Nottingham, NG1
1.8/5, 20 reviews
20% recommended
50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
18% lettings fee satisfaction

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“I viewed the apartment, it was very dirty from the ......”

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Oct 23,2014
Minithumbdown
By: 'annoyed'
Oct 23,2014
0 people found
this helpful
I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt even start with the cleaning process!!! I had nowhere to stay i moved to 4 different hotels due to the full bookings and all they say is 'Im sure the city center has places to stay'. when i asked when will i get it the reply was ' i cant give you a precise date' and they kept making excuses about missing paper work which was all handed in- and when a paper is missing they do not contact me directly, no they tell my friend who is renting ANOTHER apartment with them!? communication level is below zero.
AFTER FINALLY getting they keys, i find out that 1) carpets are stained everywhere!! 2)shower is broken 3) door knobs broken 4) BALCONY DOOR broken!!! 5) curtains are stained 6) toilet seat broken and the apartment smells horrible. they had almost 3 weeks but did nothing! When i emailed the list she said she'll happily forward it to the landlord and offc nothing happened. Then they said we should call maintenance which is another never ending story. On top of that the lady dealing with the property is extremely rude and does not deal with the issues properly. I told them me and my sister will be living in the apartment but only one of us is paying, they said there is no need to put her in the contract, after giving me a key i asked for another key for my sister they said that i have to pay to make a new contract. All they want is money and once you move in then they basically screw you over.
What agent could do to change your mind?
the best thing they can do is to close the office.
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Latest Reviews

View all Reviews 20
5th Oct 2020
reviewed by 'Stephanie'
“Extremely insensitive to your needs and do not care about their tenants at all. Not understanding or considerate. All they ......”
26th Jan 2020
reviewed by 'Nimal'
“We have known Frank Innes at Wheeler gate, Nottingham for a long time, since 2010, and they have served us well. ......”
15th Aug 2019
reviewed by 'RC'
“Kelly Ashurt is a good and conscientious manager and has been very helpful to date. Thank you for your patience....”
13th May 2019
reviewed by 'untrustworthy'
“we made an offer on a house through Frank Innes Nottingham. It was accepted the next working day, and they ......”
16th Jan 2019
reviewed by 'Bob'
“The staff at the Wheeler Gate office have been unfailingly friendly, helpful and efficient: Nicole, Penelope, Frankie and Louise. Always ......”
19th Nov 2018
reviewed by 'Kelly'
“I could not ask for a better person to deal with so relaxed with Kelly much better than I have ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
33 Wheeler Gate
Nottingham
Nottinghamshire
NG1 2NA
0115 971 3255

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £170,000 £200,000
Lettings 100% 18% £400 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 12 2 0 0 1 1 3
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“DO NOT HIRE THEM...”

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Oct 05,2020
Minithumbdown
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Kelly
By: 'Stephanie'
Oct 05,2020
0 people found
this helpful
Extremely insensitive to your needs and do not care about their tenants at all. Not understanding or considerate. All they care about is money. Disgusting property agency. Never ever get involved with them. Especially Kelly Ashurst- absolutely unhelpful and blunt....
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“Flat sale in Nottingham, Jan 2020...”

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Jan 26,2020
Minithumbup
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Penny
By: 'Nimal'
Jan 26,2020
1 people found
this helpful
We have known Frank Innes at Wheeler gate, Nottingham for a long time, since 2010, and they have served us well. This time they sold our flat in The Park, Nottingham. The team at Frank Innes Nottingham is splendid. They all (Penny, Sofia, Louise et al.,) ...
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“Kelly Ashurt is a good and conscientious man......”

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Aug 15,2019
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Kelly
By: 'RC'
Aug 15,2019
0 people found
this helpful
Kelly Ashurt is a good and conscientious manager and has been very helpful to date. Thank you for your patience....
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“untrustworthy...”

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May 13,2019
Minithumbdown
By: 'untrustworthy'
May 13,2019
1 people found
this helpful
we made an offer on a house through Frank Innes Nottingham. It was accepted the next working day, and they emailed to ask me to agree their conveyancing service and mortgage broker. I replied at once to say that I had my own solicitor and ...
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“Excellent experience...”

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Jan 16,2019
Minithumbup
By: 'Bob'
Jan 16,2019
0 people found
this helpful
The staff at the Wheeler Gate office have been unfailingly friendly, helpful and efficient: Nicole, Penelope, Frankie and Louise. Always a pleasure to pop in to check on progress. No complaints whatsoever. The same is true of their lettings team. This is the second property ...
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Comment on agent fees
Frank Innes fees are fair and competitive
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“Service received...”

