By : 'MARK' Services : Letting( As a Owner ) Rent PCM : £875 Would you recommend ? : No Postcode : SK5
26 Jul 2023
People found this helpful0
BOUGHT A PROPERTY AT AUCTION AND REEDS RAINS OWES US 9 DAYS WORTH OF RENT. THEY ARE JUST MAKING US RUN IN CIRCLES AND ARE TRYING TO AVOID PAYING IT OUT. EVEN THE TENANT CONFIRMED THAT THEY WERE USELESS WHEN IT CAME TO MANAGING THE PROPERTY AND DID NOT LISTEN TO THE TENANTS VIEWS AT ALL! AVOID THIS... Read Full Review
Services : Letting( As a Owner )Date: 26th Jul 2023
BOUGHT A PROPERTY AT AUCTION AND REEDS RAINS OWES US 9 DAYS WORTH OF RENT. THEY ARE JUST MAKING US RUN IN CIRCLES AND ARE TRYING TO AVOID PAYING IT OUT. EVEN THE TENANT CONFIRMED THAT THEY WERE USELESS WHEN IT CAME TO MANAGING THE PROPERTY AND DID NOT LISTEN TO THE TENANTS VIEWS AT ALL! AVOID THIS COMPANY!
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I am shocked by the high ...
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1 Star Review
By : 'Lee' Services : Sales( As a Buyer ) Sold price : £280000 Would you recommend ? : No Postcode : SK5
7 Oct 2022
People found this helpful0
I am shocked by the high rating, I have given 1 star as I couldn't leave no star... They first of all sold the property to me as Freehold and only after expending a fair amount of money and emotional energy, I found out it was Leasehold. They then thought my vendor's and I shared the... Read Full Review
I am shocked by the high rating, I have given 1 star as I couldn't leave no star... They first of all sold the property to me as Freehold and only after expending a fair amount of money and emotional energy, I found out it was Leasehold. They then thought my vendor's and I shared the same solicitor (clearly do not understand conflict of interest) and the key sentence when I ever called was the person I needed to speak to had just 'taken another call'. Despite promises of a call back, I rarely got one. It got to the point I had to talk to the Manager and say I would no longer deal with the person handling my purchase. Please do not start me on helping the process through, there is none. I had to educate them that it is in their interest as a business to be involved in that side of selling. Avoid at all cost for selling, if buying and have no choice, I can only wish you the much needed luck you will need dealing with a bunch of incompetants.
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Perfect service could not ...
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5 Star Review
Jane
By : 'Kendall' Services : Letting( As a Tenant ) Rent PCM : £700 Would you recommend ? : Yes Postcode : M11
31 Jan 2021
People found this helpful0
Perfect service could not fault in anyway. Really helpful would definitely recommend, Thank you so much Jane for all your... Read Full Review
Services : Letting( As a Tenant )Date: 29th Jan 2021
Great service! Very friendly and efficient. I would definitely recommend and use again in the future. Thanks for everything Jane!
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Disappointed is an ...
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2 Star Review
By : 'Kitan' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : M19
22 Jul 2019
People found this helpful1
Disappointed is an understatement. We signed up to RR on the full management service but have been absolutely let down on a lot of occasions. Found us good tenants however, the communication process has been extremely poor, ghost emails, not done much for us apart from take money and no actual... Read Full Review
Services : Letting( As a Owner )Date: 21st Jul 2019
Disappointed is an understatement. We signed up to RR on the full management service but have been absolutely let down on a lot of occasions. Found us good tenants however, the communication process has been extremely poor, ghost emails, not done much for us apart from take money and no actual service. If we knew then what we know now, we definitely would have dealt differently with them. Tenant complaint about them and we as landlords are in the same boat. Full Management service not to be recommended. To make matters worse we are being asked to pay a break up fee for a service that was never rendered!!!
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Paul ...
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5 Star Review
By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SK5
24 Jan 2019
People found this helpful0
Great service. Very professional and friendly. Good feed back and marketing. Would recommend. Overall excellent service. Valuation on the... Read Full Review
Services : Letting( As a Tenant )Date: 18th Oct 2017
Absolutely brilliant staff very helpful from start to finish to get me into my flat and still very helpful after moving in.
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Terrible service from this ...
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1 Star Review
By : 'Keith' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : No Postcode : M18
17 Aug 2017
People found this helpful2
Terrible service from this office. Have used previously and was outstanding. Between current time and 3 years ago the service and standards have diminished hugely. Staff are unable to answer a direct question and when pressed to do so have flirted around an answer because they have not done what ... Read Full Review
Comments on Agent Fees
This agent has the highest fees of all the local agents in the area. Perhaps because of this my expectations were too high?
Services : Letting( As a Owner )Date: 16th Aug 2017
Terrible service from this office. Have used previously and was outstanding. Between current time and 3 years ago the service and standards have diminished hugely. Staff are unable to answer a direct question and when pressed to do so have flirted around an answer because they have not done what they say they have and are afraid just to say so. Complete lack of communication from the office and often pressing to take rental applicants that fall outside of the brief that they have been given. In an area where rental properties are very difficult to come by the property has flown out previously and has never once been vacant. In 10 weeks this office has failed to rent the property which is a first in 7 years of renting. After me giving them a deadline of Friday to either secure a tenant or hand the keys back I then get an email advising the most ridiculous notions of why my property is un-rentable and advising me to come in to collect the keys.
