proactive and set the expectation with their customers. though I am unable to find property with them yet but very impressed with their efforts....
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“What a great company!...”

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Oct 20,2023
Minithumbup
Yvonne
Darren Bolton
By: 'PM'
Oct 20,2023
0 people found
this helpful
Just rented out my flat with JT, what a great company! Everything was so efficent and everyone was so nice. Thankyou, Darren, Mollie and Yvonne! I'm really happy with the service I got and feel confident they will look after both me and my tenants....
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By: Darren Bolton
Oct 20, 2023
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Thanks you Paula for your kind words - It has been a pleasure working with you to find your new tenants. We are very happy you have joined us as one of our new landlords with a fabulous property ...

“Responsive and professional...”

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Sep 11,2023
Minithumbup
Yvonne
By: 'Haydn'
Sep 11,2023
0 people found
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Our experiences with Mollie, Ellie and Yvonne were consistently excellent. Very responsive, friendly, professional and commercially minded....
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By: Yvonne Cook
Sep 12, 2023
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Thank you Haydn for your lovely comments ...

“Yvonee - you continue to be amazing....”

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Aug 19,2023
Minithumbup
Yvonne
By: 'Muj'
Aug 19,2023
0 people found
this helpful
I rented a property through JT two years ago and I couldn't be happier with the care and attention I've received from them, especially from Yvonne Cook, with my ongoing tenancy. From the very start, Yvonne's professionalism and dedication shone through. She made the entire ...
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“I'm thrilled to share my exceptional experien......”

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Aug 17,2023
Minithumbup
Darren Bolton
By: 'Jima'
Aug 17,2023
0 people found
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I'm thrilled to share my exceptional experience with Julie Twist, a standout property agency that made my rental home search an absolute pleasure. Their professionalism, expertise, and dedication shone through every step of the process. From the start, Julie Twist exhibited a personalized and attentive ...
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By: Darren Bolton
Aug 18, 2023
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Thanks Jima for the lovely review & kind words - we are happy to help you with your property search to find your new home ...

“Just left a private rented tenancy. Thankyou ......”

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Jul 03,2023
Minithumbup
Yvonne
Darren Bolton
By: 'Helen Tattum'
Jul 03,2023
0 people found
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Just left a private rented tenancy. Thankyou to Property Manger Yvonne for regular, clear communication throughout that time. Very courteous assistance from Darren also when ending the tenancy....
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By: Darren Bolton
Jul 03, 2023
View all comments (1)
Thanks Helen for the lovely review, much appreciated. Wishing you both all the best for the future & your your new home, Darren ...

“Yvonne and Mollie who were fantastic in answe......”

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Jun 15,2023
Minithumbup
Yvonne
By: 'Andrew'
Jun 15,2023
0 people found
this helpful
Yvonne and Mollie who were fantastic in answering our queries and guiding us through the entire process. They were especially patient when there were delays which made the experience less stressful than it could have been...
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“A massive thank you...”

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May 31,2023
Minithumbup
Darren Bolton
By: 'stuart'
May 31,2023
1 people found
this helpful
Hi Darren A massive thank you for your professionalism and proactivity in renting my apartment You are a credit to the team. I could not ask for any more support. Really appreciate everything, Juliet Twist – a fantastic agent Thank you - Stuart...
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By: Darren Bolton
May 31, 2023
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Thank you Stuart for your kind words - always a pleasure to help you and work along side you ...

“The referencing process went smoothly, Kelly ......”

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Apr 05,2023
Minithumbup
Kelly Davenport
By: 'Alex'
Apr 05,2023
0 people found
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The referencing process went smoothly, Kelly and Mollie have been very helpful and quick to answer my emails or any questions....
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“Since looking for a property, everyone we hav......”

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Mar 13,2023
Minithumbup
Kelly Davenport
Darren Bolton
By: 'George'
Mar 13,2023
0 people found
this helpful
Since looking for a property, everyone we have spoken to at Julie Twist have been exceptionally helpful with very quick response times. Initially we spoke to Darren when looking for a property to rent, then frequent contact with Kelly after having our application approved. Finding ...
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“Worst lettings agents I have ever come across......”

