The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 191 Reviews
82% Recommended
0% letting valuation accuracy
95% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 95.00% | £402 | £1,200 |
Touchstone CPS Ltd
1 Hay Aveune, Edinburgh, City Of Edinburgh
EH16 4RW
0131 657 5139






By : 'AJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Great customer service by Paige! Thanks loads sorting out all issues I have been through which makes me settle down quickly into my ... Read Full Review
By : Penny Graham
30 Jan 2025Hi A J Thank you for providing such wonderful feedback for our colleague, Paige; it's much appreciated. Paige will be thrilled with your feedback as she works hard to support her customers in...

By : 'Chelsea'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : EH16
Everybody at touchstone helped us out. Whether it be through email or in person viewings. Would highly... Read Full Review
By : Penny Graham
3 Dec 2024Hi Chelsea Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our colleagues, especially Krzysztof, helpful during your recent application. The...

By : 'Marzena'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH16
Great very helpful ,really happy with service Especially Krzysztof who deal with us from... Read Full Review
By : Penny Graham
27 Nov 2024Hi Marzena Thank you for your sharing your experience with us, it's much appreciated. Thanks too for highlighting the work of our colleague, Krzysztof, he will be delighted with your kind...
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £884
Would you recommend ? : No
Postcode : EH13
Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and nothing gets done about it. Smoking in flats, do as you please. Report any repairs, and get the standard reply, landlord will not approve the repairs, since it's not out its warranty... Read Full Review
By : Penny Graham
5 Nov 2024Hi Stuart Thank you for your feedback. We are aware of the concerns you have raised and we are sorry that you have been affected. The team has recently issued a reminder to residents...

By : 'GAYNA'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John was fab throughout the process, from the viewing to picking up the keys. Really hassle free -... Read Full Review
By : Penny Graham
22 Oct 2024Thanks Gayna. We're delighted that you found our service hassle-free! It's great to hear that our colleague John was able to assist you throughout the application and move-in process...

By : 'Eireanne'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed and thankfully has been a very quick turn around for us from viewing the show flat, finding out we had been offered the tenancy to then getting the... Read Full Review
By : Penny Graham
16 Oct 2024Hi Eireanne We're delighted with your feedback, so thank you for sharing your experience with us. Thank you for recognising the great customer service of our colleague, John, from application ...

By : 'Prathiba'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John is excellent at what he does. He provided me with detailed information. And when I wanted to a later move in date, he helped me to get suitable move in date. The way he welcomed me to my new home was absolutely fantastic! Thanks John... Read Full Review
By : Penny Graham
15 Oct 2024Hi Prathiba We're delighted you chose to share your experience with us; thank you. We are happy to hear that our colleague, John, was able to guide you through our processes and assist you...

By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc was sent through and confirmed very quickly. Highly... Read Full Review
By : Penny Graham
1 Oct 2024Hi Amanda Thank you for your feedback and recommendation, it's greatly appreciated. We're delighted to hear that you had such a positive experience with Touchstone, particularly when dealing ...

By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John was really helpful, he showed on time and was really knowledgeable. He was able to answer all our questions (this is our first tenant agreement so we had a few). He was super nice and polite both in the viewing and when we... Read Full Review
By : Penny Graham
1 Oct 2024Hi Ana Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our colleague, John, helpful, punctual, and able to answer your queries; this ...

By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John was very informative and helpful through out our move. The turn around was amazing in just under one week. Thanks so much... Read Full Review
By : Penny Graham
1 Oct 2024Hi Libby Reading your review makes us very happy, so thank you for contributing. It is wonderful when everything comes together and we're able to work with our customers to make the seemingly...

By : 'Sean'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John showed me the flat initially and was excellent and so informative and then met him again to collect my keys and once again excellent. Really welcomed me to my new home and showed me absolutely everything! No questions were needed! Thanks... Read Full Review
By : Penny Graham
1 Oct 2024Hi Sean Thank you for your feedback, it's very much appreciated. It is wonderful to hear your wonderful comments about our colleague, John, and how helpful he was throughout the application...

By : 'Conor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
Had a great experience from the viewing to my move in date especially thanks to... Read Full Review
By : Penny Graham
1 Oct 2024Hi Conor Thank you for your feedback about our services; it's much appreciated. We are delighted to hear that you found our colleague, John, so helpful throughout the process. We'll be sure to...

By : 'Cat'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John was really helpful through the whole moving in process. Always on hand to answer any questions and explain what the next steps were. It was useful to have an app to see how the application was progressing... Read Full Review
By : Penny Graham
1 Oct 2024Hi Cat Thank you for sharing your experience with Touchstone, particularly your feedback on our colleague, John; it really is appreciated. John works tirelessly to assist all customers during...

By : 'Anthony'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
Was shown around the property before signing contracts by John. He was very upfront with all the information required and listed all the details neatly. Moving in was swift and easy. John was on hand to help with any needs or enquires. No information was missed and ensured we settled in very well.... Read Full Review
By : Penny Graham
1 Oct 2024Hi Anthony Thank you for contributing so positively to our reviews; it's much appreciated. We're happy to hear that John was able to provide a smooth application and move-in for you. Thanks...

By : 'Jordan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
Easy and smooth process with john. Very happy with... Read Full Review
By : Penny Graham
1 Oct 2024Hi Jordan Thank you for taking the time to share your experience with Touchstone; we really appreciate it. We are delighted to hear that you're pleased with everything, and that our colleague ...

By : 'Declan'
Services : Property Management
Would you recommend ? : Yes
Postcode : G40
Collected the keys and moved some of our belongings into our new flat today, John who gave us our keys and went over everything in the flat with us was super helpful! Answered any and all questions we had for him as well as some we didn't think of ourselves. He was incredibly friendly while... Read Full Review
By : Penny Graham
1 Oct 2024Hi Declan Thank you for taking the time to review our service. We are happy to hear that our colleague, John, was able to answer your queries so pleasantly and efficiently; that's just what we...

By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
John was very helpful when we were moving into our new property. He was very experienced, answered any questions that we had and was very patient and professional. He was very thorough and insured we knew everything... Read Full Review
By : Penny Graham
1 Oct 2024Hi Amy Thank you for taking the time to review our services and especially for your glowing review of our colleague, John and his pleasant manner; it's very much appreciated. John works hard to...

By : 'Muzi'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
Moving in our new flat was easy and smooth. We love our new flat. John was friendly and polite during flat viewing and on move in day. He gave us all Information we needed. Thanks... Read Full Review
By : Penny Graham
1 Oct 2024Hi Muzi Thank you for adding to our reviews. We're delighted to hear that you love your new flat and that to process was easy and smooth for you; it's exactly what we want to hear. We will...

By : 'Joanna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
Moving in was such a breeze and the flats are beautiful! John went above and beyond and was so helpful throughout the application process, moving in and even when I had some questions afterwards. For it being such a fast process that most people would find stressful, John made it so... Read Full Review
By : Penny Graham
24 Sept 2024Hi Joanna Wow! What wonderful praise for our colleague, John. John, like all of our colleagues, works hard to provide our customers with a smooth transition from application to move-in, and...

By : 'Holly'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
Picked up keys for my new flat today, it’s lovely and John was super friendly and helpful - the process has been all smooth so far... Read Full Review
By : Penny Graham
24 Sept 2024Hi Holly We're pleased to hear that you're happy with your new home, and we appreciate you sharing your experience with us. It's also good to know that our colleague John was able to assist...
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Please visit our website for our Complaints Procedure:
https:\/\/www.touchstonecps.com\/complaints-procedure
Last updated at 11/19/2025, 11:58:49 AM by allAgents