Abbots Langley, WD5
1/5, 1 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Poor experience as a landlord...”

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Nov 02,2021
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By: 'ADAM'
Nov 02,2021
0 people found
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I have recently moved away from Haart and was originally with BJB. The service has been poor and I am taking the points I raised in my complaints letter for my two properties in Telford with them. Here is my complaint with them at the point of leaving:

No one answering the phone for maintenance or billing issues. This happens to both landlord and tenant in mine and their experience about 80% of the time.

No one responding to emails or returning them days/weeks later.

Constant changing of staff.

Closing branches.

Maintenance issues highlighted but not actioned.

Mistakes with billing always in their favour after maintenance issues.

Complaints from tenants that they are unable to contact them whereby you end up being the proxy.

Complaint from a tenant that they breached data protection by contacting her ex-husband of sometime divorced, even though she had repeatedly told them not to.

There contract for signing up as a landlord is very aggressive with penalties and if you don't like being treated as thus described and try to leave they are very proactive with attempting to enforce these clauses.

When you do eventually leave they are awkward about returning keys and although they have been closing branches they feel you should drive very long distances to their new offices.

When you do eventually leave they continue to send arrears letters to your tenants that have never missed a payment. I have one tenant that received his third arears letter today but has never missed a payment. This tenant has been extremely stressed as a result, concerned about his credit rating. When I asked them to stop doing this as the tenant needed to avoid being stressed as he had a heart attack less than a year before, there was still no urgency in their action.

I am a very busy person that wanted to provide the best service for my tenants and myself. For this reason I choose a management company. I concluded at the end that it would have been less work to manage the properties myself and maintenance issues with things like leaking pipes that risk damage to the property would have been faster to resolve myself. With Gas certs and regulatory things they were very good but I have given such a low review as they were paid to deal with the none run of the mill stuff and just didn’t have the capability. Near enough every time there were problems outside of the routine they struggled to deliver. A top of the constant issues with their billing and late payments of rent sometimes two or three weeks late, there was just no point to having them.

PLEASE NOTE: I have used the first address on the list as I can't find the office I was dealing with and was moved to several different offices in the time I was with them.
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Opening Hours
Address

haart
30 High Street
Abbots Langley
Hertfordshire
WD5 0AR
01923 269444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 100% 99% £1,350 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales
Latest Properties

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“Poor experience as a landlord...”

Share on :
Nov 02,2021
Minithumbdown
By: 'ADAM'
Nov 02,2021
0 people found
this helpful
I have recently moved away from Haart and was originally with BJB. The service has been poor and I am taking the points I raised in my complaints letter for my two properties in Telford with them. Here is my complaint with them at the ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:37 AM 21/08/2019 by heather heather

Awards won by haart, Abbots Langley WD5 0AR



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