“Generally I fathom to understand just how a property rental ......”
1 Star Review
Nov 13,2012
By:
'Very'
Nov 13,2012
Branch: London, 15 Nunhead Green
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 15 Nunhead Green
Lettings (as a Tenant)
Postcode:
12
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Generally I fathom to understand just how a property rental agency can get things so wrong. The level of customer service is beyond appalling, along with the lack of communication and the lack of action. It's not a matter of waiting for days for things to be sorted with them, or even weeks. It goes into months. Literally.
Their complaints process seems to based around ignoring you, and then when things escalate,rude and threatening. Once they have your deposit and first months rent, they just don't want to know. Having looked at the recent positive reviews on this site and the prior negative ones, I can only assume that Wooster & Stock have got all their employes to write positively about them. In particular their MD complained about this site on EstateAgentToday.co.uk, thus I imagine these positive reviews are a damage limitation exercise.
I can only recommend people to avoid this company at all costs. Please read the early negative reviews for a true experience.
What agent could do to change your mind?
The agent could have addressed issues within a reasonable time scale.
The agent could have stopped the blatant lies.
The agent could have kept their promises.
The agent could have stopped being excessively rude.
The agent could have performed the role of an agency.
The agency could have provided a basic level of customer service.
The agency failed.
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