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Newport, NP20
2.5/5, 16 Reviews
47% Recommended
83% letting valuation accuracy
70% letting fee satisfaction
No Description Found
Latest Reviews
Bridie d O\'Leary
Dallas Richmond
Oliver nicholls
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 83% | 70.00% | £425 | £1,100 |
Address
Peter Alan
75 Bridge Street, Newport, Gwynedd
NP20 4AQ
01633 221892
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Peter Alan Branches (View All 32)
I'm a landlord, and Peter ...
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1 Star Review
By : 'Bridie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NP20
2 Dec 2024
People found this helpful
I'm a landlord, and Peter Alan has been managing my property if you can call it that, anyone thinking of Letting them rent your property think twice, avoid this company, I've lost thousands of pounds, because they rent the property below market value. There childish attitude towards landlords ... Read Full Review
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I'm a landlord, and Peter Alan has been managing my property if you can call it that, anyone thinking of
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Bridie d O\'Leary said about Peter Alan
Services : Letting( As a Owner )Date: 2nd Dec 2024
I'm a landlord, and Peter Alan has been managing my property if you can call it that, anyone thinking of
Letting them rent your property think twice, avoid this company, I've lost thousands of pounds, because they rent the property below market value. There childish attitude towards landlords is appalling, getting away from this company as soon as possible.
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before day i am talking with ...
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1 Star Review
By : 'Hlaing'
Services : Sales( As a Buyer )
Sold price : £90000
Would you recommend ? : No
Postcode : NP19
22 Aug 2024
People found this helpful0
before day i am talking with my Mortgage advisor he told me that he will try to refund back for me money Because not from my side Peter Alan side cancel the offer 12 landseer close because of construction problem and i cannot get the mortgage i have mortgage principle with Halifax bank i can... Read Full Review
Comments (0)before day i am talking with my Mortgage advisor he told me that he will try
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Hlaing phyo said about Peter Alan
Services : Sales( As a Buyer )Date: 21st Aug 2024
before day i am talking with my Mortgage advisor he told me that he will try
to refund back for me money Because not from my side Peter Alan side cancel the offer 12 landseer close because of construction problem and i cannot get the mortgage i have mortgage principle with Halifax bank i can show u approve. All are reject for construction problem not my problem. I pay the life time mortgage for my advisor told me that you will get mortgage that why i sign from contract .who is advisor you will get it so i sign and they drown the mortgage their seif ,no review for their side ,take from me money 750 pound 28/march /2024. My advisor told me he will chasing now and still and all are sleeping in the bed ? take time and no more refund back money .if i cannot get anything and without refund back money750 pound i will write in every where in 750 time.one day one pound for your company. i find the money without sleeping cannot lose single money .please be respect for people who trust your company and take the responsibility. I want back my money refund 750 as soon as quickly.
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Phoebe is excellent - she ...
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4 Star Review
By : 'Dallas'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : NP20
29 Jul 2024
People found this helpful0
Phoebe is excellent - she get's the job done - and communicates effectively throughout the... Read Full Review
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Dallas Richmond said about Peter Alan
Services : Letting( As a Owner )Date: 28th Jul 2024
Phoebe is excellent - she get's the job done - and communicates effectively throughout the process!
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Bad ...
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1 Star Review
By : 'Ricardo'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NP19
29 Feb 2024
People found this helpful1
Worst company I had the unfortunate idea of working for. They lie to you from day one...think carefully before buying or selling any house with Peter Alan. We worked with Peter Alan from Newport and it was a disaster! I have nothing more to say because I think it's a waste of time to... Read Full Review
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Ricardo said about Peter Alan
Services : Sales( As a Buyer )Date: 29th Feb 2024
Worst company I had the unfortunate idea of working for. They lie to you from day one...think carefully before buying or selling any house with Peter Alan. We worked with Peter Alan from Newport and it was a disaster! I have nothing more to say because I think it's a waste of time to talk about such a bad company. I'm just keeping an eye out for future customers!
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Super helpful friendly agent ...
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5 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : Yes
Postcode : NP19
1 Nov 2023
People found this helpful0
Super helpful friendly agent lovely to work with. One the best agents I worked with so far thank you so much for you help over last couple weeks.... Read Full Review
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Sam smith said about Peter Alan
Services : Letting( As a Tenant )Date: 1st Nov 2023
Super helpful friendly agent lovely to work with. One the best agents I worked with so far thank you so much for you help over last couple weeks. I’m
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Phoebe helped with my move, ...
