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Solihull, B90
3.7/5, 16 Reviews
69% Recommended
80% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
78% letting fee satisfaction
No Description Found
Latest Reviews
Mrs Richardson
Jacqueline Goddard
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80.00% | 100% | £86,000 | £164,000 |
| Lettings | 83% | 78% | £550 | £1,350 |
Address
Shipways
208 Stratford Road, Solihull, West Midlands
B90 3AG
0121 744 4595
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Shipways Branches (View All 11)
Gary ...
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5 Star Review
Gary
By : 'Mohamed'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : B92
23 Oct 2018
People found this helpful0
Gary was highly customer oriented, shows a great collaboration, perseverance and passion in serving me. Honesty and Transparency were the two keys who Gary pursue in letting the property for me and my family. Because of that, I recommend Shipways for anybody want to let or to buy a property in... Read Full Review
Comments on Agent Fees
It is reasonable and really affordable
Comments (1)
Gary was highly customer oriented, shows a great collaboration, perseverance and passion in serving me. Honesty and Transparency were the two keys who Gary pursue in letting the property for me and my family. Because of that, I recommend Shipways for anybody want to let or to buy a property in UK.
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Mohamed Imam said about Shipways
Services : Letting( As a Tenant )Date: 22nd Oct 2018
Gary was highly customer oriented, shows a great collaboration, perseverance and passion in serving me. Honesty and Transparency were the two keys who Gary pursue in letting the property for me and my family. Because of that, I recommend Shipways for anybody want to let or to buy a property in UK.
Contract was detailed but very professional and includes all fine details which meet my expectations.
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By : Gary Dutt
16 Nov 2018Hi Mohammed Many thanks for your kind feedback it has been a pleasure helping you and your...
Unethical ...
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1 Star Review
Gary
Dutt
By : 'Disappointed'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B27
3 Sept 2018
People found this helpful0
The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I ... Read Full Review
Comments on Agent Fees
Bad Rip off!
Comments (0)The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I spoke to Demi to complain about the lettings agent and she reassured me that the manager Dan will call me back to discuss. It's been 10 days and I'm still waiting. Poor service. Being lied to I asked them to remove my property from Rightmove and Gary the letting agent confirmed to me that it is removed...........and then guess what .......I check Rightmove and my property is still on Rightmove with âLET AGREEDâ and I had the keys back ! How unethical
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Disappointed said about Shipways
Services : Letting( As a Owner )Date: 2nd Sep 2018
The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I spoke to Demi to complain about the lettings agent and she reassured me that the manager Dan will call me back to discuss. It's been 10 days and I'm still waiting. Poor service. Being lied to I asked them to remove my property from Rightmove and Gary the letting agent confirmed to me that it is removed...........and then guess what .......I check Rightmove and my property is still on Rightmove with âLET AGREEDâ and I had the keys back ! How unethical
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appalling customer service ...
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1 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : No
Postcode : B34
18 Apr 2018
People found this helpful0
This review is based on my experience with the letting side of the Shirley Branch as a landlord. Whist they did secure a tenant for my property, the level of communication (particular since the viewing and tenant agreeing to taking the property), has been virtually none existent and I have had to... Read Full Review
Comments on Agent Fees
The fees are about average - but to be honest if its based on communication then they seriously should look at reducing them!
Comments (0)This review is based on my experience with the letting side of the Shirley Branch as a landlord.
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Mrs Richardson said about Shipways
Services : Letting( As a Owner )Date: 17th Apr 2018
This review is based on my experience with the letting side of the Shirley Branch as a landlord.
Whist they did secure a tenant for my property, the level of communication (particular since the viewing and tenant agreeing to taking the property), has been virtually none existent and I have had to chase every step if the way and have had no responses to phone calls and emails with a request for clarification/information.
They also took money from my final account for a service that had not been agreed and a wait and constant chasing false promises ensued to get MY money returned.
I have paid for a full inventory to be carried out at the letting - I am still awaiting this to be provided to me or at least a response to my email, to which I have given them over 3 weeks to actially respond to my query - I would ring them but have no faith that anyone will actually respond.
I have experienced occasional bad customer services but this company have taken top slot.
Absolutely appalling service.
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I am not impressed with this ...
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1 Star Review
By : 'Not'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B90
30 Oct 2016
People found this helpful6
I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take the property asap but I told them repeatedly... Read Full Review
Comments on Agent Fees
For the service, the fees are a rip off.
