The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4/5, 70 Reviews
71% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
73% sales fee satisfaction
74% letting fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100.00% | 73% | £140,000 | £625,000 |
Lettings | 67% | 74% | £350 | £9,000 |
Thomas Property Group
Grosvenor House 13 Grosvenor Street, Chester, Cheshire
CH1 2DD
01244 311 119
By : 'Leona'
Services : 4
Would you recommend ? : Yes
Postcode : CH4
Great service from the start, very helpful buying my first property, everything went through quicker than expected and without a... Read Full Review
By : 'Leona'
Services : 4
Would you recommend ? : Yes
Postcode : CH4
Great service from the start, very helpful buying my first property, everything went through quicker than expected and without a... Read Full Review
Sue
By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH4
sue was absolutely amazing from start to finish. Always prompt, kind and would go above and beyond. Excellent customer service, would definitely... Read Full Review
Sue and Charlotte were both excellent from start to finish of selling my property. Great team in Chester!
By : 'Ronnie'
Services : Sales( As a Buyer )
Would you recommend ? : No
If you buy a house ask sally, she is fantastic. Honest and... Read Full Review
Ashley
Leanne
By : 'Kenneth'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CH3
Brilliant service !! Special thanks to Leanne and Ashley professional, excellent comms and a delight to deal with. All in all a great experience! Ken... Read Full Review
Ashley
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CH65
They made the process very easy with clear communication throughout. Wouldn’t hesitate to use... Read Full Review
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CH1
So far the process has been very straight forward and easy. Communication from the Thomas Property Group has been very good. Therefore making the process easy to deal... Read Full Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1550
Would you recommend ? : No
Postcode : CH1
Avoid this Company at all Costs! I had to report TPG to the Property Redress Scheme after they were paid £1860 by my former tenants to re- market the property for leaving their tenancy early. Despite TPG having already agreed to charge me half this amount, Martin Thomas (director)... Read Full Review
By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £855
Would you recommend ? : Yes
Postcode : CH2
Excellent service throughout my stay. Team effort, everyone’s response always positive. Highly recommend Thomas Agency Chester to any prospective... Read Full Review
Ashley
By : 'Jeni'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CH5
Knowledgeable efficient and on hand advice with a smile! Nothing was too much effort with constant communication great job... Read Full Review
By : 'Sara'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : CH3
Terribile experience. I will never use Thomas Property again. Going for house hunting I will never purchase a house through this... Read Full Review
Ashley
By : 'Lani'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH3
Ashley has been wonderful. She is quick to respond to queries and has helped everything run smoothly. Thank you! We would also like to thank Phoebe for all the help she provided at earlier... Read Full Review
Sue
By : 'Joanna'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CH3
Positive communication has been consistent and real flexibility in terms of visits and availability was provided. Staff have a friendly and informative... Read Full Review
Martin
Ashley
By : 'Elizabeth'
Services : Letting( As a Tenant )
Rent PCM : £894
Would you recommend ? : Yes
Postcode : CH4
Thank you so much for all of your help! I'm so grateful and couldn't be happier with the way everything worked... Read Full Review
Ashley
By : 'Volodymyr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH1
I would like to share our really positive expierence to rent the property with Thomas Property Group. All stages were done at very professional and customer oriented level from property viewig stage untill keys hand over. Thank you for the great... Read Full Review
Ashley
By : 'DP'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : CH1
From start to finish great service friendly staff nothing is to much trouble. they get back to you as soon as they can if they can not take you call. letting a property from them was all done by email and was completed without any issues or Fuss. I pick my keys up on Monday. Ashley... Read Full Review
Carrie
By : 'tina'
Services : Other
Would you recommend ? : No
Postcode : CH5
Excellent service. I called and spoke to the property manager Carrie she was very helpful and nothing seemed to much trouble and she was very polite and pleasant she gave me all the information and latest updates about the changes to Welsh... Read Full Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CH3
Without a doubt the worst letting agent in the history of letting agents. Rented a property for 3 years and any issue took months of emails and calls to resolve . Only time they’ve shown interest is in when we moved out and they tried to get us to pay for refit of ancient carpet that... Read Full Review
By : 'Helz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH1
I have been a tenant with Thomas Property for almost 3 years and for those 3 years they have been nothing but AMAZING!! The whole team at the office are so kind,approachable and always straight on it to sort any general issues that pop up at the property. No messing about waiting weeks if the... Read Full Review
Michael
By : 'Anon'
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : CH3
Worked hard to make our sale happen. Did what they said they would. Friendly and approachable. Very happy all... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13\/04\/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And\/or by email at: sales@thomaspropertygroup.co.uk
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member\'s internal complaints procedure and remain dissatisfied with the Member\'s response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: info@theprs.co.uk
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. info@theprs.co.uk www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 3/20/2023, 5:37:20 AM by allAgents