Pattinson Estate Agents
2.5/5, 215 reviews
38% recommended
81% sales valuation accuracy
75% sales fee satisfaction
56% lettings valuation accuracy
59% lettings fee satisfaction

Property Features

Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property ... show more Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property auctions, commercial and business transfer sales and surveys and energy performance certificates. We are available 8am-9pm 7 days a week!

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Latest Reviews

 View all Reviews 215
5th Feb 2024
reviewed by 'Graham'
“Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down ......”
12th Jan 2024
reviewed by 'Eri'
“I don't know about the outbe services but the bidding process is a scam guys. They raising the bidding by ......”
27th Nov 2023
reviewed by 'Rubbish'
“DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text about fake auctions ......”
12th Oct 2023
reviewed by 'Sarang'
“Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to ......”
3rd Oct 2023
reviewed by 'Unhappy'
“Their auctions are not real, they can extend the auction as long as they wish, mysterious bids 1,000 more 1 minute before ......”
9th Jun 2023
reviewed by 'Chris'
“I should've known from day one as the valuer couldn't be bothered to come out. No communication whatsoever. I called ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 75% £24,500 £380,000
Lettings 56% 59% £375 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 13 7 34 45 20 16 13 3 54
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Pattinson Estate Agents Branches (view all 29)
Alnwick, NE66
Ashington, NE63
Bedlington, NE22
Blyth, NE24
Chester Le Street, DH3
Consett, DH8
cramlington, NE23
Durham City, DH1

“sold my property through online auction used ......”

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Jan 04,2021
Minithumbdown
By: 'darren'
Jan 04,2021
1 people found
this helpful
sold my property through online auction used option 2 witch was supposedly all fees paid £2400 i asked 3 times if everything was included and was told yes, but no,i had to pay there solicitors £1200 for fees,so ended up £3600 lighter, conmen!...
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“The lied repeatedly on the phone, dismissed a......”

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Nov 17,2020
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vinny
By: 'matt'
Nov 17,2020
4 people found
this helpful
The lied repeatedly on the phone, dismissed all concerns as nonsense and used high pressure sales tactics. The moment we signed they sent a fee that was 20x what they lead us to believe which was hidden away in the small print and immediatley threatened ...
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“AWFUL. Rubbish from the start for a first tim......”

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Jul 29,2020
Minithumbdown
By: 'Me'
Jul 29,2020
5 people found
this helpful
AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole apllication process took much longer and I was handing in the wrong things without being advised that ...
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“Pattinson provides Misleading and Misrepresen......”

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Apr 29,2020
Minithumbdown
By: 'K'
Apr 29,2020
2 people found
this helpful
Pattinson provides Misleading and Misrepresented information. I bough a property at an online auction. They were not fair and honest. Be aware they manipulate auction bids and times internally. Some of the agents I dealt with were rude and unprofessional. Also, I was pushed to ...
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“Poor service at Stockton. Rent fee was high s......”

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Apr 29,2020
Minithumbdown
By: 'Jo'
Apr 29,2020
0 people found
this helpful
Poor service at Stockton. Rent fee was high so went to acorn Lettings. Pattinsons Been playing awkward. Saying they wouldn't reduce fee for rent. Then when going to acorn reducing the fee then. Too late!...
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“Be very careful buying from these Estate agen......”

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Dec 17,2019
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Katherine
By: 'Steven'
Dec 17,2019
2 people found
this helpful
Be very careful buying from these Estate agents, their fees are exorbitant and the service is terrible, they omit to inform you of important information...
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“Travelled from Glasgow to Newcastle to view a......”

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Dec 17,2019
Minithumbdown
By: 'Claire'
Dec 17,2019
3 people found
this helpful
Travelled from Glasgow to Newcastle to view a property , knocked on the door as property was empty the estate agent was showing us the property however when the agent answered the door she told me she was busy and to look around , when I asked ...
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“Put our apartment on the market 2 years ago a......”

