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Chester, CH3

4.9/5, 115 Reviews
96% Recommended

96% sales valuation accuracy

0% letting valuation accuracy

99% sales fee satisfaction

0% letting fee satisfaction

Contact Us
Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surroundin
g areas. Our combined City Centre and Rural offices and extensive marketing deliver maximum exposure for your property at all times. Good customer service is highly important to us at Thomas. We pride ourselves on being a pro-active, efficient team acting in your best interests to secure you the best deal, whether it be selling, buying, letting or renting. We are renowned Throughout Chester and North Wales for delivering a professional service with personality. We receive many recommendations and recurring business which is of great value to us as we live and work in your community.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales96.00%99%£89,000£650,000
Lettings0%0%£795£795
Areas covered
  • CH1
  • CH2
  • CH3
  • CH4
  • CH5
  • CH6
  • CH7
  • Cheshire
  • CW6
  • SY13
  • SY14
  • Wales
  • Wirral
Address

Thomas Property Group
20 Eggbridge LaneChester, Cheshire
CH3 7PE
01244 330 033

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Thomas Property Group Branches (View All 2)
Highly recommend Sue at ...

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5 Star Review

By : 'Michelle'
Services : 4
Would you recommend ? : Yes
Postcode : CH3

8 Jul 2025
People found this helpful

Everyone is aware of how stressful moving house is but Sue at Thomas Property Group went above and beyond us making sure that we were kept up to date as best as possible. She definitely went above and beyond to ensure that things kept moving and that we were looked after. I would highly recommend... Read Full Review

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Great communication ...

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5 Star Review
UserName

Sue

By : 'Kay'
Services : Sales( As a Vendor )
Sold price : £214000
Would you recommend ? : Yes
Postcode : CH1

16 Apr 2025
People found this helpful0

Great communication altogether excellent service. Would highly recommend. Many... Read Full Review

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We are currently using ...

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5 Star Review

By : 'Beci'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CH4

26 Mar 2025
People found this helpful

We are currently using Thomas's to sell our home and Sally has been an absolute legend and wonderful support! She knows her stuff, shes kind, shes helpful, and i cannot sing her praises loud... Read Full Review


Comments on Agent Fees

Havent paid any fees yet as not sold yet

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Very professional and ...

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5 Star Review
UserName

Sue

By : 'Excellent'
Services : Sales( As a Vendor )
Would you recommend ? : Yes

24 Mar 2025
People found this helpful0

Very professional and thorough. The whole process of selling my property was undertaken efficiently and with excellent feedback from Sue, a quality member of the team. Thomas property took all the weight off my load, they showed people around me, Sue never failing to give me complete and thorough... Read Full Review

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Would highly ...

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5 Star Review

By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : CH3

10 Dec 2024
People found this helpful0

From the first instruction to put our property on the market to the date of completion, Thomas Property Group’s service and customer care was consistently excellent. Nothing was too much trouble and they went above and beyond to help us sell the property and to keep the process moving... Read Full Review

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I am not able to highly ...

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5 Star Review
UserName

Sue

UserName

Paul

By : 'Alastair'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA6

29 Nov 2024
People found this helpful0

I am not able to highly recommend Thomas Property Chester enough in particular Sue Fearns, this was the 3rd Estate Agent we were using to sell the house and they sold it within 4 weeks, we hit some stumbling blocks along the way which was down to our fault mot Thomas Property, Sue was there... Read Full Review

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Sue was so so helpful and a ...

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5 Star Review
UserName

Sue

By : 'TB'
Services : Sales( As a Buyer )
Sold price : £220000
Would you recommend ? : Yes
Postcode : CH1

28 Nov 2024
People found this helpful0

Sue was so so helpful and a pleasure to engage with throughout my complicated purchase; I cannot thank her enough for her patience and work... Read Full Review

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I had a great experience with ...

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5 Star Review
UserName

Sue

By : 'Neil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH3

27 Nov 2024
People found this helpful0

I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it... Read Full Review

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Sue Fearns was ...

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4 Star Review
UserName

Sue

By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £395
Would you recommend ? : Yes
Postcode : SY14

27 Nov 2024
People found this helpful0

There, on occasions, were frustrations with communications, but our sale was a very complicated one and Sue was amazing going above and beyond to help and was incredible efficient and pro active in dealing with every... Read Full Review

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Thomas Property Group were ...

