100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
72% lettings fee satisfaction
We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes ...
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We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes and are also ARLA accredited.
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2024
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Latest Reviews
View all Reviews 108
27th Jun 2022
reviewed by 'Al-Kharat'
24th Jun 2022
reviewed by 'Sian'
10th Oct 2021
reviewed by 'Ela'
23rd Apr 2021
reviewed by 'Simone'
12th Oct 2020
reviewed by 'Sophie'
1st Oct 2020
reviewed by 'Lucy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £442,000 | £442,000 |
| Lettings | 100% | 72% | £690 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 0 | 24 | 12 | 1 | 0 | 1 | 0 | 4 | 0 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 10,2012
Jul 10,2012
0
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She is always very prompt in her dealings and when a property becomes available for rent she always manages to let it out before the previous tenants leave. We are very happy wih her and always feel she gives us her best and believe she ...
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Jul 09,2012
Jul 09,2012
0
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I have always found ALL of the PG Estates employee extremely prompt, professional and personal. Having a property to let is a blessing of which I'm grateful for, but having the time to manage the whole thing just isn't part of my reality, so I'm ...
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Jul 06,2012
Jul 06,2012
1
people found
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As a landlord who is letting out my own property (which has also been my own home) I need an agent who I can totally trust. PG Estates do everything for me and I can relax knowing that they choose good tenants, have a professional ...
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Jul 01,2012
Jul 01,2012
0
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We have used Jo at PG Estates for the last 3 lettings of our flat, and each time she has provided an excellent, and very friendly service. I have no hesitation in recommending her and PG Estates for their professionalism, as well as for their understanding ...
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Jun 30,2012
Jun 30,2012
0
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The best decision we have made was to choose PG Estates, Victoria Collins and her team were a delight. They were not only profesional, as well as very approachable; all of our questions and concern were always heard and taking into consideration. We felt extremely ...
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Jun 28,2012
Jun 28,2012
0
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My property is both managed and marketed by PG Estates. I have always found them to be a responsive, switched-on and a professional organisation. Having worked with other managment companies in the past, P&G are a breath of fresh air. In terms of managing ...
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Jun 24,2012
Jun 24,2012
0
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I am a landlord and have been With PG Estates for years. I have found this agency excellent and absolutly perfect honest and acted with total integriy. All the staff have been courteous and have acted responsibaly at all times and have always called back ...
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Jun 06,2012
Jun 06,2012
0
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PG Esates have supported me fantastically well over 8 years letting a property for me in islington. Always attentive and proactive. Just recently when we were changing tenants the whole team worked very quickly to get new tenants, and also really helped in getting all the ...
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May 31,2012
May 31,2012
0
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I have been a Landlord for many years experience and have been using PG Estates for my property in London for 10 years. I have always found all the staff to be polite courteous and acted always responsibly. What I find incredibly helpful is if they ...
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May 25,2012
May 25,2012
0
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It is rare that a rental agency manages to distinguish itself in a business full of mediocre firms with little sense of real customer service. But PG Estates stands out as a class act, combining efficiency, courtesy and value for money that makes it a ...
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May 13,2012
May 13,2012
0
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PG Esates have been looking after my property for 6 years now and I've never thought about moving to anyone else. Their staff are friendly real people (no real estate patter here), they respond to queries quickly, and I've never had to worry about my place ...
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Apr 30,2012
Apr 30,2012
0
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It all started with us calling out of office hours and got a quick response by text, telling us to call the office the day after. So first thing in the morning I did just that. We were so lucky to arrange a viewing the ...
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Mar 30,2012
Mar 30,2012
0
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We have let our flat through PG Estates for over 6 years and we are happy with the job they do. They are quite efficient and friendly and importantly there are no hidden charges unlike some big name agencies...
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Mar 28,2012
Mar 28,2012
0
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I have used PG Estates for a number of years now to let my property. In all my dealings with PG Estates, I have always had a great service - which is to find suitable tenants quickly. The process is always professional, the advice genuine, ...
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Mar 15,2012
Mar 15,2012
0
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We would highly recommend PG Estates. We found them to be ultra reliable and completely straightforward, which was a contrast to our experience elsewhere.
PG Estates were able to find us an excellent property and we were able to arrange our move with a minimum ...
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Mar 09,2012
Mar 09,2012
0
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I found PG Estates to be very helpful and efficient when it came to our tenancy which we took up in late 2011. The service provided was first class ands till continues to be to this day. PG Estates handled everything quickly, efficiently and professionally and ...
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Feb 28,2012
Feb 28,2012
0
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We found PG Estates after a terrible ordeal of our flat falling through last minute with another agency (David St James who I would profusely not recommend., they still havent paid our money back it's been three weeks..).
Victoria at PG estates was aware of ...
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Feb 28,2012
Feb 28,2012
0
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I would highly recommend PG Estates.
They are true professionals and 'real people' who enjoy helping find the right home for you, they are available to speak to when you need them and go the 'extra mile' to ensure both the Landlord and Tennant is ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
Last updated at 2:37 PM 15/03/2014 by ed gormley
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
