76% sales valuation accuracy
84% sales fee satisfaction
59% lettings valuation accuracy
44% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 228
16th Mar 2024
reviewed by 'Incognito'
23rd Feb 2024
reviewed by 'Cristina'
12th Sep 2023
reviewed by 'Vivienne'
11th Aug 2023
reviewed by 'Simon'
23rd Jun 2023
reviewed by 'Isabel'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 84% | £28,000 | £11,795,000 |
| Lettings | 59% | 44% | £350 | £1,275 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 19 | 21 | 64 | 33 | 6 | 18 | 7 | 2 | 45 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Oct 01,2015
Oct 01,2015
1
people found
this helpful
this helpful
The service at Frank Innes in Burton is absolutely disgraceful. Lara and Luke both need to watch their tone of voice and their aggressive, rude manner in which they speak to customers!! I would never in a million years use this company in future to ...
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What agent could do to change your mind?
*Attached Filesnbsp;
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Sep 28,2015
Sep 28,2015
2
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If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making ...
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What agent could do to change your mind?
They will never change my mind!Attached Filesnbsp;
Comment on agent fees
Fees are even higher than in London
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Aug 24,2015
Aug 24,2015
1
people found
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The whole process was so slow and managed very unprofessionally. They would give a moving in date and then have to push it back another week and I would only be informed of this change at the last minute. Very stressful experience. Would not recommend ...
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Aug 15,2015
Aug 15,2015
3
people found
this helpful
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
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Aug 06,2015
Aug 06,2015
3
people found
this helpful
this helpful
I am very interested in this property I saw on rightmove & called the office 1 week ago.After waiting for 25 minutes I finally got to speak to an agent.The first response was that the property did not belong to them despite me being very sure....
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Jul 13,2015
Jul 13,2015
1
people found
this helpful
this helpful
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge ...
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Jul 08,2015
Jul 08,2015
3
people found
this helpful
this helpful
This agent has failed to sell my house. Only 3 viewings in 6 months.
Failed to repeatedly follow my instructions.
Failed to accompany viewings even tho this was one of my explicit instructions.
Failed to answer calls - on one day alone I tried calling 11 times but ...
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What agent could do to change your mind?
Definitely should be no sale, no fee!Attached Filesnbsp;
Comment on agent fees
Definitely should be no sale, no fee!
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Jun 11,2015
Jun 11,2015
0
people found
this helpful
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On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: ...
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What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.Attached Filesnbsp;
Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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Jun 07,2015
Jun 07,2015
0
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I'd like to leave a review to give some positive feed back on Frank Innes. I found the company very professional and easy to work with throughout the process of letting my property.
When I first had the agents round to negotiate a deal as ...
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May 05,2015
May 05,2015
0
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Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left ...
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What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .Attached Filesnbsp;
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Apr 16,2015
Apr 16,2015
0
people found
this helpful
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Awful service, no call back, broken promises. Late for appointments with no courtesy call to inform me. Poor communication, system failures that left me out of pocket. THE worst unorganised agents I have ever used! I am now switching agents to IMS....
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Comment on agent fees
Fees taken for contract that was never written up. Left me with a rolling month contract that tenants took advantage of and left. Left me with empty property and no communication.
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Apr 07,2015
Apr 07,2015
2
people found
this helpful
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Please think twice before using these agents!!! We recently attempted to buy a house in WB. House price was agreed. Due to the house having serious issues of damp/electrical and structural issues just to name a few defects, loan company put a retention on ...
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Apr 01,2015
Apr 01,2015
2
people found
this helpful
this helpful
I have rented a property since June 2014 and was overall pleased with everything, although i had no real dealings with the letting agency. This month I had an issue where through no fault of my own the property failed a gas safety check due to ...
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Comment on agent fees
Extremley expensive considering they cant resolve a certain situation.
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Mar 08,2015
Mar 08,2015
2
people found
this helpful
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This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell.
The property we're currently in when we viewed it seemed ...
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What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!Attached Filesnbsp;
Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
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Feb 21,2015
Feb 21,2015
3
people found
this helpful
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This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months !
they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , ...
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What agent could do to change your mind?
even if they did change i wouldnt use again so not applicable !Attached Filesnbsp;
Comment on agent fees
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
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Feb 20,2015
Feb 20,2015
5
people found
this helpful
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It is simply not possible to put into words how badly these useless "*" deal with business. They don't return calls or emails, every tiny little thing that you have to speak to them about seems like you are asking them for the most unreasonable thing ...
