Letters Group
4.8/5, 76 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
69% lettings valuation accuracy
82% lettings fee satisfaction
Letters Group are a family run independent Sales and Letting Agent. We have been serving customers for 27 years within Peterborough and the surrounding villages.Selling or Renting your property is not an everyday experience and it is essential that when you do you feel that your best interests are at ... show more Letters Group are a family run independent Sales and Letting Agent. We have been serving customers for 27 years within Peterborough and the surrounding villages.

Selling or Renting your property is not an everyday experience and it is essential that when you do you feel that your best interests are at the forefront of the team who you are dealing with. Here at Letters Group we strive to ensure that your experience with us is enjoyable and successful from start to finish.

We have been selected to be the area representative of the world’s largest relocation company, Cartus. Through the Relocation Agent Network, we have access to handpicked independent agents throughout the UK to assist your next move.

All our properties are presented to a high quality standard with free 3D floor plans and a personalised description. We advertise on all the leading property portals, Rightmove, Zoopla, On The Market and AllAgents.
Letters Home Rentals, Sales & Block Management in Peterborough

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £70,000 £940,000
Lettings 69% 82% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 7 2 33 0 18 0 2 2
Areas covered
  • PE1
  • PE2
  • PE3
  • PE4
  • PE5
  • PE6
  • PE7
  • PE8
  • PE9
Address

35 Broadway
Peterborough
Cambridgeshire
PE1 1SQ
01733 567 123, 01733 567 124

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA ARMA TPOS Sales TPOS Lettings TPOS TDS Relocation Agent Network
Latest Properties for Sale   2

“Very unprofessional approach regarding the re......”

Share on :
May 12,2023
Minithumbdown
Denise
By: 'Denise Wilmot'
May 12,2023
1 people found
this helpful
Very unprofessional approach regarding the refusal to transfer our Management Companies funds following appointing a new block management company. Gary from Letters has delayed responding to the new agents and despite being chased by them and myself he has still not transferred the companies money. ...
read full review
Was this helpful? Yes
By: Gary Martin
May 17, 2023
View all comments (1)
I'd like to state clearly that WE resigned as managing agents on moral principle. It is highly unusual for us to terminate a relationship so will let whoever reads this review form their own conclusions but to clarify the bank account belonged to you and was under your control at all times. We firmly believe that we have acted in a professional manner. ...

“Being a first time buyer, Robert has made thi......”

Share on :
Jan 20,2022
Minithumbup
Robert
By: 'Sandy'
Jan 20,2022
0 people found
this helpful
Being a first time buyer, Robert has made this journey wonderful! He has answered all questions that I've had, and is always on the ball! I would highly recommend Rob as his patience and knowledge is brilliant!...
read full review
Was this helpful? Yes

“Being a first time buyer, Robert has made thi......”

Share on :
Jan 20,2022
Minithumbup
Robert
By: 'Sandy'
Jan 20,2022
0 people found
this helpful
Being a first time buyer, Robert has made this journey wonderful! He has answered all questions that I’ve had, and is always on the ball! I would highly recommend Rob as his patience and knowledge is brilliant!...
read full review
Was this helpful? Yes
By: Robert Jarvis
Jan 20, 2022
View all comments (1)
Thank you Sandy! It is always great working with first time buyers and helping you with your first purchase has been a pleasure. Good luck in your new home. :) ...

“Simply the best...”

Share on :
Nov 03,2021
Minithumbup
Robert
By: 'Laura'
Nov 03,2021
0 people found
this helpful
I could not recommend this estate agents any more highly than I already do. Being first time buyers we were entering the unknown and Robert was there to guide us each and every step of the way. Robert was so helpful, from when we first ...
read full review
Was this helpful? Yes

“Excellent service from everyone at the compan......”

Share on :
Sep 05,2021
Minithumbup
Tracey
Robert
By: 'Angela'
Sep 05,2021
0 people found
this helpful
Excellent service from everyone at the company both on the lettings and sales teams. Thorough and professional customer service. A truly 5 Star service from start to finish....
read full review
Was this helpful? Yes
By: Robert Jarvis
Sep 06, 2021
View all comments (1)
Thank you for your lovely comment! All the best Letters Group ...

“Letters has provided a comprehensive and qual......”