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Not happy said about Shipways
Services : Letting( As a Tenant )Date: 29th Oct 2016
I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take the property asap but I told them repeatedly I could not do anything until the end of October when I had been paid, especially as I had told them that the landlord was redecorating and the place was not going to be ready until November, I could not understand the urgency. After agreeing 2 weeks in advance I would apply 25th and for key pick up on 29th, which was Georgina's suggestion, I said the 1st November so it is not as though I was trying to push it through. I stuck to my end of the bargain and put the application in on 25th. The 28th comes and I am calling constantly to find out what is happening and promised call backs and nothing materialises. I discover late on 28th they need a reference from a previous letting agent and despite me being out of pocket �250 I am left doing all the running around. I again call on 29th to find out what is happening as they haven't bothered to keep me in the loop and Oli tells me it will be Monday 31st subject to the referencing. Even to date and despite asking on several occasions they haven't even confirmed what the deposit will be, they keep saying the will speak with the landlord about it. There was not even so much as an apology and for all they knew I could be homeless! They literally do not give a s**t. They've had there fee so who cares! I would never recommend this agency to anyone.
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I am writing a review for ...
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5 Star Review
Paige
By : 'Jacqueline'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B92
9 Sept 2016
People found this helpful4
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, very, good at managing my rental property, so I worried a ... Read Full Review
Comments on Agent Fees
I believe the fees are within the 'normal' range for the type of properties I rent through Shipways, by comparison with other Letting companies - although I haven't made a comparison of fees during the last 12 months.
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Jacqueline Goddard said about Shipways
Services : Letting( As a Owner )Date: 8th Sep 2016
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, very, good at managing my rental property, so I worried a little, initially, when I knew she would be leaving temporarily. However, Paige has absolutely risen to the challenge, when immediately thrown in to the deep end, to deal with what I can only describe as, a 'difficult' tenant, and is giving my property and me 100% focus when dealing with the troublesome issues, both professionally and with attention and concern. I am always kept up to date promptly with information or changes. She is extremely courteous and proactive as an agent. I am really pleased to be associated with both Paige and Shipways, who have managed two rental properties of mine for over twenty years. The agents are a great team at Shipways! Well done to you all!
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Cowboys. Tried to purchase ...
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1 Star Review
By : 'Aa'
Services : Sales( As a Buyer )
Sold price : £164000
Would you recommend ? : No
Postcode : B
13 Jul 2016
People found this helpful1
Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma took over. At first really helpful.... Read Full Review
What agent could do to change your mind?
Bad
Comments on Agent Fees
Bad
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Aa said about Shipways
Services : Sales( As a Buyer )Date: 12th Jul 2016
Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma took over. At first really helpful. After a week with nothing happening we rang up only for excuses to start. We were waiting for her to call last thurs. still waiting.
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i find chris blick to be very ...
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5 Star Review
Chris
By : 'chris'
Services : Letting( Property Management )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B33
16 Mar 2016
People found this helpful1
i find chris blick to be very helpful,pleasant and very professional, he acts quickly at any matters that needs... Read Full Review
Comments on Agent Fees
good
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chris w blick said about Shipways
Services : Letting( Property Management )Date: 16th Mar 2016
i find chris blick to be very helpful,pleasant and very professional, he acts quickly at any matters that needs attention
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We had constant update and ...
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5 Star Review
Amy
Claire
By : 'Redstone'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B28
11 Mar 2016
People found this helpful0
We had constant update and support from Amy from the time our house went on the market till it was sold. Our house was on the market with another for just over 2 months and hardly any views, we then added shipways and Amy was on the case and within 3 wks house was sold! Amy kept in constant... Read Full Review
Comments on Agent Fees
Good compared to previous
Comments (0)We had constant update and support from Amy from the time our house went on the market till it was sold.
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Redstone Farm Road said about Shipways
Services : Sales( As a Vendor )Date: 11th Mar 2016
We had constant update and support from Amy from the time our house went on the market till it was sold.
Our house was on the market with another for just over 2 months and hardly any views, we then added shipways and Amy was on the case and within 3 wks house was sold!
Amy kept in constant touch throughout the process did what she said would do and called when said. We both was very satisfied with Amy's efficient and professional manner! When Amy wasn't available Claire was on the case and dealt with anything that cropped up which did and boy was she good at getting things sorted! My stress levels went through the roof but she was my calming influence. Cannot thank them enough not only for pushing to get a date but for their continuous support through out. Thank You
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From start to finish Claire ...
