We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
Touchstone CPS Ltd

2 Crescent Office Park Clarks Way Bath
Somerset
BA2 2AF

01225 838 490
Website not available

Properties for Sale
Properties to Rent

“Out of this world...”

Oct 31,2018
Minithumbup
By: 'Wright'
Oct 31,2018
1 people found
this helpful
I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful ...
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Comment on agent fees
NO FEES INVOLVED
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By: Penny Graham
Nov 06, 2018
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Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their work, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“The worst agency everThey are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to ge...”

Oct 25,2018
Minithumbdown
By: 'ks'
Oct 25,2018
2 people found
this helpful
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was ...
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Was this helpful? Yes
By: Penny Graham
Oct 26, 2018
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Hi KS I am very sorry to see that you have been experiencing issues with our service. Please could you email me, penny.graham@touchstonecps.com, with details of your property, which office you're dealing with and/or property manager, so that i can investigate the matter further for you with the relevant property team? I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Helpful...”

Oct 03,2018
Minithumbup
By: 'J'
Oct 03,2018
0 people found
this helpful
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water issue...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 05, 2018
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Hi J I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute Delight!...”

Oct 02,2018
Minithumbup
By: 'D_Brownhill'
Oct 02,2018
0 people found
this helpful
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone tenant!...
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Comment on agent fees
A reasonable amount requested for admin fees.
Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
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Hi D Brownhill Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Dangerous. Avoid....”

Oct 01,2018
Minithumbdown
By: 'Garfield'
Oct 01,2018
1 people found
this helpful
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now ...
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Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
View all comments (1)
Hi Garfield Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, penny.graham@touchstonecps.com with details of your property and the issues that you currently have outstanding, so that I can investigate the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ABYSMAL SERVICE – ABSURD BEHAVIOUR – NO INTEGRITY...”

Aug 30,2018
Minithumbdown
By: 'Dissatisfied is an understatement'
Aug 30,2018
1 people found
this helpful
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF? The first ten reviews are all negative – one star. Then we see lots of positive reviews – five stars. Have a look at how often a five star review comes ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 01, 2018
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Hi I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our customer's repairs and queries are dealt with promptly. Since receiving your review, I have checked with the property team who have confirmed that all issues mentioned in your review have now been completed and/or resolved, with the exception of your neighbour's alleged smoking, which without further e ...

“The most patient Property Manager...”

Aug 26,2018
Minithumbup
By: 'Kaja'
Aug 26,2018
1 people found
this helpful
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on ...
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Comment on agent fees
All worth it
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By: Penny Graham
Aug 28, 2018
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Hi Kaja Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved. Moving can be a busy time with lots going on but I'm pleased to see that any matters arising were dealt with promptly and professionally. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Pre-move in...”

Aug 25,2018
Minithumbup
By: 'Phillimore road tenants'
Aug 25,2018
0 people found
this helpful
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank you....
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By: Penny Graham
Aug 28, 2018
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Hi all Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together issues are overcome and everyone is happy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“MOD House Repair - Ashford...”

Aug 20,2018
Minithumbup
By: 'MOD Property'
Aug 20,2018
0 people found
this helpful
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
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Hi Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated. I will pass your comments on to Marva and her manager, who'll be delighted to read them. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Totally professional and approachable property management....”

Aug 07,2018
Minithumbup
By: 'Andrew Ward'
Aug 07,2018
0 people found
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees
Fee structure seems to be very reasonable and fair.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Andrew Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Efficiently dealt with...”

Aug 03,2018
Minithumbup
By: 'G'
Aug 03,2018
0 people found
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package , She has been efficient with updates and ensured that I have been kept in the loop Grateful thanks...
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Comment on agent fees
Na
Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
View all comments (1)
Hi. Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager. Thanks again, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great experience!...”

Aug 03,2018
Minithumbup
By: 'Daria'
Aug 03,2018
0 people found
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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By: Penny Graham
Aug 03, 2018
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Hi Daria Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great support...”