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Nov 19,2018
Minithumbup
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Kelly
By: 'Kelly'
Nov 19,2018
0 people found
this helpful
I could not ask for a better person to deal with so relaxed with Kelly much better than I have ever felt when visiting an Estate Agent....
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Comment on agent fees
Extremely good
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“Service can be described in one word. Abysmal, run by ......”

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Jan 08,2018
Minithumbdown
By: 'Ollie'
Jan 08,2018
0 people found
this helpful
Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look elsewhere!...
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Comment on agent fees
N/A
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By: marie patrick
May 28, 2018
View all comments (1)
I totally agree with previous comments. Young kids who haven't got a clue.... Stay away useless. ...

“Absolutely worse than useless - and this is not an ......”

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Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
4 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. ...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
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“High fees, terrible service from start to finish. Basically get ......”

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Sep 22,2017
Minithumbdown
By: 'Kym'
Sep 22,2017
1 people found
this helpful
High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the ...
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Comment on agent fees
Very high
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“I called this branch to arrange a viewing of a ......”

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Oct 26,2016
Minithumbdown
By: 'Diabolical'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call ...
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“AVOID!! Couldn't organise a bean feast in a bean factory. ......”

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Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
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“Worst company I have ever had to deal with, full ......”

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Dec 10,2014
Minithumbdown
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Matt
By: 'angrytenant'
Dec 10,2014
0 people found
this helpful
Worst company I have ever had to deal with, full stop. I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel ...
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What agent could do to change your mind?
Actually replied to emails or phonecalls. Delivered on what they promised.
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“I originally rented this property from NEST Lettings, but unfortunately ......”

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Dec 01,2014
Minithumbdown
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Kate
By: 'Paul'
Dec 01,2014
1 people found
this helpful
I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes. I paid rent on a property until the 10th of November 2014. As a gesture of good will I vacated the property early - on the 26th October so ...
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What agent could do to change your mind?
Communicate with their tenants Dont steal money be better at their job
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Comment on agent fees
Im not sure what the fees are for - the agent doesnt seem to do anything
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“I viewed the apartment, it was very dirty from the ......”

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Oct 23,2014
Minithumbdown
By: 'annoyed'
Oct 23,2014
0 people found
this helpful
I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt ...
read full review
What agent could do to change your mind?
the best thing they can do is to close the office.
Attached Filesnbsp;
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“Awful, just awful. So awful that it's hard to know ......”

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Aug 29,2014
Minithumbdown
By: 'Fed'
Aug 29,2014
3 people found
this helpful
Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar ...
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What agent could do to change your mind?
This agent could be improved by firing all of their staff and replacing them with pencil sharpeners, which are at least occasionally useful, whereas the strategically shaved monkeys they currently employ are not.
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“Over the one year I've been a tenant with frank ......”

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Jun 17,2014
Minithumbdown
By: '112233qwerty'
Jun 17,2014
0 people found
this helpful
Over the one year I've been a tenant with frank innes I've had nothing but problems. Firstly only a month after moving in my shower broke and they took 3 weeks to fix it. They didn't have a problem with this because apparently a having a ...
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What agent could do to change your mind?
Employ a single person who can actually do their job.
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“the worst estate agent I have ever come across, no ......”

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May 13,2014
Minithumbdown
By: 'Harry'
May 13,2014
1 people found
this helpful
the worst estate agent I have ever come across, no manor and no moral values, they don't return your emails or phone calls. and incompetent. STAY AWAY. Harry...
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“Very helpful initially (as letting agents always are prior to ......”

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May 29,2013
Minithumbdown
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Matthew
By: 'anon'
May 29,2013
0 people found
this helpful
Very helpful initially (as letting agents always are prior to moving in). As soon as something goes wrong they are highly unhelpful, Manager Matthew was possibly the rudest person I have encountered in a letting agent, extremely patronising and didn't know what he was doing ...
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What agent could do to change your mind?
Would NEVER use again.
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“Our experience with Frank Innes started well, when they wanted ......”

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Feb 27,2013
Minithumbdown
By: 'Frank'
Feb 27,2013
0 people found
this helpful
Our experience with Frank Innes started well, when they wanted our custom but as soon as we came to move into the flat, noone wanted to know. The flat had been described to us as a 2 bedroom flat which was fully furnished, however when we ...
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What agent could do to change your mind?
Coninued customer service after the commission had been colected!
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“omg i cant believe others have been having the same ......”

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Feb 05,2012
Minithumbdown
By: 'geeeeeeeeze'
Feb 05,2012
4 people found
this helpful
omg i cant believe others have been having the same problems, ive been waiting for my oven to be fixed over heats, washing machine leaks, and heating prog fixed, all been months i call in the repairs and they DONT get fixed, i took it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Nottingham NG1 2NA



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