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4 Star Review
Claire
Amy
By : 'Pamela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
29 Feb 2016
People found this helpful0
From start to finish Claire and Amy did their very best for us. The only complaint I have is when the photos were taken we had no warning therefore no time to tidy up. It would have been nice to have had say weekly phone calls to tell us if things were progressing I am sure they got fed up with me... Read Full Review
Comments on Agent Fees
We did not shop around so really cannot compare, but we were quite happy.
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Pamela Huaut said about Shipways
Services : Sales( As a Vendor )Date: 29th Feb 2016
From start to finish Claire and Amy did their very best for us. The only complaint I have is when the photos were taken we had no warning therefore no time to tidy up. It would have been nice to have had say weekly phone calls to tell us if things were progressing I am sure they got fed up with me calling them every few days. Both girls were very professional.
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Used Claire to help me buy ...
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5 Star Review
Claire
By : 'Ste'
Services : Letting( As a Owner )
Sold price : £77
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B33
24 Feb 2016
People found this helpful0
Used Claire to help me buy various buy to let properties as well as tenant finds once the purchases were completed. Always very helpful and very knowledgeable. Always seems to go that extra mile to help. When ever I'm looking at investing I will only use... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Ste said about Shipways
Services : Letting( As a Owner )Date: 24th Feb 2016
Used Claire to help me buy various buy to let properties as well as tenant finds once the purchases were completed. Always very helpful and very knowledgeable. Always seems to go that extra mile to help. When ever I'm looking at investing I will only use Claire.
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Claire handled our sale great ...
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5 Star Review
Claire
By : 'Jayne'
Services : Sales( As a Vendor )
Sold price : £86000
Would you recommend ? : Yes
Postcode : B33
24 Feb 2016
People found this helpful0
Claire handled our sale great attention to detail. She was very assertive and always has a good can do attitude. Overall a very professional branch... Read Full Review
What agent could do to change your mind?
This agent is very knowledgeable and has a good friendly manner
Comments on Agent Fees
This agent is very knowledgeable and has a good friendly manner
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Jayne said about Shipways
Services : Sales( As a Vendor )Date: 24th Feb 2016
Claire handled our sale great attention to detail. She was very assertive and always has a good can do attitude. Overall a very professional branch manager.
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As a first time home seller I ...
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5 Star Review
Amy
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B28
18 Feb 2016
People found this helpful0
As a first time home seller I found Amy's approach warm and welcoming. She guided me through any queries or concerns I had and made this whole new experience alot less painful then I had... Read Full Review
What agent could do to change your mind?
Fair
Comments on Agent Fees
Fair
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Mrs Laura Spring said about Shipways
Services : Sales( As a Vendor )Date: 18th Feb 2016
As a first time home seller I found Amy's approach warm and welcoming. She guided me through any queries or concerns I had and made this whole new experience alot less painful then I had expected
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Shipways in Shirley Solihull ...
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5 Star Review
Chris
Claire
By : 'Raf'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B14
16 Feb 2016
People found this helpful0
Shipways in Shirley Solihull have met all my requirements as a Landlord and more. Chris in particular is always there for advise and will always keep you up to date regarding your tenancy contract. I have no hesitation in recommending Shipways to other landlords. Recently I have been in contact... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Shipways in Shirley Solihull have met all my requirements as a Landlord and more.
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Raf said about Shipways
Services : Letting( As a Owner )Date: 16th Feb 2016
Shipways in Shirley Solihull have met all my requirements as a Landlord and more.
Chris in particular is always there for advise and will always keep you up to date regarding your tenancy contract.
I have no hesitation in recommending Shipways to other landlords.
Recently I have been in contact with nearly all the staff at the Shirley branch and I have always been dealt with a high level service.
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Great service. Solid job. ...
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5 Star Review
Chris
By : 'PD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B26,
15 Feb 2016
People found this helpful0
Great service. Solid job. Have used multiple times over the last 3 years, always pleased with result. Many thanks. PD -... Read Full Review
What agent could do to change your mind?
Competitive fees
Comments on Agent Fees
Competitive fees
Comments (0)Great service. Solid job. Have used multiple times over the last 3 years, always pleased with result. Many thanks.
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PD - Landlord said about Shipways
Services : Letting( As a Owner )Date: 15th Feb 2016
Great service. Solid job. Have used multiple times over the last 3 years, always pleased with result. Many thanks.
PD - Landlord
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At first I found them very ...