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5 Star Review
By : 'Oliver'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NP20
28 Oct 2023
People found this helpful0
Phoebe helped with my move, everything ran smoothly from start to finish. Thank you very... Read Full Review
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Oliver nicholls said about Peter Alan
Services : Letting( As a Tenant )Date: 28th Oct 2023
Phoebe helped with my move, everything ran smoothly from start to finish. Thank you very much
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Hello, i had a viewing today ...
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5 Star Review
By : 'Florenta'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NP19
15 Sept 2023
People found this helpful0
Hello, i had a viewing today with James for the 13 Ifton Street.. very kind and helpful person he answered all my questions and I am so grateful for the time he took to just be there for us… recommend him and the Peter Alan for the support and... Read Full Review
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Florenta Mohamed said about Peter Alan
Services : Letting( As a Tenant )Date: 15th Sep 2023
Hello, i had a viewing today with James for the 13 Ifton Street.. very kind and helpful person he answered all my questions and I am so grateful for the time he took to just be there for us… recommend him and the Peter Alan for the support and help
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My dealings with the selling ...
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5 Star Review
By : 'Anne'
Services : Sales( As a Buyer )
Sold price : £310
Would you recommend ? : Yes
Postcode : NP18
26 Jan 2022
People found this helpful0
My dealings with the selling agents was minimal but most of the work done in managing and progressing my sale was done by Claire Barry . Throughout the whole process Claire remained patient,professional and reassuring whilst also providing good advice. Thank you... Read Full Review
Comments (0)My dealings with the selling agents was minimal but most of the work done in managing and progressing my sale was done by Claire Barry . Throughout the whole process Claire remained patient,professional and reassuring whilst also providing good advice.
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Anne said about Peter Alan
Services : Sales( As a Buyer )Date: 26th Jan 2022
My dealings with the selling agents was minimal but most of the work done in managing and progressing my sale was done by Claire Barry . Throughout the whole process Claire remained patient,professional and reassuring whilst also providing good advice.
Thank you Claire
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Difficult to contact both by ...
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1 Star Review
By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £243000
Would you recommend ? : No
Postcode : NP19
18 Aug 2021
People found this helpful1
Difficult to contact both by the buyer and ourselves. Lack of communication. Rude when we handed in the keys to name but a few of the problems. Would advise anyone considering using them to steer... Read Full Review
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Karen Parry said about Peter Alan
Services : Sales( As a Vendor )Date: 17th Aug 2021
Difficult to contact both by the buyer and ourselves. Lack of communication. Rude when we handed in the keys to name but a few of the problems. Would advise anyone considering using them to steer clear.
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Megan Cummings the letting ...
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1 Star Review
By : 'matt'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : NP20
29 Nov 2020
People found this helpful2
Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones at Peter Alan is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at Peter When i call these things i sometimes wonder if ive got a crossed... Read Full Review
Comments (0)Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones at Peter Alan is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at Peter When i call these things i sometimes wonder if ive got a crossed line with Fraggle Rock, I have never dealt with such a fraudulent, lying, useless bunch as Peter Alan before. Landlords avoid Peter Alan at all costs. Below is a few of the many issues i have had with Peter Alan
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matt said about Peter Alan
Services : Letting( As a Owner )Date: 29th Nov 2020
Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones at Peter Alan is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at Peter When i call these things i sometimes wonder if ive got a crossed line with Fraggle Rock, I have never dealt with such a fraudulent, lying, useless bunch as Peter Alan before. Landlords avoid Peter Alan at all costs. Below is a few of the many issues i have had with Peter Alan
1) Peter Alan lie to Landords about tenants financial circumstances just so Landlords have to pay them the £400 tenant find fee. Peter Alan cardiff told me the tenants rent was guaranteed by Cardiff Council and then Peter Alan Cardiff moved in someone who didnt pay. When you complain to Peter Alan Cardiff that you are not receiving the rent the Peter Alan said was guaranteed Peter Alan just cancel the management of the property with immediate effect just so they dont have to deal with it.
2) Peter Alan withheld rent money from me and i had to issue legal paperwork to Peter Alan get the money that was rightfully mine.
3) Peter Alan refused to post out the keys for my properties for 6 months
4) Peter Alan Cardiif lost the keys for one of my properties and I had to issue a county court summons to Peter Alan estate agents to reclaim the cost of the locksmith Peter Alan cardiff refused to repay this for over 6 months and only paid after i issued a court summons to Peter Alan estate agents.
