Thomas Property Group is a family run business with over 25 years experience. Every THOMAS Department is overseen and managed by a family Director with a wealth of local knowledge and vast experience. Our 15 person experienced Thomas Team have achieved the most combined sales and lettings in Chester and surroundin
g areas. Our combined City Centre and Rural offices and extensive marketing deliver maximum exposure for your property at all times.
Good customer service is highly important to us at Thomas. We pride ourselves on being a pro-active, efficient team acting in your best interests to secure you the best deal, whether it be selling, buying, letting or renting.
We are renowned Throughout Chester and North Wales for delivering a professional service with personality. We receive many recommendations and recurring business which is of great value to us as we live and work in your community.
By : 'Michelle' Services : 4 Would you recommend ? : Yes Postcode : CH3
8 Jul 2025
People found this helpful
Everyone is aware of how stressful moving house is but Sue at Thomas Property Group went above and beyond us making sure that we were kept up to date as best as possible. She definitely went above and beyond to ensure that things kept moving and that we were looked after. I would highly recommend... Read Full Review
Everyone is aware of how stressful moving house is but Sue at Thomas Property Group went above and beyond us making sure that we were kept up to date as best as possible. She definitely went above and beyond to ensure that things kept moving and that we were looked after. I would highly recommend Sue and her team at Thomas Property Group to friends and family. Thank you so much your hard work and personal touch it made a difficult process easier.
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Sue
By : 'Kay' Services : Sales( As a Vendor ) Sold price : £214000 Would you recommend ? : Yes Postcode : CH1
16 Apr 2025
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Great communication altogether excellent service. Would highly recommend. Many... Read Full Review
Services : Sales( As a Vendor )Date: 16th Apr 2025
Great communication altogether excellent service. Would highly recommend. Many thanks
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By : 'Beci' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : Yes Postcode : CH4
26 Mar 2025
People found this helpful
We are currently using Thomas's to sell our home and Sally has been an absolute legend and wonderful support! She knows her stuff, shes kind, shes helpful, and i cannot sing her praises loud... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 26th Mar 2025
We are currently using Thomas's to sell our home and Sally has been an absolute legend and wonderful support! She knows her stuff, shes kind, shes helpful, and i cannot sing her praises loud enough!
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Very professional and ...
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Sue
By : 'Excellent' Services : Sales( As a Vendor ) Would you recommend ? : Yes
24 Mar 2025
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Very professional and thorough. The whole process of selling my property was undertaken efficiently and with excellent feedback from Sue, a quality member of the team. Thomas property took all the weight off my load, they showed people around me, Sue never failing to give me complete and thorough... Read Full Review
Excellent service said about Thomas Property Group
Services : Sales( As a Vendor )Date: 24th Mar 2025
Very professional and thorough. The whole process of selling my property was undertaken efficiently and with excellent feedback from Sue, a quality member of the team. Thomas property took all the weight off my load, they showed people around me, Sue never failing to give me complete and thorough feedback. From my personal experience I found Thomas Property Group gave me excellent value money.
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By : 'Jo' Services : Sales( As a Vendor ) Sold price : £320000 Would you recommend ? : Yes Postcode : CH3
10 Dec 2024
People found this helpful0
From the first instruction to put our property on the market to the date of completion, Thomas Property Group’s service and customer care was consistently excellent. Nothing was too much trouble and they went above and beyond to help us sell the property and to keep the process moving... Read Full Review
Services : Sales( As a Vendor )Date: 10th Dec 2024
From the first instruction to put our property on the market to the date of completion, Thomas Property Group’s service and customer care was consistently excellent. Nothing was too much trouble and they went above and beyond to help us sell the property and to keep the process moving once we had a buyer. Would highly recommend this company.
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I am not able to highly ...
