Park & Bailey
Coulsdon branch, Coulsdon, CR5
4.1/5, 13 reviews
77% recommended
100% sales valuation accuracy
50% sales fee satisfaction

“Please please DO NOT trust this estate agent!...”

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Dec 13,2020
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By: 'Lydia'
Dec 13,2020
1 people found
this helpful
Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been agreed! We know that gazumping is legal and a reality, but I have not spoken to ONE other agent that has allowed this to happen SO far down the progress of the sale. It is simply unethical and disgustingly bad practice by this agent and there is a reason why this is actually illegal in Scotland. There should be safeguards put in place in England to protect buyers from snakes like Park & Bailey in the industry. I was shut down immediately by other agents during my house search if the property was under offer, but Park & Bailey clearly continued to entertain other offers after a sale was 'agreed' to earn an extra buck! Their only response was that it is their 'obligation' to pass on offers to their vendor, but how was an offer able to get through in the first place? I would love to see the transcript of this exchange, as I am confident it was encouraged and collusion. I can't actually believe how they can still be trading if this is the way they choose to do business. As for the vendor they are equally as sickening, choosing a couple of thousand pounds over the unwritten code of conduct that I thought we all abided by as humans. We have not only lost thousands of pounds, time and energy but will now lose our own buyer and the ability to find a new house and move before the stamp duty deadline. This agent and the vendor has cost us our future.

The experience from start to finish was also appalling, from trying to get a viewing of the property (despite meeting all criteria) right through to trying to agree on a completion date with the vendor through the agent. The signs were there from the beginning that we were part of a trap! The whole process was purposely pro-longed by the agent and the vendor for this new bidder to come along and snatch the property up from beneath us after we had spent thousands on fees! We were perfectly capable of completing before Xmas 2020, but were told that the vendor refused to vacate the property until the end of Feb (6 months after an offer was agreed!) We bent over backwards to accommodate the vendor and the agent's conditions to the point we almost lost our own buyer! We were about to vacate our own property and rent/store our belongings to satisfy our buyers at the expense of Park & Bailey and the vendor; and If we had made that decision, we would be homeless today!

Please please DO NOT TRUST this estate agent if you are a buyer (or a seller)! I am confident that this would not have been the outcome with any other agent and that comes from a LOT of personal experience within the industry, having come from a family of property developers that have bought and sold houses all their lives. This year has been hard enough without having to deal with an untrustworthy, shark-like, unethical estate agent. If you are 'progressing' a sale with this agent at the moment, PLEASE watch your back!
Was this helpful? Yes
By: Hadley Lyas
Dec 16, 2020
We are sorry to receive your complaint and have responded to your complaint in more detail via email. We requested access for viewing for you but our clients are not easy to reach and had taken time to come back to us, after all, we want to sell the home and arrange viewings. We completely understand your frustration but as estate agents acting for our clients we have a legal duty to all offers up until exchange of contracts, regardless. We cannot withhold offers which had we done so, could have cost our clients thousands of pounds in lost value and could be liable for legal action. Many clients reject offers once one has been agreed but our clients had chosen to proceed with an alternative buyer as financially they could not afford to turn it down and we cannot possibly be held responsible for the law or the instructions of our clients.

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Opening Hours
Address

Park & Bailey
150\/152 Brighton Road
Coulsdon
Greater London
CR5 2YQ
020 8763 8060

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £525,000 £750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 6 2 4 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Don’t not use these agents to buy or sell!...”

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Dec 20,2022
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Hadley
By: 'Luke Charles'
Dec 20,2022
1 people found
this helpful
I would not recommend using these agents to buy or sell. I would never buy a property from these agents, nor sell a property to anyone involved with these agents again. They are not transparent, lack of clear communication and are willing to have you ...
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“We have recently sold two properties through ......”

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May 27,2021
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By: 'Seller in Coulsdon'
May 27,2021
0 people found
this helpful
We have recently sold two properties through Park and Bailey in Coulsdon and the team were proactive in helping to get both sales over the line. Professional and courteous at all times and helped to secure both sales at a good price and in a ...
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“Please please DO NOT trust this estate agent!...”

