Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. Not by the... Read Full Review

I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob is not working in my apartment. I have... Read Full Review

I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still the stains didn't disappear. They said the... Read Full Review

Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to... Read Full Review

We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time. We also got our mortgage through Romans. Big thank you to Manasi Dave for recommending Romans to... Read Full Review

I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done quicker, and you will spend less time on the... Read Full Review

Romans are apparently the height of incompetency, with the added bonus of being expensive alongside it. Throughout the process of becoming a tenant I was not informed of the inventory meeting I was supposed to attend until the day before, when I was out of the country. I had some questions which I... Read Full Review

The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could do wonders and get me a great price on my house and gave it the big sales pitch. ... Read Full Review

Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract they are useless. Didn't... Read Full Review

I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property was not sold having complained they still did not change it so i was really annoyed... Read Full Review

Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice... Read Full Review

I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at weekends, i told them they can BE ANY... Read Full Review

We're selling our property with Romans, and we find their service is terrible. During the valuation process, they didn't give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person left the Reading branch without telling us ... Read Full Review

Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman's employee was in a hurry as usual so the prospective tenants hardly to get see much in the property. Since we were in a hurry to find a... Read Full Review

Worst customer service..lack of communication between tenants and landlord. We had given a notice 2 our current property landlord trusting the Romans on moving into the new prop-to be told the next day that the property was gone! the only response we got from the Romans upon asking was just a... Read Full Review

As usual, Romans perform terribly... Having dealt with Romans as a letting agent for an apartment, and being hugely disappointed with the quality of their service, knowledge of their staff, and general incompetence about four years ago, when we saw that they were the agent for the sale of... Read Full Review

From start to finish the service from Romans has been appalling. The fees they charge just for the initial move in are unreasonable for the work they put in. The staff in their management department are rude and my deposit took over 4 weeks to be returned. I would never use Romans... Read Full Review

I must say that after 10 years of renting properties in Reading, around 1 a year with different letting agents...Romans are the winners. I was in a fully managed property and since day 1 (before signing the letting contract) everything went very smooth (even with referencing for 3 tenants) and... Read Full Review

New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the... Read Full Review

The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have the rest of... Read Full Review