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Feb 13,2023
Minithumbdown
Joanne Barrett
By: 'Y'
Feb 13,2023
0 people found
this helpful
Worst lettings agents I have ever come across in my life. Dishonest and inefficient in the extreme. I have been through the rental process recently at this agency and I am really shocked that they haven't been shut down by the lettings agency governing bodies. ...
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By: Y
Feb 20, 2023
View all comments (2)
You claim to be one of the "highest rated agents in the area" and yet you failed to perform an accurate and professional inventory. The property which you delivered to me does not meet the professional cleaning standards which you judge tenants by when they check out. If I left the apartment in that condition, you would have deducted significant cleaning fees from my deposit. There was pet hair in all the upholstery of the living room and the flooring was very dirty with crumbs and pet hair. ...

“Yvonne and Ellie help me a lot...”

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Feb 09,2023
Minithumbup
Yvonne
By: 'Anthony'
Feb 09,2023
0 people found
this helpful
Yvonne and Ellie help me a lot when I had a difficult time in the last two weeks. Keeping me updated about the market. Finally, I found a place suitable for me within my budget....
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By: Yvonne Cook
Feb 09, 2023
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Thank you for lovely comment Anthony, I am glad we managed to find you suitable home and you are happy ...

“Darren has been incredibly helpful throughout......”

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Dec 23,2022
Minithumbup
Darren Bolton
By: 'Alex and George'
Dec 23,2022
1 people found
this helpful
Darren has been incredibly helpful throughout our experience with Julie twist. Prompt, friendly and knowledgeable. Couldn’t ask for more! Thanks...
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By: Darren Bolton
Dec 23, 2022
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Thanks Alex & George for your kind words, it was a pleasure to help you find you new home, hope you will be happy there when you move in ...

“Our experience with Julie Twist is superb fro......”

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Nov 25,2022
Minithumbup
Yvonne
Darren Bolton
By: 'Hnin & Sai'
Nov 25,2022
0 people found
this helpful
Our experience with Julie Twist is superb from start to end. Darren and Yvonne are very professional, kind, and helpful since the beginning....
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By: Darren Bolton
Nov 25, 2022
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Thanks Hnin for your kind words. It was great to help you find your new home & I hope all is well & you have settled in ok ...

“My experience has been quite positive. From ......”

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Nov 16,2022
Minithumbup
By: 'Almudena'
Nov 16,2022
0 people found
this helpful
My experience has been quite positive. From the beginning they were very kind and diligent in everything I asked of them. It's a pity I have not been able to continue with its services. I highly recommend them....
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“I had an excellent experience with Julie Twis......”

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Sep 28,2022
Minithumbup
Darren Bolton
By: 'WAI'
Sep 28,2022
0 people found
this helpful
I had an excellent experience with Julie Twist team. They are friendly and supportive . I feel particularly thankful for Darren who was professional and respectful. Above all he patiently guided and helped me to complete the Lettings process. I will highly recommend JT to my ...
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By: Darren Bolton
Sep 28, 2022
View all comments (1)
Thank you Wai for your lovely comment & its been a pleasure to help you through this process. Hope you enjoy living in your new home. ...

“Issues with tenant...”

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Aug 18,2022
Minithumbup
Kelly Davenport
By: 'Ranee'
Aug 18,2022
0 people found
this helpful
I had an issue with my tenant (needless to say we all have the occasional one!)and asked Julie Twist -Kelly Davenport to assist. She not only listened but helped to draft a letter I find the staff very helpful and Kelly was very professional ...
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“AVOID AT ALL COSTS!...”

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Jul 17,2022
Minithumbdown
By: 'James Radcliffe'
Jul 17,2022
0 people found
this helpful
AVOID AT ALL COSTS! I recently had an offer accepted for a property listed with Julie Twist Properties. The entire process was slow due to issues pertaining to the property's lease agreement and maintenance work which was scheduled to take place although all information was ...
read full review
Was this helpful? Yes
By: Paul
Jul 29, 2022
View all comments (1)
Hi James, We’re very disappointed to have received this review and thought it was important to provide a detailed response giving further clarification on what happened. Yes, you are correct in regard to delays from the sellers’ solicitors, they were very slow in providing replies to your solicitor’s enquiries raised which was a frustration that we all shared at the time but we did consistently chase them on this and you were updated every step of the way, The main problem that ...

