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Peterborough, PE1
2.3/5, 3 Reviews
33% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £0 | £0 |
Address
Smart Move (Yaxley & Peterborough)
Saxon House, Peterborough, Cambridgeshire
PE1 1XA
01733 313 373
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Smart Move (Yaxley & Peterborough) Branches (View All 2)
Worst letting agents I have ...
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1 Star Review
By : 'Heather'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : PE7
16 Sept 2020
People found this helpful3
This is the worst letting agents I have ever used. None of the staff were professional or even knew what they were talking about. When we first moved in we had issues as the landlord tried to carry on paying for the council tax which he kept switching back into his own name and this is the... Read Full Review
Comments (0)
This is the worst letting agents I have ever used. None of the staff were professional or even knew what they were talking about. When we first moved in we had issues as the landlord tried to carry on paying for the council tax which he kept switching back into his own name and this is the tennant's responsibility to pay. When we contacted the letting agents regarding this they shouted at us down the phone and said "if you don't like it you know where to go". They obviously didn't even know the basics when it came to "all bills included" and believed this counted as that.
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Heather Porter said about Smart Move (Yaxley & Peterborough)
Services : Letting( As a Tenant )Date: 15th Sep 2020
This is the worst letting agents I have ever used. None of the staff were professional or even knew what they were talking about. When we first moved in we had issues as the landlord tried to carry on paying for the council tax which he kept switching back into his own name and this is the tennant's responsibility to pay. When we contacted the letting agents regarding this they shouted at us down the phone and said "if you don't like it you know where to go". They obviously didn't even know the basics when it came to "all bills included" and believed this counted as that.
The lack of communication was disgusting. We were left without full working hot water over the winter period for months and they did nothing even after it was reported several times. We eventually had to contact the landlord directly to get this resolved and we finally had a plumber sent out.
They also had to be prompted multiple times to return our deposit, and when calling to chase I was told they would get back to me but never did and I had to threaten legal action for anything to be done.
There are loads of other issues we have had with smart move but if you take my advice, don't bother renting or even letting your house through them. If you're renting you will not get any responses from them and if you're letting your house out, chances are your tennants will have to contact you directly as they do nothing.
Every single member of staff we dealt with had no interest in doing their job and clearly just wanted to leave work as early as they could which we found out when we tried to contact them around 4:30pm or on a Saturday when they are meant to be open until 1pm as they were never around at these times.
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Saved my onward purchase - ...
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5 Star Review
Graham
By : 'FHardee'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PE1
18 Apr 2018
People found this helpful0
Smartmove in Peterborough were fantastic from start to finish. I cannot recommend them more highly. I had invested in a 2 bedroom flat in the Varity House development (whilst living abroad) but due to it's location and complexity it was not simple to sell. I had two buyers pull out at the... Read Full Review
Comments on Agent Fees
1.5% plus VAT seems standard.
Comments (0)Smartmove in Peterborough were fantastic from start to finish. I cannot recommend them more highly.
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FHardee said about Smart Move (Yaxley & Peterborough)
Services : Sales( As a Vendor )Date: 17th Apr 2018
Smartmove in Peterborough were fantastic from start to finish. I cannot recommend them more highly.
I had invested in a 2 bedroom flat in the Varity House development (whilst living abroad) but due to it's location and complexity it was not simple to sell. I had two buyers pull out at the last minute with a conventional estate agent. I knew therefore it required specialist knowledge of the local market (and access to cash buyers) in order to get a sale and rescue my onward purchase in Oxford. Here enters Graham Fagan! A highly Personalised service - he gave me his personal Whats app number and we spoke multiple times a day until the property was sold. Graham is trusted in the local property scene by many investors, so if you need someone with that knowledge - I would urge you to come to Smartmove. Straight up, honest and quick. Smartmove is a Smart choice for Properties in Peterborough. Thanks once again Graham and his team!
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Purchased a house through ...
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1 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : No
19 Jun 2017
People found this helpful4
Purchased a house through them as it was a good price! The customer service was appalling as they never returned calls, changed appointments at last minute and a different story was told by each team member. Lack of communication and... Read Full Review
Comments (0)Was this helpful?:
Mr Detached said about Smart Move (Yaxley & Peterborough)
Services : Sales( As a Buyer )Date: 18th Jun 2017
Purchased a house through them as it was a good price! The customer service was appalling as they never returned calls, changed appointments at last minute and a different story was told by each team member. Lack of communication and professionalism.
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