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Sue
Paul
By : 'Alastair' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WA6
29 Nov 2024
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I am not able to highly recommend Thomas Property Chester enough in particular Sue Fearns, this was the 3rd Estate Agent we were using to sell the house and they sold it within 4 weeks, we hit some stumbling blocks along the way which was down to our fault mot Thomas Property, Sue was there... Read Full Review
Services : Sales( As a Vendor )Date: 29th Nov 2024
I am not able to highly recommend Thomas Property Chester enough in particular Sue Fearns, this was the 3rd Estate Agent we were using to sell the house and they sold it within 4 weeks, we hit some stumbling blocks along the way which was down to our fault mot Thomas Property, Sue was there guiding me of what I needed to do and managed to get the sale over the line, mainly down to Sue, it was a very easy experience. I will without question use Thomas Property to sell my own house when I am hoping to relocate in less than two years, hoping Sue will still be there. Nothing more to say apart from many thanks to all involved, especially Sue making it such an easy process under difficult circumstances.
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Sue was so so helpful and a ...
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Sue
By : 'TB' Services : Sales( As a Buyer ) Sold price : £220000 Would you recommend ? : Yes Postcode : CH1
28 Nov 2024
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Sue was so so helpful and a pleasure to engage with throughout my complicated purchase; I cannot thank her enough for her patience and work... Read Full Review
Sue was so so helpful and a pleasure to engage with throughout my complicated purchase; I cannot thank her enough for her patience and work dedication.
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I had a great experience with ...
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Sue
By : 'Neil' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CH3
27 Nov 2024
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I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it... Read Full Review
I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it progressed.
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Sue Fearns was ...
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4 Star Review
Sue
By : 'Samantha' Services : Sales( As a Vendor ) Sold price : £395 Would you recommend ? : Yes Postcode : SY14
27 Nov 2024
People found this helpful0
There, on occasions, were frustrations with communications, but our sale was a very complicated one and Sue was amazing going above and beyond to help and was incredible efficient and pro active in dealing with every... Read Full Review
Services : Sales( As a Vendor )Date: 27th Nov 2024
There, on occasions, were frustrations with communications, but our sale was a very complicated one and Sue was amazing going above and beyond to help and was incredible efficient and pro active in dealing with every complication.
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Thomas Property Group were ...
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Sue
Paul
By : 'Victoria' Services : Sales( As a Vendor ) Sold price : £307000 Would you recommend ? : Yes Postcode : CH3
26 Nov 2024
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Thomas Property Group were perfect for us. I was impressed at how much market data they provided us when doing the valuation. Paul knew our area like the back of his hand and already had buyers in mind who wanted to purchase our house. It sold in 4 days after 7 viewings. Sue handled all the admin... Read Full Review
Services : Sales( As a Vendor )Date: 26th Nov 2024
Thomas Property Group were perfect for us. I was impressed at how much market data they provided us when doing the valuation. Paul knew our area like the back of his hand and already had buyers in mind who wanted to purchase our house. It sold in 4 days after 7 viewings. Sue handled all the admin of the sale, we really couldn’t have asked for a better service. She always available on the phone for an update, and sent regular emails to let us know what to do next. Really professional and easy to work with.
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Amazing service thanks so ...
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Sue
By : 'MR' Services : Sales( As a Vendor ) Sold price : £260000 Would you recommend ? : Yes Postcode : SY14
26 Nov 2024
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I'd like to thank Sue and Stuart for all their amazing work and support with a very complicated chain. We bought a property being advertised by Thomas' but had to sell 2 smaller properties simultaneously in order to afford the move. The team couldn't have been more helpful in... Read Full Review
Services : Sales( As a Vendor )Date: 26th Nov 2024
I'd like to thank Sue and Stuart for all their amazing work and support with a very complicated chain. We bought a property being advertised by Thomas' but had to sell 2 smaller properties simultaneously in order to afford the move. The team couldn't have been more helpful in helping us move into our dream home.
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By : 'Geoff' Services : Sales( As a Vendor ) Sold price : £480000 Would you recommend ? : Yes Postcode : CH3
7 Jun 2024
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We chose the Thomas group because they are in the village and Stuart's initial visit gave us confidence that he understood the main aspects of the property that would attract buyers.