Share on :
Aug 26,2021
Minithumbup
Robert
Tracey
By: 'Ollie Flowers'
Aug 26,2021
0 people found
this helpful
Letters has provided a comprehensive and quality service from the outset of its engagement. Communications are detailed and speedy. The staff are very friendly and approachable. Letters is a very professional outfit offering exceptional customer service, and they take the stresses out of dealing with ...
read full review
Was this helpful? Yes

“Great service and honest advice!...”

Share on :
Aug 25,2021
Minithumbup
Robert
By: 'Jay'
Aug 25,2021
0 people found
this helpful
Great service and honest advice - I came to Letters and was speaking to Robert Jarvis about the difficulties I was having getting a mortgage. He was friendly, reassuring and put me in contact with a mortgage broker who has been fantastic. I will be ...
read full review
Was this helpful? Yes

“I recently usied the Letters group for my hou......”

Share on :
Aug 08,2021
Minithumbup
Robert
By: 'Paolo'
Aug 08,2021
0 people found
this helpful
I recently usied the Letters group for my house sale. My experience with them was excellent. All the staff I spoke to were polite, friendly and attentive. The agent I dealt with was Rob. I felt he went above his job role, taking viewings out ...
read full review
Was this helpful? Yes
By: Robert Jarvis
Aug 09, 2021
View all comments (1)
Hi Paolo, Thank you for your great review. It was great working with you and I look forward to again in the future!! ...

“Rob was brilliant from start to finish! So f......”

Share on :
Aug 05,2021
Minithumbup
Robert
By: 'Emily'
Aug 05,2021
0 people found
this helpful
Rob was brilliant from start to finish! So friendly, professional and such a nice agent to work with, on my first house purchase, really put confidence in the whole process for me. Couldn't ask for a better agent to work with....
read full review
Was this helpful? Yes

“Good responsive service that kept us informed......”

Share on :
Jul 23,2021
Minithumbup
By: 'Jane'
Jul 23,2021
0 people found
this helpful
Good responsive service that kept us informed throughout the process. This made the sale of our property very easy. Would recommend the company....
read full review
Was this helpful? Yes
By: Robert Jarvis
Jul 23, 2021
View all comments (1)
Thank you Jane! It is always great to hear positive feedback and we hope to work with you again in the future. ? ...

“Really helpful, super friendly and non pushy ......”

Share on :
May 03,2021
Minithumbup
Robert
By: 'Polly'
May 03,2021
0 people found
this helpful
Really helpful, super friendly and non pushy estate agent. Had spoken to some of the bigger names in Peterborough and found their pushy attitude really off putting. Letters have been great at helping us buy and sell our home. Thank you...
read full review
Was this helpful? Yes
By: Robert Jarvis
May 04, 2021
View all comments (1)
Hi Polly, Thank you so much for your lovely review. It was a pleasure working with you and thank you for choosing us to help you sell your home! I hope you and your family have settled in to your new home and everything is going well for you. Take care! ...

“Can not fault Letters Group at all. The agent......”

Share on :
Apr 09,2021
Minithumbup
Robert
Tracey
By: 'Gill'
Apr 09,2021
0 people found
this helpful
Can not fault Letters Group at all. The agent that was looking after us ( Mr Robert Jarvis) was superb. He was we us every step of the way and put us at ease and reassured us that all will be ok....
read full review
Was this helpful? Yes

“Rob and the team were fantastic. From beginni......”

Share on :
Feb 20,2021
Minithumbup
Robert
By: 'Tim Lee'
Feb 20,2021
0 people found
this helpful
Rob and the team were fantastic. From beginning to end they were communicative and helpful. Rob was professional and managed to get our house on the market and sold quickly. We received updates regularly and they made every effort to chase the other parties for ...
read full review
Was this helpful? Yes

“Best letting agency by far...”

Share on :
Dec 08,2020
Minithumbup
Tracey
By: 'Stavros'
Dec 08,2020
0 people found
this helpful
We have been with Letters Group for four years as tenants. By far the best letting agency we have ever been with. Friendly, helpful, quick to respond and always attentive to what we had to say or ask. Honestly, we don't think it can get ...
read full review
Was this helpful? Yes

“We would like to give our thanks to Rob Jarvi......”

