The UK's Largest Customer Review Website for the Property Industry
Bath, BA2
3.7/5, 180 Reviews
69% Recommended
100% letting valuation accuracy
66% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.
We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Sophie Worswick
Kirsten Mckenzie
Stanley Francis
Louise McLane
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 66.00% | £370 | £2,708 |
Areas covered
- Nationwide
Address
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way, Bath, Somerset
BA2 2AF
01225 838 490
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Touchstone CPS Ltd Branches (View All 4)
Poor communication, poor ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : M14
29 Sept 2021
People found this helpful0
Poor communication, poor property cleanliness on move in, repairs not completed to a good standard and needed redoing. Just... Read Full Review
Comments (1)
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Nick Hall said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 29th Sep 2021
Poor communication, poor property cleanliness on move in, repairs not completed to a good standard and needed redoing. Just Bad
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By : Penny Graham
30 Sept 2021Hi Nick Apologies that the cleanliness of your new property has fallen short on this occasion. Thank you for your feedback about the repairs, we will feed this back to the team. I understand...
Thank you to Amy Goodlass for ...
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5 Star Review
By : 'Alexander'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
7 Apr 2021
People found this helpful0
Thank you to Amy Goodlass for being so helpful and organising our new tenancy. Amy has been very quick and responsive and has kept us up to date with everything. Thank you... Read Full Review
Comments (1)Thank you to Amy Goodlass for being so helpful and organising our new tenancy.
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Alexander Burns said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 6th Apr 2021
Thank you to Amy Goodlass for being so helpful and organising our new tenancy.
Amy has been very quick and responsive and has kept us up to date with everything.
Thank you Amy.
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By : Penny Graham
9 Apr 2021Hi Alexander Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated. Having worked with Amy for some time ...
Communication between agency ...
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1 Star Review
By : 'Enrique'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : M21
7 Apr 2021
People found this helpful2
Communication between agency and tenants is extremely deficient. The opposite of problemsolving. If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the... Read Full Review
Comments (1)Communication between agency and tenants is extremely deficient. The opposite of problemsolving.
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Enrique said about Touchstone CPS Ltd
Services : Letting( Property Management )Date: 6th Apr 2021
Communication between agency and tenants is extremely deficient. The opposite of problemsolving.
If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the agency.
The UK's Largest Customer Review Website for the Property Industry
By : Penny Graham
7 Apr 2021Hi Enrique I am very sorry to see that you have found contacting us difficult recently. Please may I ask that you contact us at feedback@touchstoneresi.co.uk with details of your property and...
Deposit withheld by ...
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1 Star Review
By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : BS34
5 Apr 2021
People found this helpful3
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! ) when we took ... Read Full Review
Comments (3)Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! )
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Amanda Lynden said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 4th Apr 2021
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! )
when we took the lease this property was filthy ( urine streaked toilets, mouldy fridge & washing machine, filthy oven, we kept photos and reported it back to Touchstone, guess what? they didn't want to know. Fast forward 6 months & after a proper clean , we moved out. We were horrified to learn that Touchstone felt they could withhold £300 of our deposit which they claimed was for redecoration. Now imagine they try this on every tenant? .....SCAM? We disputed this ( presented our photos AGAIN) and we won. Full refund of deposit given. ADVICE TO ANYONE LEAVING A TOUCHSTONE PROPERTY, DO NOT ACCEPT THEIR VERSION OF YOUR CHECKOUT. KEEP PHOTOS AND RAISE A DISPUTE. IT COSTS NOTHING. I would never recommend a company that believes it' is ok to ignore its tenants & the company that they employ to do their checkout reports.
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By : Penny Graham
6 Apr 2021Dear Mrs Lynden Whilst I understand your frustration with the deposit return process, this tenancy was for a duration of only 6 months and it was fully redecorated before the commencement of your...
Very unhelpful letting ...
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1 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : G20
8 Jan 2021
People found this helpful0
Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making... Read Full Review
Comments (1)Was this helpful?:
Hannah Shaw said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 8th Jan 2021
Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making money.
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By : Penny Graham
11 Jan 2021Hi Hannah We are sorry to hear that you have been experiencing some difficulty contacting us recently. Please could you email feedback@touchstoneresi.co.uk with details of your property and any...
Always quick to sort out any ...
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5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £580
Would you recommend ? : Yes
Postcode : SN3
4 Dec 2020
People found this helpful0
Always quick to sort out any problems very proactive In the 5 years I was there Very quick to sort out return of... Read Full Review
Comments (1)Always quick to sort out any problems very proactive
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David Vannozzi said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 4th Dec 2020
Always quick to sort out any problems very proactive
In the 5 years I was there
Very quick to sort out return of deposit
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By : Penny Graham
7 Dec 2020Hi David Thank you so much for taking the time to review the service that you received from Touchstone during your time renting with us. We are delighted that your experience was a positive one....
Charlotte Young and Jude ...
