We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
Touchstone CPS Ltd

2 Crescent Office Park Clarks Way Bath
Somerset
BA2 2AF

01225 838 490
Website not available

Properties for Sale
Properties to Rent

“Maintenace...”

Jan 23,2019
Minithumbup
By: 'Charlene Fraser'
Jan 23,2019
0 people found
this helpful
I have to highly recommend jade as every time I have had to log a maintenace issue she responds so promptly and gets the job done as promised, good updates from her, since she took on all maintenace queries I never have to chase her ...
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Comment on agent fees
N/a
Was this helpful? Yes

“professional...”

Jan 20,2019
Minithumbup
By: 'james marr'
Jan 20,2019
0 people found
this helpful
had tried a number of times to solve an issue with other operatives and failed !! Harry complements !! did solve it ,and quickly !!...
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Was this helpful? Yes
By: Penny Graham
Jan 22, 2019
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Hi James Thank you for taking the time to provide a review of our service to date. I am sorry that your initial attempts to resolve your issue were not successful but I'm delighted to see that Harry has now concluded the matter to your satisfaction. Thanks again, all feedback is gratefully received. Kind regards Penny Graham Touchstone ...

“EXCELLENT SERVICE...”

Jan 03,2019
Minithumbup
By: 'JOHN COLHOUN'
Jan 03,2019
0 people found
this helpful
I CONTACTED MR ROWLEY RE SECURITY PROBLEM AT PROPERTY. THE ISSUE WAS RESOLVED QUICKLY AND EFFICIENTLY. EXCELLENT SERVICE, MANY THANKS...
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Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
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Hi John Thank you for leaving a review following a recent issue, and particularly for highlighting the service provided by Harry Rowley, it is very much appreciated. Kind regards Penny Penny Graham Touchstone ...

“Great experience...”

Jan 03,2019
Minithumbup
By: 'Mido'
Jan 03,2019
0 people found
this helpful
Over all it was a great experience. I'm moving to Manchester. Staff were timely responsive and very cooperative. It was a little bit confusing that I felt with another intermediate agent initially. However, I'm happy with the overall experience...
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Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
View all comments (1)
Hi Mido Thank you for reviewing your positive experience of Touchstone's service on allAgents. It is always great to feedback these reviews to the teams and it is very much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Kelly Egan - fantastic!!...”

Dec 27,2018
Minithumbup
By: 'John Mann'
Dec 27,2018
0 people found
this helpful
I would like to pass on my sincere thanks to Kelly Egan who has always proved to be very helpful and has supported me with a number of issues whilst always reaming professional and courteous. Kelly fulfills promises and acts on all my request in ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
View all comments (1)
Hi John Thank you for taking the time to provide your glowing review of my colleague Kelly Egan. Kelly and the team work very hard to provide our customers with a positive experience of Touchstone's management, so it's always great t to see their work recognised. Best wishes for the New Year. Kind regards Penny Graham Touchstone ...

“Respect and dignity...”

Dec 20,2018
Minithumbup
By: 'Sam'
Dec 20,2018
1 people found
this helpful
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it! We were put in touch with Beth from Touchstone who was greatly ...
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Comment on agent fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
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Hi Sam Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated. Enjoy your first Christmas in your new home. Kind regards Penny Graham Touchstone ...

“Amazing...”

Dec 18,2018
Minithumbup
By: 'Mimo'
Dec 18,2018
0 people found
this helpful
Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties ...
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Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Mimo Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas Kind regards Penny Graham Touchstone ...

“Extremely supportive and helpful...”

Dec 10,2018
Minithumbup
By: 'Rebecca'
Dec 10,2018
0 people found
this helpful
Thank you to Shirley who helped to make my first experince of renting as straightforward as possible. In what has been a very difficult 12 months, Shirley's efficiency and professionalism have been superb but also her 'personal approach' in which my 'stupid questions' were never received ...
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Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Rebecca Thank you for your review of Touchstone's service and particularly for your great feedback about my colleague, Shirley. I have worked with Shirley for many years and I'm delighted to see her work recognised by our customers, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Happy new tenant...”