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2 Star Review
By : 'Gee'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : B90
8 Jul 2014
People found this helpful2
At first I found them very cooperative, I was informed before I put our property on the market they had people already on their books who would be interested in purchasing the property, 7 weeks later and after numerous viewing no one put an offer in, even though I was informed twice four couples... Read Full Review
Comments on Agent Fees
never sold
Comments (1)At first I found them very cooperative, I was informed before I put our property on the market they had people already on their books who would be interested in purchasing the property, 7 weeks later and after numerous viewing no one put an offer in, even though I was informed twice four couples would be putting an offer in I had to chase the agents to find out if they had, on one occasions I was told they hadn't had chance to ring any of the viewers because they were short staffed.
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Gee said about Shipways
Services : Sales( Prospective Vendor/Buyer )Date: 7th Jul 2014
At first I found them very cooperative, I was informed before I put our property on the market they had people already on their books who would be interested in purchasing the property, 7 weeks later and after numerous viewing no one put an offer in, even though I was informed twice four couples would be putting an offer in I had to chase the agents to find out if they had, on one occasions I was told they hadn't had chance to ring any of the viewers because they were short staffed.
The week before I put the house on the market ,I was informed by shipways, we would need to have a energy (EPC) survey done on the property, I said I had already paid for one through another agent at the cost of £50.00 shipways said they did a free one and it would save me £94.80 if I had one done with them, so I cancelled the EPC survey with the other agent and thought I had saved myself £50.00.
So 7 weeks down the line I decided to take the property off the market, because it was obvious shipways were going to be able to sell the property. Two days later I received a letter and an invoice stating I owed them £94.80 for the EPC survey they had done. I telephoned Shipways to ask why I had been billed, when I was told it was free, they said no you have to pay, because according to them I had signed a contract saying I agreed to pay if I took the property off the market before the 20 weeks, I said this was never explained to me and the copy I have states I was going with another agents for the EPC, I said if this had of been explained to me properly I would have rather paid £50.00 instead of £94.80. this is a obvious lack of communication on their part.
With Shipways all the way through I have felt there has been a great lack of communication. I had to ask them to market the property better, especially when I found out Danes had sold a house in the same street within a week.
On another occasion they called me and said there was a couple already on there way around to my house to view it , and asked if they had already arrived , they said unfortunately they couldn't send anyone because they didn't have anyone available to send to accompany the couple around the house, I said well I am going out and was not happy they had took it on themselves to arrange this without consulting me first , I said well nobody had arrived, they said well could you wait in for them to arrive, they also said they would ring the couple, then ring me back. I waited and waited, I received no phone call back from shipways , neither did the couple turn up I was fuming.
On another occasion, I received a letter from Shipways bearing in mind at this stage they were already our estate agent, the letter I received was on shipways headed paper, stapled to this was our property details in addition to a copy of the branch managers business card. wrote across our house details in large red capital letters was " it obvious your estate agent isn't doing its job "Change" shipways number was attached and a reference number I would need to quote when I called them. When I called the number on the business card it was shipways estate agents, telephone number. So I explained what I had received and asked why they had posted this to me when you are already the estate agent, I said by sending this out to me all you are doing is making yourselves look very unprofessional and you are just showing yourselves up for how incompetent you really are. Of course they denied they had sent it. The branch manager said anyone could of taken one of her business cards, I said well I find that very hard to believe that someone has got hold of one of your letter heads as well as, one of your business cards, the branch manager said I need to investigate this and will be sending someone around straight away to collect them from you, I said you can have them after I have taken a copy of them which I did. within ten mins they were at my door asking for the paperwork.
Overall I must say I am not impressed with shipways they need to learn how to communication properly and explain everything in full.
I must say I found Hayley who works at shipways to be wonderful.
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By : Chris Arnold
3 Feb 2016Gee, would be interested to know what made you choose them in the first instance? Would you be interested in featuring on an audio Skype interview to discuss your...
We rented via Shipways for ...
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4 Star Review
Sarah
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
16 Mar 2012
People found this helpful1
We rented via Shipways for over 2 years and found them to be a good, fair agent. Any problems with the house were always dealt quickly and professionally. Sarah Danks in the Shirley office was really nice and always assisted us where ever... Read Full Review
Comments (0)We rented via Shipways for over 2 years and found them to be a good, fair agent. Any problems with the house were always dealt quickly and professionally.
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Kate said about Shipways
Services : Letting( As a Tenant )Date: 16th Mar 2012
We rented via Shipways for over 2 years and found them to be a good, fair agent. Any problems with the house were always dealt quickly and professionally.
Sarah Danks in the Shirley office was really nice and always assisted us where ever required.
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