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Grace Cook is exceptionally ...
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5 Star Review
Grace
By : 'Janie' Services : Mortgages Sold price : £100000 Would you recommend ? : Yes Postcode : SK5
4 Jan 2016
People found this helpful0
Grace Cook is exceptionally good at her job. Her professionalism is outstanding! We have just recently purchased our first home and reeds rains have been brilliant. Grace shown us around our property and chased our solicitors and helped make the sale go through smoothly and quickly. She kept us... Read Full Review
Grace Cook is exceptionally good at her job. Her professionalism is outstanding! We have just recently purchased our first home and reeds rains have been brilliant. Grace shown us around our property and chased our solicitors and helped make the sale go through smoothly and quickly. She kept us updated when she said she would and answered efficient on all questions asked. We couldn't be more happier with the service we got. We was very impressed with reddish customer service they were all very polite and friendly. Thanks for helping us buy our first home it's just perfect. :)
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My overall experience of ...
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5 Star Review
By : 'samantha' Services : Sales( As a Buyer ) Sold price : £115000 Would you recommend ? : Yes Postcode : SK5
10 Dec 2015
People found this helpful0
My overall experience of reeds rains was very good. Grace and Dianne are very helpful and customer service is second to none.
They always made you feel like nothing was an issue and happy to help.
thanks for helping me purchase my first... Read Full Review
My overall experience of reeds rains was very good. Grace and Dianne are very helpful and customer service is second to none. They always made you feel like nothing was an issue and happy to help. thanks for helping me purchase my first home
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Patrick from Reddish Reeds ...
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5 Star Review
Patrick
By : 'NicciB' Services : Letting( As a Owner ) Would you recommend ? : Yes
18 Jun 2015
People found this helpful0
Patrick from Reddish Reeds Rains has always been efficient and successful in finding tenants for my property. He is a pleasure to work with, and I have great confidence in his... Read Full Review
Services : Letting( As a Owner )Date: 17th Jun 2015
Patrick from Reddish Reeds Rains has always been efficient and successful in finding tenants for my property. He is a pleasure to work with, and I have great confidence in his judgment.
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Patrick recently re-let my ...
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5 Star Review
Patrick
By : 'G' Services : Letting( As a Owner ) Rent PCM : £550 Would you recommend ? : Yes Postcode : SK5
8 Mar 2015
People found this helpful0
Patrick recently re-let my property with minimal fuss and kept in touch with me throughout to discuss interested parties.
Managed to get a new tenant with 2 weeks of being on the market, excellent... Read Full Review
Services : Letting( As a Owner )Date: 8th Mar 2015
Patrick recently re-let my property with minimal fuss and kept in touch with me throughout to discuss interested parties.
Managed to get a new tenant with 2 weeks of being on the market, excellent service.
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Experience in respect of ...
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4 Star Review
Patrick
By : 'ChrisB' Services : Letting( As a Owner ) Rent PCM : £700 Would you recommend ? : Yes Postcode : SK5
24 Oct 2014
People found this helpful0
Experience in respect of finding a tenant has been very positive, with a pro-active and enthusiastic approach to marketing the property and regular updates as to progress.
No experience of the management service as... Read Full Review
Services : Letting( As a Owner )Date: 23rd Oct 2014
Experience in respect of finding a tenant has been very positive, with a pro-active and enthusiastic approach to marketing the property and regular updates as to progress.
No experience of the management service as yet.
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The "overall" ...
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5 Star Review
By : 'Anon' Services : Letting( As a Owner ) Rent PCM : £500 Would you recommend ? : No Postcode : M18
26 Jun 2014
People found this helpful0
The "overall" service from Reeds Rains recently has been extremely poor recently. They arranged a contractor to complete some repairs on our behalf, which i paid for, but the contractor has not done the work. Reed's response to this is it's not their problem and I should deal with it... Read Full Review
What agent could do to change your mind?
£100 a month to have to sort everything out myself AND pay for repairs TWICE?! The branch, who are the only helpful ones, agreed to reduce management fee, but I expected far more than that and will be taking this further.
Services : Letting( As a Owner )Date: 25th Jun 2014
The "overall" service from Reeds Rains recently has been extremely poor recently. They arranged a contractor to complete some repairs on our behalf, which i paid for, but the contractor has not done the work. Reed's response to this is it's not their problem and I should deal with it myself (even though it's THEIR approved contractor!!). I have made several complaints about this and promised numerous phone calls from managers to sort it out, which never happen. I have had to pay for the work (plus the further damage caused as a result of them not completing the work in the first place!) out of my own pocket again! Jane Swann at the Reddish branch is the one and only person at Reeds who seems to know what she is doing. She has been brilliant in finding us a new tenant, ALWAYS calls me back when promised, is efficient and explains everything throughly. She is a pleasure to deal with :)
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/21/2018, 8:15:13 AM by allAgents