When the photos were taken to include in the sales brochure, Stuart spent time agreeing with us the best... Read Full Review
We chose the Thomas group because they are in the village and Stuart's initial visit gave us confidence that he understood the main aspects of the property that would attract buyers. When the photos were taken to include in the sales brochure, Stuart spent time agreeing with us the best angles and the best shots to include. He also agreed to our recommendations for changes to the written description of the property. When discussing the selling price the review of other local properties and local knowledge was crucial. The house went on the market on a Friday lunchtime and by Monday lunchtime we took it off the market because we had several good offers. The Thomas group gave good advice in deciding which offer to accept. When our buyers lost the sale of their property, the Thomas group were quick to discuss whether to put our house back on the market with the pros and cons of staying with the original couple or re-advertising. We stayed with the original offer and, although the sale was further delayed, the staff of the Thomas group kept in regular touch with helpful support. I would recommend the Thomas group to anyone locally looking for an estate agent.
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By : 'PR' Services : Sales( As a Vendor ) Sold price : £250000 Would you recommend ? : Yes Postcode : CH1
30 Mar 2024
People found this helpful0
The Thomas property group did an excellent job when selling our property. They conducted all business in a friendly and professional like manner, keeping us up to date with developments etc.,
We also found them to be competitively priced.
Taking everything into account, we would certainly use... Read Full Review
Services : Sales( As a Vendor )Date: 30th Mar 2024
The Thomas property group did an excellent job when selling our property. They conducted all business in a friendly and professional like manner, keeping us up to date with developments etc., We also found them to be competitively priced. Taking everything into account, we would certainly use them again.
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Very nice, helpful staff who ...
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Sue
Paul
By : 'becmjones@outlook.com' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CH1
26 Mar 2024
People found this helpful0
Very nice, helpful staff who were always happy to help. Great communication... Read Full Review
becmjones@outlook.com said about Thomas Property Group
Services : Sales( As a Buyer )Date: 26th Mar 2024
Very nice, helpful staff who were always happy to help. Great communication too.
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Trust worthy and ...
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Sue
Michael
By : 'Gillian' Services : Sales( As a Buyer ) Sold price : £720 Would you recommend ? : Yes Postcode : CH3
1 Mar 2024
People found this helpful0
Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of... Read Full Review
Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of them
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We have recently completed on ...
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Sue
Michael
By : 'Shan' Services : Sales( As a Buyer ) Sold price : £420000 Would you recommend ? : Yes Postcode : CH2
7 Dec 2023
People found this helpful0
We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful... Read Full Review
We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful process a relatively straightforward and pain free one. Thank you Thomas Property Group.
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We have recently completed on ...
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Sue
By : 'Shan' Services : Sales( As a Buyer ) Sold price : £420000 Would you recommend ? : Yes Postcode : CH2
7 Dec 2023
People found this helpful0
We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient.
I would recommend them without hesitation to... Read Full Review
We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient. I would recommend them without hesitation to anyone looking to buy, sell or rent a property.
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Sue
By : 'Kevin' Services : Land & New Homes Would you recommend ? : Yes Postcode : CH4
27 Sept 2023
People found this helpful0
First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier.... Read Full Review
First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier. Thanks
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We sold our property and ...
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Sue
By : 'Allen' Services : Sales( As a Vendor ) Sold price : £260000 Would you recommend ? : Yes Postcode : CH4
23 Sept 2023
People found this helpful0
We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the process wherever possible. Would... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Sep 2023
We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the process wherever possible. Would certainly recommend.
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We recently purchased a ...
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Sue
By : 'Thomas' Services : Sales( As a Buyer ) Sold price : £364000 Would you recommend ? : Yes Postcode : CH2
21 Sept 2023
People found this helpful0
We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but ... Read Full Review
We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but Sue kept a level head all the time and helped smoothed out the situation with regular connections made to solicitors and other estate agents up and down the chain. Highly recommended and if we ever choose to sell our property we will be using Thomas Property Group for sure. Thanks for all the help!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And/or by email at: sales@thomaspropertygroup.co.uk
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: info@theprs.co.uk
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. info@theprs.co.uk www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 10/14/2022, 9:21:01 AM by allAgents
Awards won by Thomas Property Group, Chester CH3 7PE