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Nov 04,2019
Minithumbdown
By: 'Ray'
Nov 04,2019
1 people found
this helpful
Put our apartment on the market 2 years ago at the price they valued it, made the fatal mistake of paying them up front and apart from doing the usual advertising on Rightmove etc they did very little else, apart from loose my keys. Have now ...
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“STAY CLEAR!!!...”

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Nov 01,2019
Minithumbdown
By: 'James'
Nov 01,2019
4 people found
this helpful
Horrendous - the entire staff don't know their*** from their elbow, it seems. We had a myriad of maintenance-related issues with the property, and repairs took months to complete or weren't attended to at all! We waited 6 months to use a washing machine, as the ...
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By: Rental Admin Team
Nov 11, 2019
View all comments (1)
Good Afternoon, thank you for your comments. As per our previous correspondence, all maintenance work appears to have been carried out promptly where authorised by the landlord. All information provided for referencing purposes is factual and we will respond accordingly to questions on issues such as; rent arrears, antisocial behaviour, complaints, condition and cleanliness of the property. Where there is a dispute over any proposed deductions from the deposit, the TDS will arbitrate ove ...

“Pattinsons Estate Agents Whickham...”

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Oct 24,2019
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Ian
By: 'William'
Oct 24,2019
1 people found
this helpful
Pattinsons have been absolutely fantastic in marketing and selling my bungalow in Whickham. Ian, Lyndsay and Jodi were all extremely professional and helpful throughout the process, and I was thrilled with the outcome they managed to achieve. Highly recommended....
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“Wish I could give zero stars....”

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Sep 27,2019
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Lauren
By: 'Kate'
Sep 27,2019
2 people found
this helpful
Wish I could give zero stars. I told Pattinsons that I needed to move into a property by a certain date, I went to view a property and they said I would definitely be able to move in by my date. They kept forgetting to ...
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“Travelled from Kent to Durham for a viewing. ......”

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Sep 07,2019
Minithumbdown
By: 'Robert'
Sep 07,2019
1 people found
this helpful
Travelled from Kent to Durham for a viewing. 30 minutes before appoinemnt with agent, they inform me they do have the key and cancelled my viewing. 6 hr drive wasted! Please avoid!!!...
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“0 stars if I could...”

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Aug 29,2019
Minithumbdown
By: 'Siobhan'
Aug 29,2019
2 people found
this helpful
0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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“0 stars if I could...”

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Aug 29,2019
Minithumbdown
By: 'Siobhan'
Aug 29,2019
0 people found
this helpful
0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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“Very pleased with james property promotional ......”

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Aug 22,2019
Minithumbup
By: 'Mr'
Aug 22,2019
0 people found
this helpful
Very pleased with james property promotional photography and no deposit fees package ,much better than the dowens representative lapsidasical approach with poor quality property promotion....
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“Avoid using!...”

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Jun 20,2019
Minithumbdown
By: 'Unhappy'
Jun 20,2019
3 people found
this helpful
I would avoid using Pattinson’s under any circumstances. The list is endless they over valued my property, harassed me everyday with regards to their conveyancing services. On top of this they divulged information to other prospective buyers and estate agents with a total disregard ...
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Comment on agent fees
Unwarranted
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“Happy to recommend...”

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May 05,2019
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Ian
By: 'Julian'
May 05,2019
1 people found
this helpful
My family used Pattinsons Whickham branch to sell a pair of flats we had recently inherited. Living some distance from the property we needed a local agent who could take control of the sale all supervise all the viewings. Ian Robson took time with us ...
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“Do Not Use...”

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Apr 29,2019
Minithumbdown
By: 'JW'
Apr 29,2019
6 people found
this helpful
We had three good options for renting a house with different estate agents. In order to win the business Pattinson gave us a good deal so we agreed terms on a house and paid a holding deposit. A week later after we had turned down ...
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“Quicker sale than other agents...”

