100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
72% lettings fee satisfaction
We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes ...
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We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes and are also ARLA accredited.
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2024
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Latest Reviews
View all Reviews 108
27th Jun 2022
reviewed by 'Al-Kharat'
24th Jun 2022
reviewed by 'Sian'
10th Oct 2021
reviewed by 'Ela'
23rd Apr 2021
reviewed by 'Simone'
12th Oct 2020
reviewed by 'Sophie'
1st Oct 2020
reviewed by 'Lucy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £442,000 | £442,000 |
| Lettings | 100% | 72% | £690 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 0 | 24 | 12 | 1 | 0 | 1 | 0 | 4 | 0 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 22,2015
Apr 22,2015
0
people found
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Vayia from PG Estate was very helpful and kind to make out check in and check out as smooth as possible. PG also managed the viewing for next tenants with minimum disruption for us which was very much appreciated....
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Apr 15,2015
Apr 15,2015
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My experience renting a flat through PG States was great. I would like to thank Nital, Florence, Nancy and Ed for all the attention given and competency provided. Every single problem was quickly address with their support.
I sincerely recommend the PG States for anyone ...
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Mar 17,2015
Mar 17,2015
0
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The House i was living for 3.5 years was being managed by PG Estates. They are very responsive to our communications and try to resolve all the issues the soonest possible, most of them the same day as they have very capable Handyman who attends on ...
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Jul 15,2014
Jul 15,2014
3
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I've found the level of service from PG Estates nothing less than abhorrent. Emails are consistently not replied to and when they have tried to contact me and my flatmate they have neglected to include one of us on the email. This was the case ...
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Jul 07,2014
Jul 07,2014
0
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The people from the agency have always answered my questions on short notice and have treated the start and end of lease with due diligence.
They have been precise and helpful.
No problems whatsoever....
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Feb 04,2014
Feb 04,2014
0
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21st January 2014
Mr E Gormley
PG Estates
350 Upper Street
London
N1 0PD
Dear Ed,
It is now twelve months since we switched the management of our portfolio of properties from our previous managing agent (a national chain) to your company.
The change has been a ...
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Nov 22,2013
Nov 22,2013
1
people found
this helpful
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I own two flats in Islington which are fully managed by PG estates. Unlike many companies, they offer a hands on personal service where you know your property is being handled efficiently and with care. I would recommend them to anyone as being trustworthy and ...
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Nov 01,2013
Nov 01,2013
4
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I am no longer a tenant of this dreadful company and hateful property...thankfully, but I felt I had to leave a message to warn other people with regards to the agent and property!
Firstly the viewing was a pressured experience where the agent had ...
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What agent could do to change your mind?
Don't accept properties on to your books that have anti-social or other issues that are going to make prospective tenants lives a misery. Make landlords accountable and ensure they resolve any issues before you will represent their property. Stop multiple party viewings, it really is unprofessional and doesn't give people a chance to think clearly about the situation.Attached Filesnbsp;
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Jul 28,2013
Jul 28,2013
0
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We used PGEstate to find a house to rent in December 2012.
We had nothing particular to say about PGEstate until a few days ago:
We had an important issue about water leaking from the guttering into one of the rooms. We contacted PGEstate: a person ...
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Jul 09,2013
Jul 09,2013
0
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They managed the flat for the owner who passed away and after his demise there were complications with the settlement of the estate. They were always very willing to provide help and information even 3 years after they no longer managed the flat nor they were ...
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Jun 26,2013
Jun 26,2013
0
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I have know PG Estate team for more than 4 years and they are excellent in service and top class professionals who have demonstrated they are genuinely care about their clients (regardless tenants or landlord). Ed Gormley is a great team leader and well respected by ...
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Jun 06,2013
Jun 06,2013
0
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I am an overseas landlord who has several properties that have all been managed by PG for many many years. I cannot fault the service from them and they go above and beyond the call of duty to help manage these for us. They have ...
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May 13,2013
May 13,2013
0
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We have taken two riverside properties through PG Estates and have been tenants with them since 2010. As a landlord myself, I decided to rent out my own home in West hampstead and move to the river in rented accomodation for a few years. PG Estates ...