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5 Star Review
By : 'Tony'
Services : Property Management
Would you recommend ? : Yes
Postcode : GL20
25 Nov 2020
People found this helpful0
Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with seriously and with great professionalism.... Read Full Review
Comments (1)Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with seriously and with great professionalism.
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Tony Heatlie said about Touchstone CPS Ltd
Services : Property Management( )Date: 25th Nov 2020
Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with seriously and with great professionalism.
Charlotte and Jude, sincerely thankyou.
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
25 Nov 2020Hi Tony, Thank you for your 5* feedback for our colleagues Charlotte and Jude. It's fantastic to hear that you've great confidence in our team and any issues you've experienced have been dealt ...
Professional and ...
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5 Star Review
By : 'Joel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
18 Nov 2020
People found this helpful0
Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances. Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone. I am sure we can continue to count on her to help us in the... Read Full Review
Comments (1)Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances.
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Joel & Diana said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 18th Nov 2020
Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances.
Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone.
I am sure we can continue to count on her to help us in the future.
Thanks very much Amy!
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
25 Nov 2020Good morning Joel and Diana, Thank you for 5* review regarding our colleague Amy Goodlass. We are delighted that you found her service professional and responsive to your questions. Best wishes...
My husband and I sent ...
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1 Star Review
By : 'Stacey'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : No
Postcode : EH14
21 Oct 2020
People found this helpful1
My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or heating, no kitchen floor). Yet... Read Full Review
Comments (1)Was this helpful?:
Stacey Gibson said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 20th Oct 2020
My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or heating, no kitchen floor). Yet Touchstone never seemed to bother! If I knew of anyone going with a Touchstone flat, I'd tell them not to - I could never recommend such an ignorant and callous property management company such as Touchstone. I couldn't wait for the day to leave the flat we stayed in with Touchstone, and it was bliss knowing I'd never be dealing with them or their incompetence again. At £630 a month rent, we felt royally ripped off.
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By : Natalie james
21 Oct 2020Hi Stacey, I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. ...
Really bad customer service. ...
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1 Star Review
By : 'Mohamad'
Services : Letting( As a Tenant )
Rent PCM : £1345
Would you recommend ? : No
Postcode : CB22
12 Oct 2020
People found this helpful0
Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and... Read Full Review
Comments (1)Was this helpful?:
Mohamad Al-Hannaoui said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 11th Oct 2020
Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and more
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By : Natalie James
12 Oct 2020Hi Mohamad, Could you please forward onto me your property address so that I can look into this as a priority for you. My email is natalie.james@touchstoneresi.co.uk. Many thanks Natalie...
Both andreea and Jessica was ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU7
21 Sept 2020
People found this helpful0
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank... Read Full Review
Comments (1)Was this helpful?:
Chris moore said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 20th Sep 2020
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank you
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
22 Sept 2020Hi Chris, Thank you for your 5* star review and for leaving such wonderful feedback about our colleagues Andreea and Jessica. We're very pleased you found their service understanding and...
Very smooth process, from the ...
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5 Star Review
By : 'Jawad'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH7
28 Aug 2020
People found this helpful0
Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the... Read Full Review
Comments (1)Was this helpful?:
Jawad said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 27th Aug 2020
Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the process.
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
1 Sept 2020Hi Jawad, Thank you for taking the time to leave your five star review and feedback. We are delighted that you found the journey from application through to handover a smooth process. Wishing...
It took touchstone over 2 ...
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1 Star Review
By : 'Terry'
Services : Property Management
Sold price : £230
Would you recommend ? : No
Postcode : CT18
18 Aug 2020
People found this helpful1
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful It almost felt like she was taking... Read Full Review
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Terry BALL said about Touchstone CPS Ltd
Services : Property Management( )Date: 17th Aug 2020
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful It almost felt like she was taking enjoyment from it. The roof has now been fixed but two months on the scaffolding is still outside our house so we cannot open any of the windows at the front. Yet again * is of no help, I have called her multiple times to have the scaffolding removed. Everything she has an excuse and will call me back. Guess what she never calls back. How is this person still employed by touchstone? The best part is when you ask to make a complaint - * doesn't know what the complaint procedure is and tells me to speak to a welfare officer.
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By : Natalie James
19 Aug 2020Hi Terry, Would you kindly email me across your property address so that I can look into this for you? My email is natalie.james@touchstoneresi.co.uk I look forward to hearing from...
ON LINE ...
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5 Star Review
By : 'Jeffrey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5
14 Aug 2020
People found this helpful0
WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP... Read Full Review
Comments (1)Was this helpful?:
Jeffrey Evinou said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 13th Aug 2020
WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP ME
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
17 Aug 2020Hi Jeffrey, Thank you for your feedback regarding my colleague Chris being responsive and helpful. I have forwarded on your review and hope that we can continue to help you moving...
I would give touchstone 0 ...
