The UK's Largest Customer Review Website for the Property Industry
Bath, BA2
3.7/5, 180 Reviews
69% Recommended
100% letting valuation accuracy
66% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Sophie Worswick
Kirsten Mckenzie
Stanley Francis
Louise McLane
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 66.00% | £370 | £2,708 |
Areas covered
- Nationwide
Address
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way, Bath, Somerset
BA2 2AF
01225 838 490
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Touchstone CPS Ltd Branches (View All 4)
We recently dealt with Andy ...
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5 Star Review
By : 'Emily'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SW11
24 Jul 2017
People found this helpful0
We recently dealt with Andy Spencer from Touchstone in relation to an issue that arose with a neighbour's property. He was professional, efficient, and ensured that the issue was resolved immediately. We were impressed with and grateful for the standard of service Andy and Touchstone... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
25 Jul 2017Hi Emily. Thank you so much for your wonderful commendation of my colleague, Andy Spencer, and the customer service you have received from Touchstone. It's always great to read such positive feedback ...
Agent has been very ...
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5 Star Review
By : 'Broom'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : B91
16 Jul 2017
People found this helpful0
Agent has been very professional and business like in all their dealings. They communicate clearly by email, and are timely.Very pleased with the whole... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Penny Graham
18 Jul 2017Hi. Thank you for leaving such positive feedback about the service you have received from Touchstone to date. It would be great to know which Team/Property Manager you have been dealing with so that...
I recently had contact with ...
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5 Star Review
By : 'Cheryl'
Services : Letting( As a Tenant )
Rent PCM : £665
Would you recommend ? : Yes
Postcode : CF11
13 Jul 2017
People found this helpful0
I recently had contact with Bluebell Stewart , she was very polite and understood my concerns and worries and treated me with upmost respect . She advised me on what to do and reassured me that landlords do have a heartâ¤ï¸. I would love Bluebell Stewart to be recognised for her caring nature and ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
14 Jul 2017Hi Cheryl. Thank you so much for your glowing review of my colleague, Bluebell Stewart. I was pleased to read your comments about Bluebell and the service that you have received, and will happily...
JUST WANT TO SAY THANKS TO ...
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5 Star Review
By : 'alnden'
Services : Letting( As a Tenant )
Rent PCM : £815
Would you recommend ? : Yes
Postcode : SO30
11 Jul 2017
People found this helpful0
JUST WANT TO SAY THANKS TO YOU AND ALL THE STAFF AT THIS OFFICE, ME AND NO WE HAVE HAD NO REAL PROBELMS, THAT I KNOW OF BUT ANY WE HAVE HAD YOUR COMPANY HAS SORTED THEM OUT FOR US IN A TIMELY MANNER ONCE AGAIN THANK YOU ALAN AND... Read Full Review
Comments on Agent Fees
ALL FEES ARE BAD BUT YOU HAVE TO PAY THEM TO GET WHAT YOU WANT
Comments (1)Was this helpful?:
By : Penny Graham
11 Jul 2017Hi Alan & Denise. Thank you for taking the time to leave your great review of our service and for highlighting my colleague, Shirley Driver, its always great to see and much appreciated. Thanks...
I cannot thank Fred Dawson ...
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5 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : NG6
7 Jul 2017
People found this helpful0
I cannot thank Fred Dawson enough with all the help he has given me over the last few weeks with rent... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
7 Jul 2017Hi Louise. Many thanks for taking the time to rate our service so positively and especially for your comments about my colleague, Fred Dawson, and the service that you have received from him. Ill be...
This is the second property I ...
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5 Star Review
By : 'Hollie'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : M14
28 Jun 2017
People found this helpful0
This is the second property I have ever rented and I have had the privilege of Holly helping my friend and I sort out the paper work for our new flat. Holly knows exactly what she's doing and the whole process has been efficiently handled in two weeks. She understands the difficultly we've had... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
30 Jun 2017Hi Hollie. Thank you for taking the time to give such a glowing review of the service you have received from my colleague, Holly Thwaites. Its always nice to see such a great review. Ill pass on...
Shirley has gone above and ...
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5 Star Review
By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RH12
27 Jun 2017
People found this helpful0
Shirley has gone above and beyond my expectations, helping us in a difficult situation. She kept me constantly up to date with progress of our move, and has been dealing with issues efficiently in our new home. Thank you so much for everything, it really is... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
27 Jun 2017Hi Peter. Thank you so much for taking the time to review our service, it's much appreciated. It's always great to see a colleague recognised for the work that they do and Shirley's customer service...
Shirley has been an absolute ...
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5 Star Review
By : 'Najwa'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : BS34
23 Jun 2017
People found this helpful0
Shirley has been an absolute gem. There has been issues with a home we selected and Shirley could not have been more helpful. She managed to sort out our issue quickly and was honest every step of the way so we knew where we stood. I believe if we had gone through an agent we would not have... Read Full Review
Comments on Agent Fees
Brilliant.
Comments (1)Was this helpful?:
By : Penny Graham
23 Jun 2017Hi Najwa. Thank you for your great review of our service but also your glowing commendation of my colleague, Shirley Driver. Shirley offers our tenants a consistently high level of customer service, ...