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What agent could do to change your mind?
Return calls/emails. Pass info over to required and CORRECT people. Change bad attitudeAttached Filesnbsp;
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Feb 01, 2018
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(1)
Lined up and shot? That seems harsh. I'm more of a tar and feathers man myself. ...
Feb 18,2015
Feb 18,2015
2
people found
this helpful
this helpful
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay.
Issues
1. Rent Agreement was prepared with wrong rent amount and was ...
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Comment on agent fees
Charges are very high. I paid ‚£390 as admin fee
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Jan 22,2015
Jan 22,2015
2
people found
this helpful
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What a terrible service!
We were very interested in (and excited about) buying a house from Frank Innes, West Bridgford.
After the viewing we were treated dismissively, with messages not being returned. The service became even worse, when we told them that we were intending ...
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What agent could do to change your mind?
-Return emails -Don't try and force buyers into using your services to sell a house by not backing offers on a vendors houseAttached Filesnbsp;
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Dec 10,2014
Dec 10,2014
0
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Worst company I have ever had to deal with, full stop.
I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel ...
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What agent could do to change your mind?
Actually replied to emails or phonecalls. Delivered on what they promised.Attached Filesnbsp;
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Dec 01,2014
Dec 01,2014
1
people found
this helpful
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I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes.
I paid rent on a property until the 10th of November 2014.
As a gesture of good will I vacated the property early - on the 26th October so ...
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What agent could do to change your mind?
Communicate with their tenants Dont steal money be better at their jobAttached Filesnbsp;
Comment on agent fees
Im not sure what the fees are for - the agent doesnt seem to do anything
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Oct 23,2014
Oct 23,2014
0
people found
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I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt ...
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What agent could do to change your mind?
the best thing they can do is to close the office.Attached Filesnbsp;
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Oct 20,2014
Oct 20,2014
0
people found
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As a first time landlord in the area i wasnt too sure which agent to use for my rental property. I was recomended to use frank innes by a friend and I can truly say i am glad i did. I have had a fantastic ...
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Oct 18,2014
Oct 18,2014
2
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this helpful
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AWFUL, AWFUL, AWFUL.
I put down a holding fee of £180 for a rental property in Septemebr. A week later I was informed that the vendor had pulled out for 'personal reasons' and that my money would be returned immediately. A month later, I have not ...
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Sep 25,2014
Sep 25,2014
3
people found
this helpful
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As a first time student renter I put down a reservation fee on a studio flat with Adam which effectively meant that flat was mine. This fee was considerably more than what I was first told and when I text to ask why, he replied ...
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Sep 20,2014
Sep 20,2014
5
people found
this helpful
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few ...
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What agent could do to change your mind?
Change the way they treat customersAttached Filesnbsp;
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Sep 07,2014
Sep 07,2014
3
people found
this helpful
this helpful
I made an appointment with Sharon Coaton of the West Bridgford branch of Frank Innes, to view a property with the aim of renting. She didn't show up. No phone call. No explanation. I called Ms Coaton, she blustered her way through a preposterous excuse ...
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What agent could do to change your mind?
As far as the appointment is concerned, she should have paid attention to basic details. Additionally she should have been courteous and sincere; she should have been 'professional!'Attached Filesnbsp;
Comment on agent fees
My girlfriend was charged an administration fee of over ‚£100. There is apparently no legitimate justification for this fee.
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Aug 29,2014
Aug 29,2014
3
people found
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Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar ...
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What agent could do to change your mind?
This agent could be improved by firing all of their staff and replacing them with pencil sharpeners, which are at least occasionally useful, whereas the strategically shaved monkeys they currently employ are not.Attached Filesnbsp;
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Aug 19,2014
Aug 19,2014
2
people found
this helpful
this helpful
I marketed my property with Frank Innes and really wish I had not. Their main aim is to get as much money from you as possible from the outset. Was pressurised into paying £478 from my mobile phone whilst in my own home. Why do they ...
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Aug 12,2014
Aug 12,2014
1
people found
this helpful
this helpful
To add to the horror stories, here is our own:
We are told the agent will be ten minutes later for a house viewing. We wait for half an hour. I try to call them to get an update my number is cut off, twice. ...
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Jul 30,2014
Jul 30,2014
3
people found
this helpful
this helpful
I had my house rented with knightsbridge estate agents in wigston, leicester for 3years.
They sold out to frank innes and this coincided with a change in service.
Just a total lack of service on behalf of the landlord and tenant. You wouldn't believe the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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