We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
Touchstone CPS Ltd

2 Crescent Office Park Clarks Way Bath
Somerset
BA2 2AF

01225 838 490
Website not available

Properties for Sale
Properties to Rent

“ Really helpful... ”

Jul 18,2018
Minithumbup
By: 'Nadine Lewis'
Jul 18,2018
0 people found
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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Was this helpful? Yes

“ Prompt Action... ”

Jul 14,2018
Minithumbup
By: 'Rebecca'
Jul 14,2018
0 people found
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
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Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Seamless Service... ”

Jul 11,2018
Minithumbup
By: 'Shiang Lee'
Jul 11,2018
0 people found
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (3)
Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Absolute life saver... ”

Jul 07,2018
Minithumbup
By: 'Olivia Moran'
Jul 07,2018
2 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (1)
Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Best Property Manager... ”

Jul 03,2018
Minithumbup
By: 'Owain - Bracken Way'
Jul 03,2018
0 people found
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my ...
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Was this helpful? Yes
By: Penny Graham
Jul 06, 2018
View all comments (1)
Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Very Professional and Quick... ”

Jun 26,2018
Minithumbup
By: 'J'
Jun 26,2018
0 people found
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Letting Property... ”

Jun 24,2018
Minithumbup
By: 'Laura'
Jun 24,2018
0 people found
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 26, 2018
View all comments (1)
Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on penny.graham@touchstonecps.com to confirm if you are happy to amend this. Many thanks. Kind r ...

“ Wonderful... ”

Jun 21,2018
Minithumbup
By: 'Jim Alexander'
Jun 21,2018
0 people found
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
Was this helpful? Yes
By: Penny Graham
Jun 22, 2018
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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great customer service... ”

Jun 04,2018
Minithumbup
By: 'Mark'
Jun 04,2018
1 people found
this helpful
I am writing on behalf of my Mother. Katrina handled her recent gas safety test appointment efficiently, quickly and honestly. She has a particularly busy diary with looking after my children as well as her work but Katrina fitted around her the best as she ...
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Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
View all comments (1)
Hi Mark. Thank you so much for taking the time to review our service and particularly for your glowing commendation of my colleague, Katrina. It's always a pleasure to read such great feedback, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great communication, very helpful... ”

May 18,2018
Minithumbup
By: 'Anthony Cross'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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Was this helpful? Yes
By: Penny Graham
May 18, 2018
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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Fantastic to deal with... ”

May 04,2018
Minithumbup
By: 'Liam Challoner'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful? Yes
By: Penny Graham
May 08, 2018
View all comments (1)
Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Happy with the service... ”

Apr 03,2018
Minithumbdown
By: 'Mari Carmen'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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Was this helpful? Yes
By: Penny Graham
Apr 04, 2018
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Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ I was kept informed throughout each step of the process which made things so much easier... ”

