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Kettering, NN16
3.1/5, 12 Reviews
36% Recommended
20% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
80% letting fee satisfaction
No Description Found
Latest Reviews
Camilla Mattison
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 20.00% | 0% | £0 | £0 |
| Lettings | 0% | 80% | £625 | £900 |
Address
William H Brown
28 Gold Street, Kettering, Northamptonshire
NN16 8JE
01536 518555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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William H Brown Branches (View All 145)
Goal was to sell my property ...
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5 Star Review
By : 'TI'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN15
1 Aug 2025
People found this helpful0
As someone overseas selling my property, William H Brown in Kettering assisted in navigating the sales process from start to finish. Lots of viewings, but some lowball offers from developers, they were responsive to finding the perfect buyer! Thanks Toni and the... Read Full Review
Comments (0)
As someone overseas selling my property, William H Brown in Kettering assisted in navigating the sales process from start to finish.
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TI said about William H Brown
Services : Sales( As a Vendor )Date: 31st Jul 2025
As someone overseas selling my property, William H Brown in Kettering assisted in navigating the sales process from start to finish.
Lots of viewings, but some lowball offers from developers, they were responsive to finding the perfect buyer!
Thanks Toni and the team!
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Poor service and ...
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1 Star Review
By : 'Saiif'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NN16
19 Aug 2024
People found this helpful0
express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed. Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase.... Read Full Review
Comments (0)express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed.
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Saiif Zaman said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 18th Aug 2024
express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed.
Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront.
Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation.
The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company.
We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.
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Avoid this estate ...
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1 Star Review
By : 'Sara'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN16
19 Jul 2023
People found this helpful1
I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction. Lack of Communication: Throughout the entire process, the estate agent seemed... Read Full Review
Comments (0)I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction.
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Sara said about William H Brown
Services : Letting( As a Owner )Date: 19th Jul 2023
I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction.
Lack of Communication: Throughout the entire process, the estate agent seemed disinterested and unresponsive. Phone calls and emails were rarely answered, and when they did respond, it was often days later. If we had to talk to them we had to turn
in their office as nobody would answer.
Unreliable and Unorganized: displayed a complete lack of organization , nobody seems to know anything.
Numerous attempts were made to contact our assigned property agent, Lucas, without any response. We found out Lucas had left the firm only after I had to visit the WH Brown office ( as nobody answers the phone or replies on the emails) and no one had bothered to inform us or assign a new agent.
Our property's valuation was reduced by £10,000 WITHOUT our consent or prior knowledge. And other plenty numerous things they have done to us.
After writing a formal complaint that had to go thru the property Ombudsman they finally came back to us , but we ended up the contract them finally.
I had to write this review as even though more than a week our house is not on sale anymore with them ,. the “ For sale” sign has not been removed from our property despite multiple calls .
As a property owner, I believe I have the right to decide when the "For Sale" sign should be removed. However, William H Brown seems to be indifferent to my needs and wishes, which is unprofessional and disrespectful.
I am deeply dissatisfied with their service and will be seeking assistance elsewhere in the future.
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Great ...
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5 Star Review
By : 'Camilla'
Services : Letting( As a Owner )
Rent PCM : £1
Would you recommend ? : No
Postcode : NN14
22 Aug 2022
People found this helpful0
Great service. Evie from William H Brown supported us with finding new tenants for one of our rental properties. Very thorough and kept in contact with us throughout the whole process. Would certainly... Read Full Review
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Camilla Mattison said about William H Brown
Services : Letting( As a Owner )Date: 21st Aug 2022
Great service. Evie from William H Brown supported us with finding new tenants for one of our rental properties. Very thorough and kept in contact with us throughout the whole process. Would certainly recommend.
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I can’t thank ...
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5 Star Review
By : 'Becky'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN14
18 Aug 2022
People found this helpful0
I can’t thank Sophie jarmin anough for all her support and help she goes over her job role to make you feel at ease always there she’s a real pleasure to have her employed at your branch thanks again Sophie your a star in your job... Read Full Review
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Becky said about William H Brown
Services : Letting( As a Tenant )Date: 18th Aug 2022
I can’t thank Sophie jarmin anough for all her support and help she goes over her job role to make you feel at ease always there she’s a real pleasure to have her employed at your branch thanks again Sophie your a star in your job ?
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It was great dealing with ...
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5 Star Review
By : 'Concelia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN16
3 Dec 2019
People found this helpful0
It was great dealing with Poppy. We had a leak from our roof. She followed up every step and was very kind on the phone. Thank you... Read Full Review
Comments (0)It was great dealing with Poppy. We had a leak from our roof. She followed up every step and was very kind on the phone.
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Concelia Matika said about William H Brown
Services : Letting( As a Tenant )Date: 3rd Dec 2019
It was great dealing with Poppy. We had a leak from our roof. She followed up every step and was very kind on the phone.
Thank you Poppy
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Had a great experience with ...
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5 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : NN16
28 Nov 2019
People found this helpful0
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we... Read Full Review
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Lucy Stolarski said about William H Brown
Services : Letting( As a Tenant )Date: 28th Nov 2019
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have.
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Had a great experience with ...