Share on :
Dec 03,2020
Minithumbup
Robert
By: 'Stephen'
Dec 03,2020
0 people found
this helpful
We would like to give our thanks to Rob Jarvis of Letters Group and Simon Smith in Letters Legal without them helping us through I don't think our moving experience would ever have got sorted when we had some difficult situations come up to test ...
read full review
Was this helpful? Yes

“I would like to extend my thank to Rob from L......”

Share on :
Nov 17,2020
Minithumbup
Robert
By: 'Jim'
Nov 17,2020
0 people found
this helpful
I would like to extend my thank to Rob from Letters who helped me sell my property. There were a few complicaitons throughout the process, all of which were out of Rob's hands but he was always there to offer sound and fair advice and ...
read full review
Was this helpful? Yes

“Rob Jarvis at Letters went above and beyond w......”

Share on :
Nov 02,2020
Minithumbup
Robert
By: 'LeeBH'
Nov 02,2020
0 people found
this helpful
Rob Jarvis at Letters went above and beyond with his commitment to sell my flat. He worked tirelessly to get the sale and his communication was fantastic. I can't praise him enough for his hard work ....
read full review
Was this helpful? Yes
By: Robert Jarvis
Nov 04, 2020
View all comments (1)
Thank you for your great review Lee! On behalf of myself and our rentals team who have worked with you for so long, we wish you all the very best of luck in the future! ...

“Rob was excellent as we progressed through a ......”

Share on :
Oct 31,2020
Minithumbup
Robert
By: 'Liz'
Oct 31,2020
0 people found
this helpful
Rob was excellent as we progressed through a frustrating period of conveyancing. He was available, responsive, professional and well informed. I thoroughly recommend him and would give him 5 stars. The surveyor and electrician recommended by Letters let him down, however, as they did not respond ...
read full review
Was this helpful? Yes
By: Robert Jarvis
Nov 04, 2020
View all comments (1)
Thank you for your kind words! It was great working with you and your patience was certainly second to none! I am glad that we were able to work together to get there in end and get the best result. I can only apologise for the frustration caused by the recommended contractors. Unfortunately, we do not have any control over their actions and this was certainly frustrating for us too. If you ever need anything in the future please get in touch and we will do our very best to help! ...

“Amazing experience with Letters Group...”

Share on :
Oct 01,2020
Minithumbup
Robert
By: 'Krzysztof'
Oct 01,2020
0 people found
this helpful
Throughout my experience with Letters Group, I was mainly in contact with Robert Jarvis. The communication was perfect, responses to emails were very quick even during out of office hours. Very kind and helpful, he always explained every step during the process. Couldn't have asked ...
read full review
Was this helpful? Yes

“Excellent Customer Service...”

Share on :
Sep 09,2020
Minithumbup
Tracey
Gary
By: 'Maria'
Sep 09,2020
0 people found
this helpful
We used Letters for many years for managing our rental property and being totally impressed with their professional approach and efficient service they were a natural choice when we wanted to sell. They did not disappoint and Robert Jarvis is full of integrity. He provided ...
read full review
Was this helpful? Yes
By: Robert Jarvis
Sep 10, 2020
View all comments (1)
Hi Maria, All of the team have loved working with you and it is great to hear that you had an enjoyable experience. Thank you for your kind words! If we can ever help you in the future please do not hesitate to get in touch! All the best Letters Group ...

“Excellent service from Robert Jarvis...”

Share on :
Aug 30,2020
Minithumbup
Robert
By: 'Kristina'
Aug 30,2020
0 people found
this helpful
Excellent service provided from Robert Jarvis. His knowledge and experience during the buying and selling experience was great. He went that extra mile to make sure we had that constant contact and really made the whole process feel smooth....
read full review
Was this helpful? Yes

“Thoughtful, friendly and welcoming agents who......”

Share on :
Aug 30,2020
Minithumbup
Tracey
Robert
By: 'Annaliese'
Aug 30,2020
0 people found
this helpful
Thoughtful, friendly and welcoming agents who are so helpful and no request is an issue. Clear and great communicators with great attention to detail....
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Aug 30,2020
Minithumbup
Robert
By: 'Samantha'
Aug 30,2020
0 people found
this helpful
Letters Group were excellent through the whole process of our move. During these tough times it wasn’t easy purchasing a house but Robert Jarvis did it with ease and excellence! Highly recommend!...
read full review
Was this helpful? Yes

“I worked with Robert Jarvis at Letters to sec......”