Great and quick service from ...
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5 Star Review
By : 'Marius'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CO2
22 Jun 2017
People found this helpful0
Great and quick service from check in to check out. Good fees and great communication thru our tendency. Any problem has been sorted quickly and in good... Read Full Review
Comments on Agent Fees
Good fees
Comments (1)Was this helpful?:
By : Penny Graham
23 Jun 2017Hi Marius. Thank you for taking the time to give such a great review of our service, it's much appreciated. Good luck in your new home and for the future. Kind regards Penny Graham, Touchstone CPS...
There were a number of issues ...
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5 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : BS34
21 Jun 2017
People found this helpful0
There were a number of issues due to the dreaded mortgage chain - none of course down to Touchstone. Whilst this was a very frustrating time, it was much more bearable due to Shirley. She was approachable, friendly and highly proactive. Would definitely recommend highly, without a second... Read Full Review
Comments on Agent Fees
Much better than the local estate agent fees
Comments (1)Was this helpful?:
By : Penny Graham
22 Jun 2017Hi Ryan. Thank you so much for taking the time to provide such a wonderful review of my colleague Shirley Driver and particularly her customer service skills. It's great to receive such positive...
Very helpful in sorting out ...
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5 Star Review
By : 'NATALIE'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL6
15 Jun 2017
People found this helpful0
Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
16 Jun 2017Hi Natalie Thank you for taking the time to provide such a glowing review of my colleague, Alana Burgess. Its great to see and much appreciated. Best wishes Penny Graham, Touchstone CPS...
We rented a two bedroom ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WN1
14 Jun 2017
People found this helpful0
We rented a two bedroom apartment in the Wigan area with the company through a local letting agent. Touchstone's representative, Jane Kosky, was always very helpful and flexible when it came to the end of the tenancy as we had to change our move out date on a number of... Read Full Review
Comments on Agent Fees
We paid a local letting agent as they marketed the property to ourselves. We are a company and paid a standard company rate.
Comments (3)Was this helpful?:
By : Penny Graham
14 Jun 2017Hi Paul. Many thanks for taking the time to review Touchstone and for your positive comments about my colleague, Jane Kosky, its great to see and much appreciated. Kind regards Penny Graham,...
Daisy is such a great agent ...
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5 Star Review
By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : ME10
10 Jun 2017
People found this helpful0
Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any... Read Full Review
Comments on Agent Fees
Couldn't complete
Comments (1)Was this helpful?:
By : Penny Graham
13 Jun 2017Hi Michelle Thank you for your great review and comments about my colleague, Daisy Jenkins. It's great to see that you've had such a positive experience of our service. Thanks again. Kind regards...
Always friendly helpful and ...
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5 Star Review
By : 'HDALE'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : GL34
6 Jun 2017
People found this helpful0
Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Penny Graham
6 Jun 2017Hi. Thank you so much for your review of Touchstone's service and especially for your kind comments about my colleague, Shirley Driver, it really is much appreciated. Best wishes Penny Graham,...
Touchstone managed the ...
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5 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : S66
5 Jun 2017
People found this helpful0
Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan so I could catch up on rent. Thankyou to everyone... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
6 Jun 2017Hi Miss Bishop. Many thanks for taking the time to review Touchstone and especially for your positive feedback for my colleagues, Sue, Fred & Lewis. It's always great to read that our tenants are ...
Shirley has made my move into ...
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5 Star Review
By : 'Elanor'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : CB9
31 May 2017
People found this helpful0
Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
6 Jun 2017Hi Elanor. Many thanks for taking the time to review our service and especially for your great feedback about my colleague, Shirley Driver. It's great to read and it is much appreciated. Best wishes, ...
Although there were quite a ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : RH12
29 May 2017
People found this helpful0
Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Penny Graham
6 Jun 2017Hi Sarah. Many thanks for the taking the time to review our service, it's much appreciated. Moving can be busy and sometimes difficult so I'm pleased to see that any teething issues you encountered...
I've been happy with the ...
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3 Star Review
By : 'MJP'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CB2
29 May 2017
People found this helpful0
I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is that we have lived in the block for three years now and the ... Read Full Review
Comments on Agent Fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
Comments (1)Was this helpful?:
By : Penny Graham
6 Jun 2017Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could ...
Great attention to detail and ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SW1
25 May 2017
People found this helpful0
Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to... Read Full Review
Comments on Agent Fees
Fair
Comments (1)Was this helpful?:
By : Penny Graham
26 May 2017Hi Paul. Thank you for taking the time to give such a positive review of our service, particularly noting my colleague, Matt Johnstone. It's always nice to read such positive feedback and, much...
Myself and my husband had ...
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5 Star Review
By : 'Susan'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : GL3
25 May 2017
People found this helpful0
Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything Shirley is at the end of the phone to help. We have a... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Penny Graham
26 May 2017Hi Susan & Peter. Many thanks for taking the time to give such a great review. I'm delighted to read your comments about your experience of our service working with Shirley and that you're happy...
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Complaints Procedure
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 6/5/2024, 7:17:40 AM by allAgents
