Scott Fraser Lettings & Estate Agents
Headington Sales & Lettings, Oxford, OX3
4.5/5, 67 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
64% lettings fee satisfaction
Specialising in high quality homes to buy and to let in sought after locations throughout Oxford, Witney and the surrounding towns and villages. Established in 1998 our success and continued growth has come from attention to detail, a high quality portfolio of properties and, most importantly, from referrals from satisfied customers. ... show more Specialising in high quality homes to buy and to let in sought after locations throughout Oxford, Witney and the surrounding towns and villages. Established in 1998 our success and continued growth has come from attention to detail, a high quality portfolio of properties and, most importantly, from referrals from satisfied customers. As an independent multi-award winning lettings and estate agency we endeavour to provide a transparent, personal and professional property experience. Triple Gold winners at the Sunday Times Lettings Agency of the Year Awards we are proud to have the best letting and property management service in our size category not just in Oxford but also in the UK. Furthermore our Oxford estate agency has twice won awards for their service at the Sunday Times Estate Agency of the Year Awards. Members of the ARLA, The Property Ombudsman, TDS, OFT

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2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Scott Fraser Lettings & Estate Agents
77 London Road
Oxford
Oxfordshire
OX3 9AA
01865 759500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £275,000 £1,900,000
Lettings 67% 64% £400 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 5 4 32 1 17 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Latest Properties

No Properties

“Property sale and purchase...”

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Mar 09,2021
Minithumbup
By: 'Howard Falcon-Lang'
Mar 09,2021
0 people found
this helpful
We used Scott Fraser as estate agents for our property sale and onward purchase in Headington, Oxford. The whole team was outstanding, but special recognition goes to Catherine Dernie, who managed the smooth running of the whole process. Both our transactions involved a lot of ...
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“Thumbs down for you guys!...”

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Dec 28,2020
Minithumbdown
By: 'Alvydas'
Dec 28,2020
1 people found
this helpful
I thought it is super professional letting company aimed to high standards of customers' satisfaction... BUT IT IS NOTHING LIKE THAT! I contacted them about property in which I had an interest, on their request filled in form and been absolutely ghosted and ignored from ...
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“My review is for all students and people who ......”

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Jun 19,2020
Minithumbup
By: 'Deborah'
Jun 19,2020
0 people found
this helpful
My review is for all students and people who are renting from Scott Fraser. At the end of tenancy when you are required to leave the property as you found it. Try to have evidence of the standard and level cleaning you have done, if ...
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“We recently moved out of 12 Rock Edge. We had......”

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Jan 05,2020
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By: 'Sophy'
Jan 05,2020
2 people found
this helpful
We recently moved out of 12 Rock Edge. We had to terminate our contract prematurely. I cannot go into great details of issues but overall I would warn against renting this property via the current agents. The landlords take ages to repair issues, the house is ...
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Was this helpful? Yes
By: Rory Woodhouse
Jan 13, 2020
View all comments (1)
We’re sorry to hear you feel so dissatisfied with our service. We aim to act as a bridge between tenants & landlords to ensure both parties are happy, however the landlord will always have the final say on work on the property. I’ve asked one of our team to contact you directly to discuss the points you have raised here. ...

“Exceptional from start to finish. Friendly st......”

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Dec 04,2019
Minithumbup
By: 'Sue'
Dec 04,2019
0 people found
this helpful
Exceptional from start to finish. Friendly staff special thanks to Adam. Felt continually updated throughout the sale process, would highly recommend Scott Fraser. Thank you!...
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“Brilliant from start to finish...”

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May 11,2019
Minithumbup
By: 'Kay'
May 11,2019
0 people found
this helpful
Adam and all the team in the Headington office worked tirelessly to find me a suitable buyer in a short space of time. He is proactive and energetic instead of sitting back waiting for buyers to come along. Thank you Adam and all the others ...
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Comment on agent fees
The fees are comparable with all other agents
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“Great service, helpful, efficient, friendly, quick response...”

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Feb 22,2019
Minithumbup
By: 'Roshna'
Feb 22,2019
0 people found
this helpful
I have been contacting Susanne in Headington branch for several needs in the flat, very happy with her excellent communication, quick and friendly responses. Very satisfied with her help....
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Comment on agent fees
Excellent service
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“Calm hands in uncertain times...”

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Jan 28,2019
Minithumbup
By: 'DHW'
Jan 28,2019
0 people found
this helpful
Adam did a very good job of steering the process, from initial contact through to completion, in a calm and confident manner. This was reassuring, given pre-Brexit jitters and current uncertainty. My calls were answered patiently and professionally. I thank Adam, and all the staff ...
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Comment on agent fees
Fair
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“Stolen Deposit...”

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Oct 09,2018
Minithumbdown
By: 'Alicia'
Oct 09,2018
6 people found
this helpful
The worst experience of my life with an Agency, Scott Fraser. I was one of the tenants at 29 Peat Moors, Headington OX3 7HS. My deposit was stolen, we gave in total 4000 pounds of deposit. They said that there were spots on the wall which charged 40 ...
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By: Ash
Dec 21, 2019
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I agree, worst ever experience. Please stay away at all costs from renting through them. Getting anything done is a nightmare. Took months to get only inspection for repairs and then in the end refused. Very unhelpful and useless. ...

