The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.8/5, 11 Reviews
11% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
25% sales fee satisfaction
25% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 25% | £150,000 | £150,000 |
| Lettings | 0% | 25% | £800 | £1,450 |
Palmer Snell
110 Poole Road, Bournemouth, Dorset
BH4 9EF
01202 348121
By : 'Ruby'
Services : 4
Would you recommend ? : Yes
Postcode : BH17
I had a fantastic experience working with Zak Ealey and Antonio Ferrera From start to finish, they were professional, responsive, and incredibly knowledgeable about the market. They listened carefully to my needs and preferences, offered honest advice, and guided me through every step of the... Read Full Review
By : 'Ruby'
Services : 4
Would you recommend ? : Yes
Postcode : BH17
I had a fantastic experience working with Zak Ealey and Antonio Ferrera From start to finish, they were professional, responsive, and incredibly knowledgeable about the market. They listened carefully to my needs and preferences, offered honest advice, and guided me through every step of the... Read Full Review
By : 'Giorgia'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : BH18
Our recent experience with this real estate agency was extremely negative. Despite providing all necessary details, including that we have two children, we were invited to view a house in Poole on very short notice. We undertook a grueling seven-hour drive from Liverpool to Poole with the hope of... Read Full Review

By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH7
My experience with this state agent (Boscombe, Bournemouth branch) has been very negative. Lying about property, unprofessional and unpolite emails, taking days to hear from them, etc. Far from professionals, from the agent who arranged viewing to the manager of the... Read Full Review
By : 'Lou'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : BH4
Absolute lying, thieving scumbags. Who have no issues in lying, falsifying documents, and screwing you over. Don't deserve 1 star. Horrible, horrible company and their parent company countrywide are just as bad, in fact,... Read Full Review

By : 'Stephen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH13
Palmer Snell Westbourne, Has been fantastic on helping me and my partner sort everything with our new flat. Would 100% recommend it to anyone. Also would like to thank Ryan and specially Ahmed who's been amazing throughout the... Read Full Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £920
Would you recommend ? : No
Postcode : BH2
They deserve zero stars. A bad, shocking, and unprofessional experience from the branch manager Anna and her assistant Ella. They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning costs on vacation of property. They ... Read Full Review
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH4
One of the worst agencies I came across. Have paid £600.00 agency fees in Jan 2019 for two people and service what has been received is not even worth a penny! Flat has been advertised furnish or unfurnished. We have agreed to keep the furniture. Once we moved in there was no... Read Full Review


By : 'Gary'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £150000
Would you recommend ? : No
Postcode : BH12
Awful Estate Agent that refused to provide details of the property unless I conditionally registered with them so they could market their mortgage/insurance products despite me advising I needed none. Repeated requests made just for the property particulars but all requests refused. Now writing to... Read Full Review
By : 'Psc'
Services : Letting( As a Tenant )
Would you recommend ? : No
Probably the worst customer service I have ever encountered. Never reachable, very difficult to get them to organise viewings. Very keen on taking your money and very reluctant to do any work. They fabricated 'evidence' they used against us and we ended up pulling out of renting a property from... Read Full Review
By : 'straycats'
Services : Letting( As a Tenant )
Would you recommend ? : No
From a tenant's POV - a really awful agent. I wasn't told about the renewal fee for my contract and wasn't given the option of a 12 month contract in the first instance, so imagne the lovely surprise I had when a letter landed on my doorstep after 6 months telling me that I had to pay another £125 ... Read Full Review
They should have taken action against maintenance problems.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.