Edinburgh, EH3
4.9/5, 226 reviews
97% recommended
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96% lettings fee satisfaction

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“Horrible property and management...”

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Feb 02,2021
Minithumbdown
By: 'Julia'
Feb 02,2021
0 people found
this helpful
I must say that 1Let doesnt even deserve one star. We have rented a flat from August 2019 to September 2020 and soon after we moved in we noticed that all the walls have started to become mouldy - the situation occured in every room (2bed) and bathroom. We were reassured by a MARLA agent from 1let that the property never had problems with mould and advised to keep wiping the walls until something gets done and the problem is diagnosed. When visiting the flat our property manager admitted that the flat had had problems with mould before, so we were lied to in the first place. The blocked gutters were blamed to cause this problem, but after they were cleaned, the mould started getting even worse. We have spent every evening wiping off the walls in the entire flat, until the landlord's visit to the property. On the day of his visit, a massive chunk of paint chipped off showing us a nasty, damp wall underneath several layers of paint. The landlord just painted a fresh coat of paint stating that the wall should dry out soon and blamed the problem on not enough insulation. 1let has visited the property several times promising us to solve the problem, coming up with different causes and solutions every time, which was ridiculous. We have spent the entire year wiping off the mould and protecting our belongings from catching the mould, not to mention many items that we had to throw away and the smell that our clothes and personal items developed. Making an official complaint to the managing director with the cost of items that we had to throw away received a very negative response. The property definitely didnt meet the living standard whatsoever. All in all, I wouldnt recommend to anyone, the situation and how it was dealt with by both agency and landlord was absolute hell.
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By: Ken Bell
Feb 04, 2021
We’re very sorry to hear that you were unhappy with your tenancy. Both the landlord and 1Let took the issue very seriously and worked hard to try rectify the situation. Although negative we do welcome all feedback and will take on board all of your comments and review the action taken to ascertain where improvements can be made.

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Latest Reviews

View all Reviews 226
28th Oct 2024
reviewed by 'Yahya Barry'
“I had a truly exceptional experience with 1Let, and Kornelia Niedzieska in particular was fantastic to work with. She handled ......”
23rd Oct 2024
reviewed by 'Dougall MacArthur'
“Really pleased with the service from 1Let as a renter. We moved from abroad and they did a phone viewing (......”
4th Jun 2024
reviewed by 'Jane'
“I rented my flat for 2 years - I found 1 Let to be really professional and responsive and they always got ......”
19th May 2024
reviewed by 'Jo-Anne Thomson'
“The 1 Let Team made our first experience of renting a home in Edinburgh an absolute pleasure. You're in good hands ......”
25th Jan 2024
reviewed by 'Mark Evan Wong'
“Awful communication. Many missed emails in critical times. Seem to have high turnover of staff and chaotic processes....”
9th Nov 2023
reviewed by 'Maria'
“My first letting agency when I moved to Scotland. 1Let is the best letting agency I would say, the response ......”
Opening Hours
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  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
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1LET
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500

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Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 90% 96% £475 £2,495
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From Landlords From Tenants From Vendors From Buyers Other
81 1 135 5 0 0 0 0 3 1
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“Truly exceptional experience with 1Let...”

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Oct 28,2024
Minithumbup
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Kornelia
By: 'Yahya Barry'
Oct 28,2024
0 people found
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I had a truly exceptional experience with 1Let, and Kornelia Niedzieska in particular was fantastic to work with. She handled everything with professionalism, care, and attention to detail. From the initial viewing to the application process and the final move-in, 1Let have been a wonderful ...
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“Really pleased with the service from 1Let as ......”

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Oct 23,2024
Minithumbup
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Rebecca
By: 'Dougall MacArthur'
Oct 23,2024
0 people found
this helpful
Really pleased with the service from 1Let as a renter. We moved from abroad and they did a phone viewing (which many other companies do not do) and we felt the communication was always great given we were moving from abroad. Also when we arrived ...
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“Tenant review...”

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Jun 04,2024
Minithumbup
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Tina-Dawn
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Beata
By: 'Jane'
Jun 04,2024
0 people found
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I rented my flat for 2 years - I found 1 Let to be really professional and responsive and they always got back to me really quickly- for example when I had minor maintenance issues that needed to be resolved. Everyone I spoke to at 1let was ...
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“The 1 Let Team is brilliant!...”

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May 19,2024
Minithumbup
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Tina-Dawn
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Karolina
By: 'Jo-Anne Thomson'
May 19,2024
0 people found
this helpful
The 1 Let Team made our first experience of renting a home in Edinburgh an absolute pleasure. You're in good hands when you're working with them and the additional services they have partnered with to ensure that everything goes smoothly....
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“Awful communication. Chaotic processes....”