“Was corresponding over email as i am not yet living ......”

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Jan 23,2018
Minithumbup
By: 'Monkey'
Jan 23,2018
1 people found
this helpful
Was corresponding over email as i am not yet living in the area, you can expect about a 48hr response time (at best) so a conversation as simple as booking a viewing can take up to a week. Also the fees (and there are a ...
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Comment on agent fees
Absolutely terrible.
Was this helpful? Yes
By: Rory Woodhouse
Jan 24, 2018
View all comments (1)
I'm sorry to hear that you have had a negative experience when trying find your new home with scottfraser. If you would like to provide a few extra details I'm sure we can resolve the issue, please either call 01865 760055 or email rory@scottfraser.co.uk As an ARLA Propertymark registered agent we take all complaints seriously and have a robust system in place, if you would like to file a formal complaint please let me know and we can start the procedure. ...

“Throughout the whole process (which had its ups and downs) ......”

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Mar 03,2017
Minithumbup
By: 'Ros'
Mar 03,2017
0 people found
this helpful
Throughout the whole process (which had its ups and downs) Simon - and on the few occasions when he was unavailable, Sam - remained reassuring, good-humoured, helpful, supportive, encouraging, and thoroughly professional. We could not have wished for a better service from an agent....
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Comment on agent fees
Worth every penny.
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“Sam was most professional and communicated well throughout the sale ......”

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Nov 09,2016
Minithumbup
By: 'Brad'
Nov 09,2016
0 people found
this helpful
Sam was most professional and communicated well throughout the sale of several apartments in Headington. He achieved a very positive outcome and I would highly recommend him and the staff at Scott Fraser to any prospective vendor....
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Comment on agent fees
reasonable
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“All of the staff at Scott Fraser have been friendly, ......”

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Nov 09,2016
Minithumbup
By: 'Mike'
Nov 09,2016
0 people found
this helpful
All of the staff at Scott Fraser have been friendly, helpful and highly professional. They made a potentially stressful time much easier by taking care of lots of practicalities (sourcing furtiture, arranging electrical works etc.) I would recommend them to anyone....
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Comment on agent fees
A good service comes at a price - but for me it is money well spent. It is good to know my property is in safe hands.
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“I have been in contact with several agents during my ......”

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Nov 03,2016
Minithumbup
By: 'XP'
Nov 03,2016
0 people found
this helpful
I have been in contact with several agents during my home hunting. Sam and the Scott team are the most efficient and professional. The viewings were well-arranged/prepared. Clear explanation, quick response did help to ease the anxious of a first-time buyer. I would recommend ...
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“We have been most impressed with the friendliness yet professionalism ......”

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Nov 03,2016
Minithumbup
By: 'Chris'
Nov 03,2016
0 people found
this helpful
We have been most impressed with the friendliness yet professionalism of the team at Scott Fraser's Headington office. We particularly appreciated the information they had on each property they showed us and as newcomers to Oxford and Headington benefited from the knowledge they had of ...
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Comment on agent fees
N/A as we were purchasers!
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“From our initial meeting through to completion I was very ......”

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Oct 26,2016
Minithumbup
By: 'Grateful'
Oct 26,2016
0 people found
this helpful
From our initial meeting through to completion I was very impressed with the professionalism of all the team at Scott Fraser but with Jenny in particular. We do not live in Oxford so were selling our family home from afar and Jenny always made us ...
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Comment on agent fees
Reasonable and matched other agents.
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“Elaine was incredibly helpful during the very long and drawn ......”

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Oct 08,2016
Minithumbup
By: 'Aileen'
Oct 08,2016
0 people found
this helpful
Elaine was incredibly helpful during the very long and drawn out process of completing the sale on our house. She was a brilliant link between all the agents and lawyers ensuring that things kept moving along. She would phone regularly to update us, and also ...
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Comment on agent fees
Worth every penny
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“Great service; helpful, efficient, friendly, and never pushy Buying a ......”

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Sep 19,2016
Minithumbup
By: 'J'
Sep 19,2016
0 people found
this helpful
Great service; helpful, efficient, friendly, and never pushy Buying a property through Scott Fraser has been a pleasure Thank you Elaine, Jenny, Adrian and everyone in the office very much...
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Comment on agent fees
N/A
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“We found Scott Fraser to be extremely knowledgeable and specialists ......”

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Sep 19,2016
Minithumbup
By: 'Malcolm'
Sep 19,2016
0 people found
this helpful
We found Scott Fraser to be extremely knowledgeable and specialists in the area in which we were selling. Despite a hiccup when our buyer's buyer pulled out and we had to virtually start again, Scott Fraser stayed on top of things all the time and ...
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Comment on agent fees
Good
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“Scott Fraser are extremely professional and polite. Unlike other agents ......”

