By : 'Anne' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : OX28
2 Aug 2023
People found this helpful1
These estate agents like Scott Fraser have little regard for the law when it comes to tenants. The law was changed recently to give tenants more rights and and a number or laws were brought in to stop discrimination. For example, you are not allowed to refuse tenants with pets now without giving an ... Read Full Review
Anne said about Scott Fraser Lettings & Estate Agents
Services : Letting( As a Tenant )Date: 2nd Aug 2023
These estate agents like Scott Fraser have little regard for the law when it comes to tenants. The law was changed recently to give tenants more rights and and a number or laws were brought in to stop discrimination. For example, you are not allowed to refuse tenants with pets now without giving an extremely good reason, yet Scott Fraser are still putting this on their listings. Landlords have the upper hand far too much simply because demand is so high in the renting sector. Hence, they can put all these "conditions" on tenants and cherry pick. It's quite disgusting. I note all of Scott Frasers positive reviews come from landlords and people selling their property but they have nothing but bad reviews from their tenants. This is not the only estate agent openly breaking the law but nearly all of the Witney Estates are openly doing this. As said, they have and the landlords have the upper hand so can put all kinds of condition on tenants. Shame on all of you!!! Thank you
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Dreadful serviceWe decided to ...
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2 Star Review
Tom
By : 'julia' Services : Sales( As a Vendor ) Sold price : £505 Would you recommend ? : No Postcode : OX29
13 Jun 2022
People found this helpful2
Dreadful service
We decided to use Scott fraser in witney to sell our property.
Tom mizzen was the agent.
We had a block booking of viewings the next day after placing on rightmove.
We had lots of interest and was told by Tom that a house is only worth so much, which I found an odd thing for... Read Full Review
julia jones said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 13th Jun 2022
Dreadful service We decided to use Scott fraser in witney to sell our property. Tom mizzen was the agent. We had a block booking of viewings the next day after placing on rightmove. We had lots of interest and was told by Tom that a house is only worth so much, which I found an odd thing for him to say. Even though people were still wanting to view our house Tom guided us in to accepting an offer. He told us that they were cash buyers so we accepted. Things were progressing very slowly so I had to chase up all the time. Our developers had to confirm with Tom that our buyers were cash buyers to be told that they were having to get a mortgage now. But not only a mortgage but a remortgage as well. All through the selling and buying process I had to do the chasing. We later found out that our buyers were desperate to buy in our village and I think Tom knew he had a buyer so put us off any other viewings. Very very disappointed with Scott Fraser WOULD NOT RECOMMEND AS THEY LIE TO THERE CLIENTS. For what they charge there clients for the amount of work they actually do is diabolical.
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Incompetent and/or ...
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1 Star Review
By : 'Stephen' Services : Letting( As a Tenant ) Rent PCM : £2750 Would you recommend ? : No Postcode : OX4
2 Jan 2022
People found this helpful3
I would strongly advise against using this letting agent - we have just had a terrible time getting the deposit back following a student let for my son and 4 friends. The liabilities they were claiming for were totally ridiculous – this agency is either incompetent or fraudulent or both (in my... Read Full Review
Stephen said about Scott Fraser Lettings & Estate Agents
Services : Letting( As a Tenant )Date: 2nd Jan 2022
I would strongly advise against using this letting agent - we have just had a terrible time getting the deposit back following a student let for my son and 4 friends. The liabilities they were claiming for were totally ridiculous – this agency is either incompetent or fraudulent or both (in my opinion). They would not listen to reason and their Customer Relations department did not respond to my emails. I wasted weeks of my time researching the spurious claims and gathering evidence to refute them, and I'm loathe to waste any more of my time describing all the frustrations. Unfortunately, it costs them nothing to try withholding deposits, in the hope that students are either too naïve or inexperienced to refute the claims. However, I was determined not to let them get away with it. Eventually the dispute went to the TDS for adjudication, and of the £1036 originally claimed by the letting agent, only £55 was deemed a fair amount to award to the landlord by the independent adjudicator! Enough said. If you do still plan to use this outfit, I strongly recommend you study the Check-In inventory carefully (ours was hidden on a web-portal and we were not made aware of its existence), take lots of photographs on Day 1, keep records of all correspondence (you'll need this as evidence for the TDS) and do not assume fair play. Alternatively, just be prepared to forego £1000 of your deposit at the end of the tenancy, for an easy life.