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Dec 13,2020
Minithumbdown
By: 'Lydia'
Dec 13,2020
1 people found
this helpful
Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been ...
read full review
Was this helpful? Yes
By: Hadley Lyas
Dec 16, 2020
View all comments (1)
We are sorry to receive your complaint and have responded to your complaint in more detail via email. We requested access for viewing for you but our clients are not easy to reach and had taken time to come back to us, after all, we want to sell the home and arrange viewings. We completely understand your frustration but as estate agents acting for our clients we have a legal duty to all offers up until exchange of contracts, regardless. We cannot withhold offers which had we done so, could ...

“Great service from start to the end of process. Ginette ......”

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Apr 23,2014
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Ginette
By: 'P'
Apr 23,2014
0 people found
this helpful
Great service from start to the end of process. Ginette went the extra mile on more than one occasion, making the process of buying the property as seamless as possible. Would recommend and use Park & Bailey again on the back of this experience....
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“I started out using another agent, lured in by false ......”

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Apr 16,2014
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Sheila
By: 'Happy'
Apr 16,2014
0 people found
this helpful
I started out using another agent, lured in by false price promises despite using Park & Bailey before and getting an excellent service. How wrong I was to even have tried another agent, the service I got from Hadley, Sheila and the team was second to ...
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“We found the initial marketing advice very good and we ......”

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Oct 25,2013
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Sheila
By: 'E'
Oct 25,2013
1 people found
this helpful
We found the initial marketing advice very good and we felt confident in Park and Bailey. Our house sale was agreed very quickly after going on the market which was helped by the proactive team, however we felt that Sheila was too keen to close ...
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By: Hadley Lyas
Dec 19, 2013
View all comments (1)
Many thanks for taking the time to explain your frustration and where you felt the service level fell short of what was expected We take all comments seriously and endeavour to improve wherever possible. Whilst I fully understand your frustration, having reviewed the file, we achieved nearly 98% of the asking price and worked hard to generate interest on your property and feel we were proactive in doing this - we can only achieve of course what the market is willing to pay. With regards to Pa ...

“We received good advice regarding the marketing of our property ......”

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Aug 09,2013
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Hadley
By: 'May'
Aug 09,2013
1 people found
this helpful
We received good advice regarding the marketing of our property and realistic pricing guide in what I felt to be a difficult market to judge. As luck would have it our buyers approached us directly as they were known to us and this happened soon ...
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“The Park and Bailey team including Sheila and Jack at ......”

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May 16,2013
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Sheila
By: 'Pam'
May 16,2013
1 people found
this helpful
The Park and Bailey team including Sheila and Jack at Coulsdon have been absolutely great from start to finish. The team really did do their very best to make our sale go through and this was a little difficult. Ginette was especially great after the ...
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“Helpful, supportive, highly recommended, quality team....”

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Jun 07,2012
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By: 'bea'
Jun 07,2012
1 people found
this helpful
Helpful, supportive, highly recommended, quality team....
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“I have found the service provided by Hadley Lyas, Coulsdon ......”

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May 23,2012
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Hadley
By: 'A'
May 23,2012
1 people found
this helpful
I have found the service provided by Hadley Lyas, Coulsdon branch, in selling my property, and subsequently Ginette Bronsdon, Caterham on the Hill, in progressing the sale through to contract exchange, to be excellent. Both were very professional and provided (despite a potential conflict of ...
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“We purchased a property with Park and Bailey, Coulsdon. If ......”

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Dec 14,2011
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Ginette
By: 'Malcolm'
Dec 14,2011
1 people found
this helpful
We purchased a property with Park and Bailey, Coulsdon. If it were not for Ginette Brondson's help and care the whole deal could have fallen down at the last fence....
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“Outstanding service....”

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Jun 25,2010
Minithumbup
By: 'Ant'
Jun 25,2010
1 people found
this helpful
Outstanding service....
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“Most impressed with the helpfulness of Gill of Coulsdon branch ......”

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May 12,2010
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By: 'ax.'
May 12,2010
0 people found
this helpful
Most impressed with the helpfulness of Gill of Coulsdon branch and especially Ginnette of sales progression team with continuous updating of how a difficult chain was progressing. After 6 months of sofa surfing I'm no longer going to be n.f.a.. Whoopee!...
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Awards won by Park & Bailey, Coulsdon CR5 2YQ



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