This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ... Read Full Review

You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I never ever had a deposit reduced I'm the past after several... Read Full Review

I have never experienced such a terrible service from the estate agent. Romans is know as the best website agency, however undoubtedly the staff requires training how to deal with the customers. We have paid enormous amount of money . If you calculate all fees, check in/out or referencing it comes... Read Full Review

We rented a property through Romans which was managed by the landlord, after a few months in the property, which was a new build, we had a problem with the property which we needed to speak to the landlord about, we couldn't get hold of them via the contact details given to us, so we contacted... Read Full Review

We had Romans over for a valuation of our property but decided to use another agent. We then saw a house we wanted to view that was on the market with Romans and phoned for a viewing. They said they would check available times with the seller and come back to us, we then had a call to ask if we... Read Full Review

Excellent all round service, good communication and all staff were friendly and polite. I was kept up to speed at every step of the way and was recommended excellent mortgage advisors as well. Highly recommended for a pleasurable home purchasing... Read Full Review

Unfortunately I have to agree with the negative reviews that Romans Lettings received on this page. We were a first time landlord more forced to lease of our home due to the dire situation on the house market than being a landlord of choice. On the month to month basis the response from the staff... Read Full Review

I bought the propert 7 yeaars ago and now renting it out through romans and all staff were helpfull on both teams I mostly deal with Elaine Hawkins regarding any issues from either side and they get dealt with straight away by elaine,Elaine is very professional and efficent at her job role no issue ... Read Full Review

The agent has been very considerate in sorting out problems with the property and pro-active with the landlord and has kept us informed along the... Read Full Review

Although the flat that was rented had been built by Taylor Wimpey about five years ago the gas boiler flue system was considered potentially unsafe by the inspector when the Gas Safety Certificate was required this year. The situation was made worse when the first attempt by Taylor Wimpey to... Read Full Review

It was a pleasure to let a property with Romans agency. Information provided by members of staff was honest and very professional. Especially Elaine and David , who was helpful during whole period of tenancy. Strongly... Read Full Review

As I am a landlord that lives abroad I rely on the team to contact me promptly if any problem arises with the property. I always find them responsive and helpful. This contact is essential to keep my mind at rest that all is well with my UK... Read Full Review

Service was fairly good during our tenancy, at the earlier Property Manager Petra Snoblova was extremely good and Elaine Hawkins is very supportive and managed things well during our... Read Full Review

I have lived at my Property 160 Gershwin Road with Romans for over 2 years & most of the works/Response & Service was acceptable & satisfactory, on occasion there were times with no response & me having to chase for answers but it definately got better over time. Ive used Romans in... Read Full Review

Donna has consistenly dealt with my tennants queries to the highest standard. She is professional and polite when I speak to her and offers the highest possible service. I am happy to leave my property in her capable... Read Full Review

Nick, Just a brief note to say a very big thank you to you and the rest of your splendid team in selling our house at the end of 2012. Whilst you were not offering the cheapest service on the market, the enthusiasm and professionalism of the Romans business shone through right from the start. ... Read Full Review

Romans have been managing my property for over two years now and my primary point of contact is Elaine Hawkins. I have found Elaine very pleasant to talk to and the level of service provided by her is excellent. Any time an issue has come up she is quick to respond and this has given me peace of... Read Full Review

All the staff members of Romans Basingstoke are always ready to help and nothing seems to be a problem to solve for you. We live abroad and really rely on Romans to sort out all our problems & issues with our house & tenants! They have never failed us and we can honestly highly recommend... Read Full Review

I had a bad leak over Christmas but Donna got back to me quickly and got it sorted quickly... Read Full Review

Any problems I had in the property were dealt with by Elaine in a speedy way. She liaised with the landlord, who did not always responded swiftly, and made me feel a valued... Read Full Review