Poor communication, poor property cleanliness on move in, repairs not completed to a good standard and needed redoing. Just... Read Full Review

Thank you to Amy Goodlass for being so helpful and organising our new tenancy. Amy has been very quick and responsive and has kept us up to date with everything. Thank you... Read Full Review

Communication between agency and tenants is extremely deficient. The opposite of problemsolving. If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the... Read Full Review

Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! ) when we took ... Read Full Review

Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making... Read Full Review

Always quick to sort out any problems very proactive In the 5 years I was there Very quick to sort out return of... Read Full Review

Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with seriously and with great professionalism.... Read Full Review

Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances. Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone. I am sure we can continue to count on her to help us in the... Read Full Review

My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or heating, no kitchen floor). Yet... Read Full Review

Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and... Read Full Review

Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank... Read Full Review

Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the... Read Full Review

It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful It almost felt like she was taking... Read Full Review

WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP... Read Full Review

I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it but unless you want a massive headache ... Read Full Review

Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a... Read Full Review

Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to get hold of, it was an absolute pain to get my flatmate on the... Read Full Review

Absolutely ridiculous to get a hold of, never reply to emails or call back despite numerous attempts to get in touch with them. Once a contractor has attended and submitted a quote it takes at least 4 weeks to hear from anyone and get the job completed a d thsts only of you continue to... Read Full Review

We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received it. Whoever picks up a call says, wait for 2 more... Read Full Review

An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave! Approximately once a month a fire alarm will go off which can take anywhere between an hour to 5 hours... Read Full Review