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5 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : NN16
28 Nov 2019
People found this helpful0
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we... Read Full Review
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Lucy Stolarski said about William H Brown
Services : Letting( As a Tenant )Date: 28th Nov 2019
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have.
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Watch the ...
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2 Star Review
By : 'Unhappy'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NN16
27 Jan 2019
People found this helpful2
We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued the house higher than the other estate... Read Full Review
Comments on Agent Fees
For the service they gave too high. It was not the premium service we had been led to expect - no open house viewings as promised
Comments (0)We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued the house higher than the other estate agents that viewed the property but said that this was realistic as they had sold recent properties in the area for a similar price. For reference the asking price was £170k)
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Unhappy Sellers said about William H Brown
Services : Sales( As a Vendor )Date: 27th Jan 2019
We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued the house higher than the other estate agents that viewed the property but said that this was realistic as they had sold recent properties in the area for a similar price. For reference the asking price was £170k)
When we signed the contract, we signed for 'premium service' that would include 2 open house days, high level of photography and as an incentive to his agents agreed that the guide price would be £10k lower than the valuation (on at £160k) and that the commission would be an extra £100 per £1000 over this. This, they assured us would push their agents.
How wrong they wereâ¦..
There were no open days. When we asked about this we were told that we (yes, we who are not estate agents and were being guided by the professionals we'd employed) had valued the house too high. We were encouraged to drop the asking price to £150k (closer to the other estate agents who had been round).
When we complained and asked if they would drop their fees they said that it was our decision on the house price and would have to accept this is the current market.
In hindsight we should have said that for every £1000 below £150k they should lower their commission by £100. This would certainly have focused the agents minds more.
We would strongly recommend that if any potential sellers are offered the same deal you add this stipulation. After all, if they are happy for you to accept additional fees they should be willing to go the other wayâ¦
When it came to taking pictures of the interior we were assured that the photographer would be 'sympathetic' ensuring drawers and cupboards were closed and that they would be careful to show it in its best light.
We were not informed when the photographs would be taken and as a result when they took the photographs the hose was still in the process of being cleared so it was 'messy'. Any drawers or cupboards were not closed and frankly, the house looked a mess.
We complained and in fairness they did come back and take a new set of pictures (but left both sets on the website despite asking for the 'messy' ones to be removed.
We never got any feedback from the first initial viewings which might have suggested anything to improve the appearance for potential viewers, it was something we had to ask about.
If you are employing someone the sell your property â and paying for a premium service â we would expect a good level of feedback.
On one occasion I went round four days after a viewing and found that they had left the back door unlocked. I rang to complain about this and the response was 'whoops, sorry'.
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Mr Alex Ekonomou, biggest ...
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1 Star Review
By : 'Alex'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NN14
21 Nov 2017
People found this helpful0
Mr Alex Ekonomou, biggest mistake ever using these idiots that rip people off and do f* all for it.Very unprofessional and I do not recommend that anyone uses these fools. They messed up when we bought and even more so when we sold.Bunch of idiots. BEWARE OF THIS... Read Full Review
Comments on Agent Fees
Agent fees are ridiculous,make sure you read the small print and they explain there percentage. As they are ripping people off.
Comments (1)Mr Alex Ekonomou, biggest mistake ever using these idiots that rip people off and do f* all for it.Very unprofessional and I do not recommend that anyone uses these fools.
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Alex Ekonomou said about William H Brown
Services : Sales( As a Vendor )Date: 21st Nov 2017
Mr Alex Ekonomou, biggest mistake ever using these idiots that rip people off and do f* all for it.Very unprofessional and I do not recommend that anyone uses these fools.
They messed up when we bought and even more so when we sold.Bunch of idiots.
BEWARE OF THIS BRANCH.
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By : Jack Smith
22 Nov 2017Seems that you want everything for nothing , fees are on every document, and by the language on the e mail you obviously are not a nice person , don't think anyone would want to deal with you No...
Worst decision ever made to ...
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1 Star Review
By : 'Mr.'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NN15
13 Apr 2017
People found this helpful4
Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They are an... Read Full Review
Comments on Agent Fees
Fraudsters
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Mr. Singh said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 12th Apr 2017
Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They are an absolute disgrace, diabolical service. I would never use or recommend to use them. When it was time to respond to my queries I had to chase them several times with no satisfactory response instead were rude. When I sold the property privately they harassed and threatened for the commission. I am anxiously waiting for their debt recovery people as they threatened. Ooooh I am scared!!!
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Avoid at all cost, very ...
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1 Star Review
By : 'Gaz'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : NN10
18 May 2015
People found this helpful7
Avoid at all cost, very incompetent, unprofessional, no communication skills at all. They give false information, they ignore any questions you raise with them and harass you. Don't deal with these morons, they are only after your money, totally useless when anything goes wrong should be shut... Read Full Review
Comments (0)Avoid at all cost, very incompetent, unprofessional, no communication skills at all.
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Gaz said about William H Brown
Services : Letting( As a Tenant )Date: 17th May 2015
Avoid at all cost, very incompetent, unprofessional, no communication skills at all.
They give false information, they ignore any questions you raise with them and harass you.
Don't deal with these morons, they are only after your money, totally useless when anything goes wrong should be shut down.
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