4) Peter Alan Estate agents Cardiff dont pay their subcontractors who do work for them for 6 months.
5) When offers of rent payments are made Peter Alan dont call back to arrange the payments leaving the Landlord out of pocket.
Landlords do not trust Peter Alan with your properties.
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I’ve never dealt ...
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1 Star Review
By : 'Dylan'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : NP7
31 Oct 2019
People found this helpful1
I’ve never dealt with such an incompetent, unreliable company such as Peter Alan. We have been waiting for almost a month for the return of our bond, despite both tenant and landlord both chasing PA to release it. The office staff clearly do not know what they are... Read Full Review
Comments (0)I’ve never dealt with such an incompetent, unreliable company such as Peter Alan.
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Dylan Edwards said about Peter Alan
Services : Letting( As a Tenant )Date: 31st Oct 2019
I’ve never dealt with such an incompetent, unreliable company such as Peter Alan.
We have been waiting for almost a month for the return of our bond, despite both tenant and landlord both chasing PA to release it. The office staff clearly do not know what they are doing!
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Tenants ...
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1 Star Review
By : 'COLIN'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP19
3 Sept 2019
People found this helpful4
I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation. In... Read Full Review
Comments (0)I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation.
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COLIN PARSONS said about Peter Alan
Services : Letting( As a Tenant )Date: 2nd Sep 2019
I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation.
In my time renting through Peter Alan, I was a dream tenant - a professional, full time employed by the same company for over twenty years – I never missed a single rent payment, and very rarely contacted them for maintenance issues – preferring to tackle minor issues myself. I passed all regular inspections with flying colours, because I treated the property like it was my own.
To be nearer my partner, I made the decision to move from the property earlier this year, and this is where Peter Alan showed themselves to be a woefully inept organisation. Having served the required one month’s notice, they advised me that I had to actually give closer to two months’ notice to align with my tenancy agreement. I told them that this was nonsense, but they persisted with this line – even sending me letters dictating when my end date would be. I asked them to show me in my tenancy agreement where this clause was as I could not see it. It was then that I received a very sheepish reply from them to say that they couldn’t find the clause either, and therefore my original notice period of one month was valid.
They then arranged an inspection of the property. I had given myself a two week overlap to ensure that I had enough time to thoroughly clean the property, and spent many hours doing this. The property was absolutely spotless, albeit with some minor wear and tear expected after a six month tenancy in which no maintenance or decorating had taken place. They sent in an independent contractor to complete the inspection, and I accompanied the gentleman as he went about his work. He commented throughout on how clean the place was, and I asked him specifically whether he could see anything that would likely lead to deductions from my bond. He replied that the place looked “Spotless” and that he felt I would receive my deposit back in full.
It was with some surprise then that I received a check out report from Peter Alan detailing a number of defects that they felt would warrant deductions from my deposit. These included a hair on the toilet (seriously!) and some streaks on the shower door glass - things that would take ten seconds to correct with a wet wipe. They then advised me that a deduction of £95 would be made for these defects!! I asked for the balance of my deposit back, and there then followed a protracted email conversation in which they tried to bully me into accepting the £95 deduction – citing my request for the balance of my deposit as agreement to the deduction. The tone of these email conversations were absolutely deplorable – they have nothing but contempt for the tenants on their books, and are only interested in grabbing as much money off them as possible. I fought this deduction all the way, eventually having to refer the matter to the Tenancy Deposit Scheme Adjudicator who awarded in my favour.
I’d also say “Beware” if you’re a landlord looking to place your property in the hands of these incompetent fools. Throughout my tenancy I was seeking to obtain a spare key. As the key I held was a secure key and could not be duplicated, I needed the landlord’s assistance to do this. Peter Alan couldn’t organise this – in nearly six years I went around in circles. When I had served notice and they wanted access to the property to facilitate viewings, it then transpired that they “Misplaced” a number of spare keys provided by the landlord.
So to sum up – if I were a tenant, I would avoid Peter Alan – and particular the Newport Branch like the plague. Save yourself the frustration of dealing with staff who frankly would struggle to run a lemonade stand (they would probably misplace the lemons) and find another agent. The staff I dealt with (you know who you are) should be eternally amazed that they are able to earn a wage while performing at such an appallingly low level, and I strongly suggest that senior management put these staff through some extensive training as soon as possible – they are seriously damaging your business. As a Senior Manager in a service organisation myself, these staff would have had their P45 in very short order – as Customer Services is clearly not right for them.
