“Well What can I say about this company other than ......”
1 Star Review
Feb 16,2015
By:
'Shaun'
Feb 16,2015
Branch: Andover, 23 - 25 London Street
Services: Lettings (Prospective customer)
Rent PCM: £499
Would you recommend?: No
Postcode: RG28
Branch: Andover, 23 - 25 London Street
Lettings (Prospective customer)
Rent PCM: £499
Postcode: RG28
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Well What can I say about this company other than EXTREMELY TERRIBLE customer service. My other half had arranged to view a property through the Your Move Andover. Upon trying to arrange a earlier date and time was told the company DID NOT do weekend viewings but could arrange an earlier time on the original date. When phoning to confirm the viewing my other half was told very rudely and abruptly that the property had gone over the weekend through a viewing. Thought company did not do viewings???? After a lengthy debate regarding it I contacted the branch myself to speak to the Branch manager only to be put through to the Lettings manager as branch manager doesn't deal with customers???? Question this.. To find out it was the girl I spoke to on Saturday who specifically stated she was the Saturday girl Was actually the L. Manager. Becky. So not only did she lie about her position she also lied about the viewings procedure. Clare who made the original viewing also stated that we would be meeting and dealing directly with the Landlord including the viewings. On Saturday I was told by Becky that they could not get hold of the landlord who had the keys to the property. But would obtain them today. So how did they do a viewing without keys? If I could I would rate this company with a 0 star rating but unfortunately I have to give it a 1.
What agent could do to change your mind?
Better attitude
Dont lie to future tenants
Know the company policy Esspecially if you the manager
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