By : 'Sandy' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : PE15
5 Dec 2023
People found this helpful1
I waited in for the Senior Lettings Negotiator from the March branch. The appointment was at 2.00 p.m. At 2.15 p.m. I emailed the branch to find out if she was on her way. At 2.21, I was advised she was on her way. At 3.00 p.m. I telephoned the office to say she had still not arrived. The person I... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Dec 2023
I waited in for the Senior Lettings Negotiator from the March branch. The appointment was at 2.00 p.m. At 2.15 p.m. I emailed the branch to find out if she was on her way. At 2.21, I was advised she was on her way. At 3.00 p.m. I telephoned the office to say she had still not arrived. The person I spoke to seemed rather vague. As I write this, it's 4.30 p.m. and still no sign and no explanation as to why I've been let down.
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5 Star Review
Chris
Chris
By : 'TCB01' Services : Sales( As a Vendor ) Sold price : £400000 Would you recommend ? : Yes Postcode : PE15
19 Jul 2022
People found this helpful0
Excellent support throughout the whole process. From the guidance given regarding purchase price right through to marketing we could not have had better service. We found all the staff to be very professional, especially Chris and Charles. This is the third time we have used W H Brown and we... Read Full Review
Services : Sales( As a Vendor )Date: 18th Jul 2022
Excellent support throughout the whole process. From the guidance given regarding purchase price right through to marketing we could not have had better service. We found all the staff to be very professional, especially Chris and Charles. This is the third time we have used W H Brown and we would definitely use them again.
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Plain ...
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5 Star Review
Danielle
By : 'Liz' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : PE15
26 Jul 2019
People found this helpful0
Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy... Read Full Review
Services : Letting( As a Owner )Date: 25th Jul 2019
Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy :)
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The wost of the ...
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1 Star Review
By : 'Alan' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : No Postcode : PE15
20 Mar 2019
People found this helpful3
I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish.
I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go... Read Full Review
Services : Letting( As a Tenant )Date: 20th Mar 2019
I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish.
I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go into the full list so let's just hit a few of the greatest hits from the 2 years I rented from them.
1. Attempted to retroactively increase my rent - Upon signing a new contract with an increase of £20 per month (which I had no issue with) I noticed that they had had the initial conversation with my landlord 3 months previously. In that time they had never discussed it with me. They had then proceeded to backdate the new contract by 3 months and attempted to get me to leave the date section blank claiming 'that is just what we do' on confrontation it became obvious that they were going to try and backdate my signing too and then claim the 'missing' £60...they never got that money. 2. Terrible response time - After our oven broke it took 3 weeks to get it repaired, it then broke another 2 times each taking at least 2 weeks to get repaired until it was finally replaced. 3. Zero communication - Eventually, we got to know our landlord directly and it became very obvious that they had attempted to play us against each other on several occasions. 4. Zero notice inspections - Speaks for itself, on several occasions they just arrived at the door. One of these times was to get the house evaluated for a remortgaging. 5. Inventory Reporting - When moving into the property we performed a number of updates on the inventory of things that had been missed off (patchy paintwork in rooms etc) Upon moving out when the leaving inspection was done we were blamed for these things, even though we had mentioned them. Clearly the original inventory was used for the moving out inspection and not the updated version. Upon questioning this I was told "They would forward the new version to my landlord if they felt it was needed"...this obviously never happened and though I would agree some of my deposit should have been withheld (I didnot professionally clean carpets) a much greater share was lost because of their actions. 6. It took almost 3 months for the return of our deposit.
Basically, this company are scum and if you can avoid dealing with them I would advise that you do.
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1 Star Review
Lynn
By : 'Damian' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : PE15
27 Jun 2018
People found this helpful0
My whole experience was very poor from beginning to end, informed office of problems when moved in never sorted even sequence Spalding was... Read Full Review
Services : Letting( As a Tenant )Date: 26th Jun 2018
My whole experience was very poor from beginning to end, informed office of problems when moved in never sorted even sequence Spalding was rubbish
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I had privately let and had a ...
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5 Star Review
Kay
By : 'Steve' Services : Letting( As a Owner ) Rent PCM : £850 Would you recommend ? : Yes Postcode : PE15
6 Mar 2017
People found this helpful2
I had privately let and had a complete nightmare. Contacted a few agents liked Lyn from William h brown. She found a tenant within a week. Done all the checks no problems. Charlie did look after my account. Now it's Kay and to date every has run like clockwork. We occasionally have a chat and any... Read Full Review
Services : Letting( As a Owner )Date: 6th Mar 2017
I had privately let and had a complete nightmare. Contacted a few agents liked Lyn from William h brown. She found a tenant within a week. Done all the checks no problems. Charlie did look after my account. Now it's Kay and to date every has run like clockwork. We occasionally have a chat and any issues are sorted within days. My tenants have been in for a year and are now looking for at least another two. Happy days.
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So far keep you posted and ...
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5 Star Review
Kay
By : 'Sarbdeepcroft' Services : Letting( As a Owner ) Rent PCM : £575 Would you recommend ? : Yes Postcode : PE14
27 Jan 2017
People found this helpful4
So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected... Read Full Review
Services : Letting( As a Owner )Date: 27th Jan 2017
So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected trouble.
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