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1 Star Review
By : 'Andrew' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : No Postcode : OX1
21 Jul 2021
People found this helpful4
I moved out of a property managed by Scott Fraser. The following happened:
1. Scott Fraser gave the incorrect keys to the approved cleaner that we hired to clean the flat after check-out, so the cleaners could not access and clean the flat.
2. We received the check-out report which stated that... Read Full Review
Andrew said about Scott Fraser Lettings & Estate Agents
Services : Letting( As a Tenant )Date: 21st Jul 2021
I moved out of a property managed by Scott Fraser. The following happened: 1. Scott Fraser gave the incorrect keys to the approved cleaner that we hired to clean the flat after check-out, so the cleaners could not access and clean the flat. 2. We received the check-out report which stated that the property was not cleaned and that this was our responsibility even though this was a result of Scott Fraser's mistake. We spoke to a letting agent who said she would sort this out. 3. The check-out report contained a list of maintenance issues, which we thoroughly responded to. It was clear that the person doing the check-out report was not comparing the state of the furniture and property with the agreed check-in report. The letting agent again confirmed that she was sorting this out. 4. When following up why we had not yet received our deposit back we were informed by another letting agent that the previous letting agent we were dealing with had left Scott Fraser. 5. We expressed concern that we had explained and resolved the cleaning and maintenance issues with the previous letting agent and now she had left. The new letting agent assured us that she was fully aware of our situation. 6. At this point, Scott Fraser was in breach of our tenancy agreement as they had 10 working days to propose deposit deductions, and more than 10 working days had passed. 7. We followed up with the letting agent at Scott Fraser daily, relaying our concerns and reminding her that Scott Fraser was in breach of contract. She repeatedly said this is being resolved but would not discuss the details or provide timelines. 8. We received the proposed deductions 5 working days later than contractual requirements. 9. The deductions detail a cleaning fee relating to the mistakes made by Scott Fraser. This is after repeatedly communicating and being reassured that this was sorted. We cannot understand how this error was repeated so many times. 10. The deductions also incorrectly claimed that we were responsible for maintenance that is clearly identified in the check-in report with supporting photographic evidence. Moreover these were fully explained in our recent emails which has clearly been ignored. 11. This whole process has been extremely frustrating and has wasted a lot of our time. We literally had to do the job that Scott Fraser is hired to do by the landlord i.e. cross-referencing the check-in and check-out reports and reminding Scott Fraser of your responsibilities to repay the deposit and meet contractual obligations. 12. A formal complaint was submitted to customer care and a Director and Regional Manager were made aware of our situation. An investigation was set up but no action has been taken.
To summarise, if you are a landlord and Scott Fraser is your paid representative, you can expect this type of negligence to be committed on your behalf.
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We've moved to Witney, ...
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5 Star Review
Ellie
By : 'Mark' Services : Sales( As a Buyer ) Sold price : £595000 Would you recommend ? : Yes Postcode : OX28
14 May 2021
People found this helpful0
We've just moved into a lovely house in Witney, for which ScottFraser were the selling agents. We dealt with Ellie Fieldwick, from the first call to request a viewing all the way through to moving in. The process took far longer than expected, due to several unforeseen events further up the ... Read Full Review
Mark Brown said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 13th May 2021
We've just moved into a lovely house in Witney, for which ScottFraser were the selling agents. We dealt with Ellie Fieldwick, from the first call to request a viewing all the way through to moving in. The process took far longer than expected, due to several unforeseen events further up the chain, which threatened to derail things. Ellie did an amazing job of holding everything together and keeping us posted, even at times when it seemed nothing was happening. She was personable and engaging whilst remaining thoroughly professional throughout, and her cheery voice on the phone brightened many a day when we were tempted to despair at the lack of progress. Her approach to customer service, at every stage of the process, was exemplary.
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Without the help of Tom Mizen ...
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5 Star Review
Tom
By : 'JC' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : OX28
16 Feb 2021
People found this helpful0
Without the help of Tom Mizen I might never have been able to purchase my lovely house! Thank you Tom for a job well... Read Full Review
JC said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 16th Feb 2021
Without the help of Tom Mizen I might never have been able to purchase my lovely house! Thank you Tom for a job well done.
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Our experience with all of ...