Jul 31,2018
Minithumbup
By: 'Jumanah'
Jul 31,2018
0 people found
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Jumanah Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“will never recommend this company! horrible experience...”

Jul 30,2018
Minithumbup
By: 'Shannon'
Jul 30,2018
2 people found
this helpful
Company is an absolute joke. The dangers that were left within the house were completely unacceptable within a rented property. This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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By: Penny Graham
Jul 31, 2018
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Hi Shannon, I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, penny.graham@touchstonecps.com, with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“Extremely helpful...”

Jul 25,2018
Minithumbup
By: 'Muna Ali'
Jul 25,2018
3 people found
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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By: Penny Graham
Jul 27, 2018
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Hi Muna Ali Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful...”

Jul 18,2018
Minithumbup
By: 'Nadine Lewis'
Jul 18,2018
1 people found
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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By: Penny Graham
Jul 20, 2018
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Hi Nadine Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Prompt Action...”

Jul 14,2018
Minithumbup
By: 'Rebecca'
Jul 14,2018
0 people found
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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By: Penny Graham
Jul 17, 2018
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Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Seamless Service...”

Jul 11,2018
Minithumbup
By: 'Shiang Lee'
Jul 11,2018
0 people found
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (3)
Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute life saver...”

Jul 07,2018
Minithumbup
By: 'Olivia Moran'
Jul 07,2018
3 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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By: Penny Graham
Jul 13, 2018
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Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Best Property Manager...”

Jul 03,2018
Minithumbup
By: 'Owain - Bracken Way'
Jul 03,2018
0 people found
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my ...
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Was this helpful? Yes
By: Penny Graham
Jul 06, 2018
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Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Professional and Quick...”

Jun 26,2018
Minithumbup
By: 'J'
Jun 26,2018
1 people found
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Letting Property...”

Jun 24,2018
Minithumbup
By: 'Laura'
Jun 24,2018
0 people found
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 26, 2018
View all comments (1)
Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on penny.graham@touchstonecps.com to confirm if you are happy to amend this. Many thanks. Kind r ...

“Wonderful...”

Jun 21,2018
Minithumbup
By: 'Jim Alexander'
Jun 21,2018
0 people found
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
Was this helpful? Yes
By: Penny Graham
Jun 22, 2018
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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great communication, very helpful...”

May 18,2018
Minithumbup
By: 'Anthony Cross'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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By: Penny Graham
May 18, 2018
View all comments (1)
Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Fantastic to deal with...”

May 04,2018
Minithumbup
By: 'Liam Challoner'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful? Yes
By: Penny Graham
May 08, 2018
View all comments (1)
Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Happy with the service...”

Apr 03,2018
Minithumbdown
By: 'Mari Carmen'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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Was this helpful? Yes
By: Penny Graham
Apr 04, 2018
View all comments (1)
Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“I was kept informed throughout each step of the process which made things so much easier...”

Mar 16,2018
Minithumbup
By: 'John Douglas'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
View all comments (1)
Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 14,2018
Minithumbup
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
View all comments (1)
Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 19,2018
Minithumbdown
By: 'HJH'
Feb 19,2018
2 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared ...
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By: Penny Graham
Feb 22, 2018
View all comments (1)
Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 19,2018
Minithumbup
By: 'Shurreen'
Feb 19,2018
0 people found
this helpful
Having only been involved with Touchstone as a receivership company over the property I lease, I can attest that the staff at Touchstone go about the business of re-arranging rent payments etc with a pleasant and informative attitude. The two staff members I've dealt ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi. Thank you for taking the time to review our service and especially for your comments regarding my colleagues, Shurreen & Catherine, it's much appreciated. We are always happy to receive any feedback from our customers as it helps us to continually review and improve our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Areas covered
  • BA2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
75% customers were satisfied with fees 59% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 64 20 0 0 0 0 6 1

Fees

No fees set.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 11:13 AM 31/07/2018 by Penny Graham
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