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1 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £585
Would you recommend ? : No
Postcode : DN12
7 Aug 2020
People found this helpful0
I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it but unless you want a massive headache ... Read Full Review
Comments (1)Was this helpful?:
Alex Hurlstone said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 6th Aug 2020
I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it but unless you want a massive headache and stress then i strongly suggest you dont use this company, i will never rent off touchstone again in my life i would rarther live in a cardboard box
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
7 Aug 2020Hi Alex, Thank you for your time on the phone today. Following our conversations we will investigate further with our third party and update you as arranged. Many thanks for your...
Alana Burgess and Jade Grant ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BN21
27 May 2020
People found this helpful0
Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a... Read Full Review
Comments (1)Was this helpful?:
Gary Enefer said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 26th May 2020
Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a recommendation.
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
28 May 2020Hi Gary, Thank you for taking the time to provide such a wonderful review about our colleagues Alana Burgess and Jade Grant. We're delighted to hear that you have found their service excellent...
Horrible experience from ...
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1 Star Review
By : 'Monika'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : BS2
29 Mar 2020
People found this helpful3
Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to get hold of, it was an absolute pain to get my flatmate on the... Read Full Review
Comments (1)Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to get hold of, it was an absolute pain to get my flatmate on the contract at all. Extremely poor communication, our property manager changed 3 times in a span of a year and not once were we notified - previous manager would just ignore the emails (they were still at the company). When we moved out, our third manager quit and didn’t tell us, I didn’t realise she didn’t pick up our check out documentation until I chased her and got an automated response that the email was no longer in use.
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Monika said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 29th Mar 2020
Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to get hold of, it was an absolute pain to get my flatmate on the contract at all. Extremely poor communication, our property manager changed 3 times in a span of a year and not once were we notified - previous manager would just ignore the emails (they were still at the company). When we moved out, our third manager quit and didn’t tell us, I didn’t realise she didn’t pick up our check out documentation until I chased her and got an automated response that the email was no longer in use.
We had to wait 6 months (wouldn’t even be able to count the emails and phone calls made over this issue) to get someone to fix our microwave.
At the end they tried to charge us £440 for cleaning, but upon being asked to provide the final check out report they actually halved it, which made us think the initial costs were pulled out of nowhere. Would advise to stay away.
The UK's Largest Customer Review Website for the Property Industry
By : Natalie James
30 Mar 2020Hi Monika I am sorry to see that you have encountered a number of issues around communication, had to wait for works to be carried out and have had uncertainty over charges as you've moved out. ...
Never return calls or ...
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3 Star Review
By : 'Tash'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KA7
19 Mar 2020
People found this helpful0
Absolutely ridiculous to get a hold of, never reply to emails or call back despite numerous attempts to get in touch with them. Once a contractor has attended and submitted a quote it takes at least 4 weeks to hear from anyone and get the job completed a d thsts only of you continue to... Read Full Review
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Tash said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 19th Mar 2020
Absolutely ridiculous to get a hold of, never reply to emails or call back despite numerous attempts to get in touch with them. Once a contractor has attended and submitted a quote it takes at least 4 weeks to hear from anyone and get the job completed a d thsts only of you continue to chase
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Nightmare ...
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1 Star Review
By : 'Sehrish'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : M12
24 Feb 2020
People found this helpful2
We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received it. Whoever picks up a call says, wait for 2 more... Read Full Review
Comments (1)Was this helpful?:
Sehrish Javed said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 24th Feb 2020
We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received it. Whoever picks up a call says, wait for 2 more days it will be with you. We left the property on 3rd, still waiting for it. She ignores emails, doesn't pick up calls. All we want is our deposit. They broke our tenancy agreement, we didn't dispute it. Just give us our deposit back. Please Stay away from this company!
The UK's Largest Customer Review Website for the Property Industry
By : Penny Graham
25 Feb 2020Hi Sehrish I am sorry to see that you have encountered a delay with the return of your deposit following your vacating the property. In order to investigate further for you, please could I ask ...
An absolute nightmare. When ...
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1 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £760
Would you recommend ? : No
Postcode : YO1
8 Feb 2020
People found this helpful1
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave! Approximately once a month a fire alarm will go off which can take anywhere between an hour to 5 hours... Read Full Review
Comments (1)An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave!
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Matt Stallworthy said about Touchstone CPS Ltd
Services : Letting( As a Tenant )Date: 8th Feb 2020
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave!
Approximately once a month a fire alarm will go off which can take anywhere between an hour to 5 hours to be switched off, usually in the early hours of the morning.
Communication is also very poor, answers to queries can take weeks to be answered, and records remain outdated (currently being held hostage until they get a previous tennent to email them so I can leave!)
Avoid at all costs
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By : Penny Graham
11 Feb 2020Hi Matt I am sorry that you have experienced some difficulties vacating your property. Please could I ask that you email us direct using: feedback@touchstoneresi.co.uk with details of your...
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Complaints Procedure
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 6/5/2024, 7:17:40 AM by allAgents