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Aug 30,2016
Minithumbup
By: 'June2016'
Aug 30,2016
0 people found
this helpful
Scott Fraser are extremely professional and polite. Unlike other agents they are not pushy. Also fantastic at returning calls and attending to queries. It was easy and not as stressful to buy our first house with Jenny. She was extremely patient with us....
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Comment on agent fees
na
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“Jenny and the team at Scott Fraser provided a calm, ......”

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Aug 12,2016
Minithumbup
By: 'Nikki'
Aug 12,2016
0 people found
this helpful
Jenny and the team at Scott Fraser provided a calm, friendly and professional service throughout the process of purchasing our new home. Nothing was too much trouble for the team and despite being part of a lengthy chain they concluded the purchase with minimal stress ...
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“We were looking to buy a house in Oxford and ......”

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Jul 07,2016
Minithumbup
By: 'RMS'
Jul 07,2016
0 people found
this helpful
We were looking to buy a house in Oxford and have had a really professional and fuss-free experience thanks to Scott Fraser. Elaine has been a constant support - helping us narrow down choices, and advising on how best to proceed. Throughout the process she ...
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“We were looking to rent or buy a property for ......”

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Jun 27,2016
Minithumbup
By: 'Chris'
Jun 27,2016
0 people found
this helpful
We were looking to rent or buy a property for our son in Oxford. We live overseas so the search had to be quick and efficient. When we arrived in Headington, Elaine had organised the properties we wanted to see, and had added more. Elaine ...
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“I have just sold through SF, very happy with them. ......”

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Jun 19,2016
Minithumbdown
By: 'Sarah'
Jun 19,2016
0 people found
this helpful
I have just sold through SF, very happy with them. Excellent communication which was especially important to me as I live away from the house which I was selling. They went over and above what they had to do for me as I was unable ...
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Comment on agent fees
Not the cheapest but completely worth it for a smoother process.
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“We initially worked with Scott Fraser when buying our house 3 ......”

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Jun 17,2016
Minithumbup
By: 'Ben'
Jun 17,2016
0 people found
this helpful
We initially worked with Scott Fraser when buying our house 3 years ago, and found them to be very helpful and professional. As a result, when we came to sell the same house, we had every confidence in Scott Fraser, and we weren't disappointed. Jenny Philips ...
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Comment on agent fees
I feel the fees were reasonable
Was this helpful? Yes
By: Sarah Gardner
Jun 19, 2016
View all comments (1)
Just sold our house through Scott Fraser, I mostly dealt with Adrian and Elaine. I highly recommend them, what I appreciated most was their level of communication, I never had to chase them for feedback or replies to my queries. They have been enthusiastic and professional to me and my buyer. I am not a huge fan of estate agents in general as have not had good experiences previously but I am very pleased with SF and they have redressed the balance. ...

“Elaine advised on the sale of my property in Headington ......”

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Jun 13,2016
Minithumbup
By: 'Thomas'
Jun 13,2016
0 people found
this helpful
Elaine advised on the sale of my property in Headington - she is a competent, pro-active, friendly and results-oriented professional. I felt very well looked after during the process and can recommend Elaine and the team at Scott Fraser highly to any future client....
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“We have dealt with Scott Fraser for many many years ......”

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Jun 13,2016
Minithumbup
By: 'A'
Jun 13,2016
0 people found
this helpful
We have dealt with Scott Fraser for many many years and they have always been very helpful, professional, patient, and generally a pleasure to work with. Elaine took over from Adrian with our sale and everything went ok, there were a few hiccups along the ...
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Comment on agent fees
Ok
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“Scott Fraser - and particularly Simon Liddicot - was excellent. ......”

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Jun 13,2016
Minithumbup
By: 'Susie'
Jun 13,2016
0 people found
this helpful
Scott Fraser - and particularly Simon Liddicot - was excellent. They helped with every aspect of our house sale, and persevered when we didn't seem to be able to sell and then, later, when the sale was held up. The advertising materials looked fantastic, and ...
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“I would like to recommend all of the Team at ......”

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Apr 20,2016
Minithumbup
By: 'Ms'
Apr 20,2016
0 people found
this helpful
I would like to recommend all of the Team at Scottfraser in Headington. In particular, I would like to mention Jenny Philip, who saw me through a tricky sale with calmness, humour (where appropriate) and professionalism of the highest degree. Her expertise and insight in ...
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Comment on agent fees
Extremely Good
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“Our house sale was recently dealt with by Patrick and ......”

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Mar 16,2016
Minithumbup
By: 'Banny'
Mar 16,2016
0 people found
this helpful
Our house sale was recently dealt with by Patrick and Sam. The whole selling process was efficiently and expertly handled by the team, who provided timely updates to keep us informed. In essence Sam and Patrick are very highly recommended - and represent a very ...
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Comment on agent fees
Consistent with local rate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:50 PM 11/01/2016 by Chloe-beau Alderton

Awards won by Scott Fraser Lettings & Estate Agents, Oxford OX3 9AA


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