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Edinburgh, EH16

4.5/5, 191 Reviews
82% Recommended

0% letting valuation accuracy

95% letting fee satisfaction

Contact Us
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands. If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting0%95.00%£402£1,200
Areas covered
  • City Of Edinburgh
  • London
Address

Touchstone CPS Ltd
1 Hay AveuneEdinburgh, City Of Edinburgh
EH16 4RW
0131 657 5139

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Touchstone CPS Ltd Branches (View All 4)
Great customer service by ...

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5 Star Review
UserName

By : 'AJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16

28 Jan 2025
People found this helpful0

Great customer service by Paige! Thanks loads sorting out all issues I have been through which makes me settle down quickly into my ... Read Full Review

Comments (2)Was this helpful?:

By : Penny Graham

30 Jan 2025

Hi A J Thank you for providing such wonderful feedback for our colleague, Paige; it's much appreciated. Paige will be thrilled with your feedback as she works hard to support her customers in...

Everybody at touchstone ...

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5 Star Review
UserName

By : 'Chelsea'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : EH16

28 Nov 2024
People found this helpful0

Everybody at touchstone helped us out. Whether it be through email or in person viewings. Would highly... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

3 Dec 2024

Hi Chelsea Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our colleagues, especially Krzysztof, helpful during your recent application. The...

Great very helpful ,really ...

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5 Star Review
UserName

By : 'Marzena'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH16

25 Nov 2024
People found this helpful0

Great very helpful ,really happy with service Especially Krzysztof who deal with us from... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

27 Nov 2024

Hi Marzena Thank you for your sharing your experience with us, it's much appreciated. Thanks too for highlighting the work of our colleague, Krzysztof, he will be delighted with your kind...

Dont expect any repairs to ...

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1 Star Review

By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £884
Would you recommend ? : No
Postcode : EH13

28 Oct 2024
People found this helpful0

Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and nothing gets done about it. Smoking in flats, do as you please. Report any repairs, and get the standard reply, landlord will not approve the repairs, since it's not out its warranty... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

5 Nov 2024

Hi Stuart Thank you for your feedback. We are aware of the concerns you have raised and we are sorry that you have been affected. The team has recently issued a reminder to residents...

John was fab throughout the ...

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5 Star Review
UserName

By : 'GAYNA'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

16 Oct 2024
People found this helpful0

John was fab throughout the process, from the viewing to picking up the keys. Really hassle free -... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

22 Oct 2024

Thanks Gayna. We're delighted that you found our service hassle-free! It's great to hear that our colleague John was able to assist you throughout the application and move-in process...

New ...

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5 Star Review
UserName

By : 'Eireanne'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

16 Oct 2024
People found this helpful0

John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed and thankfully has been a very quick turn around for us from viewing the show flat, finding out we had been offered the tenancy to then getting the... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

16 Oct 2024

Hi Eireanne We're delighted with your feedback, so thank you for sharing your experience with us. Thank you for recognising the great customer service of our colleague, John, from application ...

John is excellent at what he ...

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5 Star Review
UserName

By : 'Prathiba'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

14 Oct 2024
People found this helpful0

John is excellent at what he does. He provided me with detailed information. And when I wanted to a later move in date, he helped me to get suitable move in date. The way he welcomed me to my new home was absolutely fantastic! Thanks John... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

15 Oct 2024

Hi Prathiba We're delighted you chose to share your experience with us; thank you. We are happy to hear that our colleague, John, was able to guide you through our processes and assist you...

Excellent ...

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5 Star Review
UserName

By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

29 Sept 2024
People found this helpful0

Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc was sent through and confirmed very quickly. Highly... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Amanda Thank you for your feedback and recommendation, it's greatly appreciated. We're delighted to hear that you had such a positive experience with Touchstone, particularly when dealing ...

John was really helpful, he ...

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5 Star Review
UserName

By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

27 Sept 2024
People found this helpful0

John was really helpful, he showed on time and was really knowledgeable. He was able to answer all our questions (this is our first tenant agreement so we had a few). He was super nice and polite both in the viewing and when we... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Ana Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our colleague, John, helpful, punctual, and able to answer your queries; this ...

John was very informative and ...

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5 Star Review
UserName

By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

27 Sept 2024
People found this helpful0

John was very informative and helpful through out our move. The turn around was amazing in just under one week. Thanks so much... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Libby Reading your review makes us very happy, so thank you for contributing. It is wonderful when everything comes together and we're able to work with our customers to make the seemingly...

John showed me the flat ...