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5 Star Review
Tom
By : 'Emma' Services : Sales( As a Vendor ) Sold price : £310000 Would you recommend ? : Yes Postcode : OX28
26 Nov 2020
People found this helpful0
Our experience with all of Scott Fraser but especially Tom Mizen was genuinely incredible. Because of his advice and the very impressive photography services they use, we sold our house incredibly quickly for a really good price. We knew we needed to instruct Tom from the second he walked in- his... Read Full Review
Emma Kitchen said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 26th Nov 2020
Our experience with all of Scott Fraser but especially Tom Mizen was genuinely incredible. Because of his advice and the very impressive photography services they use, we sold our house incredibly quickly for a really good price. We knew we needed to instruct Tom from the second he walked in- his enthusiasm and drive made the whole process so much smoother.
Whenever things got tricky Tom swooped in and saved the day each time. I’ve sold three houses now and he has been the best agent I have ever dealt with and if we ever sell again we will unreservedly be returning to Scott Fraser.
Thanks so much guys, it’s been a ride but you’ve all made it so much smoother.
Emma and James.
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Property ...
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5 Star Review
Tom
By : 'Emma' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : OX29
24 Mar 2020
People found this helpful0
Excellent service. Tom Mizen emailed me back within 20 mins after speaking to the owners. Very efficient and courteous, thank you... Read Full Review
Emma Gardner said about Scott Fraser Lettings & Estate Agents
Services : Letting( As a Owner )Date: 24th Mar 2020
Excellent service. Tom Mizen emailed me back within 20 mins after speaking to the owners. Very efficient and courteous, thank you Tom.
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Crooks ...
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1 Star Review
By : 'Jose' Services : Letting( As a Tenant ) Rent PCM : £825 Would you recommend ? : No Postcode : OX28
22 Mar 2018
People found this helpful6
From start to finish Scott Fraser have been a complete nightmare. When we were going through our application to rent, it took about 2 - 3 weeks for them to request the correct documentation from us before they got it right. It was a long and painful process (funny enough, them taking our money for... Read Full Review
Jose said about Scott Fraser Lettings & Estate Agents
Services : Letting( As a Tenant )Date: 22nd Mar 2018
From start to finish Scott Fraser have been a complete nightmare. When we were going through our application to rent, it took about 2 - 3 weeks for them to request the correct documentation from us before they got it right. It was a long and painful process (funny enough, them taking our money for fees and deposits didn't take them long!!!!!). We then had a very unwarm check in to the property, it envolved us picking the keys ups from the office and that was it, there was no check in! We then had issues and discrepancies on the check in report they had created, to which we raised with them but it was not re written or rectified - which has now come back to bite us on check out. Any repairs took well over 2 weeks for someone to acknowledge and rectify. They are unfriendly, un helpful, pretentious and just out for themselves. I would stay well clear for renting, can't comment on sales! Not a good experience at all.
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I can't agree more. They only safeguard the interests of the landlord and rob you of your deposit despite not fulfilling basic repair requirements. Everything gets processed quickly and once you...
Unfortunately my experience ...
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1 Star Review
By : 'Gems' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : OX28
20 Feb 2018
People found this helpful2
Unfortunately my experience with this company was poor to say the least, after we agreed to the initial valuation we were harassed, pressured to pay fees and ignored when concerns were raised over the marketing. Would not use... Read Full Review
Gems said about Scott Fraser Lettings & Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 20th Feb 2018
Unfortunately my experience with this company was poor to say the least, after we agreed to the initial valuation we were harassed, pressured to pay fees and ignored when concerns were raised over the marketing. Would not use again.
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Unfortunately we can't find a record on our database of you requesting a sales valuation. We also work on a no sale, no fee" basis therefore I can't understand how you were pressured to pay...
Excellent service from Scott ...
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5 Star Review
By : 'Michael' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : OX18
12 Dec 2016
People found this helpful0
Excellent service from Scott Fraser Witney. They found a cash buyer for my flat & the whole process was dealt with smoothly & efficiently. Thank you to Marc & his... Read Full Review
Michael P said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 12th Dec 2016
Excellent service from Scott Fraser Witney. They found a cash buyer for my flat & the whole process was dealt with smoothly & efficiently. Thank you to Marc & his team.
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Delighted with the services ...