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Tenant found in less than 2 ...
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4 Star Review
By : 'Stevie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP19
18 Jun 2019
People found this helpful0
Having struggled for some time to rent out my property, I decided to contract Peter Alan as the Letting Agent. I found their staff very helpful with plenty of entheusiasm to find a tenant for the property. Within a week, several potentail tenants had visited the property leading to a succeful... Read Full Review
Comments on Agent Fees
Aligned with my expectations
Comments (0)Having struggled for some time to rent out my property, I decided to contract Peter Alan as the Letting Agent. I found their staff very helpful with plenty of entheusiasm to find a tenant for the property.
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Stevie - Jaye Ball said about Peter Alan
Services : Letting( As a Owner )Date: 17th Jun 2019
Having struggled for some time to rent out my property, I decided to contract Peter Alan as the Letting Agent. I found their staff very helpful with plenty of entheusiasm to find a tenant for the property.
Within a week, several potentail tenants had visited the property leading to a succeful conclusion the following week. Special mention to Stevie - Jaye who was tireless in her efforts to secure a tenant. Nick Blight for his knowledge and understanding of the local rental market. Finally thanks to Lisa for tying up the paperwork and tenancy agreement.
All the staff are friendly and more than helpful in supporting you as a landlord.
Superb job done by all - thankyou!
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Portfolio ...
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3 Star Review
By : 'Lynda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP44
24 Jan 2019
People found this helpful2
Finding the right Agent to manage your property is no easy. Nic Blight in the Newport has always been Competent and professional unfortunaley on many occasions other staff have let him down. Fortunately Dafydd Williams has now taken over our properties . This pleasant humble your man reports back ... Read Full Review
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Lynda said about Peter Alan
Services : Letting( As a Owner )Date: 24th Jan 2019
Finding the right Agent to manage your property is no easy. Nic Blight in the Newport has always been Competent and professional unfortunaley on many occasions other staff have let him down. Fortunately Dafydd Williams has now taken over our properties . This pleasant humble your man reports back to us follows up any requests we have made answers email immediately . We have in recent months considered finding another Agent but we will be staying with Peter Allan now Dafydd is part of Nics team and our portfolio manager. My advice to Peter Allan put underperforming staff on a training programme which will bring their skills somewhere near to Dafydd,s . When recruiting new Staff please appointment Staff like Dafydd who will keep customer,s like ourselves .
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Terrible customer ...
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1 Star Review
By : 'D'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NP16
8 Jun 2018
People found this helpful2
Had a viewing on a property and asked if we could go through with the let. We were told we'd have an email in the next couple day to say yay or nay. Didnt hear anything for a week, so I phoned the Monmouth branch and they have non of our deatials or even knew that we had viewed the property.... Read Full Review
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D m d said about Peter Alan
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jun 2018
Had a viewing on a property and asked if we could go through with the let. We were told we'd have an email in the next couple day to say yay or nay. Didnt hear anything for a week, so I phoned the Monmouth branch and they have non of our deatials or even knew that we had viewed the property. And the property is being let to another family. Wouldn't recommend to anyone, total shambles and waist of time
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Very disappointed with Peter ...
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1 Star Review
By : 'mountaindegu'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NP20
14 Aug 2014
People found this helpful4
Very disappointed with Peter Alan. So much so that as soon as the contract ended we left and are looking for another estate agent. They failed us in so many ways: > No contact - were promised status reports, none ever came > Took them over a week to get the property on right move >... Read Full Review
Comments on Agent Fees
The fee\'s quoted were fine. They matched the 1% fee from other agents.
Comments (0)Very disappointed with Peter Alan. So much so that as soon as the contract ended we left and are looking for another estate agent. They failed us in so many ways:
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mountaindegu said about Peter Alan
Services : Sales( As a Vendor )Date: 13th Aug 2014
Very disappointed with Peter Alan. So much so that as soon as the contract ended we left and are looking for another estate agent. They failed us in so many ways:
> No contact - were promised status reports, none ever came
> Took them over a week to get the property on right move
> Quite often couldn't get through to anyone on the phone
> Very few viewings (if I couldn't get hold of them not surprised that prospective buyers couldn't)
> Had to ring on several occasions to find out if we had any viewings
> Had to ring after viewings for feedback
> Turned up late to viewings on several occasions
The only positive I will say is that the girls in the office are friendly. But that doesn't make up for the overall lack of support and effort to sell the house!
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