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5 Star Review
UserName

By : 'Sean'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

27 Sept 2024
People found this helpful0

John showed me the flat initially and was excellent and so informative and then met him again to collect my keys and once again excellent. Really welcomed me to my new home and showed me absolutely everything! No questions were needed! Thanks... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Sean Thank you for your feedback, it's very much appreciated. It is wonderful to hear your wonderful comments about our colleague, John, and how helpful he was throughout the application...

Had a great experience from ...

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5 Star Review
UserName

By : 'Conor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40

27 Sept 2024
People found this helpful0

Had a great experience from the viewing to my move in date especially thanks to... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Conor Thank you for your feedback about our services; it's much appreciated. We are delighted to hear that you found our colleague, John, so helpful throughout the process. We'll be sure to...

John was really helpful ...

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5 Star Review
UserName

By : 'Cat'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

26 Sept 2024
People found this helpful0

John was really helpful through the whole moving in process. Always on hand to answer any questions and explain what the next steps were. It was useful to have an app to see how the application was progressing... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Cat Thank you for sharing your experience with Touchstone, particularly your feedback on our colleague, John; it really is appreciated. John works tirelessly to assist all customers during...

New ...

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5 Star Review
UserName

By : 'Anthony'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

26 Sept 2024
People found this helpful0

Was shown around the property before signing contracts by John. He was very upfront with all the information required and listed all the details neatly. Moving in was swift and easy. John was on hand to help with any needs or enquires. No information was missed and ensured we settled in very well.... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Anthony Thank you for contributing so positively to our reviews; it's much appreciated. We're happy to hear that John was able to provide a smooth application and move-in for you. Thanks...

Easy and smooth process with ...

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5 Star Review
UserName

By : 'Jordan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40

26 Sept 2024
People found this helpful0

Easy and smooth process with john. Very happy with... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Jordan Thank you for taking the time to share your experience with Touchstone; we really appreciate it. We are delighted to hear that you're pleased with everything, and that our colleague ...

Collected the keys and moved ...

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5 Star Review
UserName

By : 'Declan'
Services : Property Management
Would you recommend ? : Yes
Postcode : G40

26 Sept 2024
People found this helpful0

Collected the keys and moved some of our belongings into our new flat today, John who gave us our keys and went over everything in the flat with us was super helpful! Answered any and all questions we had for him as well as some we didn't think of ourselves. He was incredibly friendly while... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Declan Thank you for taking the time to review our service. We are happy to hear that our colleague, John, was able to answer your queries so pleasantly and efficiently; that's just what we...

John was very helpful when we ...

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5 Star Review
UserName

By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40

26 Sept 2024
People found this helpful0

John was very helpful when we were moving into our new property. He was very experienced, answered any questions that we had and was very patient and professional. He was very thorough and insured we knew everything... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Amy Thank you for taking the time to review our services and especially for your glowing review of our colleague, John and his pleasant manner; it's very much appreciated. John works hard to...

Moving in our new flat was ...

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5 Star Review
UserName

By : 'Muzi'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

25 Sept 2024
People found this helpful0

Moving in our new flat was easy and smooth. We love our new flat. John was friendly and polite during flat viewing and on move in day. He gave us all Information we needed. Thanks... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

1 Oct 2024

Hi Muzi Thank you for adding to our reviews. We're delighted to hear that you love your new flat and that to process was easy and smooth for you; it's exactly what we want to hear. We will...

Moving in was such a breeze ...

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5 Star Review
UserName

By : 'Joanna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40

19 Sept 2024
People found this helpful0

Moving in was such a breeze and the flats are beautiful! John went above and beyond and was so helpful throughout the application process, moving in and even when I had some questions afterwards. For it being such a fast process that most people would find stressful, John made it so... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

24 Sept 2024

Hi Joanna Wow! What wonderful praise for our colleague, John. John, like all of our colleagues, works hard to provide our customers with a smooth transition from application to move-in, and...

Picked up keys for my new ...

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5 Star Review
UserName

By : 'Holly'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40

18 Sept 2024
People found this helpful0

Picked up keys for my new flat today, it’s lovely and John was super friendly and helpful - the process has been all smooth so far... Read Full Review

Comments (1)Was this helpful?:

By : Penny Graham

24 Sept 2024

Hi Holly We're pleased to hear that you're happy with your new home, and we appreciate you sharing your experience with us. It's also good to know that our colleague John was able to assist...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure: https:\/\/www.touchstonecps.com\/complaints-procedure

Last updated at 11/19/2025, 11:58:49 AM by allAgents

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