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5 Star Review
Elliott
By : 'Smiths' Services : Sales( As a Buyer ) Sold price : £475000 Would you recommend ? : Yes Postcode : OX29
17 Dec 2015
People found this helpful0
Delighted with the services provided by Elliott Harwood - Elliott had a wealth of local knowledge that helped us determine the best locality in Oxfordshire for our family home. He was very professional, providing excellent communication throughout the sale process and access to the house. He was... Read Full Review
Smiths said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 17th Dec 2015
Delighted with the services provided by Elliott Harwood - Elliott had a wealth of local knowledge that helped us determine the best locality in Oxfordshire for our family home. He was very professional, providing excellent communication throughout the sale process and access to the house. He was always offering solutions to any issues that arose and helped us exchange contracts and complete within 6 weeks! Top estate agent that we would highly recommend and will definitely be referring friends and family to.
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Thank you for your comments, I am thrilled that Elliott and the team provided you with a professional and supportive service throughout the sales process. Thank you also for your recommendations....
We have just completed on our ...
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5 Star Review
Katie
By : 'James' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : OX28
12 Dec 2015
People found this helpful0
We have just completed on our house purchase. Katie at Scott Fraser was incredibly helpful, friendly and efficient throughout - keeping us informed every step of the way. This was particularly welcome and important in our case as the process took an unexpectedly long time (due to issues up the... Read Full Review
James & Sky said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 12th Dec 2015
We have just completed on our house purchase. Katie at Scott Fraser was incredibly helpful, friendly and efficient throughout - keeping us informed every step of the way. This was particularly welcome and important in our case as the process took an unexpectedly long time (due to issues up the chain - not through any fault of Scott Fraser, or the owner's of the property we purchased!). From arranging our initial viewings right through to completion day Katie was excellent. When the time comes to move again we would not hesitate to come to Scott Fraser for their assistance.
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Dear James & Sky, thank you for taking the time to post your comments. I'm delighted to hear that the service provided from the team and especially Katie was beneficial throughout this process....
Was purchasing this property ...
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5 Star Review
Katie
By : 'Gareth' Services : Sales( As a Buyer ) Sold price : £350000 Would you recommend ? : Yes Postcode : OX7
11 Dec 2015
People found this helpful0
Was purchasing this property as a buy to let and we hit a couple of complications with the mortgage and the survey results. Katie was very helpful in keeping the purchase on track, assisting with traders to complete some work and generally keeping us updated.
Very friendly, helpful style and no... Read Full Review
Gareth said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 11th Dec 2015
Was purchasing this property as a buy to let and we hit a couple of complications with the mortgage and the survey results. Katie was very helpful in keeping the purchase on track, assisting with traders to complete some work and generally keeping us updated.
Very friendly, helpful style and no pushiness.
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Dear Gareth, many thanks for your comments regarding our support in the purchase of your property. I'm delighted to hear that you received a helpful service from Katie. Regards -...
very friendly professional ...
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5 Star Review
Katie
Marc
By : 'Emma' Services : Sales( As a Vendor ) Sold price : £270000 Would you recommend ? : Yes Postcode : OX28
9 Dec 2015
People found this helpful0
very friendly professional service. kept up to date with communication and at each stage of [process. went out of way to ensure sale was smooth. Great team and excellent... Read Full Review
Emma Wilsdon said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 9th Dec 2015
very friendly professional service. kept up to date with communication and at each stage of [process. went out of way to ensure sale was smooth. Great team and excellent service.
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Dear Emma,
Many thanks for posting your review, I'm delighted to hear that the Witney team were able to assist through each stage of the process. Regards -...
Outstanding!! We had the ...
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5 Star Review
Katie
Marc
By : 'Jon' Services : Sales( As a Vendor ) Sold price : £350000 Would you recommend ? : Yes Postcode : OX7
8 Dec 2015
People found this helpful0
Outstanding!! We had the pleasure of working with Scott Fraser in Witney to both sell our old house and purchase our new home. Katie was fantastic as was all the team there. The friendly, positive and professional approach left me assured at all times that our house move was in very safe hands.... Read Full Review
Jon Dowell said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 8th Dec 2015
Outstanding!! We had the pleasure of working with Scott Fraser in Witney to both sell our old house and purchase our new home. Katie was fantastic as was all the team there. The friendly, positive and professional approach left me assured at all times that our house move was in very safe hands. Thank you so much Scott Fraser, we now have a fantastic family home and we are so grateful for all your help. I would not hesitate in recommending you to anyone else who is soon to sell or buy a property.