“A Class apart...”

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Jul 06,2022
Minithumbup
By: 'Byron'
Jul 06,2022
0 people found
this helpful
I find that there is significant, general lack of responsiveness - amongst many estate agents - to prospective buyers, which is odd given that we're all potential sellers. Fortunately, this hasn't been the case with Julie Twist, every time I call, someone answers the phone ...
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Was this helpful? Yes

“Eleanor is always reliable, contactable and s......”

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Jul 05,2022
Minithumbup
By: 'Alexandra Reeves'
Jul 05,2022
0 people found
this helpful
Eleanor is always reliable, contactable and super prompt service within the property management department. Best property manager we've worked with!...
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Was this helpful? Yes
By: Eleanor Gregory
Jul 05, 2022
View all comments (1)
Hi Alex, thanks for your wonderful review! We always strive to provide the best service we can so I'm thrilled to hear you're happy with us! ...

“Very impressed with Sian. Excellent customer ......”

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May 13,2022
Minithumbdown
Sian
By: 'Michelle'
May 13,2022
0 people found
this helpful
Very impressed with Sian. Excellent customer service and a friendly member of staff. Julie Twist are very efficient All the best Michelle...
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“Genuinely great service!...”

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May 03,2022
Minithumbup
By: 'Sean Rayment'
May 03,2022
0 people found
this helpful
Genuinely great service. From the initial contact with Sarah we knew we were in the best possible hands for the sale. We sold on the 2nd viewing and then were transferred to Paul who was amazing. Nothing was too much trouble, he helped when needed ...
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“As a first time buyer, I had an excellent exp......”

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May 01,2022
Minithumbup
By: 'Harry'
May 01,2022
0 people found
this helpful
As a first time buyer, I had an excellent experience with Julie Twist properties. Unfortunately the property I was buying was awaiting an EWS1 form and therefore there were significant delays in the buying process. Despite this, the team at Julie Twist were very open ...
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“Paul handled the sale brilliantly. Great comm......”

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Apr 29,2022
Minithumbup
Yvonne
By: 'Phil evans'
Apr 29,2022
0 people found
this helpful
Paul handled the sale brilliantly. Great communication. Would definitely use again. Also used for renting - good service especially Margaret on maintenance...
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By: Yvonne Cook
Apr 29, 2022
View all comments (1)
Thank you Phil for your comments was great working with you over the years ...

“Paul and the team were incredibly supportive ......”

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Apr 29,2022
Minithumbup
By: 'Nick'
Apr 29,2022
0 people found
this helpful
Paul and the team were incredibly supportive throughout my sale which was externally long winded and stressful. Couldn't recommend Julie Twist highly enough....
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“James Stack...”

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Apr 29,2022
Minithumbup
By: 'James'
Apr 29,2022
0 people found
this helpful
From start to finish, the Julie Twist team were exceptional. Friendly, responsive. They made every step of the purchasing process easy and were a joy to deal with....
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“It feels particularly important to give feed......”

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Feb 28,2022
Minithumbup
Liam Rowlands
By: 'Eve'
Feb 28,2022
0 people found
this helpful
It feels particularly important to give feedback for Liam, property inspector. It is the first time I've had an inspection in 6 years where I have really been asked about my needs as a tenant. Liam was thorough, professional and above all respectful and kind in ...
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“Highly recommend...”

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Feb 16,2022
Minithumbup
Yvonne
Darren Bolton
By: 'Martin'
Feb 16,2022
0 people found
this helpful
Both Darren and Yvonne were great from start to move in. I have used Julia Twist to rent before and have seen a massive improvement to their processes and systems they use. Highly recommend and rate them....
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By: Darren Bolton
Feb 17, 2022
View all comments (2)
Thank you Martin for your feedback, really appreciate you taking time out to do this. Hope all is going ok in your new apartment. ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3