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5 Star Review
UserName

Sue

UserName

Paul

By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £307000
Would you recommend ? : Yes
Postcode : CH3

26 Nov 2024
People found this helpful0

Thomas Property Group were perfect for us. I was impressed at how much market data they provided us when doing the valuation. Paul knew our area like the back of his hand and already had buyers in mind who wanted to purchase our house. It sold in 4 days after 7 viewings. Sue handled all the admin... Read Full Review

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Amazing service thanks so ...

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5 Star Review
UserName

Sue

By : 'MR'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : SY14

26 Nov 2024
People found this helpful0

I'd like to thank Sue and Stuart for all their amazing work and support with a very complicated chain. We bought a property being advertised by Thomas' but had to sell 2 smaller properties simultaneously in order to afford the move. The team couldn't have been more helpful in... Read Full Review

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A professional and friendly ...

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5 Star Review

By : 'Geoff'
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : CH3

7 Jun 2024
People found this helpful0

We chose the Thomas group because they are in the village and Stuart's initial visit gave us confidence that he understood the main aspects of the property that would attract buyers. When the photos were taken to include in the sales brochure, Stuart spent time agreeing with us the best... Read Full Review

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An Excellent ...

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5 Star Review

By : 'PR'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CH1

30 Mar 2024
People found this helpful0

The Thomas property group did an excellent job when selling our property. They conducted all business in a friendly and professional like manner, keeping us up to date with developments etc., We also found them to be competitively priced. Taking everything into account, we would certainly use... Read Full Review

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Very nice, helpful staff who ...

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5 Star Review
UserName

Sue

UserName

Paul

By : 'becmjones@outlook.com'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH1

26 Mar 2024
People found this helpful0

Very nice, helpful staff who were always happy to help. Great communication... Read Full Review

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Trust worthy and ...

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5 Star Review
UserName

Sue

UserName

Michael

By : 'Gillian'
Services : Sales( As a Buyer )
Sold price : £720
Would you recommend ? : Yes
Postcode : CH3

1 Mar 2024
People found this helpful0

Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of... Read Full Review

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We have recently completed on ...

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5 Star Review
UserName

Sue

UserName

Michael

By : 'Shan'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : CH2

7 Dec 2023
People found this helpful0

We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful... Read Full Review

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We have recently completed on ...

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5 Star Review
UserName

Sue

By : 'Shan'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : CH2

7 Dec 2023
People found this helpful0

We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient. I would recommend them without hesitation to... Read Full Review

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First time ...

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5 Star Review
UserName

Sue

By : 'Kevin'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : CH4

27 Sept 2023
People found this helpful0

First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier.... Read Full Review

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We sold our property and ...

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5 Star Review
UserName

Sue

By : 'Allen'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : CH4

23 Sept 2023
People found this helpful0

We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the process wherever possible. Would... Read Full Review

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We recently purchased a ...

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5 Star Review
UserName

Sue

By : 'Thomas'
Services : Sales( As a Buyer )
Sold price : £364000
Would you recommend ? : Yes
Postcode : CH2

21 Sept 2023
People found this helpful0

We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE FROM 13/04/2016 Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received. If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to: Mr. Duncan Thomas Managing Director Thomas Property Group 20 Eggbridge Lane Waverton CH3 7PE And/or by email at: sales@thomaspropertygroup.co.uk In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable: 1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service 2) What you would like us to do to resolve it 3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to: i) Names of Advisors you have spoken to in connection with the complaint ii) The Branch Name in connection with the complaint iii) Time(s) and Date(s) of the incidence(s) iv) Telephone number(s) and or Address(es) you have used to contact us v) Any written correspondence in connection with your complaint vi) Any other document in support of your complaint On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows: • You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint. • Within 10 working days of the acknowledgement, you will receive a full response. • If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received • After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence. We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following: • You have waited 8 weeks from the date of your written complaint to us for a response; and • It is still within 6 months from our last communication with you regarding this complaint The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website. In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows: Website: www.theprs.co.uk By Email: info@theprs.co.uk By post at: The Property Redress Scheme Ground Floor Kingmaker House Station Road New Barnet Hertfordshire EN5 1NZ Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property Management and Estate Agents and other Property Professionals Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ T. 0208 275 7131 E. info@theprs.co.uk www.theprs.co.uk HF Resolution Ltd trading as Property Redress Scheme Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY Registered in England 08994516

Last updated at 10/14/2022, 9:21:01 AM by allAgents

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