67% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jul 02,2015
Jul 02,2015
3
people found
this helpful
this helpful
I found the staff that I dealt with at William H Brown to be outwardly helpful but seemed to quickly become obnoxious and awkward once I wanted to change some minor things in my contract. I felt like any questions I asked were a huge problem for the staff that I dealt with. They seemed to lack any kind of empathy for my requests about finances and were simply happy for me to keep throwing money at them seemingly for nothing. I really got the impression that they were only interested in tearing as much money out of me (and the landlord) as possible.
A letting agent that manages a property should have at least some kind of caring attitude, here I felt I was an inconvenient part of their job that they wanted to get rid of as soon as possible.
A letting agent that manages a property should have at least some kind of caring attitude, here I felt I was an inconvenient part of their job that they wanted to get rid of as soon as possible.
What agent could do to change your mind?
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.Attached Filesnbsp;
Comment on agent fees
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.
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Latest Reviews
15th Jun 2020
reviewed by 'John'
20th Aug 2018
reviewed by 'Graeme'
11th Jun 2018
reviewed by 'Anonymous'
10th Apr 2018
reviewed by 'Nashynash'
11th Sep 2017
reviewed by 'CRAPPY'
14th Mar 2017
reviewed by 'Disgruntled'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £254,000 | £254,000 |
| Lettings | 100% | 67% | £475 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 1 | 2 | 0 | 0 | 1 | 0 |
Areas covered
- NR17
- NR16
- NR9 4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 15,2020
Jun 15,2020
0
people found
this helpful
this helpful
I have successfully rented my property in Derby for over a decade with Sequence. During this time i have received fantastic service both from a marketing/ rentals perspective as well as receiving a superb managed service....
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Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Being in the same house for 12 years and entering the 'moving house market' the choice or mortgages and avenues to go down was somewhat a maze. The service from Rebecca at William H Brown was fantastic. Nothing was an issue and the leg work completed ...
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Comment on agent fees
As per the rest of the agents in the same town.
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Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Even though we have now sold through William H Brown the service received was nothing short of awful. Complaints made and absolutely nothing done about it. Had many people ask about our experience with them and have told them to stay clear. Want your money ...
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Apr 10,2018
Apr 10,2018
0
people found
this helpful
this helpful
After a very disappointing experience with another estate agent we were extremely impressed with the W H Brown service from the start of the process to the final sale.
I would have no hesitation recommending their services to others. They renewed our faith in estate ...
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Sep 11,2017
Sep 11,2017
2
people found
this helpful
this helpful
DO NOT USE! Incompetent, rude, useless. Treated us with total disrespect. Wish we had never used them. Did little short of nothing for the money we paid....
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Comment on agent fees
Extortionate for the work they actually did!
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Mar 14,2017
Mar 14,2017
6
people found
this helpful
this helpful
Absolutely disgraceful experience. We went to William H Brown as we were assured our property would be looked after during the letting term. Firstly they duped us into agreeing a 12 month contract, not mentioning that they are only contracted to carry out an inspection per ...
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Jul 02,2015
Jul 02,2015
3
people found
this helpful
this helpful
I found the staff that I dealt with at William H Brown to be outwardly helpful but seemed to quickly become obnoxious and awkward once I wanted to change some minor things in my contract. I felt like any questions I asked were a huge ...
read full review
read full review
What agent could do to change your mind?
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.Attached Filesnbsp;
Comment on agent fees
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:07 PM 14/06/2018 by Cliff Tsang