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Jan 25,2024
Minithumbdown
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Karolina
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Beata
By: 'Mark Evan Wong'
Jan 25,2024
0 people found
this helpful
Awful communication. Many missed emails in critical times. Seem to have high turnover of staff and chaotic processes....
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By: Beata
Jan 29, 2024
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Hi Mark, thank you for working with us and I am glad we were able to resolve the issue. Kind Regards Beata ...

“My first letting agency when I moved to Scotl......”

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Nov 09,2023
Minithumbup
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Tina-Dawn
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Beata
By: 'Maria'
Nov 09,2023
0 people found
this helpful
My first letting agency when I moved to Scotland. 1Let is the best letting agency I would say, the response time is quick and will ensure that your concerns are being addressed accordingly. I would definitely recommend them and choose them again. Tina, Beata, Rebecca ...
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“In the past year, 1 Let have been a really ef......”

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Sep 09,2023
Minithumbup
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Rosalind
By: 'Jess'
Sep 09,2023
1 people found
this helpful
In the past year, 1 Let have been a really efficient and thorough letting agency. Our agent, Rosalind has always been available to help us promptly and we are very grateful for their support....
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“1Let are thoroughly professional and dedicate......”

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Aug 22,2023
Minithumbup
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Rebecca
By: 'Yahya Barry'
Aug 22,2023
1 people found
this helpful
1Let are thoroughly professional and dedicated people. In my 10+ years of experience with property, I would rank them at the very elite flight of agencies due to how they possess a rare combination of eye for detail, finesse, due diligence and ultimate care for the ...
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“Excellent service again from 1Let....”

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Aug 04,2023
Minithumbup
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Rebecca
By: 'CAROL'
Aug 04,2023
1 people found
this helpful
Excellent service again from 1Let. A new tenant secured quickly and smoothly and quick dates agreed to suit the new tenant. Great to know 1Let are working so hard for both parties to ensure a succesful transition. Very happy with all Rebecca's efforts, thank-you...
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“Excellent service...”

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Jul 16,2023
Minithumbup
By: 'Jiji'
Jul 16,2023
1 people found
this helpful
Very happy with 1let service. They quickly resolve the issues. Kim is very professional and approachable. She is very polite and helpful....
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“1LET has been excellent! One of the best-le......”

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Apr 04,2023
Minithumbup
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Tina-Dawn
By: 'Stefan'
Apr 04,2023
1 people found
this helpful
1LET has been excellent! One of the best-letting agents I have ever dealt with after 12 years of living in rental properties. The property was clean and in great condition on arrival which coincided with an extremely thorough inventory conducted by a third party. This for ...
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“I had a great experience with 1Let Property M......”

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Mar 28,2023
Minithumbup
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Tina-Dawn
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Beata
By: 'Allyson Herkowski'
Mar 28,2023
1 people found
this helpful
I had a great experience with 1Let Property Management company. They were fast and really nice to chat with. They helped me find a suitable property in no time and handled all the paperwork smoothly. 1Let agents have responded to any queries or issues I ...
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“1Let is the best, most efficient letting agen......”

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Jan 05,2023
Minithumbup
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Beata
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Katharine
By: 'Wanda'
Jan 05,2023
2 people found
this helpful
1Let is the best, most efficient letting agency I have ever used. I have used 6 or 7 letting agencies in the past and my experience with 1Let is most definitely the best. Landlords are ultimately responsible for what their agent does or does not do so ...
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“As first-time renters in Edinburgh, we are tr......”

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Nov 29,2022
Minithumbup
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Tina-Dawn
By: 'S.C'
Nov 29,2022
2 people found
this helpful
As first-time renters in Edinburgh, we are truly delighted to have chosen 1Let as our letting agency. 1Let has made the entire process straightforward, minimizing any frustration in navigating the rental market. Tina-Dawn Hopking, who handled our application, made prompt contact with us concerning any ...
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“Our experience with 1LET has been nothing but positive since ......”

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Jul 22,2022
Minithumbup
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Beata
By: 'Marek'
Jul 22,2022
1 people found
this helpful
Our experience with 1LET has been nothing but positive since the agency took over the property we had been renting. 1LET has addressed all the issues we raised regarding the flat, beginning with leaky windows and a broken window curtain rod, up to loose light ...
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“1-Let have been an excellent letting agents, ......”

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Jul 22,2022
Minithumbdown
By: 'abdul'
Jul 22,2022
1 people found
this helpful
1-Let have been an excellent letting agents, proactive and caring for the tenants. As a landlord I have been kept informed. Efficient and trustworthy agents. I will recommend them to future landlords and tenants....
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“After 3 years, I highly recommend 1Let...”

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Jul 19,2022
Minithumbup
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Nicole
By: 'Granton renter'
Jul 19,2022
1 people found
this helpful
I rented with 1Let for just over 3 years and overall it has been a positive experience. Our flat was newly refurbished and so we didn’t have many issues. Nonetheless, whenever I contacted our agent, they were quick to respond to queries by telephone and ...
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“Excellent experience with the 1 Let Team. The......”