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Apr 10,2013
Apr 10,2013
0
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I rented my flat in Islington for 4 years with PG Estates and was very happy with the service they provided. They were always a pleasure to deal with, and they managed my property very professionally and efficiently. Both myself and my tenants were delighted to ...
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Apr 10,2013
Apr 10,2013
0
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Always incredibly responsive, polite and helpful. Have gone out of their way to help me on things they didnt necessarily need to - eg getting historical details of rental income for tax return. Seem to have excellent record keeping and administrative processes - far better ...
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Mar 26,2013
Mar 26,2013
0
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Ed Gormley and PG Estates have been our agent since my late wife bought the flat in 1990, and we served overseas in the Foreign Service.
Their service has been exemplary. Problems have been dealt with quickly. New tenants found quickly and have never been a ...
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Mar 20,2013
Mar 20,2013
0
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PG Estates was very professional and reactive. The process was quick and transparent. Laura who I have been dealing is very friendly and on top of things....
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Mar 13,2013
Mar 13,2013
0
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Very straight forward to deal with, and upfront about management issues. So far tenants found and vetted by pg have been very good. Costs have been reasonable and nothing hidden....
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Mar 13,2013
Mar 13,2013
0
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PG Estates have been handling the letting of my property since 2007. I've found them to be very efficient in finding tenants, collecting rent and dealing with any repairs and issues. I spend some of my time out of the country and they've also been very ...
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Mar 11,2013
Mar 11,2013
1
people found
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I have been using PG Estates for well over a decade and have nothing but praise for the fast, friendly and
extremely efficient service they provide. If there is a problem they contact me and then deal with it: everything one could want from a ...
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Mar 02,2013
Mar 02,2013
0
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PG Estates Islington have managed my property in North London for the last 18-months. They quickly fix any maintenance/issues at the property and they take the time to find tenants that meet my criteria. Overall I experience a professional and personal service, from Ed ...
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Feb 26,2013
Feb 26,2013
0
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PG Estates has been my letting agent for approximately twelve years and we have a good working relationship.
In spite of the company expanding, many of the staff have remained the same and I find them very friendly and helpful.
What is more, several of ...
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Feb 26,2013
Feb 26,2013
0
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We have used PG Estate for over 13 years and they have been great. Ed Gormley and team are a pleasure to deal with. Any problems they sort it out to best for both tenant and landlord!...
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Feb 25,2013
Feb 25,2013
0
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Agent manages the flat -letting, annual survey of letting-rates. Manages contact to tenant very good. Provides excellent builder-service for repair-works....
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Feb 18,2013
Feb 18,2013
1
people found
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We have a number of properties in the Spitalfields / Shoreditch area which have been let and managed by PG Estates since they took over our original agents in 2008. We have always found them to be very effective in dealing with issues in a timely fashion ...
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Feb 18,2013
Feb 18,2013
0
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We have been with PG Estates for nearly ten years and they have provided a consistently professional service. They have competently managed our tenants and their needs, from buying new furniture to fixing & repairing. I have always felt confident that our flat is in good ...
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Feb 15,2013
Feb 15,2013
0
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PG took over the lettings and management of my property when they acquired my former agents several years back. I have never met any of them, but found all of their staff courteous and efficient over the phone. Their advice has been considered and sound, ...
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Feb 15,2013
Feb 15,2013
0
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PG are efficient, prompt and responsive. That has been much appreciated, especially when it comes to a tenant moving out and seeking a new one....
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Feb 14,2013
Feb 14,2013
0
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Extremely helpful and flexible with the whole process of referencing, contract signing and exchanging of keys which made it a very smooth process of moving.
Had a problem with the water pressure when first moved in and they acted and responded quickly.
Everyone who we've ...
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Feb 10,2013
Feb 10,2013
0
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I have rented out my flat in Tufnell Park through PG Estates for at least 13 years, when I moved overseas. The main reason I use PG Estates is that they are proactive. They organise everything. All with minimum fuss. I would definitely recommend them....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
Last updated at 2:37 PM 15/03/2014 by ed gormley
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