Dec 05,2018
Minithumbup
By: 'Amy'
Dec 05,2018
0 people found
this helpful
Amy has been very helpful, friendly and informative. The process has ran smoothly and I'm very excited to be moving into my new home....
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Comment on agent fees
Fantastic rent cost.
Was this helpful? Yes
By: Penny Graham
Dec 07, 2018
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Hi Amy Thank you for taking the time to review the service that you have received from Touchstone, it's much appreciated. I am delighted to read your comments about Amy, she is indeed very helpful and friendly, and it will be a pleasure to feedback your review to her. Good luck in your new home! Kind regards Penny Graham Touchstone CPS Ltd ...

“Awful, would not recommend....”

Dec 03,2018
Minithumbdown
By: 'AC'
Dec 03,2018
0 people found
this helpful
Agency has been giving us misleading information since the beginning, but we only realised that once we were too involved to back out. Since there was time pressure on us to find an apartment really fast. We have been asked to pay for 6 months upfront ...
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Comment on agent fees
Average.
Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (3)
Hi Chris I note that the comments you made in response to AC's review. Please could I ask that you email me direct: penny.graham@touchstonecps.com with details of your property, the office you are dealing with and any outstanding issues, so that I can investigate the matter further for you with the relevant team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Constance Gardens...”

Nov 23,2018
Minithumbup
By: 'Sally Palmer'
Nov 23,2018
0 people found
this helpful
We have had ongoing issues with tenants leaving their black bin bags on the floor and not in the bins provided. Beverley seems to have stepped in and got it sorted ! I also reported a couple of other issues that Beverley had assured me she ...
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Was this helpful? Yes
By: Penny Graham
Nov 27, 2018
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Hi Sally Thank you for your review of Touchstone and especially for your commendation of my colleague, Beverley. I have worked with Beverley for many years and so I know that she has very high standards but it's always great when our colleagues are recognised for their work. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Good...”

Nov 20,2018
Minithumbup
By: 'A'
Nov 20,2018
0 people found
this helpful
Overall it's good but it's take long time to rent a flat Quick answer for email which is good ....
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Comment on agent fees
I think the Deposit is high
Was this helpful? Yes
By: Penny Graham
Nov 27, 2018
View all comments (1)
Hi A Thank your for taking the time to leave a review for Touchstone, it's much appreciated. I note your comments about the lengthy move-in process and I will pass this on to the operational teams. We welcome all feedback as it allows us to continually refine our service and make improvements for our customers, where possible. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“The worst agency everThey are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to ge...”

Oct 25,2018
Minithumbdown
By: 'ks'
Oct 25,2018
2 people found
this helpful
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was ...
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Was this helpful? Yes
By: Penny Graham
Oct 26, 2018
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Hi KS I am very sorry to see that you have been experiencing issues with our service. Please could you email me, penny.graham@touchstonecps.com, with details of your property, which office you're dealing with and/or property manager, so that i can investigate the matter further for you with the relevant property team? I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Helpful...”

Oct 03,2018
Minithumbup
By: 'J'
Oct 03,2018
0 people found
this helpful
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water issue...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 05, 2018
View all comments (1)
Hi J I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute Delight!...”

Oct 02,2018
Minithumbup
By: 'D_Brownhill'
Oct 02,2018
0 people found
this helpful
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone tenant!...
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Comment on agent fees
A reasonable amount requested for admin fees.
Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
View all comments (1)
Hi D Brownhill Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Dangerous. Avoid....”

Oct 01,2018
Minithumbdown
By: 'Garfield'
Oct 01,2018
1 people found
this helpful
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now that ...
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Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
View all comments (1)
Hi Garfield Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, penny.graham@touchstonecps.com with details of your property and the issues that you currently have outstanding, so that I can investigate the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ABYSMAL SERVICE – ABSURD BEHAVIOUR – NO INTEGRITY...”