Share on :
Aug 28,2020
Minithumbup
Robert
By: 'Satisfied'
Aug 28,2020
1 people found
this helpful
I worked with Robert Jarvis at Letters to secure the sale of my property and to assist with an investment property. He went above and beyond to make the processes smooth and efficient. He was exceptionally professional and knowledgable about the property market and I ...
read full review
Was this helpful? Yes

“Very friendly staff, great communication and ......”

Share on :
Jul 08,2020
Minithumbup
Robert
By: 'A'
Jul 08,2020
0 people found
this helpful
Very friendly staff, great communication and professional services. The best agency we ever worked with. From beginning to contract exchange, Robert stayed on top of the progress to ensure smooth transaction. Really impressed. Thank you!...
read full review
Was this helpful? Yes
By: Robert Jarvis
Jul 09, 2020
View all comments (1)
Thank you so much for your lovely review! If there is anything that we can do to help you in the future please do get in touch and we would be more than happy to help. On behalf of myself and all of the team I hope you are happy in your new home! :) ...

“Great service....”

Share on :
Jul 03,2020
Minithumbup
Robert
Tracey
By: 'Clare'
Jul 03,2020
0 people found
this helpful
Great service. From beginning to end the professionalism, attention and general service and support I received was exemplary. I recommend them....and have.....without reservation....
read full review
Was this helpful? Yes
By: Robert Jarvis
Jul 09, 2020
View all comments (1)
Thank you for your lovely review Clare! It was great to work with you and that we were able to complete the sale so quickly. Take care. ...

“Was very helpful and kept myself well informe......”

Share on :
Jan 30,2020
Minithumbup
Robert
By: 'Harlan'
Jan 30,2020
0 people found
this helpful
Was very helpful and kept myself well informed what was going on as anything changed. Also applied no pressure so made the purchase as painless as one could be. Would highly recommend using the estate agents....
read full review
Was this helpful? Yes
By: Robert Jarvis
Jan 31, 2020
View all comments (1)
Hi Harlan, Thank you for your kind words. It was a pleasure working with you and I hope you are really happy in your new home! If there is anything we can do to help you in the future you know where we are. ? All the best. Letters Home Sales ...

“Ignored and weird questions...”

Share on :
Jan 07,2020
Minithumbdown
By: 'Kate'
Jan 07,2020
0 people found
this helpful
I was looking in renting a property that I viewed. I waited for nearly 2 weeks with no news. I called couple of times and I was told that the landlord does not reply. I received one single call and I was asked about my nationality ...
read full review
Was this helpful? Yes
By: Gary Martin
Jan 07, 2020
View all comments (1)
Naturally we welcome all feedback and are disappointed by what you have said. In order to comply with our legal obligations under the Right to Rent Act we are obliged to establish that any person wishing to rent has the right to do so, this entails asking anyone’s country or origin. We are sorry that you felt this was not acceptable but it is a necessary question for us to comply with the law. Looking at our records we have had only one property to rent recently at a rent of £495.00 an ...

“Great Service...”

Share on :
Nov 12,2019
Minithumbup
Robert
By: 'Russell'
Nov 12,2019
0 people found
this helpful
Robert Jarvis gave great advice and service from start to finish of my sale transaction. Thank you to all the team....
read full review
Was this helpful? Yes
By: Robert Jarvis
Nov 13, 2019
View all comments (1)
Thank you very much for your review! It was great working with you and good luck with your next move. ...

“Brilliant support from Rob!...”

Share on :
Oct 24,2019
Minithumbup
Robert
By: 'Megan'
Oct 24,2019
0 people found
this helpful
Rob Jarvis has been amazing throughout. Could not have asked for any other. He's been the estate agent, friend and support throughout the entire process and has always been at the end of the phone and email. What a good start to being a first ...
read full review
Was this helpful? Yes
By: Robert Jarvis
Oct 24, 2019
View all comments (1)
What a lovely review! Thank you very much and good luck in your new home. Please do let me know if we can ever help you in the future. ...
Staff picture Robert
(69)
Staff picture Tracey
(12)
Staff picture Leyna
(6)
Staff picture Sean
(4)
Staff picture Gary
(4)
Staff picture Donna
(2)
Staff picture Sofia
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:30 AM 27/11/2018 by allAgents

Awards won by Letters Group

Regional Awards won by Letters Group

Individual Branch Awards

Peterborough, PE1



Get in touch with

Letters Group