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Apr 26,2019
Minithumbup
By: 'Simon'
Apr 26,2019
0 people found
this helpful
I had my property on with different agents firstly (no names...Sarah Mains - who wanted to charge more - arranged veiwings but not so great on the feedback side) So after 8 ish months with SM I went to Pattinsons. Ian came and valued the ...
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Comment on agent fees
Lower than what other local agents were charging.
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“Been with Pattinson Durham Branch for the past 14 weeks, with ......”

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Apr 25,2019
Minithumbdown
By: 'Maiden'
Apr 25,2019
4 people found
this helpful
Been with Pattinson Durham Branch for the past 14 weeks, with regards to sale of my property, in this period we have not had a single viewing . We have expressed our concern regarding this via email and they have not had the professional decency to reply, ...
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Comment on agent fees
Average, same as others.
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“Top service...”

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Apr 20,2019
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Lauren
By: 'Mike'
Apr 20,2019
0 people found
this helpful
The team at Forest Hall were excellent - worked very hard at selling my house and keeping me up-to-date at all times. Very happy with the sales service they provided....
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“Great support...”

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Apr 16,2019
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Alia
By: 'O.M'
Apr 16,2019
0 people found
this helpful
I had a really good experience with Alia. I got emails of houses that matched my search requirement and good follow-up. She was very nice and professional....
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Comment on agent fees
Good
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“Buyer...”

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Apr 12,2019
Minithumbup
By: 'KG'
Apr 12,2019
0 people found
this helpful
Forest Hall Team did a good job talking me through the start process of purchasing my new house. Very helpful overall and answered my queries. I felt that they were honest from the start....
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Comment on agent fees
N/A
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“Brilliant Service...”

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Apr 12,2019
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Cathryn
By: 'Vikram'
Apr 12,2019
0 people found
this helpful
I have been dealing with Whitley Bay Branch for several years For Buying /Selling And Renting . Staff have always been Brilliant Always Happy to advise and Help I Buy/Sell and Rent out Propertied Keith Pattinson is always my first choice . would highly recommend. Vikram ...
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Comment on agent fees
Reasonable
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“Excellent Service...”

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Apr 08,2019
Minithumbup
By: 'Julie'
Apr 08,2019
0 people found
this helpful
Really helpful and positive experience throughout. Any queries are responded to in a timely fashion from a team of very supportive staff. Well deserved 5 stars for Whitley Bay Pattinson's....
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“Bought and Sold in 1 week...”

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Apr 03,2019
Minithumbup
By: 'Bought'
Apr 03,2019
0 people found
this helpful
Great Job selling and buying with the team. Went our their own way to accommodate additional viewings and support on moving day....
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Comment on agent fees
Perfect
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“Great service....”

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Apr 01,2019
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Lauren
By: 'Christopher'
Apr 01,2019
0 people found
this helpful
The staff were very good and professional.I dealt mail with Lauren both on visits and over the phone. She was always cheers and upset and kept me information. Thank you all very much....
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Comment on agent fees
Fees served reasonable
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“Excellent Service...”

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Apr 01,2019
Minithumbup
By: 'Russell'
Apr 01,2019
0 people found
this helpful
The best of service from all the Whitley Bay Team Big thanks to Sharon, Helen, Louise and all the team...
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“Excellent service!...”

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Mar 31,2019
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Joanne
By: 'David'
Mar 31,2019
0 people found
this helpful
Joanne and the team at Forest Hall are brilliant. Always answer questions promptly and keep you in the picture. Thank you!...
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Comment on agent fees
Not bad.
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“Excellent service from Helen...”

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Mar 31,2019
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Helen
By: 'Alison'
Mar 31,2019
0 people found
this helpful
Helen was exceptional and did everything she could to support our purpose. I would highly recommend the Whitley Bay branch....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Pattinson Estate Agents

Regional Awards won by Pattinson Estate Agents

Individual Branch Awards

Washington, NE38



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