The UK's Largest Customer Review Website for the Property Industry
Bath, BA2
3.7/5, 180 Reviews
69% Recommended
100% letting valuation accuracy
66% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Sophie Worswick
Kirsten Mckenzie
Stanley Francis
Louise McLane
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 66.00% | £370 | £2,708 |
Areas covered
- Nationwide
Address
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way, Bath, Somerset
BA2 2AF
01225 838 490
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Touchstone CPS Ltd Branches (View All 4)
Great ...
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4 Star Review
By : 'Mido'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
3 Jan 2019
People found this helpful0
Over all it was a great experience. I'm moving to Manchester. Staff were timely responsive and very cooperative. It was a little bit confusing that I felt with another intermediate agent initially. However, I'm happy with the overall... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
8 Jan 2019Hi Mido Thank you for reviewing your positive experience of Touchstone's service on allAgents. It is always great to feedback these reviews to the teams and it is very much appreciated. Best...
EXCELLENT ...
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5 Star Review
By : 'JOHN'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : Yes
Postcode : G44
3 Jan 2019
People found this helpful1
I CONTACTED MR ROWLEY RE SECURITY PROBLEM AT PROPERTY. THE ISSUE WAS RESOLVED QUICKLY AND EFFICIENTLY. EXCELLENT SERVICE, MANY... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
8 Jan 2019Hi John Thank you for leaving a review following a recent issue, and particularly for highlighting the service provided by Harry Rowley, it is very much appreciated. Kind regards Penny Penny ...
Kelly Egan - ...
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5 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £635
Would you recommend ? : Yes
Postcode : EH5
27 Dec 2018
People found this helpful0
I would like to pass on my sincere thanks to Kelly Egan who has always proved to be very helpful and has supported me with a number of issues whilst always reaming professional and courteous. Kelly fulfills promises and acts on all my request in a timely manner and is always available at the end ... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
8 Jan 2019Hi John Thank you for taking the time to provide your glowing review of my colleague Kelly Egan. Kelly and the team work very hard to provide our customers with a positive experience of...
Respect and ...
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5 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £375
Would you recommend ? : Yes
Postcode : DL9
20 Dec 2018
People found this helpful1
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it! We were put in touch with Beth from Touchstone who was greatly helpful and always treated us with respect and dignity as well as(as we we... Read Full Review
Comments on Agent Fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
Comments (1)Was this helpful?:
By : Penny Graham
20 Dec 2018Hi Sam Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated. Enjoy your first Christmas in your new...
Amazing ...
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5 Star Review
By : 'Mimo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G20
18 Dec 2018
People found this helpful0
Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties from... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Dec 2018Hi Mimo Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive...
Extremely supportive and ...
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5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL3
10 Dec 2018
People found this helpful0
Thank you to Shirley who helped to make my first experince of renting as straightforward as possible. In what has been a very difficult 12 months, Shirley's efficiency and professionalism have been superb but also her 'personal approach' in which my 'stupid... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Dec 2018Hi Rebecca Thank you for your review of Touchstone's service and particularly for your great feedback about my colleague, Shirley. I have worked with Shirley for many years and I'm delighted to...
Happy new ...
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5 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : B12
5 Dec 2018
People found this helpful0
Amy has been very helpful, friendly and informative. The process has ran smoothly and I'm very excited to be moving into my new... Read Full Review
Comments on Agent Fees
Fantastic rent cost.
Comments (1)Was this helpful?:
By : Penny Graham
7 Dec 2018Hi Amy Thank you for taking the time to review the service that you have received from Touchstone, it's much appreciated. I am delighted to read your comments about Amy, she is indeed very...
Awful, would not ...
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1 Star Review
By : 'AC'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : M16
3 Dec 2018
People found this helpful0
Agency has been giving us misleading information since the beginning, but we only realised that once we were too involved to back out. Since there was time pressure on us to find an apartment really fast. We have been asked to pay for 6 months upfront though. They've also lied to us... Read Full Review
Comments on Agent Fees
Average.
Comments (3)Was this helpful?:
By : Chris
3 Dec 2018Hi AC I also rent off touchstone have for over a year now, It's my first family flat and there nothing good to say about the company. I agree with evything you have said in your comment, there a lot...
Constance ...