Mar 16,2018
Minithumbup
By: 'John Douglas'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
View all comments (1)
Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 14,2018
Minithumbup
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
View all comments (1)
Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 19,2018
Minithumbdown
By: 'HJH'
Feb 19,2018
1 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared ...
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Was this helpful? Yes
By: Penny Graham
Feb 22, 2018
View all comments (1)
Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 19,2018
Minithumbup
By: 'Shurreen'
Feb 19,2018
0 people found
this helpful
Having only been involved with Touchstone as a receivership company over the property I lease, I can attest that the staff at Touchstone go about the business of re-arranging rent payments etc with a pleasant and informative attitude. The two staff members I've dealt ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi. Thank you for taking the time to review our service and especially for your comments regarding my colleagues, Shurreen & Catherine, it's much appreciated. We are always happy to receive any feedback from our customers as it helps us to continually review and improve our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 12,2018
Minithumbup
By: 'Manuel Espada'
Feb 12,2018
0 people found
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
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Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 07,2018
Minithumbup
By: 'Rian M'
Feb 07,2018
0 people found
this helpful
Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
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Comment on agent fees
Fee's were as expected, in line with other agents.
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 06,2018
Minithumbup
By: 'Paulajayne66'
Feb 06,2018
0 people found
this helpful
Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
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Comment on agent fees
Good, explained clearly
Was this helpful? Yes
By: Penny Graham
Feb 06, 2018
View all comments (1)
Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 19,2018
Minithumbup
By: 'M Jackson'
Jan 19,2018
1 people found
this helpful
Any problems with the property i have had they have been delt with professional and within quickest possible time to be resolved its a shame you cannot take letting agencies with you like your gas and electric providers as i would recommend touchstone...
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Comment on agent fees
Nobody likes fees but i think the level of service excels the fee cost giving piece of mind
Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
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Hi M Jackson. Thanks for your review of my colleague, Katrina Daymond's professionalism and customer service. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave your review, it is appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 16,2018
Minithumbup
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when ...
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Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
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Hi Rachel. Many thanks for taking the time to review our service, it's much appreciated. I was particularly pleased to read your review of the customer service you received from my colleague, Sue Lywood. I know how hard Sue works to ensure that things go as smoothly as they can, so it's always great when that work is recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Dec 21,2017
Minithumbup
By: 'T Phili'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
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Was this helpful? Yes
By: Penny Graham
Dec 22, 2017
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Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 17,2017
Minithumbup
By: 'Kurtis Burford/Shannon Brown'
Dec 17,2017
0 people found
this helpful
Andy was polite and collected from the moment we were put through to him on the phone. Andy had a huge task of moving us into a flat within four days, he took on this task with no qualms, chasing up our references multiple times (...
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Comment on agent fees
Fees were fine and normal compared to other services similar I've dealt with.
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi Kurtis & Shannon. Thank for you for your glowing commendation of my colleague, Andy Spencer. It is always great to see a colleague recognised for their hard work and very much appreciated. I will happily pass on your comments to Andy and his manager. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 01,2017
Minithumbup
By: 'Gina'
Nov 01,2017
0 people found
this helpful
Touchstone are a VERY efficient and organized at both property management and email responses, especially Linsey Derrick who I contacted 7 yrs later and she provided me with ALL the info I needed on the NBD....
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Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Gina. Thank you so much for your great review of our service and especially your comments about my colleague, Linsey Derrick. It's always great to see my colleagues recognised for their good work. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 28,2017
Minithumbup
By: 'Shannon'
Oct 28,2017
0 people found
this helpful
great company to rent through, although there has been a few hiccups with the house it has all been handled really well and sorted. holly has managed this extremely well and thank you...
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Comment on agent fees
brilliant
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Shannon. Thank you for taking the time to leave your review of our company and especially my colleague, Holly Thwaites, it's much appreciated. I will pass your comments to both Holly and her manager. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 03,2017
Minithumbup
By: 'Karen Clack'
Oct 03,2017
0 people found
this helpful
Shirley has restored my faith in touchstone always helpful pleasant and professional -nothing too much trouble would recommend her every time...
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Comment on agent fees
Fees are very high in comparison to other agents
Was this helpful? Yes
By: Penny Graham
Oct 03, 2017
View all comments (1)
Hi Karen. Thank you for taking the time to review the service that you have received from Touchstone and especially my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and know her work ethic so it's great to see that recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Sep 29,2017
Minithumbup
By: 'Paul Adam'
Sep 29,2017
0 people found
this helpful
Shirley is incredibly efficient and very easy to talk to. Whenever I ask for something to be rectified at the property, she always ensures that a contractor contacts me almost immediately and sorts the issue out. It is a pleasure and a comfort having Shirley ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Paul. Thank you for taking the time to leave such a great review of the service you have received from my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and so I know that she's easy to deal with and highly efficient but it's always great to see a colleague recognised for the service they provide to our customers, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 29,2017
Minithumbup
By: 'Kesha'
Sep 29,2017
0 people found
this helpful
I have dealt with Shirley drive since 2010 and Daisy Jenkins since 2015 and quite a few other property managers over the last few years Also last year on about tenant fees changing which is begin of next year...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Kesha. Thank you for your 5 star review of my colleagues Shirley & Daisy, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 21,2017
Minithumbup
By: 'Flore'
Sep 21,2017
0 people found
this helpful
Excellent service. We always got replies from our requests within a couple of hours. Matt has always made sure we were attended on as promptly as possible. I would totally recommend....
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Was this helpful? Yes
By: Penny Graham
Sep 22, 2017
View all comments (1)
Hi Flore. Thank you for taking the time to review of our service and especially that given by my colleagues, Matt Johnstone & Matt Achilles, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 20,2017
Minithumbup
By: 'Marie fitzgerald'
Sep 20,2017
0 people found
this helpful
Shirley has always been very professional with a very positive attitude nothing was ever to much trouble for her, she really is an asset to your company. Please pass my comments on to her. Thank you....
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Was this helpful? Yes
By: Penny Graham
Sep 20, 2017
View all comments (1)
Hi Marie. Many thanks for your glowing review of my colleague, Shirley Driver. It is very much appreciated and it is always great to see a colleague recognised for their hard work. I will be happy to pass on your comments to both Shirley and our management team. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...
Areas covered
  • BA2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
76% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 54 17 0 0 0 0 5 1

Fees

No fees set.
Last updated at 2:00 PM 17/07/2018 by Penny Graham

Complaints Procedure

Vicit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 2:00 PM 17/07/2018 by Penny Graham
.

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