Carole the manager was absolutely amazing. Always there at the end of the phone answering any questions we had with the sale of our property. When talking to Carole or any of her team, you are treated like a person, not just a customer. We would definitely recommend anyone who wants professional... Read Full Review

Two years ago I wanted to sell my house. Kathryn Mason was the Agent involved. Unfortunately due to a family crisis, and not being able to find a new home which I could afford - I had to withdraw from the sale the Agent had found for me. At no time was I pressurised, or made to feel awkward. My... Read Full Review

To sell a house when everything goes smoothly is one thing, but Carole Stocker and her team went above and beyond for me during 2 very difficult sales. If it hadn’t been for them would have probably given up . Thank you so much for all your support Carole, Katy and Abbie... Read Full Review

We were really impressed with the service we received from Adam and Tom from the Wells office. We had put our property with another agency who were struggling to find us a tenant so we switched to Palmer Snell. They acted immediately and launched our property onto their site within a day and... Read Full Review

Excellent customer service received from Adam at Palmer Snell, from the time the property became vacant till the new tenant moved in. Always very helpful, kept me updated on the work undertaken at the property, replied promptly to telephone and email messages. Adam and the rest of the team... Read Full Review

We recently purchased a property in Wells for the sole purpose of letting. We were advised to contact Adam from Palmer Snell and this was probably the best advice we received. Adam, along with Tom, proved to be very helpful from the first inspection of the property through to successfully finding ... Read Full Review

Thomas and all the staff at palmer sneel in the wells branch very friendly always availavle to help with paper work would highly recommend them ta thomas for all you done for... Read Full Review

I dealt with several people at Palmer Snell throughout my transaction, namely Katy, Carole and Monique. Everyone was very professional, prompt in reply and also pleasurable to deal with during a very stressful time. After never dealing with them before, I have been left very impressed by their... Read Full Review

If you want to sell your house at market value then I suggest you use literally ANY other estate agents because Palmer Snell obviously don't know the local house market at all... they valued my property £200,000 - £240,000 below all of other Estate Agents! That's a lot considering the... Read Full Review

Excellent service from Adam Millar and Tom with renting my house. Incredibly helpful and always at the end of the phone. No hesitation at all in recommending Palmer... Read Full Review

I have found the sales team at Palmer Snell to be helpful, polite and to all have an extremely professional manner . Nothing was a problem and the manager Carole has gone to great lengths to show properties suitable to my families needs. Her communication has been excellent and I have found her to... Read Full Review

Appalling estate agents. I spent £2000 on solicitors and a survey just to find out 2 weeks before exchange of the property in Martock that the illegal work done on the property which is grade 2 listed has never had restrospective planning permission and no certificates can be produced to... Read Full Review

As a Purchaser, I have just had to withdraw from a property after being misled. I have also been shouted at, spoken to in a very patronising manner and had the phone slammed down on me twice. VERY UNPROFFESIONAL. To be avoided at all costs. I think they need a lesson in people skills. I have tried... Read Full Review

They do not do anything in a quick timely manner they require constant reminding for any job and all dates and call backs are always ignored. They will ask for money on money for everything and in return you receive answerphone messages anytime you need assistance. Waste of... Read Full Review

Be very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (cancer) Wendy shouted down the phone at my partner which is... Read Full Review

Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. We love our home, but have had problems with the boiler, problems... Read Full Review

Honestly the most un helpful un professional letting agency ever. I have rented in different parts of the country and have never had such a negative experience from start to finish. Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) which... Read Full Review

Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort to avoid calls, put me on hold for ages and then through to emergency helplines, cancelled the one viewing I got at short notice, delayed response to queries through online property sites ( - however very respectful and... Read Full Review