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5 Star Review
By : 'Sally'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : M5
23 Nov 2018
People found this helpful0
We have had ongoing issues with tenants leaving their black bin bags on the floor and not in the bins provided. Beverley seems to have stepped in and got it sorted ! I also reported a couple of other issues that Beverley had assured me she will look into. She had responded promptly and... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
27 Nov 2018Hi Sally Thank you for your review of Touchstone and especially for your commendation of my colleague, Beverley. I have worked with Beverley for many years and so I know that she has very high...
Good ...
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4 Star Review
By : 'A'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : G2
20 Nov 2018
People found this helpful0
Overall it's good but it's take long time to rent a flat Quick answer for email which is good... Read Full Review
Comments on Agent Fees
I think the Deposit is high
Comments (1)Was this helpful?:
By : Penny Graham
27 Nov 2018Hi A Thank your for taking the time to leave a review for Touchstone, it's much appreciated. I note your comments about the lengthy move-in process and I will pass this on to the operational...
The worst agency everThey are ...
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1 Star Review
By : 'ks'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : AB24
25 Oct 2018
People found this helpful3
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was not repaired when i left the property. They never fix any thing. 2) I was told a... Read Full Review
Comments (3)Was this helpful?:
By : Penny Graham
26 Oct 2018Hi KS I am very sorry to see that you have been experiencing issues with our service. Please could you email me, penny.graham@touchstonecps.com, with details of your property, which office...
Very ...
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5 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : EH11
3 Oct 2018
People found this helpful0
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
5 Oct 2018Hi J I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated. Kind...
Absolute ...
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5 Star Review
By : 'D_Brownhill'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
2 Oct 2018
People found this helpful0
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone... Read Full Review
Comments on Agent Fees
A reasonable amount requested for admin fees.
Comments (1)Was this helpful?:
By : Penny Graham
2 Oct 2018Hi D Brownhill Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated. Best wishes in your new home. Kind regards Penny ...
Dangerous. ...
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1 Star Review
By : 'Garfield'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NN1
1 Oct 2018
People found this helpful1
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now that we just leave a bucket in the middle of the kitchen ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
2 Oct 2018Hi Garfield Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, penny.graham@touchstonecps.com with details of your property and the issues...
Great agent, terrible ...
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3 Star Review
By : 'Ella'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG1
31 Aug 2018
People found this helpful0
Jade couldn't have been more instrumental in sorting out the problems I had with the flat. There were multiple issues which should have been resolved before I moved in, however it's taken 2 months for most of them to be addressed and I am continuing to have issues with the hot... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
6 Sept 2018Hi Ella Firstly, many thanks for taking the time to review our service – your feedback is very important to us. Thank you for your positive review of my colleague, Jade, who will be your...
ABYSMAL SERVICE â ABSURD ...
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1 Star Review
By : 'Dissatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G20
30 Aug 2018
People found this helpful1
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF? The first ten reviews are all negative â one star. Then we see lots of positive reviews â five stars. Have a look at how often a five star review comes in. And they sound not quite... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
1 Oct 2018Hi I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our...
The most patient Property ...
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5 Star Review
By : 'Kaja'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CV1
26 Aug 2018
People found this helpful1
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on to her colleague - Kelly Egan, which was as... Read Full Review
Comments on Agent Fees
All worth it
Comments (1)Was this helpful?:
By : Penny Graham
28 Aug 2018Hi Kaja Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved. Moving can be a busy time with lots...
Pre-move ...
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4 Star Review
By : 'Phillimore'
Services : Letting( As a Tenant )
Rent PCM : £615
Would you recommend ? : Yes
Postcode : SO16
25 Aug 2018
People found this helpful0
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
28 Aug 2018Hi all Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together ...
MOD House Repair - ...
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5 Star Review
By : 'MOD'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN24
20 Aug 2018
People found this helpful0
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Penny Graham
21 Aug 2018Hi Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated. I will pass your comments on to Marva and her manager,...
Totally professional and ...
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5 Star Review
By : 'Andrew'
Services : Letting( Property Management )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CB25
7 Aug 2018
People found this helpful0
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure things run as smoothly as... Read Full Review
Comments on Agent Fees
Fee structure seems to be very reasonable and fair.
Comments (1)Was this helpful?:
By : Penny Graham
21 Aug 2018Hi Andrew Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 6/5/2024, 7:17:40 AM by allAgents
