“Most of the process was done whilst I lived in ......”
1 Star Review
Oct 17,2014
By:
'Unhappy'
Oct 17,2014
Branch: Sheffield, 977 - 979 Ecclesall Road
Services: Sales (as a Vendor)
Sold price: £240000
Would you recommend?: No
Postcode: S11
Branch: Sheffield, 977 - 979 Ecclesall Road
Sales (as a Vendor)
Sold price: £240000
Postcode: S11
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Most of the process was done whilst I lived in another house:
They took the photos of the exterior of the house on a rainy day and a took terrible photo of the master bedroom but despite several requests to come out and re-take them I was ignored.
They published my customer acceptance document on the websites and had to take the details down on the first day for two days, thus missing the "show me new properties in the past 3 days" searches.
They never volunteered viewing feedback, and there was very little given when pressed.
They arranged viewings without telling me.
They forwarded seller offers without verifying that the seller had money in place.
They arranged a viewing and then deleted it from their system, thus leaving the seller sat on the drive with no-one to show them around. Fortunately my mother happened to be passing and conducted the viewing for me.
I eventually gave them notice to stop marketing my property but they managed to find a buyer with just days to spare, and even then failed to mention that the buyers hadn't got a mortgage arranged.
Overall Reeds Rains couldn't have been much worse.
What agent could do to change your mind?
The agent should basically have done the exact opposite of the service they gave to me:
1. Better photos and actually change them as requested
2. Give feedback after every viewing, even if to say the viewer refused to give any
3. Validate every offer and state whether or not the offer has been checked and good to proceed
Attached Filesnbsp;
Comment on agent fees
For the poor service they gave me they should have reduced their fees.
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