Aug 30,2018
Minithumbdown
By: 'Dissatisfied is an understatement'
Aug 30,2018
1 people found
this helpful
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF? The first ten reviews are all negative – one star. Then we see lots of positive reviews – five stars. Have a look at how often a five star review comes ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 01, 2018
View all comments (1)
Hi I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our customer's repairs and queries are dealt with promptly. Since receiving your review, I have checked with the property team who have confirmed that all issues mentioned in your review have now been completed and/or resolved, with the exception of your neighbour's alleged smoking, which without further e ...

“The most patient Property Manager...”

Aug 26,2018
Minithumbup
By: 'Kaja'
Aug 26,2018
1 people found
this helpful
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on ...
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Comment on agent fees
All worth it
Was this helpful? Yes
By: Penny Graham
Aug 28, 2018
View all comments (1)
Hi Kaja Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved. Moving can be a busy time with lots going on but I'm pleased to see that any matters arising were dealt with promptly and professionally. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Pre-move in...”

Aug 25,2018
Minithumbup
By: 'Phillimore road tenants'
Aug 25,2018
0 people found
this helpful
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank you....
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Was this helpful? Yes
By: Penny Graham
Aug 28, 2018
View all comments (1)
Hi all Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together issues are overcome and everyone is happy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“MOD House Repair - Ashford...”

Aug 20,2018
Minithumbup
By: 'MOD Property'
Aug 20,2018
0 people found
this helpful
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated. I will pass your comments on to Marva and her manager, who'll be delighted to read them. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Totally professional and approachable property management....”

Aug 07,2018
Minithumbup
By: 'Andrew Ward'
Aug 07,2018
0 people found
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees
Fee structure seems to be very reasonable and fair.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Andrew Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Efficiently dealt with...”

Aug 03,2018
Minithumbup
By: 'G'
Aug 03,2018
0 people found
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package , She has been efficient with updates and ensured that I have been kept in the loop Grateful thanks...
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Comment on agent fees
Na
Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
View all comments (1)
Hi. Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager. Thanks again, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great experience!...”

Aug 03,2018
Minithumbup
By: 'Daria'
Aug 03,2018
0 people found
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
View all comments (1)
Hi Daria Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great support...”

Jul 31,2018
Minithumbup
By: 'Jumanah'
Jul 31,2018
0 people found
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Jumanah Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“will never recommend this company! horrible experience...”

Jul 30,2018
Minithumbup
By: 'Shannon'
Jul 30,2018
2 people found
this helpful
Company is an absolute joke. The dangers that were left within the house were completely unacceptable within a rented property. This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Shannon, I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, penny.graham@touchstonecps.com, with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“Extremely helpful...”

Jul 25,2018
Minithumbup
By: 'Muna Ali'
Jul 25,2018
3 people found
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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Was this helpful? Yes
By: Penny Graham
Jul 27, 2018
View all comments (1)
Hi Muna Ali Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful...”

Jul 18,2018
Minithumbup
By: 'Nadine Lewis'
Jul 18,2018
1 people found
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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Was this helpful? Yes
By: Penny Graham
Jul 20, 2018
View all comments (1)
Hi Nadine Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Prompt Action...”

Jul 14,2018
Minithumbup
By: 'Rebecca'
Jul 14,2018
0 people found
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
View all comments (1)
Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Seamless Service...”

Jul 11,2018
Minithumbup
By: 'Shiang Lee'
Jul 11,2018
0 people found
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (3)
Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute life saver...”

Jul 07,2018
Minithumbup
By: 'Olivia Moran'
Jul 07,2018
3 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (1)
Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...
Areas covered
  • BA2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
76% customers were satisfied with fees 59% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 73 21 0 0 0 0 6 1

Fees

No fees set.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 11:13 AM 31/07/2018 by Penny Graham
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