“I contacted King and Chasemore for a market appraisal. I ......”
1 Star Review
Sep 02,2014
By:
'Deborah'
Sep 02,2014
Branch: Brighton, 49-50 Lewes Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BN1
Branch: Brighton, 49-50 Lewes Road
Sales (Prospective customer)
Postcode: BN1
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I contacted King and Chasemore for a market appraisal. I chose them because they telephoned me every day for six months, because I had previously been on the market 2 years ago.
At first they photographed and marketed and promised everything under the sun. Feedback, a sale, negotiations, a regular update. This is not what I experienced. Their pitch was agressive, to say the least. Based on a couple of offers, they advised me drop my price but I refused. After 5 weeks of scattered communication between 5 staff members and myself I dis-instructed King and Chasemore and went elsewhere for assistance in selling my house because that was not what I was getting from them. Four days after I had emailed them my cancellation and asked them for to return my key, they turned up on my doorstep, with a prospective buyer, and they let themselves in, only to be greeted by a disgruntled me. At the door I explained I had no knowledge they were showing anyone the property and it had not been arranged. As I closed the door on a clearly confused staff member, he turned to the prospective buyer and said I had now changed my mind. I was furious and reiterated at the door I had cancelled my agreement. King and Chasemore said they had no knowledge of my cancellation and advised they had not received the email. The office manager contacted me and demanded to know why I had cancelled my agreement and wanted a valid reason. I tried to explain that I wasn't prepared to give a valid reason at that time and advised I wanted my key returned. The office manager went on and on and constantly talked over me as I tried to speak. I felt intimidated by his actions and therefore had no choice but to hand the phone to my dog. I gave King and Chasemore another week to return my key and they didn't. So I went into the office and demanded they give me my key back. At first they handed me the wrong key and then they found the right key and in fairness I don't really need to say anymore. Very let down, very intimidated by staff, very sure I won't be going there again.
What agent could do to change your mind?
The agent couldn't have said or done anything. Much staff training and a different approach is needed.
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