The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 122 Reviews
96% Recommended
96% sales valuation accuracy
0% letting valuation accuracy
99% sales fee satisfaction
0% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 99% | £89,000 | £650,000 |
| Lettings | 0% | 0% | £795 | £795 |
Thomas Property Group
20 Eggbridge Lane, Chester, Cheshire
CH3 7PE
01244 330 033


By : 'Many'
Services : 4
Would you recommend ? : Yes
Postcode : CH3
Our house move was sometimes difficult due to the indolence of other parties involved in the chain. Sue, the agent our purchase, was invaluable as a reliable source of information and communication. Worth her... Read Full Review
By : 'Great'
Services : 3
Would you recommend ? : Yes
Postcode : CH3
I would like to share my feedback regarding Sue’s support during the sale of our property. She was simply fantastic and we genuinely could not have asked better assistance. Throughout every stage of the process, Sue kept us fully informed and, when needed, proactively helped to resolve any... Read Full Review

By : 'Joan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CH3
Selling my house was a daunting experience. The rural office of Thomas Property Group in Waverton were just brilliant. From start to finish the sale was handled by Stuart Thomas and Sue Fearns in a caring and very professional way. Stuart put together the sales brochure taking time and patience... Read Full Review
By : 'Marty'
Services : 4
Sold price : £250
Would you recommend ? : Yes
Postcode : CH3
I recently purchased a property through Thomas Property Group and the whole experience was outstanding from start to finish. In particular, Sue was absolutely fantastic, professional, proactive, and genuinely committed to making the process as smooth as possible me. She handled the sales... Read Full Review
5-Star Review for Sue at Thomas Property Group - WAVERTON OFFICE

By : 'Gareth'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH3
I recently bought my house through Thomas Property Group. Despite a protracted process due to a lengthy chain, Sue was always on hand to ensure things were moving. It was great to have her at the helm to keep up momentum, especially when solicitors weren't providing much information! Post sale... Read Full Review

By : 'I'
Services : Sales( As a Vendor )
Would you recommend ? : No
The team were extremely friendly and helped us understand the changes in process since our last move 24 years ago, our property was shown to its best attributes which obviously led to a sale. Once we got to the final stages Sue was absolutely amazing making sure we were well informed and getting... Read Full Review

By : 'Michelle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH3
Everyone is aware of how stressful moving house is but Sue at Thomas Property Group went above and beyond us making sure that we were kept up to date as best as possible. She definitely went above and beyond to ensure that things kept moving and that we were looked after. I would highly recommend... Read Full Review

By : 'Phoebe'
Services : Sales( As a Buyer )
Would you recommend ? : No
Sue & the team couldn’t have made my house purchase go any smoother! Super helpful and would always come back to any queries quickly. Very happy with the service!! Would recommend to anyone... Read Full Review

By : 'Kay'
Services : Sales( As a Vendor )
Sold price : £214000
Would you recommend ? : Yes
Postcode : CH1
Great communication altogether excellent service. Would highly recommend. Many... Read Full Review
By : 'Beci'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CH4
We are currently using Thomas's to sell our home and Sally has been an absolute legend and wonderful support! She knows her stuff, shes kind, shes helpful, and i cannot sing her praises loud... Read Full Review
Havent paid any fees yet as not sold yet

By : 'Excellent'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Very professional and thorough. The whole process of selling my property was undertaken efficiently and with excellent feedback from Sue, a quality member of the team. Thomas property took all the weight off my load, they showed people around me, Sue never failing to give me complete and thorough... Read Full Review
By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : CH3
From the first instruction to put our property on the market to the date of completion, Thomas Property Group’s service and customer care was consistently excellent. Nothing was too much trouble and they went above and beyond to help us sell the property and to keep the process moving... Read Full Review


By : 'Alastair'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA6
I am not able to highly recommend Thomas Property Chester enough in particular Sue Fearns, this was the 3rd Estate Agent we were using to sell the house and they sold it within 4 weeks, we hit some stumbling blocks along the way which was down to our fault mot Thomas Property, Sue was there... Read Full Review

By : 'TB'
Services : Sales( As a Buyer )
Sold price : £220000
Would you recommend ? : Yes
Postcode : CH1
Sue was so so helpful and a pleasure to engage with throughout my complicated purchase; I cannot thank her enough for her patience and work... Read Full Review

By : 'Neil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH3
I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it... Read Full Review

By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £395
Would you recommend ? : Yes
Postcode : SY14
There, on occasions, were frustrations with communications, but our sale was a very complicated one and Sue was amazing going above and beyond to help and was incredible efficient and pro active in dealing with every... Read Full Review


By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £307000
Would you recommend ? : Yes
Postcode : CH3
Thomas Property Group were perfect for us. I was impressed at how much market data they provided us when doing the valuation. Paul knew our area like the back of his hand and already had buyers in mind who wanted to purchase our house. It sold in 4 days after 7 viewings. Sue handled all the admin... Read Full Review

By : 'MR'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : SY14
I'd like to thank Sue and Stuart for all their amazing work and support with a very complicated chain. We bought a property being advertised by Thomas' but had to sell 2 smaller properties simultaneously in order to afford the move. The team couldn't have been more helpful in... Read Full Review
By : 'Geoff'
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : CH3
We chose the Thomas group because they are in the village and Stuart's initial visit gave us confidence that he understood the main aspects of the property that would attract buyers. When the photos were taken to include in the sales brochure, Stuart spent time agreeing with us the best... Read Full Review
By : 'PR'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CH1
The Thomas property group did an excellent job when selling our property. They conducted all business in a friendly and professional like manner, keeping us up to date with developments etc., We also found them to be competitively priced. Taking everything into account, we would certainly use... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And/or by email at: sales@thomaspropertygroup.co.uk
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: info@theprs.co.uk
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. info@theprs.co.uk www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 10/14/2022, 9:21:01 AM by allAgents