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Dear Jon,
Thank you for your positive comments on the service that the Witney team have provided. It really is appreciated, and I shall share it with the wider team. I'm glad that you felt...
We had the good fortune to ...
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5 Star Review
Katie
Emma
By : 'David' Services : Sales( As a Vendor ) Sold price : £280000 Would you recommend ? : Yes Postcode : OX28
7 Dec 2015
People found this helpful0
We had the good fortune to both sell our old property and buy our new property with Scott Fraser. The professionalism and customer service they provided to us throughout the process - from start to finish - was of the highest caliber. Alexa , Katie and Emma were our dedicated Team. The... Read Full Review
David said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Vendor )Date: 7th Dec 2015
We had the good fortune to both sell our old property and buy our new property with Scott Fraser. The professionalism and customer service they provided to us throughout the process - from start to finish - was of the highest caliber. Alexa , Katie and Emma were our dedicated Team. The interchange between them was seamless. They delivered a constant and energised focus towards our needs and goals. From the first evaluation of our property for sale right through to helping us get the best deal for our purchase they provided us with a consistently high level of expertise and most importantly peace of mind. We always felt they were in control and never felt the process was getting the better of us. Since buying and selling, I have (and would continue) to recommend them to friends and family. Thanks again, David Zollo.
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Dear David,
Thank you for taking the time to post your comments about your purchasing and selling experience with the Witney team. Thank you also for giving us the opportunity to assist & for ...
All the staff at Scott Fraser ...
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5 Star Review
Katie
By : 'Sally' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : OX28
6 Dec 2015
People found this helpful0
All the staff at Scott Fraser were always friendly. In particular Katie Burt was not only always incredibly helpful but she always had a positive, friendly and professional manner. She went beyond the call of duty on more than one occasion. Buying or selling a house is always stressful but Katie... Read Full Review
Sally Tellis said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 6th Dec 2015
All the staff at Scott Fraser were always friendly. In particular Katie Burt was not only always incredibly helpful but she always had a positive, friendly and professional manner. She went beyond the call of duty on more than one occasion. Buying or selling a house is always stressful but Katie kept me fully up to date on proceedings and I just felt that she was totally understood my worries and was fighting my corner every step of the way. If ever I got tearful, her positive attitude would turn things around and put a smile on my face. As a result I would thoroughly recommend using Scott Fraser. Katie is a super star!
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Dear Sally,
Thank you so much for your lovely words about the Witney team and in particular, Katie. I'm delighted to hear that she was able to deliver a positive, friendly and supportive service. ...
We received great service ...
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5 Star Review
Katie
By : 'Simon' Services : Sales( As a Buyer ) Sold price : £435000 Would you recommend ? : Yes Postcode : OX29
27 Nov 2015
People found this helpful0
We received great service from Katie in our house buying journey. The conveyancing was a long and arduous process and the chain came very close to falling through and if it hadn't been for Katie's hard work chasing solictors, other agents and other parties in the chain I am sure it would never have ... Read Full Review
Simon B said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 27th Nov 2015
We received great service from Katie in our house buying journey. The conveyancing was a long and arduous process and the chain came very close to falling through and if it hadn't been for Katie's hard work chasing solictors, other agents and other parties in the chain I am sure it would never have happened. Katie's determination to see this through put the efforts from other agents in the chain to shame. Thoroughly recommended!
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Dear Simon, thank you for your comments and for allowing us to assist in your house purchase. We pride ourselves in supporting buyers and sellers through to completion, and I'm glad that Katie was...
I never thought estate agents ...
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5 Star Review
Katie
By : 'PS' Services : Sales( As a Buyer ) Would you recommend ? : Yes
6 Nov 2015
People found this helpful0
I never thought estate agents could be this good! Katie was amazing so helpful and sweet I never hesitated if I needed to know something/anything. Elliot and Mark were very friendly as well. would like to add I was only buying through them, not selling, so I wasn't even paying them! I can't say... Read Full Review
PS said about Scott Fraser Lettings & Estate Agents
Services : Sales( As a Buyer )Date: 6th Nov 2015
I never thought estate agents could be this good! Katie was amazing so helpful and sweet I never hesitated if I needed to know something/anything. Elliot and Mark were very friendly as well. would like to add I was only buying through them, not selling, so I wasn't even paying them! I can't say enough positive things about the whole team. Thanks very much Katie, very much appreciated.
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