“I was happy with the experience of using W&S. ......”
4 Star Review
Jul 31,2012
By:
'MC'
Jul 31,2012
Branch: London, 15 Nunhead Green
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode:
Branch: London, 15 Nunhead Green
Sales (as a Vendor)
Postcode:
6
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I was happy with the experience of using W&S. I saw and spoke with several different agents before deciding who to go with. I negotiated a 1% commission and I liked the manager who was 'normal' and not overly 'salesy' which several of the other agents had been.
I was optimistic about a quick sale and heard all the right noises from all the agents seen. I opted for W&S due to the 1% and I liked how they came over.
My property was sold within a month - perfect. I had found the initial process of getting my particulars right a little painful but I know I'm fastidious about detail. The numbers of viewings was not as high as I would like and it did concern me, a little more reassurance from the agents would have been appreciated as this was all very new to me. It's always good to have someone manage your expectations so you know what to expect, and more to the point what not to expect.
The one glitch in the process was the actual sale, I think there was some miscommunication which led to me moving out of my flat early and having to put my possessions into storage in anticipation of my new property being ready. Basically, my buyer was in rented accommodation and I was told that she needed 4-6 weeks between exchange and completion as she was renting. We had primarily said we were aiming for completion mid July.. but I assumed that this was very much dependant on when exchange would take place.. and thus 4-6 weeks after that. She had problems confirming her mortgage so this pushed this process on.. then it was all agreed and I was asked if mid July was ok, I said no but she had already handed in her notice on her rental property as she was on a two month notice.. so none of the figures added up. I was obliging at extra cost to myself - storage, moving twice etc. So, overall I was happy with the sale, but I think they should have been sharper on the detail. Whilst I would use them again, I would definitely hound them for more detail.. but I think that's an overall learning of buying and selling.
6
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Thanks for the good review and the feedback we will definitely work on improving our communication, and hopefully if we do work together again in the future we can turn 4 stars into 5!
Hope you are getting settled in to your new home!
All the best Wooster Sydenham