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Jun 30,2022
Minithumbup
By: 'David'
Jun 30,2022
1 people found
this helpful
Excellent experience with the 1 Let Team. They found us excellent tenants. No issues always helpful and timely in any matters to be managed....
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“1LET have been amazing letting agents to deal......”

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Jun 09,2022
Minithumbup
By: 'Kirsty'
Jun 09,2022
1 people found
this helpful
1LET have been amazing letting agents to deal with! Kim who is the property manager for the flat we rented was always quick to reply and made sure everything was perfect and easy for us moving in! I would highly recommend 1LET to other renters....
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“1Let come highly recommended...”

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Feb 15,2022
Minithumbup
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Ken
By: 'Craig'
Feb 15,2022
1 people found
this helpful
I am now selling my flat after using 1Let as a letting agent for 5 years and cannot fault them. Ken Bell came out to the flat and gave an honest appraisal of the flat, managed expectations and informed us what he looked for in prospective ...
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“Would recommend...”

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Feb 04,2022
Minithumbup
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Tina-Dawn
By: 'RA'
Feb 04,2022
1 people found
this helpful
All went smooth from day 1, all my problems and queries answered and can only say they made the process much easier than what I thought it would be, specially Kim alwayson top of things....
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“The agency especially Kim Reid was very good ......”

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Nov 10,2021
Minithumbup
By: 'Akanksha'
Nov 10,2021
1 people found
this helpful
The agency especially Kim Reid was very good at responding to my emails and sorting any problems I have had such as changing door locks, or having radiators fixed during the tenancy promptly. The agency is good. The only reason I have given 4 stars is ...
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“A supportive and friendly experience renting with 1Let...”

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Nov 10,2021
Minithumbup
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Tina-Dawn
By: 'EB'
Nov 10,2021
2 people found
this helpful
We had a wonderful experience with 1Let -- my first time being able to say that about rental experiences in Edinburgh. Kim and her colleagues were personable and responsive and we felt in good hands from start to finish. I would recommend 1Let to other ...
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“We wouldn't be where we are now without......”

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Sep 10,2021
Minithumbup
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Ken
By: 'Aga & Zibby'
Sep 10,2021
1 people found
this helpful
We wouldn't be where we are now without Ken's help 3.5 years ago when we were moving to Edinburgh from Manchester. As we were looking for a flat to rent we had seen many properties advertised by many agencies. After viewings, applications and fails we were ...
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“Just a quick note to say thanks to the 1Let t......”

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Sep 09,2021
Minithumbup
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Ken
By: 'Tony'
Sep 09,2021
1 people found
this helpful
Just a quick note to say thanks to the 1Let team, especially Ken, Tina & Kim who recently re-let my property super fast, so impressed with the speedy service & professionalism! Such peace of mind that you have people like this managing your property!...
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“I was a tenant with 1Let for a number of year......”

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Aug 05,2021
Minithumbup
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Ken
By: 'Rob R'
Aug 05,2021
1 people found
this helpful
I was a tenant with 1Let for a number of years, they are easily the best letting agents I've ever dealt with! The whole team is pleasant and professional, and any issues I experienced with the property were always resolved straight away. Can't rate the ...
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“For the most part, I've had a positive experi......”

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Jul 22,2021
Minithumbup
By: 'Jules'
Jul 22,2021
1 people found
this helpful
For the most part, I've had a positive experience with 1Let throughout my tenure. Generally, they are quick to respond if an issue arises and staff have always been friendly and professional....
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“Incompetent at fixing basic problems...”

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Jul 09,2021
Minithumbdown
By: 'Elspeth Morrison'
Jul 09,2021
1 people found
this helpful
We have water damage caused by nine leaks in under three years. This is due to 1Let's incompetence in employing an adequate tradesperson to diagnose and fix a leak in the bathroom of the rental property upstairs, which they administer. We are beyond disgusted at ...
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“Easy & Efficient...”

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Feb 10,2021
Minithumbup
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Ken
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Tina-Dawn
By: 'Liz'
Feb 10,2021
1 people found
this helpful
Living overseas I was worried that it would be difficult to get my property on the Lettings market. I contacted Ken at 1LET and I am very happy to say he guided me through the process every step of the way and was extremely helpful ...
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“I have just handed back the keys of the flat ......”

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Feb 04,2021
Minithumbup
By: 'Lynn Errey'
Feb 04,2021
2 people found
this helpful
I have just handed back the keys of the flat I have been renting from 1Let, reflecting that from my very first enquiry to them, through to all the processes of moving in, managing utility bills, effecting minor repairs etc I had an excellent experience ...
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Last updated at 11:41 AM 25/01/2016 by allAgents

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